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Homecraft Construction Co Reviews (46)

The following email was sent to [redacted] on [redacted] :Dear [redacted] Thanks for contacting both Jon R [redacted] and Alex C [redacted] on [redacted] regarding your on-going refund request I’m sorry you remain unhappy with our response to your complaint We have also received the email you sent to the Revdex.com on [redacted] JuneI've discussed this matter with my manager, Jon R***, and provided him with all of the facts of your complaint Jon has reviewed your complaint and on behalf of Alex C***, he's confirmed he's in agreement with the responses you've received I appreciate you feel differently and I really am very sorry we're unable to meet your expectations on this occasion, however our decision must remain the same and it will not change As we feel we've explained our position and answered your complaint to its fullest, this is our final response and we'll not be responding to any further requests for a refund.Thanks again for taking the time to contact us Should you have any other questions or queries regarding anything else, please don't hesitate to contact us againBest regardsMichael W [redacted] British Airways Customer RelationsYour case reference is: [redacted]

The following email was sent to [redacted] on **Feb17:Dear [redacted] Thanks for contacting the Revdex.com about your refund I'm very sorry for the delay in responding to you.I completely understand why you're disappointed with the amount you've been refunded when you cancelled your flights online I can see how shocked you must have been to realise there was a $1,penalty and a $service fee when you cancelled your booking When you make a booking online, we always make it clear which type of ticket you are purchasing I'm afraid, as you purchased a ticket which wasn't refundable, you wouldn't have received a full refund or a credit from us.When you cancel your booking online and initiate a refund, we can't calculate how much the penalty will be This needs to be calculated by our Refunds team I'm sorry you didn't receive any correspondence from us about your refund and you had to call usWe're unable to offer you credit towards a future flight with us, as you agree to the Terms and Conditions when you pay for your booking I'm very sorry if this disappoints you and I know this wasn't the response you were hoping for or expected.We're very grateful you've taken the time to let us know what happened, as it's only through your comments we know where we can make improvements to our service.Thanks again for contacting the Revdex.com We value your support and I hope your experience doesn't deter you from travelling with us again in the future Please don't hesitate to contact me directly if I can help you with anything else Best regards Danielle A [redacted] Senior Service Recovery ExecutiveYour case reference is: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The settlement offer was never reasonable or fairThe voucher for $did not even cover the cost for taxi and calls with my personal cellphone on multiple attempts to receive my property returnedI incurred expenses not covered because I did not have receiptsThe voucher expired in July which is not reasonable to redeem in less than day windowI loss over $in monetary cost and $is aggravation with British Airways withholding my propertyWhich missed two planes and could not be delivered until the last day odlf my vacationThen loss again on the returned flightThis appears to be a systemic issue that British Airways chooses to ignoreNo refunx check was received so even that was dishonestI've tried to work with this company and provide document proof of phone calls, facebook and twitter post where I begged the company to help find and returned my itemsALL of my calls for help when unansweredI will be movong forward with filing a complaint with the State of Michigan and New York Attorney General, Consumer Fraud Coalition and EEU with a civil class action complaints with as many consumers to ensure withholding and displacement of someone's propeety is just theft and actionable and not rightMy contract with British Airways included handing and delivery of my property that contract was violated resulting in loss of funds and vacation time with many local and international calls I paid for with multiple taxis to and from the airport In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been partially resolved I accept BA's settlement offer but is very concerned about BA's practice in handling the customer's privacy BA's agent [redacted] had my banking information because [redacted] promised to wire the money to my personal account After I submitted my account info, [redacted] just turned silent It did not respond to my inquiry about whether it has received my bank account info or not and it did not even bother to reply to me after my sending five emails to ask if they are going to do anything with my account.I would accept the settlement of $for my damaged luggage Yet, I still expect BA to do something with [redacted] **'s ignorant and dangerous practice could cause me losing my most important financial privacy [redacted] 's attitude and practice in this matter are totally unacceptable Since [redacted] is BA's agent, I would expect BA to discipline [redacted] and make sure that my personal account information would not be misused by ** Sincerely, [redacted] ***

