Homecraft Construction Co

The following email was sent to [redacted] on **Aug15: [redacted] [redacted] Dear [redacted] Thanks for contacting the Revdex.com about making your booking with us using your Companion Voucher Please accept my apologies I've not contacted you sooner.I'm very sorry you were unaware that when using your Companion Voucher you were unable to book your flights separately I understand how frustrating this must have been for you The advice we give on our website about using the vouchers is to be flexible with your dates and destinations, as the seats you want may not always be available.I understand you made your booking, and when you contacted us to change it you were charged $ We charged you $for change fees under the fare rules of the ticket Therefore, I'm sorry to disappoint you but we're unable to offer you a refund.Thanks again for following this matter up with us We look forward to welcoming you on board with us soon and please feel free to contact me directly if you need help with anything else.Best regardsSamantha M [redacted] British Airways Customer RelationsYour case reference is: [redacted] Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us: [redacted] Please do not send payment card details via email [redacted] OTHER CONTACT INFORMATION [redacted] If you have a general query about British Airways or your journey with us, you can ask your question online: [redacted] LEGAL INFORMATION [redacted] This email was sent to you by British Airways [redacted] (To find out more, click here [redacted] ) [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:BA never credited the money portion of the award booking In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The following email was sent to [redacted] on **Aug16:Dear [redacted] ***We've been contacted by the Revdex.com following your correspondence with them I'm sorry American Airlines couldn't allow you to travel on their flight from Chicago to Cancun on [redacted] May I appreciate how frustrating it was when you asked to change your ticket for another flight but we advised that this wouldn't be possibleBoth British Airways and American Airlines chedeadlines vary and it’s important we operate our flights on time Our staff members at the airport can’t reopen a passenger list once it’s closed as it can cause delays to our services, which has a knoeffect on the rest of our flights If you don’t complete the cheprocess on time, you won’t be able to board your flight.I realise you were delayed on arrival at the airport due to a collision on the highway, and then when you arrived you had to wait in a long queue before you could check in I can only apologise that the staff member you spoke to just advised that you would need to wait and couldn't offer any further assistance to youThe reason that we couldn't change your ticket for a later flight was due to the restrictions on your ticket Our records show that you'd made your booking using your Avios One of the restrictions when you make your booking with Avios for another airline's flight is that absolutely no changes are permitted once your tickets have been issued.I'm sorry that you felt our staff were unhelpful but I'm afraid there wasn't anything they could offer to do for you in this situation I know this is disappointing Although we can't arrange to refund your Avios to you, I can see that we have refunded the airport taxes, fees and carrier charges A refund of $was processed on [redacted] July Thanks again for getting in touch and I hope we’ve managed to explain our position We've also responded to the Revdex.com to explain this to them We appreciate your support as a Blue member of our Executive Club and I hope we'll be able to welcome you on board another British Airways flight soon Please feel free to contact me directly by using the link below if I can help you with anything elseBest regards Nicola D [redacted] British Airways Customer RelationsYour case reference is: [redacted]

The following email was sent to [redacted] on **Jan16: [redacted] [redacted] *** [redacted] Dear [redacted] ***Thanks for coming back to usWhile I appreciate your reasons for asking, I'm afraid I'm unable to refund your excess baggage fee.I'd like to inform you that, under the Montreal Convention if a bag is mishandled passengers are only liable to claim for the essentials purchased as a result of the delay However, if you have travel insurance it may be possible to claim for the delay causedThanks again for taking the time to get in touch with us If you have any questions, please don’t hesitate to contact me directly I hope we can welcome you on board again soon Best regards Eric D***British Airways Customer RelationsYour case reference is: [redacted] Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us:> [redacted] **Please do not send payment card details via email [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I don't find a $coupon acceptableI would accept two tickets to Paris at the rate I previously paidMy tickets were only refunded because British Airways said they as well as there partners had no availability for March ***-April***, April ***-May***, or May ***-June ***Also I couldn't be refunded for my hotels booked in Paris for the initial trip, I know this does not all fall on them but it would be nice if they were more understanding of how much money I lost because of thisThe manager at the counter where you check in refused to come out and talk to any of the passengers or answer any questionsIve lost so much on this had a terrible experienceWhy not offer me the tickets with your for my price with your $discount or somethingUltimately i'll never see those tickets for that price again offered by you guys$dollar coupon doesn't begin to cover the cost to travel anywhere in Europe from North America on your airlineIm very open to accepting an offer from you and dropping the complain if any effort in solving the problem is put forth In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

