Thanks for your inquiry on Mr. [redacted] We in fact received Mr. [redacted] request for the Designation of Homestead on January 30, 2017. At that time we mailed him his Designation of Homestead form which he would need to sign in front of a notary and have filed at his county clerk’s...
office. If Mr. [redacted] did not receive his Homestead document in the mail we can mail him another immediately. Please let us know if this is the case. Because of this mix-up we have gone ahead and refunded Mr. [redacted] credit card used to sign up for the service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is the second time I have requested that this company cease sending me their SCAM offers. This company is notorious for preying on the week minded and uninformed consumer and has consistently been written up in newspapers around Texas with a warning of their deceptive trade practices, most recently Houston and Abilene. Their standard boilerplate answer is one that has been used time and time again and has been posted as a warning to others that might fall for their scheme of charging someone a fee that they themselves can do for free. Lastly, this company often does not answer their phone so that they can claim to have never received instructions to take people off their mailing lists and continue to hound them.Their response to me is a flat out lie.
Regards,
[redacted]. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided I do in fact receive my refund and I am not solicited by this company in the future.
Regards,
[redacted]
Thank you for the inquiry from Mr. [redacted]. Included with our response is a copy of the solicitation that Mr. [redacted] received from our company. Our solicitation states several times in bold large font that we are not a government agency, that our mailing is an advertisement for service...
and that we do not prepare a homeowner’s tax exemption. This information is located all over our solicitation so that a potential customer will not get confused. We see that Mr. [redacted] read our mail solicitation and saw he could also sign up for our service on our website. Once on our website Mr. [redacted] would see just like our mailing that we are not a government agency, that our website is an advertisement for service and that we do not prepare a homeowner’s tax exemption. During this process if Mr. [redacted] was still confused after reading this information on our website or solicitation he could have called the toll free number we print all over our marketing material and listened to our recorded message (available 24 hours a day, 7 days a week) or spoken to a customer service rep which would explain the details of our service, explained we are not a government agency nor do we prepare a homeowner’s tax exemption. Our company unlike our competitors has this information readily available with every communication that we offer a potential customer. We are sorry that Mr. [redacted] missed this and have refunded the credit card he originally used to sign up for our service the $35 as requested. Please allow 5 to 7 days for the credit to appear on his account.
I received your complaint in regards to Ms. [redacted]. I am not exactly sure what her confusion wasbased on her complaint, but if she is requesting a refund we have no problem with that. We have a 100% satisfactionguarantee on our service. I noticed that in Ms. [redacted]’s contact...
information she has a phone number from the Ohio areacode. If Ms. [redacted] tried to call our office with this number our toll free number only accepts calls from area codeswithin the state of Texas where we do business.We will be sending Ms. [redacted] a refund of $74 on 4/3/2015. If you have any questions in regards to our services,feel free to contact our office at ###-###-####.
I received your complaint in regards to Mr. [redacted] If Mr. [redacted] would like a refund we have noproblem with that. We have a 100% satisfaction guarantee on our service. Iwould like to say that the letter Mr. [redacted] received is professional looking aswe provide a professional service to...
homeowners.We will be sending Mr. [redacted] a refund of $35 on 4/93/2015. If you have any questions in regards to our services,feel free to contact our office at ###-###-####.
Thank you for the inquiry from Mr. [redacted]. Included with our response is a copy of the
solicitation that Mr. [redacted] received from our company. Our solicitation states several times in bold
large font that we are not a government agency, that our mailing is an
advertisement for service and...
that we do not prepare a homeowner’s tax
exemption. This information is located
all over our solicitation so that a potential customer will not get
confused. We see that Mr. [redacted] read our
mail solicitation a saw he could also sign up for our service on our website. Once on our website Mr. [redacted] would also see just
like our mailing that we are not a government agency, that our website is an
advertisement for service and that we do not prepare a homeowner’s tax
exemption. During this process if Mr.
[redacted] was still confused after reading this information on our website or solicitation
he could have called the toll free number we offer and listened to our recorded
message or spoken to a customer service rep which would explain the details of
our service, explained we are not a government agency nor do we prepare a
homeowner’s tax exemption. Our company
unlike our competitors has this information readily available with every
communication that we offer a potential customer. We are sorry that Mr. [redacted] missed this and
have refunded his credit card the $35 as requested.
Complaint: [redacted]
I am rejecting this response because:I have not received the refund. It's not showing on my credit card activities. I will accept this response after I receive the $35.