The following email was sent to [redacted] on **Jul**:Dear [redacted] We have been contacted by the Revdex.com regarding your disappointment with the time it has taken for you to receive a refund of your ticket I was concerned to learn of your frustration, and the time you've been waiting I know this isn't what you expect when you book with British Airways, and I regret we've let you down.I understand you made a booking to travel with us from San Francisco to Prague, via London Heathrow, in September but following doctor's advice you're unable to travel You explained that you provided our pre travel team with a doctor's certificate, confirming you're unable to travel and requested a refund I know you were given inconsistent information when you called us, and were advised any refund would be following the rules of your ticket I apologise for the further frustration this caused.You paid $4,in total for your tickets and I can confirm a full refund has been processed The refund will go back to the original form of payment, which was a [redacted] credit card ending *** Please allow up to one full billing cycle for the funds to be posted to your account.I regret you had to escalate your complaint to the Revdex.com, but hope I've been able to resolve it to your satisfaction.Once again please accept my apologies and thank you for your time I hope you're able to travel in the future and we can welcome you on board soon If I can help with anything else, please feel free to email meBest regardsSara S [redacted] Senior Service Recovery Executive British AirwaysYour case reference is: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is while not satisfactory to me, seems to be a moot point After reviewing blogs and travel sites it appears that this is British Airways policy (regardless of the reasons for cancel they do not proffer a refund, or the time frame involved), so while it is an unfair business practice it is their policy and therefore it is not worth my time or your effort to try an get them to see reason I can take the two options I as a consumer can take - I can not use them as a travel partner and I can alert family and friends, colleagues, clients and associations I am active in to this policy so that they too can avoid British Air I have already notified my own travel office, and British Air is removed from our recommended carriersWith 69,people traveling worldwide this is a stronger recourse than receiving my mere $2,000+ back Perhaps loss of business in a highly competitive industry will cause a review of the policy I also sent the hyperlinks found to their US General Counsel and suggested British Air might be at risk for class action suit - I don't have the time but it is very obvious they are not a reputable carrier Thank you for your time and attentionSincerely, [redacted]

The following email was sent to [redacted] on **Oct16: Dear [redacted] Thank you for taking the time to reply to my email, though I'm concerned you're unhappy with my response.The information I provided in my previous email, was the information our Refunds team sent to me following their investigation I apologise if it was incorrect I certainly don't want you to have a poor impression of British Airways, and so on this occasion I'm happy to arrange a refund of £ This is the difference between online fees and airport charges This converts to $45.44, at today's exchange rate.In order for me to arrange this payment, please provide the following bank details: Branch name Routing number (digits - please provide the paper and electronic sort code) Account number (1-digits) Once I have this information I will process a bank transfer for you You can reply to this email using the link below.I look forward to hearing from you.Best regards Sara S [redacted] Senior Service Recovery ExecutiveBritish Airways Your case reference is: [redacted]

The following email was sent to [redacted] on **Mar17:Dear [redacted] Thanks for contacting the Revdex.com about your cancelled flight to London Heathrow on ** March Please accept my apologies for the delay in contacting you about this.I'm sorry your flight was cancelled when you and Ms M [redacted] were booked to travel with us I completely understand how disappointed you both must have been, especially as you were travelling onwards to Paris, Orly I realise it must have been upsetting for you both when you were advised your flight was delayed I know you've explained this was a special trip as you planned to propose to Ms M [redacted] Please accept our sincere apologies for the upset that was caused to you both on this occasion Our records show your flight was delayed as the cargo door seal on the aircraft was found to be damaged Unfortunately, we had to delay the flight as our Engineering team had to repair the aircraft before it could operate from Houston It's stressful when your flight is delayed, mainly because you have to change all your plans You certainly don’t expect this to happen when you fly with us, and I’m very sorry.Our Operations team investigate the reason for every flight disruption, and this tells us where we’re going wrong From what you’ve told me about your delayed flight, I absolutely agree we’ve let you down We always want to maintain a stable operation, and we’ll only delay a flight if we really have to I'm concerned to hear we were unable to offer you both an alternative flight When a flight is severely delayed we do look for alternative options to rebook you However, it's always subject to the availability of other flights at the time It's disappointing to read that you found our staff were unhelpful in the given situation Our staff are highly trained, and we’re really proud of the service we offer Our airport staff assess all options when a flight is delayed, but in this situation they were unable to assist I’m so sorry you didn't receive the standard of service that you expected I've checked your booking, and I can confirm a refund was arranged to your travel agent on March for your unused tickets Please contact your travel agent directly to receive your refund as this should now have reached their account I'm aware you've provided a copy of your receipts for the hotel, car parking and dinner reservation for this trip I appreciate you're requesting a refund for these costs, which you had paid in advance I'm afraid we're not liable to cover these costs, but if you have travel insurance you may be able to make a claim for your delayed flight.To show you how much we appreciate your support, I’d like to offer you both an eVoucher for $each as an apology You can use this towards a future booking when you travel with us Please let me know if you're both happy to accept this, and I'll be happy to arrange this for you both Thanks again for contacting us about this We value your loyalty as a Blue member of our Executive Club, and also the support of Ms M [redacted] travelling with us I hope we can welcome you both on board a flight with us again very soon If you need any further assistance you can contact me directly via the blue link below.Best regards Angela D***Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is: [redacted]