At this time, I have been contacted directly by British Airways regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I did receive $back from BAThis however does not even cover the $of the business class flight I never wantedIt also doesn't cover the original ticket of of around $They responded with a sancitimonious email saying I should be happy to get the $back and sorry for the inconvenienceI am pasting their response belowI called them a few hours after the change was made without me expresly asking for an upgradeThey acknowledge that I never asked for the change to be made but I should somehow know that they call business class by another nameClearly BA has no interest in taking care of customers" [redacted] [redacted] [redacted] ** [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] * [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] ** [redacted] [redacted] ***." In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I can neither accept nor reject the business's response at this time, since their response is simply a promise to investigate further and get back to me in days Sincerely, [redacted]

The following email was sent to [redacted] on [redacted] : Dear [redacted] ***We've been contacted by, the Revdex.com and the US Department of Transportation, regarding the problems you and your children experienced at Phoenix airport on [redacted] May Please accept my apologies I've not contacted you sooner.I'm very sorry you and your family were unable to travel from Phoenix to Dallas with [redacted] as the flight was cancelled I understand how disappointing this must have been for you as it had a knoeffect with your other flights in your itinerary I realise how annoying it must have been when you were asked to go home and return to the airport the next day I can see a booking was made for you for the [redacted] May to travel from Phoenix to London Heathrow direct However, when you arrived at the airport with your children the next day, you were unable to travel as your booking had not been ticketed I'm concerned to learn how rude and unhelpful the staff were at the airport I appreciate that this behaviour isn't acceptable and I have sent a report to the local manager at Phoenix airport to let them know what happened to you and your family.I appreciate you asking for a refund, but our records show you travelled on your original booking reference [redacted] on [redacted] May 2016, Phoenix to London Heathrow and then onto Istanbul Therefore, I'm sorry this isn't something we can arrange If you contact [redacted] directly they may be able to offer you compensation for the cancelled flight to Dallas Please use the link below: [redacted] I know this is probably not the reply you were hoping for, and I'm sorry to disappoint you I do hope this will not deter you from choosing British Airways in the future Please don't hesitate to contact me by using the link below if you need any further help.Best regardsSamantha M [redacted] British Airways Customer RelationsYour case reference is: [redacted]

