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Homecraft Construction Co

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Homecraft Construction Co Reviews (46)

The following email was sent to [redacted] on **Sep17:Dear [redacted] Thanks for your further email I'm sorry for the delay in replying.I've reviewed the details of your claim based on the information in your last email I do appreciate that the bag wasn't delivered to you within the days and I am sorry for the inconvenience this would have caused you at the time.As you quite rightly say the bag had been missing for more than the days mentioned in the guidelines We do accept these claims from our customers, but this is to claim for items inside the bag that you took with you which would now be missing We do, therefore, ask that receipts are submitted in support of the claim This is because the entitlement is in reimbursement for lost items and not set as a compensation amount As previously mentioned, and as explained above this is something that we wouldn't pay as compensation but as reimbursement based on the receipts confirming the contents of the bag and we do look to be consistent so we’re fair to all of our customers On this occasion however as a gesture of goodwill I have arranged to make a payment to you, this is without any admission of future liabilityI've raised a bank transfer $1,596.15, this is the maximum claim amount and I've arranged for it to be transferred to your [redacted] Chase account The funds will be in your bank account in the next 5-working days Thanks again for following this up again I do hope we can look forward to welcoming you and your family on board one of our flights again soon In the meantime if I can help with anything else please don't hesitate to contact me via the link below Best regards Karen S*Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is: [redacted]

The following email was sent to [redacted] on **Jun17:Dear [redacted] Revdex.com reference: ID# [redacted] I was sorry to learn about the difficulties you had at Orlando International airport on [redacted] May I realise how distressed you must have been when you were told you couldn't travel to Dublin as planned I'm sorry this meant you missed the International Field Study course This must have been disappointing I'm afraid that as you didn't provide a flight number, booking reference or ticket number in your email I'm unable to find your reservation I've checked our records for ** May and you don't appear on any of our passenger lists for our flights departing from OrlandoHowever, from the details you've given about your experience, it looks as if you may have been booked to travel on [redacted] This is a codeshare flight operated by [redacted] under flight number [redacted] and they were responsible for the boarding and acceptance of passengers onto the flight Unfortunately, this means we have no details of what happened at Orlando as it was [redacted] who denied you boarding.I'm concerned to hear about your experience with [redacted] on the day and that we were unable to assist you when you called I recommend that you send your complaint to them directly, as they are better placed to explain things You can find their contact details at: [redacted] Alternatively, if you were travelling on a flight operated by British Airways I'd be happy to look into things further for you To assist me, please provide the flight number, ticket number and your booking reference when you reply.Thanks for following this up with us and for giving me the opportunity to explain I hope you find the information I've provided helpful and that this helps you to resolve things fully.Best regards Heather C [redacted] Senior Service Recovery ExecutiveYour case reference is: [redacted]

The following email was sent to [redacted] on **Sep15: [redacted] Dear [redacted] I'm concerned to learn from the Revdex.com that you remain dissatisfied with our response to the issues you'd raised They'd contacted me on ** September, so please accept my apologies for the delay in replying to you.Please be assured, we do not underestimate the impact a delay in receiving luggage has on our customers We do all we can to ensure a customer's bags travel with them, but it's not something we can guarantee When luggage does miss a flight, we actively work with all airports and airlines involved to locate it and return it to our customer as quickly as possible.British Airways is covered by the Montreal Convention This limits our legal liability for delayed or lost luggage During the delay, we're able to cover the cost of a limited amount of essential items that you may have needed to purchase while without your bags If you did purchase any essential items while you waited for your luggage, I'd be happy to assess your claim Please could you send me copies of any receipts you have? Please list any other items and their value You can upload documents using the link below: [redacted] Alternatively, these may be sent to: [redacted] [redacted] *Fax: ###-###-####Please remember to include your Customer Relations reference number if you decide to fax us.We're very much aware that the contents of luggage may have an emotional value beyond the financial value For instance, photographs can't always be replaced and are obviously precious For these reasons we can't offer compensation for consequential loss I'm sorry the agents you spoke with, while your luggage was missing, were so unhelpful You'd correctly reported the problem both at Linate on ** July and in Washington on ** July This gave you World Tracer references [redacted] and [redacted] respectively For the terms of the Montreal Convention to apply, it was important that you did this.At the time you were given each of these references, each agent should have explained what would happen next These reports alert all users of the World Tracer system that bags are missing Any bag not where it's supposed to be can be checked against the database Once luggage has been found, the update is immediately added to the World Tracer file A route back to the owner is booked and the customer is notified by their chosen contact method.While we appreciate customers would like to be contacted more proactively, until we have a positive update, there is nothing we can add Although I know it's frustrating, our telephone agents wouldn't have been able to tell you where your luggage wasThe World Tracer agents are specialists in luggage tracing I'm afraid they couldn't raise a complaint or a claim for costs on your behalf They were correct in asking you to submit either a letter or email as any claim does need to be made in writing However, it's disappointing that they didn't refer you to our website, ba.com, where all of our contact details can be found.If you haven't found these pages, please follow the "Information" tab at the top of most of the pages, then select "Baggage essentials" On this page, please refer to the "Lost and damaged baggage" link Alternatively, the information is here: [redacted] I understand your reasons for asking, but we're not able to refund the cost of carrying your extra piece of luggage, because it did travel with us This charge covers the cost of handling luggage and the impact the extra weight has on an aircraft's fuel consumption Had your luggage been lost, something we'd acknowledge after days, though we continue to actively search for days, we would reimburse the charge The only other time we'd reimburse the charge would be if a customer no longer requires the extra item and asks for a refund prior to travelling You'd have agreed to these terms at the time you booked the extra allowance As a gesture of apology for our handling of this situation, I'd like to offer you this eVoucher for $ Please accept this with my compliments.eVoucher number: [redacted] Name: Fields Value: [redacted] *** [redacted] ** September 2016If you have any questions about how to use this eVoucher, or for the Terms and Conditions, please go to: [redacted] Thank you for pursuing this matter with us I know this isn't the response you were hoping for and I'm sorry to disappoint you However, I've passed your detailed account of your experience to our Customer Experience team They monitor our customers' concerns and address areas where we can improve upon our processes and products Despite this experience, I hope we can welcome you on board again in the future Please let me know if I can be of any further assistance.Best regardsJoy C [redacted] Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is [redacted] Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us: [redacted] Please do not send payment card details via email [redacted] OTHER CONTACT INFORMATION [redacted] If you have a general query about British Airways or your journey with us, you can ask your question online: [redacted] LEGAL INFORMATION [redacted] This email was sent to you by British Airways Plc - Waterside, Speedbird Way, Harmondsworth, UB0GB, United Kingdom (To find out more, click here [redacted] ) [redacted] [redacted]