The following email was sent to [redacted] on **Mar17:Dear [redacted] Thanks for getting back in touch with the Revdex.com about your complaint I understand you're unhappy with our explanation as to why we're unable to offer you a full refund or credit towards a future flight Please let me explain our position again, as to why we're unable to do this.As previously mentioned, when you make a booking online, we always make it clear which type of ticket you are purchasing I'm afraid, as you purchased a ticket which wasn't refundable, you wouldn't have received a full refund or a credit from us if you cancelled it When you cancel your booking online and initiate a refund, we can't calculate how much the penalty will be This needs to be calculated by our Refunds team I apologise you didn't receive any correspondence from us about your refundI realise you feel as though you weren't provided with adequate information during the cancellation process on our website We provide information on the fare rules and cancelling your ticket in the Terms and Conditions when you make your booking Also, our Customer Support team are available by telephone to provide you with information on changing or cancelling your ticket I'm very sorry if you were unaware of this before cancelling your ticketAll airlines have different policies and I'm afraid providing credit, for the full amount, towards a future flight isn't something we're able to offer However, as a gesture of goodwill we would like to offer you an eVoucher for $500.00, to use towards a future flight with us I've included your eVoucher details below with a link to some helpful information about how you can use it: [redacted] If you have any questions about how to use this eVoucher, or for the Terms and Conditions, please go to: [redacted] We're very grateful you've taken the time to let us know what happened, as it's only through your comments we know where we can make improvements to our service.Thanks again for contacting the Revdex.com We value your support and please don't hesitate to contact me directly if I can help you with anything else Best regards Danielle A [redacted] Senior Service Recovery ExecutiveBritish AirwaysYour case reference is: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever I have not received any responses from the business regarding the refund, so I don't know if this means that my dispute has been resolved Sincerely, [redacted]

The following email was sent to [redacted] on **Sep17:Dear [redacted] **We've been contacted by The Revdex.com about your claim for compensation, following the delay to your flight from Paris, CDG to London Heathrow on ** June I realise how inconvenient it was when you and your family missed your connecting flight to Aberdeen, and the next flight we could rebook you on was later that evening.Our records show that flight [redacted] was delayed due to Air Traffic Control restrictions which were put in place due to strong winds over France that day This meant that your flight was given a later departure slot and took off minutes late While we did manage to make up some time en route, the aircraft arrived too late for you to make your connecting flight.I can see that we did offer you refreshment vouchers during the time you were delayed I'm sorry we weren't able to offer you an earlier alternative flight to Aberdeen.Article of the EU Regulation 261/states that a carrier is not obliged to pay compensation if it can prove that the delay or cancellation is caused by extraordinary circumstances that couldn’t have been avoided even if all reasonable measures had been taken In Recital and of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay This means you’re not entitled to compensation under the EU Regulation for your delayed flight I realise this will be disappointing for you and your family but I hope this information will help you to understand our decision.Thanks again for contacting us I do hope this won't affect your decision to travel with British Airways in the future If there's anything else I can help with, please reply to my email by using the link belowBest regardsNicola D [redacted] British Airways Customer RelationsYour case reference is: [redacted]