Tell us why here...Dear [redacted] Thank you for contacting the Revdex.com regarding your British Airways tickets Please accept my apologies for the delay in our responseAs you had been advised a request to refund in full within hours of making a booking must be done over the phone We have been in touch with our Refunds team and as an exception on this occasion we have requested a full refund They have now processed today a refund for the balance amount of USDback to your MasterCard ending *** Depending on your bank this credit could take up to one full billing cycle to appear on your bank statementPlease note that with your previous refund of $both tickets have now been refunded in full Thank you for coming back to us about this and for giving us the opportunity to look into your claim again We hope to welcome you on board one of our flights soonBest regards Antoinette A [redacted] British Airways Customer RelationsYour case reference is: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The following email was sent to [redacted] on **Nov16:Dear [redacted] Thanks for contacting the Revdex.com about a refund for your unused flights Please accept my apologies for the delay in my reply.I understand you missed your flight from Venice on ** September and had to make a new booking I've checked the fare rules of your original ticket and I'm afraid the fare is non-refundable However, you may be due a refund of the unused taxes on your ticket and I've sent this to our Refunds team to calculateI appreciate you were unable to amend your ticket after you missed your flight and I know this must have been frustrating Unfortunately, the ticket you purchased didn't allow any changes after departureI've checked the details of your second booking and I understand you also purchased return flights on [redacted] November Please can you confirm you do not intend to use these flights and I will send the booking to our Refunds team to calculate any applicable refundThanks again for taking the time to contact us I hope we can welcome you on board again soon If there's anything else I can help you with, please feel free to contact me directly by using the blue link below Best regards Roslyn M***Senior Service Recovery ExecutiveYour case reference is: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please, please, please read this slowly and carefullyLook at a calendarREAD THE TERMS AND CONDITIONS OF THE PROMOTION.There is absolutely no grey area in this matter, the TERMS AND CONDITIONS of this promotion set forth by British Airways state in no uncertain terms that THE PROMOTIONAL PERIOD IS FOR SPEND BETWEEN NOVEMBER [redacted] AND NOVEMBER **.The DECEMBER STATEMENT ONLY INCLUDES SPEND FROM NOVEMBER [redacted] TO DECEMBER **That is only SEVEN DAYS of the DAY PROMOTIONAL PERIOD.The December statement DOES NOT INCLUDE SPEND FROM NOVEMBER [redacted] TO NOVEMBER **.THEREFORE I have NOT been awarded the bonus Avios for the ENTIRE PROMOTIONAL PERIOD.I will continue to pursue this until I am given what was clearly stated in the terms and conditions of the promotion In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] We've received an email dated [redacted] April from the Revdex.com regarding your booking reference, [redacted] , which you made through [redacted] Thanks for taking the time to discuss your concerns with my colleague Cecilia this morning, I'm sorry it took us longer than expected to contact you As Cecilia explained, we don't have a policy in place for travel to Turkey, as the Government have not advised us against travelling there As you made your booking through [redacted] , they would need to make any changes to your booking and follow the fare rules of the ticket We wouldn't be able to use our discretion to waive any fees, as we must remain consistent so we're fair to all our customers I've had a look at your booking today, and can see that it was cancelled by [redacted] on [redacted] April I'm sorry we were unable to meet your original requestThanks again for taking the time to contact the Revdex.com I hope we get the chance to welcome you back on board in the not too distant future In the meantime if there's anything else I can help you with, please don't hesitate to contact me Best regards Danielle D***Senior Service Recovery ExecutiveYour case reference is: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The following email was sent to [redacted] on **August16: Dear [redacted] Thanks for contacting the Revdex.com and for your time on the phone today It was very helpful to speak with you.As discussed, you can use the following link to upload any receipts you have Once we've received these, we'll assess your claim and contact you again[redacted] Thanks again for your time We look forward to hearing from you soon.Best regardsDanielle D***Senior Service Recovery ExecutiveYour case reference is: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I received an email from British Airways requesting my bank information again I emailed them back with all details on As of 22016, no monies have appeared on my account from British Airways In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved yet because: I have not received any updates regarding the escalation of my complaint within British Airways and a refund has not been issued yetHowever, I do appreciate their response and the fact that they reached outI'm still awaiting for any action on their side though In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The following emails were sent to [redacted] on **Sep& **Sep16:Dear [redacted] Thanks for contacting the Revdex.com about your flight from Newark on [redacted] August I'm very sorry your flight was delayed, I understand how disappointing it must have been for you Please accept my apologies I've not contacted you sooner.We take all reasonable measures to avoid delaying a flight and we’ll always consider if there are any operational options available before we make a decision However, I’ve checked the details of your journey and I’m pleased to advise you’re entitled to compensation for the delay to your flight BA [redacted] on [redacted] august The distance of your disrupted journey was over 3,500km and this has been calculated in accordance with EU legislation Because you arrived at your destination within four hours of your scheduled arrival time, you’re entitled to €in compensation, which is 50% of the full amountThe total amount of compensation you’re due is $as there are two passengers included in your claim The best way to settle your claim is by bank transfer and it would be helpful if you could send me the following information: Bank name Branch name Routing number (digits - please provide the paper and electronic sort code) Account number (1-digits) You can send us your information by using the blue link below my name.Once again, I'm very sorry for the delay and for any inconvenience I hope we will be welcoming you on board with us very soon, and I look forward to hearing from you Best regards Samantha M [redacted] Senior Service Recovery ExecutiveBritish Airways Your case reference is: [redacted] Dear [redacted] Thanks for your email dated [redacted] September about your flight from New York on [redacted] August.As promised, I’m arranging for €to be transferred to your father's bank account using the details you provided.Thanks again and I hope we'll be welcoming you and your family on board with us very soon Please feel free to contact me directly by using the link below if you need any further help Best regards Samantha M [redacted] Senior Service Recovery ExecutiveBritish Airways Your case reference is: [redacted]

The following email was sent to [redacted] on **Feb**: **Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received If you wish to send us a reply please use the link at the bottom of the email [redacted] Dear [redacted] Thanks for both of your emails sent on the [redacted] and [redacted] January We have also been contacted by the Revdex.com on [redacted] January, regarding your lost baggage Please accept my apologies for the delay in getting back to you As per previous correspondence, most airlines and insurance companies apply 50% depreciation unless receipts can prove your missing items As an audited department, we have to request receipts when paying a claim in full up to our maximum liabilityThe journey with us was governed by international air law and this includes provisions for the amount we can pay on a claim of this kind Therefore, without receipts we are only able to offer you a total amount of $ You may be able to claim the difference from your travel insurance, and I'll be more than happy to provide you with any documentation they may require.A total amount of $was transferred to the bank details you provided, on [redacted] January The transfer can take up to working days to appear in your account If this amount does not appear in your bank account after this time, please let me know and I will look into this for youThanks again for getting in touch with us and giving me an opportunity to respond to your concerns I hope we get the chance to welcome you back on board again in the future If there's anything further we can assist you with, you can reply to me directly using the blue link below Best regards Kerrie C***Senior Service Recovery ExecutiveYour case reference is: [redacted] Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us: [redacted] OTHER CONTACT INFORMATION [redacted] If you have a general query about British Airways or your journey with us, you can ask your question online: [redacted] [redacted] LEGAL INFORMATION [redacted] This email was sent to you by British Airways Plc - [redacted] (To find out more, click here [redacted] ) This email is intended solely for the addressee(s) and the information it contains is confidential If you are not the intended recipient (a) please delete the email and inform the sender as soon as possible, and (b) any copying, distribution or other action taken or omitted to be taken in reliance upon it is prohibited and may be unlawful