The following email was sent to [redacted] on **Mar17:Dear [redacted] ***We've received correspondence from the Revdex.com, letting us know about the problems you and your travelling companions experienced, when travelling from London Heathrow to Barcelona on [redacted] December I understand your luggage was delayed and when you were reunited with your bags, one of them had been damaged The Revdex.com has asked us to contact you directly, I apologise for the delay.I don't underestimate how inconvenient it must have been when you arrived in Barcelona and found out that your luggage had not travelled with you Your disappointment must have been compounded further when you realised that one of the bags had been damaged, when it was returned to you a few days later.The first time you told us about the damage was on [redacted] March 2017, when you sent us your claim by email When your bags are damaged on one of our flights, we need you to tell us within seven days of receiving it I’m afraid this means we can’t accept any claim you make after this time This is mentioned in our General Conditions of Carriage, which you accept when you make your booking so I’m sorry if you weren’t aware of this However, you may be able to make a claim through your travel insurance.I realise this may not be the reply you were hoping for and I am sorry to disappoint you further I hope despite this experience you will travel with British Airways again If there's anything further that I can help you with, please don't hesitate to contact us.Best regards [redacted]

The following email was sent to [redacted] on **Aug16:Dear [redacted] Thanks for your reply dated August regarding your delayed and damaged baggage on your recent journey, from Alabama to Amman via London Heathrow I'm not sure if you received my previous correspondence dated August I'm sorry to hear you remain unhappy with my response, and you feel as if we are not attempting to resolve your problem I understand you had to purchase some essential items during the five days your baggage was delayed Please could you upload any receipts you incurred while you were without your baggage, and I'll be more than happy to review these costs I have included the link below: [redacted] I'm afraid we're unable to offer you any compensation with regards to your delayed baggage However, as previously advised, I've passed your details to our specialist baggage company, Rynn's, so they can look into repairing or replacing your bag If they have not contacted you, please feel free to get in touch with them using the following information:1-800-355-from 9:30am until 5:30pm CST, Monday to FridayPlease also quote your baggage reference number, AMMBAI've passed the details of your complaint to our Customer Experience team so they're aware of what happened when you travelled I know they'll value your insightIf there's anything further I can assist you with in the meantime, please don't hesitate to contact me directly using the blue link below We look forward to hearing from you soon Best regardsKerrie C***Senior Service Recovery Executive [redacted]

The following replies were sent to [redacted] on **Jun& **Jun15:**Please DO NOT reply directly to this email by using the ‘reply’ function on your personal email settings, as it WILL NOT be received If you wish to send us a reply please use the link at the bottom of the email [redacted] Dear [redacted] ***We've received correspondence from The Revdex.com, and I realise you're unhappy with our seating policy and feel as though you've been forced to pay the seating fees I'd like to start by apologising for the delay in responding to you.I know how stressful travelling can be, especially when you're travelling with a young family, and we want to make sure we do everything we can to make it easier I realise how anxious you must have been when you noticed that your children [redacted] and [redacted] were sitting away from you and your wife and your father was also sitting aloneI understand from your comments on the letter, that when you booked the three bookings, the request for you all to be sat together was made We’ll always try to honour any seating requests we receive in advance, but I’m afraid we can’t guarantee you’ll be able to sit in any particular seat However, it is our policy that a child will be sat next to an accompanying adult It would seem that the agent who made the booking didn't link all three bookings together Therefore, when the system has automatically allocated your family's seats, it hasn't associated them travelling with your booking or your father's booking and has sat them together in an available row away from you.I completely understand your reasons for paying and why you are unhappy that you've had to pay On this occasion, I'm happy to refund this amount in full The best way to settle your claim is by bank transfer and it would be helpful if you could send me the following information: Bank name Branch name Routing number (digits - please provide the paper and electronic sort code) Account number (1-digits) You can send us your information by email using the blue link just below my name.Whilst I've been looking into your concerns I've notice that [redacted] and [redacted] are travelling home later than you, your wife and *** Are they travelling alone? I really need to know this information as soon as possible as extra information may need to be added to the booking Thanks once again for contacting us and bringing this matter to our attention I look forward to hearing from you soon.Best regards [redacted] Please use the following link to send us a reply and quote your case reference [redacted] in any correspondence with us: [redacted] Please do not send payment card details via email [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted]

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Address: 7540 North Fork Rd SE, Snoqualmie, Washington, United States, 98065-9449

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