The following email was sent to [redacted] on **Dec16:Dear [redacted] We've received your complaint which has been sent via The Revdex.com I apologise for the delay in our response I completely understand why you're unhappy with the service you've received after the flight you initially booked with American Airlines was cancelled I'm so sorry you're feeling let down.I'd like to look into the concerns you've raised, but I'm afraid I've been unable to locate your booking I'd be grateful if you could provide us with a booking reference, or the details of your original itinerary so I can investigate this for you.Thanks again for your time and I look forward to hearing from you.Best regardsLexy R [redacted] Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] A refund was issued to my credit card Sincerely, [redacted]

Dear [redacted] We've received correspondence from The Revdex.com, asking us to contact you regarding the missing bonus Avios I understand how frustrating this must be especially as you've spent more than the required amount Please accept my apologies for the delay in contacting you.I've spoken with our Executive Club and they have advised me that the bonus Avios would have been added to your account by Chase They've suggested that you contact Chase and ask them to look into this If you'd like to speak with the Executive Club directly, you can call them on the following telephone number [redacted] I hope you get this matter resolved quickly with Chase, but if there's anything further that I can help with please don't hesitate to contact me Best regards Lyndsey B***Senior Service Recovery ExecutiveBritish Airways Your case reference is: [redacted]

Dear [redacted] We've been contacted by the Revdex.com regarding the problems you had travelling from Porto to Vancouver at the end of MarchI'm very sorry to hear you were unable to check in for your flight from Los Angeles to Vancouver I've checked the details in your booking and it states [redacted] actually cancelled this flight on [redacted] February As we acted as your booking agent and American Airlines notified us of this cancellation, we should've contacted you before travel and arranged for you to be rebooked on the next available flight Sadly this didn't happen and I really am very sorry for the stress and inconvenience this caused youWhat concerns me is although the problems you mention were not caused by [redacted] , they really should have looked to rebook you to Vancouver themselves under the one world agreement, rather than telling you to speak to [redacted] at Madrid airport This would have prevented you having to travel to London and endure the terrible experience you mention at Heathrow airport This is certainly something we'll be following up with themWith respect to the seating issue you had on your flight to Vancouver, given everything that happened, I can appreciate your frustration and disappointment with this We want our passengers to have the widest choice of seats available when they book their flights We do try to make your time in the air with us as comfortable and relaxed as possible, but I’m afraid we cannot positively guarantee a particular seat to anyone This is outlined in our conditions of carriage Your frustration must have been compounded by the in-flight entertainment not working on your flight We know our in-flight entertainment is an important part of your travel with us, and it's disappointing there were problems on the day you travelled I realise you don't expect this to happen when you fly with us and I absolutely agree we’ve let you down Our records show we've already offered you an eVoucher for $to recognise the poor experience you had After reviewing this, I've cancelled this eVoucher and would like to offer you a new one for $ I've included your eVoucher details below with a link to some helpful information about how you can use it: eVoucher number: [redacted] Name: [redacted] Value: $Expiry: If you have any questions about how to use this eVoucher, or for the Terms and Conditions, please go to: [redacted] I'd like to assure you I've notified our Customer Experience team of your disappointment I know they'll share my concern with what happened and look at what we could've done to prevent itThanks for getting in touch, and for your helpful observations about our service We really do appreciate you choosing to travel with British Airways and I hope you'll fly with us again soon Should you have any further questions or queries regarding this matter, please don't hesitate to contact me again Best regards Michael W [redacted] British Airways Customer RelationsYour case reference is: [redacted]