Regards,
[redacted]
I received your complaint in regards to Ms. [redacted]. Based on Ms. [redacted]s’scomplaint she appears to be confusing our service with the Homestead Tax Exemption. Our company helps homeowner’s prepare for theDesignation of Homestead which is an optional filing for a protection of the...
homeowner’s equity not the tax exemption. This filing is completed at their county recorder’s office not the tax assessor’s office. Our form and websitestate this several times in bold, large font so as to not confuse homeowners. We have included a copy of the solicitationMs. [redacted] received for her review.I am sorry Ms. [redacted] did not fully understand the information she read about our service. If she had contacted us at our toll free number we could have explainedour service and or taken care of her refund. We will be sending Ms. [redacted] a refund of $39. If you have any questions in regards to our services, feel free to contact our office at [redacted].
The attached document is not from our company. There are multiple companies in Texas that help homeowners file for the Designation of Homestead. Thanks.
I received your complaint in regards to Mr. [redacted]. Based on Mr. [redacted]s’scomplaint he appears to be confusing our service with the Homestead Tax Exemption. Our company helps homeowner’s prepare for theDesignation of Homestead which is an optional filing for a protection of the...
homeowner’s equity not the tax exemption. This filing is completed at their county recorder’s office not the taxassessor’s office. Our form and website state this several times in bold, large font so as to not confuse homeowners.I am sorry Mr. [redacted] did not fully understand or read the information we sent to him about our service. We have since spoken to Mr. [redacted] and havealready issued a refund on his credit card. Mr. [redacted] should see this on his account within 5 to 7 days.If you have any questions in regards to our services, feel free to contact our office at ###-###-####.
Thank you for your inquiry from Mr. [redacted]. Included with our response is a copy of the solicitation that Mr. [redacted] received from our company. Our solicitation states several times in bold large font that we are not a government agency, that our mailing is an advertisement for service...
and that we do not prepare a homeowner’s tax exemption. This information is located all over our solicitation so that a potential customer will not get confused. If Mr. [redacted] was still confused after reading this information on our solicitation he could have called the toll free number we print on our marketing material and listened to our recorded message (available 24 hours a day, 7 days a week) or spoken to a customer service rep which would explain the details of our service, explained we are not a government agency nor do we prepare a homeowner’s tax exemption. Our company unlike our competitors has this information readily available with every communication that we offer a potential customer. We are sorry that Mr. [redacted] missed this information and will send him a refund of his $35 as requested. This refund will be mailed on March 10, 2016.
Thank you for the inquiry from Ms. [redacted]. Included with our response is a copy of the solicitation that Ms. [redacted] received from our company. Our solicitation along with our website which Ms. [redacted] used states several times in bold large font that we do not prepare a homeowner’s tax...
exemption which she states is the service we were providing. This information is located on our solicitation, website as well as our phone message so that a potential customer will not get confused. As requested a refund in the amount of $35 has been credited back to the card Ms. [redacted] used to sign up for the service. She should see this credit in 5 to 7 business days. We realize Ms. [redacted] has concerns with our company, but Homestead Recording Service has been in business and using the same form for over 20 years in the state of Texas. This form has only changed due to modifications that were required by Texas State Statutes. Our form unlike our competitors uses large font, bold lettering, offer a toll free number, have a pre-recorded message to assist customer 24 hours a day 7 days a week and have a 100% customer satisfaction policy. We are sorry Ms. [redacted] was confused.
Complaint: [redacted]
I am rejecting this response because:Your business name is "HOMESTEAD RECORDING SERVICES", it is designed to trick new homeowners in hopes that they do not read the fine print. I do not have the items you sent me in the mail anymore and I am requesting a refund with out returning these items ASAP.
Regards,
[redacted]
Thank you for your inquiry from Mr. [redacted]. Included with our response is a copy of the solicitation that Mr. [redacted] received from our company. Our solicitation states several times in bold large font that we are not a government agency, that our mailing is an advertisement for service...
and that we do not prepare a homeowner’s tax exemption. This information is located all over our solicitation so that a potential customer will not get confused. If Mr. [redacted] was still confused after reading this information on our solicitation he could have called the toll free number we print on our marketing material and listened to our recorded message (available 24 hours a day, 7 days a week) which would explain the details of our service, explained we are not a government agency nor do we prepare a homeowner’s tax exemption with an option to speak to customer service representative once the recording is played in full. Our company unlike our competitors has this information readily available with every communication that we offer a potential customer. We are sorry that Mr. [redacted] missed this information and will send him a refund of $74 which was explained to him when he spoke to our customer service agent this morning. This refund will be mailed on May 5, 2016.
