HomeAdvisor

Complaint: [redacted] I am rejecting this response because: They have not tried to call me, the only response I have gotten from them is the attached email that says that they are sending me to a collections agency for money that we do not owe them Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/07) */ We have explained to this consumer that over the course of their membership with us, the company in question has received reviews with an average rating of out of a possible starsWe also explained that we have factored this homeowner's rating of the company, stars, into the company's overall scoreAdditionally, the company's owner has passed our screening for criminal background and bankruptcies, and is in good standing overall While we empathize with the fact that this homeowner had a poor experience with the contractor in question, we will not be removing that company from membership with our service

Prior to receiving and addressing this complaint, our customer service department was able to resolve the concerns listed in this complaintOur records indicate that the outstanding balance has been amended, settings on the account regarding types and frequency of leads were adjusted, and at this time the customer remains an active member of our network

Complaint: [redacted] I am rejecting this response because: I was told this twice alreadyAlso, the link is clearly from Home Advisor and can be found on more search engines other than Google I must have all links of my company's former address removedThe link originates from Home Advidor Sincerely, [redacted]

Prior to receiving this complaint we had been in touch with this customer and were able to determine that the desired resolution as requested was a reasonable one. As such, we were able to preemptively apply credit the customer's account in anticipation of their pending charge reversal and thus... nullified the resulting balance. At this time the customer has received the funds in question back to their account, there will be no future charges, and the account has been cancelled in full as requested.

Prior to receiving this customer's rejection to our previous response, we had been in touch with them via email and were able to bring about an amicable... resolution to this complaint. A settlement has since been reached, there is no further balance owed, and the customer's account has been cancelled per their request.

We were able to identify the cause of the excessive charges to this customer's account, have been in touch with them to discuss the situation, and were able to resolve this complaintAt this time the customer's account has been cancelled per their request with no outstanding balance and we have parted ways on amicable terms

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We were able to reach a resolution with this customer regarding their concerns, and at this time their membership with our service has been cancelled in full per their request with no further outstanding balance or obligations

In speaking with this customer and reviewing our records it was readily apparent that there had been some confusion regarding the date on which leads would start being sent to the customer's accountWe apologized for any frustration that occurred from this confusion, discussed several options with which we could move forward, but the customer ultimately decided to end their membership with our serviceWe have provided a refund for the leads generated outside the time frame in which they wished to receive them and we were able to part ways on amicable terms

We have been in touch with this customer, but have not yet been able to have an extensive discussion regarding their concernsWe were not able to reach the customer at an agreed upon appointment time on 3/7/2016, but will continue to reach out in the hopes of bringing this complaint to an amicable resolution

As stated in our previous response, we have extended to this customer what we believe to be a fair offer to resolve this complaintWe would like to reiterate that the offer will continue to stand, but otherwise we are considering this matter closed

While we had been in touch with this customer and were able to resolve their concerns, the issue has resurfaced as it relates to some confusion regarding the refund that was issued and a charge dispute filed with the customers bankWe have reached out to the consumer via email and trust that we will be able to fully resolve this additional concern quickly and efficiently

Initial Business Response / [redacted] (1000, 5, 2015/11/25) */ We have been in touch with this customer and have resolved this complaint We were able to clarify the reason their spend was above their target and have provided credit to their accountThe customer remains an active member of our network Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am pleased with the feedback from Home Advisor and I am looking to continue the business and professional relation because HomeAdvisor is a great partnership for business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI do not believe I had to go through all of this and I thank You for your helpI will refer you but I will not refer this business to anyone Sincerely, [redacted]

We were able to communicate with this customer via email and have brought their concerns to an amicable resolutionAfter reviewing their account we found that there was in fact merit to the credit requests mentioned in their complaint, the amount of credit requested was applied, and at this time the customer remains an active and valued member of our network

Complaint: [redacted] I am rejecting this response because it is simply untrue I reversed charges with my bank for a bulk amount of the fraudulent charges and that is the only reason that I have received any of my illegally stolen money back Then, Home Advisor did credit my bank account $and I was very impressed only to see the very next day that the money had been re-taken from my account I have called several times and cannot seem to speak to anyone that has half of a brain I have not received a call back as they promised to resolve the NEW CHARGES of $ That is on top of $that they have already stolen from me I require the entire amount of their charges to be refunded to my accounts and a PHONE CALL from a supervisor/manager or anyone that has some common sense I could not believe that they stole even more money from me after all of the channels I have used to stop them from stealing from my bank account Each time I call, I ask if my account is canceled and they tell me it is on hold I need this resolved as soon as possible so that I can move on with my life This is no way to run a business, I own a small business and would never treat any of my clients this way Expecting an immediate phone call from someone to resolve this matter Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ We have been in touch with this customer and have addressed their concerns. We found that there was a series of misunderstandings that covered both the initial explanation of our service, as well as the customer service that followed. These... misunderstandings seemingly lead to a situation in which our policy dictates that refunds are not typically permitted, but we have elected to issue a refund in light of the circumstances. We have apologized for any frustration that this situation has caused and a full refund for membership and all leads is being processed for this customer. Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/08/06) */ Please be advised that Home Advisor responded to my complaint and gave me a full refund. I am satisfied with the response and resolution to my complaint, and thank [redacted] for his understanding and handling in the matter. Thank you for your assistance with this. [redacted] XXX/XXX-XXXX

Upon thorough review of the service provider in question we have found no connections between the previous member of our network that was hired by this consumer and the individual featured in local news story mentioned in this complaintOur research confirmed that the individual(s) featured in that news story would not have passed our extensive background screening and that there is no evidence to suggest that the parties are currently or have ever been associated with one another.That being said, we would also like to note that while this consumer's review of the contractor in question was in fact posted to the contractor's directory listing on our site, that company is no longer a member of our service networkOur Customer Solutions team has relayed these facts along with a full explanation of our background screening process and the relevant results thereof to this consumer, and we are at this time considering this matter as closed

Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ We have spoken with this customer and were able to reach a settlement regarding the balance associated with their prior account The customer has started a new account with our company and is currently a member of our network