The following emails were sent to [redacted] on **Mar& **Mar16:Dear [redacted] ***We've been contacted by the Revdex.com regarding the problems you are having booking flights from San Jose to Athens via London Heathrow in June using your Avios and Travel Companion Voucher I'm sorry it has taken so long to contact you.I understand how disappointing it was for you to find there were no seats available on the flights you wanted to travel on, especially as you had already tried to make a booking on two previous occasions.As we advised in our earlier email to you, we offer a limited number of Avios seats on every route, but on the busier routes these seats sometimes sell as soon as they are released I'm afraid we can't guarantee that you will always be able to find seats on your first choice of flights and travel dates.I have had a look at your booking and can see that you have managed to book seats on a direct flight from San Jose to London Heathrow on [redacted] June, a flight from Istanbul to London Heathrow on [redacted] June and a flight from London Heathrow to Houston on [redacted] June I appreciate how frustrating it is that there are no seats available on a flight from London to Athens on [redacted] June.I have checked our reservations system and there are currently six seats available to book with Avios on flight BAfrom London Heathrow to San Jose on *June Although there are no seats available on our flights from London Heathrow to Athens on [redacted] June, there are seats available on other dates, such as [redacted] June Our reservation system is, however, live so availability is currently changing.I'm sorry you had to wait for so long to speak to someone when you called us to make your bookingI understand how annoying this was, especially when you got passed through to various different departments Unfortunately, it can be difficult to predict how many calls we are going to receive, but I have passed on your comments to our Customer Experience team so they are aware of the time it took for you to get through to us.I realise you had to spend $30,to get your Travel Companion Voucher and I appreciate your reasons for asking, but I'm afraid we are unable to offer you any compensation or cover the cost of your travel between London Heathrow and Athens I'm sorry to disappoint you.Thanks for taking the time to follow this up with us We value your business as an Executive Club member and I hope you enjoy your flights with us in June.Best regards Karen S [redacted] Your case reference is: [redacted] Dear [redacted] ***Thank you for your email.I've just checked your booking and can see that your return flight has already been changed to travel to San Jose.I'm glad you managed to make the change and I hope you enjoy your flights with us in June Best regards Karen S [redacted] Your case reference is: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I paid British Airways! I did not pay US Airways or American Airlines They transferred my children's flight to US Airways They are responsible for refunding me the money I paid to them! It's not that difficult to comprehend! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

The following email was sent to [redacted] on **Apr16:Dear [redacted] I received an email from the Revdex.com on ** April I'm very concerned to learn about the problems you've had securing a refund from us I know you originally requested the refund on ** September, so I deeply regret the time this has taken.Our records show our Refunds team requested your bank account details and postal address on ** September Most of the information was provided on the same day, but I'm sorry it was not until ** October that we asked for the account's swift code On ** October 109,INR was refunded against your booking reference [redacted] This should then have taken to working days to reach your account.Notes in your booking state your bank was unable to accept our refund, as the account holder's name differed from the one we'd been given I'm disappointed to see this situation wasn't clarified until ** March.I understand our Refunds team processed a refund of 109,INR on ** April I've asked them to confirm once this has been successful As soon as I have this information, I will contact you again.As a gesture of goodwill and for the delay in settling this matter, I'd like to offer you an eVoucher for $ I've included your eVoucher details below with a link to some helpful information about how you can use it [redacted] [redacted] *** [redacted] [redacted] [redacted] ** *** *** If you have any questions about how to use this eVoucher, or for its Terms and Conditions, please go to: [redacted] Thanks for pursuing this matter with us I'm sorry you needed to contact the Revdex.com as a result of this situation This isn't the service you'd expect from us I've alerted the managers of the staff involved with your earlier communications, so that they can address any training requirements Had the full and correct information been gathered at this time, I'm sure your refund would have been processed sooner Despite this experience, I do hope you'll book with us again We'd like to welcome you on board in the future In the meantime, if there's anything else I can help with, please let me know Best regardsJoy C [redacted] Senior Service Recovery ExecutiveBritish Airways Customer RelationsYour case reference is: [redacted]

Hello – The following email was sent to [redacted] on **Jul16: Dear [redacted] Thanks again for contacting the Revdex.com I've reviewed all of the information you've given us and I'm afraid we wouldn't be able to offer a $eVoucher each for yourself and *** The eVoucher we have offered for you is for both of youWhile I know how disappointing this will be for you, I hope you'll understand we have to be consistent so we're fair to all our customers Unfortunately, our response won't change on this occasion I'm sorryThanks again for getting in touch with us about this I hope despite this, we can welcome you both on board again in the future Please let me know if there's anything else I can help you withBest regards Jemma S [redacted] Senior Service Recovery Executive British Airways Customer Relations Your case reference is: [redacted]

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Address: 7540 North Fork Rd SE, Snoqualmie, Washington, United States, 98065-9449

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