I am sorry Mr. [redacted] was unclear on the difference in our service and the homestead tax exemption. I wish Mr. [redacted] took advantage of the toll free number we offer to our customers to ask any questions he may have had. I am sure this would have cleared up any issues. We will go ahead...
and mail Mr. [redacted] a refund check in today's mail.Thanks
Thanks for your inquiry on Mr. [redacted] We in fact received Mr. [redacted] request for the Designation of Homestead on January 30, 2017. At that time we mailed him his Designation of Homestead form which he would need to sign in front of a notary and have filed at his county clerk’s...
office. If Mr. [redacted] did not receive his Homestead document in the mail we can mail him another immediately. Please let us know if this is the case. Because of this mix-up we have gone ahead and refunded Mr. [redacted] credit card used to sign up for the service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is the second time I have requested that this company cease sending me their SCAM offers. This company is notorious for preying on the week minded and uninformed consumer and has consistently been written up in newspapers around Texas with a warning of their deceptive trade practices, most recently Houston and Abilene. Their standard boilerplate answer is one that has been used time and time again and has been posted as a warning to others that might fall for their scheme of charging someone a fee that they themselves can do for free. Lastly, this company often does not answer their phone so that they can claim to have never received instructions to take people off their mailing lists and continue to hound them.Their response to me is a flat out lie.
Regards,
[redacted]. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided I do in fact receive my refund and I am not solicited by this company in the future.
Regards,
[redacted]
We have gone ahead and refunded [redacted] credit card and will reach out to her and let her know that has been done.
Thank you for the inquiry from Mr. [redacted]. Included with our response is a copy of the solicitation that Mr. [redacted] received from our company. Our solicitation states several times in bold large font that we are not a government agency, that our mailing is an advertisement for service...
and that we do not prepare a homeowner’s tax exemption. This information is located all over our solicitation so that a potential customer will not get confused. We see that Mr. [redacted] read our mail solicitation and saw he could also sign up for our service on our website. Once on our website Mr. [redacted] would see just like our mailing that we are not a government agency, that our website is an advertisement for service and that we do not prepare a homeowner’s tax exemption. During this process if Mr. [redacted] was still confused after reading this information on our website or solicitation he could have called the toll free number we print all over our marketing material and listened to our recorded message (available 24 hours a day, 7 days a week) or spoken to a customer service rep which would explain the details of our service, explained we are not a government agency nor do we prepare a homeowner’s tax exemption. Our company unlike our competitors has this information readily available with every communication that we offer a potential customer. We are sorry that Mr. [redacted] missed this and have refunded the credit card he originally used to sign up for our service the $35 as requested. Please allow 5 to 7 days for the credit to appear on his account.
I received your complaint in regards to Ms. [redacted]. I am not exactly sure what her confusion wasbased on her complaint, but if she is requesting a refund we have no problem with that. We have a 100% satisfactionguarantee on our service. I noticed that in Ms. [redacted]’s contact...
information she has a phone number from the Ohio areacode. If Ms. [redacted] tried to call our office with this number our toll free number only accepts calls from area codeswithin the state of Texas where we do business.We will be sending Ms. [redacted] a refund of $74 on 4/3/2015. If you have any questions in regards to our services,feel free to contact our office at ###-###-####.
I received your complaint in regards to Mr. [redacted] If Mr. [redacted] would like a refund we have noproblem with that. We have a 100% satisfaction guarantee on our service. Iwould like to say that the letter Mr. [redacted] received is professional looking aswe provide a professional service to...
homeowners.We will be sending Mr. [redacted] a refund of $35 on 4/93/2015. If you have any questions in regards to our services,feel free to contact our office at ###-###-####.
Thank you for the inquiry from Mr. [redacted]. Included with our response is a copy of the
solicitation that Mr. [redacted] received from our company. Our solicitation states several times in bold
large font that we are not a government agency, that our mailing is an
advertisement for service and...
that we do not prepare a homeowner’s tax
exemption. This information is located
all over our solicitation so that a potential customer will not get
confused. We see that Mr. [redacted] read our
mail solicitation a saw he could also sign up for our service on our website. Once on our website Mr. [redacted] would also see just
like our mailing that we are not a government agency, that our website is an
advertisement for service and that we do not prepare a homeowner’s tax
exemption. During this process if Mr.
[redacted] was still confused after reading this information on our website or solicitation
he could have called the toll free number we offer and listened to our recorded
message or spoken to a customer service rep which would explain the details of
our service, explained we are not a government agency nor do we prepare a
homeowner’s tax exemption. Our company
unlike our competitors has this information readily available with every
communication that we offer a potential customer. We are sorry that Mr. [redacted] missed this and
have refunded his credit card the $35 as requested.
Complaint: [redacted]
I am rejecting this response because:I have not received the refund. It's not showing on my credit card activities. I will accept this response after I receive the $35.
Regards,
[redacted]
I received your complaint in regards to Ms. [redacted]. Based on Ms. [redacted]s’scomplaint she appears to be confusing our service with the Homestead Tax Exemption. Our company helps homeowner’s prepare for theDesignation of Homestead which is an optional filing for a protection of the...
homeowner’s equity not the tax exemption. This filing is completed at their county recorder’s office not the tax assessor’s office. Our form and websitestate this several times in bold, large font so as to not confuse homeowners. We have included a copy of the solicitationMs. [redacted] received for her review.I am sorry Ms. [redacted] did not fully understand the information she read about our service. If she had contacted us at our toll free number we could have explainedour service and or taken care of her refund. We will be sending Ms. [redacted] a refund of $39. If you have any questions in regards to our services, feel free to contact our office at [redacted].
We have removed Mr. [redacted] from our database.Thanks
The attached document is not from our company. There are multiple companies in Texas that help homeowners file for the Designation of Homestead. Thanks.
I received your complaint in regards to Mr. [redacted]. Based on Mr. [redacted]s’scomplaint he appears to be confusing our service with the Homestead Tax Exemption. Our company helps homeowner’s prepare for theDesignation of Homestead which is an optional filing for a protection of the...
homeowner’s equity not the tax exemption. This filing is completed at their county recorder’s office not the taxassessor’s office. Our form and website state this several times in bold, large font so as to not confuse homeowners.I am sorry Mr. [redacted] did not fully understand or read the information we sent to him about our service. We have since spoken to Mr. [redacted] and havealready issued a refund on his credit card. Mr. [redacted] should see this on his account within 5 to 7 days.If you have any questions in regards to our services, feel free to contact our office at ###-###-####.
Thank you for your inquiry from Mr. [redacted]. Included with our response is a copy of the solicitation that Mr. [redacted] received from our company. Our solicitation states several times in bold large font that we are not a government agency, that our mailing is an advertisement for service...
and that we do not prepare a homeowner’s tax exemption. This information is located all over our solicitation so that a potential customer will not get confused. If Mr. [redacted] was still confused after reading this information on our solicitation he could have called the toll free number we print on our marketing material and listened to our recorded message (available 24 hours a day, 7 days a week) or spoken to a customer service rep which would explain the details of our service, explained we are not a government agency nor do we prepare a homeowner’s tax exemption. Our company unlike our competitors has this information readily available with every communication that we offer a potential customer. We are sorry that Mr. [redacted] missed this information and will send him a refund of his $35 as requested. This refund will be mailed on March 10, 2016.
Thank you for the inquiry from Ms. [redacted]. Included with our response is a copy of the solicitation that Ms. [redacted] received from our company. Our solicitation along with our website which Ms. [redacted] used states several times in bold large font that we do not prepare a homeowner’s tax...
exemption which she states is the service we were providing. This information is located on our solicitation, website as well as our phone message so that a potential customer will not get confused. As requested a refund in the amount of $35 has been credited back to the card Ms. [redacted] used to sign up for the service. She should see this credit in 5 to 7 business days. We realize Ms. [redacted] has concerns with our company, but Homestead Recording Service has been in business and using the same form for over 20 years in the state of Texas. This form has only changed due to modifications that were required by Texas State Statutes. Our form unlike our competitors uses large font, bold lettering, offer a toll free number, have a pre-recorded message to assist customer 24 hours a day 7 days a week and have a 100% customer satisfaction policy. We are sorry Ms. [redacted] was confused.
This homeowner also emailed our company directly. During this communication we determined they did not use our company's service.Thanks
Complaint: [redacted]
I am rejecting this response because:Your business name is "HOMESTEAD RECORDING SERVICES", it is designed to trick new homeowners in hopes that they do not read the fine print. I do not have the items you sent me in the mail anymore and I am requesting a refund with out returning these items ASAP.
Regards,
[redacted]
Thank you for your inquiry from Mr. [redacted]. Included with our response is a copy of the solicitation that Mr. [redacted] received from our company. Our solicitation states several times in bold large font that we are not a government agency, that our mailing is an advertisement for service...
and that we do not prepare a homeowner’s tax exemption. This information is located all over our solicitation so that a potential customer will not get confused. If Mr. [redacted] was still confused after reading this information on our solicitation he could have called the toll free number we print on our marketing material and listened to our recorded message (available 24 hours a day, 7 days a week) which would explain the details of our service, explained we are not a government agency nor do we prepare a homeowner’s tax exemption with an option to speak to customer service representative once the recording is played in full. Our company unlike our competitors has this information readily available with every communication that we offer a potential customer. We are sorry that Mr. [redacted] missed this information and will send him a refund of $74 which was explained to him when he spoke to our customer service agent this morning. This refund will be mailed on May 5, 2016.
I am sorry Mr. [redacted] was unclear on the difference in our service and the homestead tax exemption. I wish Mr. [redacted] took advantage of the toll free number we offer to our customers to ask any questions he may have had. I am sure this would have cleared up any issues. We will go ahead...
and mail Mr. [redacted] a refund check in today's mail.Thanks