Homewithgod

Again the business is simply providing more and more excuses The service manager, Peter, NEVER reached out to me as I did not receive any voicemails, emails or missed calls from him I only heard from his assistant - [redacted] The check was NOT overnighted as promised and ultimately it took weeks to finally receive the remainder of my money The loaner vehicle broke down, they had no procedure in place to assist me with this resulting in a wasted day and hundreds of dollars in out-of-pocket expenses The lack of professionalism and communication should be recorded on this business's record

Complaint: [redacted] I am rejecting this response because: I don't think it's a coincidence that my credit was run the same day, time and location as [redacted] creditBMW of Bloomfield needs to admit to their faults and do the right thingBut I'll be sure to contact the bureaus and it this need to go to court then it will because justice will be serveThank you and have a non fe life Regards, [redacted]

To Whom it may concern,This following complaint has been resolved on our end regarding the customers issue.When the customer first came in we performed an inspection on the car and found an oil leakWe fixed the oil leak and charged thecustomer $The customer then came in for a 2nd time days later with an oil leak againAfter inspection of the vechile we found that the timing chain and tension bolts needed to be replacedWe replaced both parts free of charge to the customerThe customer came in again for a 3rd time days later, same issue regarding an oil leakUpon inspection we found that the timing chain quide was broken which was causing the chain to back up and break the tension bolts recausing an oil leakWe replaced everything and only charged the customer for the timing chain ($27.28) The customer picked up his car Thursday 1/29/15, it was fully fixed and the customer has not come in or called stating there was a further problem.If you have any question please feel free to contact us###-###-####Thank you

Thank you for contacting us regarding this matterAlthough we attempted to respond on the website to this complaint we were not given the optionIn the meantime we had been in contact with the customer directly, this concern was resolved and the customer should be satisfiedAlthough our Finance Manager Kurtis H initially took the information and responded right away, it took the third party warranty company some time to respond to usAt this point it has been resolvedPlease let us know what else we need to do if anything to clear up the matterAny help you can provide would be greatly appreciatedThank you again, Michael M Sales Manager BMW of Bloomfield

Business Response to a Complaint Complaint ID#: [redacted] Company Name: BMW of Bloomfield Company Contact: Ken S Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] Response: After reviewing with the representatives involved, it doesn't appear that we ever ran [redacted] 's credit at BMW of BloomfieldWe have no record of her social security number or other information that would be involved with a credit pullHowever we did have her brother [redacted] at BMW of Bloomfield and we did run his credit as he was looking to purchase a carWhen we spoke with [redacted] she mentioned that they "share" some credit historyWe explained that she should contact the credit bureau to see why it showed a credit pull for her when we didn't run one for her but did for her brotherWe did have a conversation with Ms [redacted] to explain this and asked her to contact the credit bureau to see if they could explain why it showed up on [redacted] 's when we ran the brother

Complaint: [redacted] I am rejecting this response because: The advertisement was online for long days how can we trust that its true for your all other vehicle you sell onlineIts an attempt to cheat customers by advertising different price and then when a customer wants to purchase you give increased priceHow can the company be so ignorant for days .No one can trust this Regards, [redacted]

We are willing to give the customer compensation but he has yet to return any of my phones calls I have left him several messages and given him thru voicemail my personal cell phone number to get into contact with me so that we may resolve this issueI do apologize for any inconvenience this has cause him At the time of sale there was nothing on the [redacted] that this was ever in an accident so we were just as surprised as wellKind regards, Gina T BMW of Bloomfield Customer Relations Manager

There was a typo in the advertisement on our website, the actual price of the vehicle was $41,not $4, We corrected the website as soon as we recognized the mistake and told clients who called about it that there was a mistake by our website provider

We have agreed to provide a goodwill offer of lease payments and Mr [redacted] will execute the title on the Toyota Corolla

I'm sorry that this has caused so much confusionIt is not that we want to attack anyone, and we apologize if it came across that wayWe were attempting to answer the questions regarding the damage to a service loaner that was driven by [redacted] To clarify, our process is to do a walk around of the service loaner with a client and have them sign a vehicle check out sheet that reveals the condition of the car, when they pick it up At this time if there is any damage noted both parties see it and document it on the checkout sheetThis process was performed in this caseI provided a copy of that checkout sheet as an attachment in the first responsePhotos of the vehicle are not performed in all casesHowever, a vehicle walk around with the client isAny damage that occurs while the car is in operation of the client is then checked when the service loaner returns by a similar walk around At that time, per the executed loaner agreement, any damage would be the responsibility of the person or party who had the car in their care As a result, we informed MsHolley and she contacted her insurance company for handling, stating that her deductible is $500.00.Our address for sending any correspondence is;Center OperatorBMW of Bloomfield [redacted] ***Bloomfield, NJ

We are looking into the points raised in Mr [redacted] email To date we have responded that:The adaptive head lights are an available option with the new five series, but the led lighting package must be selectedDue to the extra costs, you had declined that option at the time of sale As you know, the front license plate frame was installed by the dealership we purchased the vehicle fromAs a result, we were unable to detail the vehicle at the time of pickup so we could allow the paint to cureGina provided a we owe for a detail that we will happily handle for youI have verified that our body shop did not use bondo and what you see is most likely wax residue the first time the vehicle was cleaned The above note was sent to Mr [redacted] and we are awtga responseThanks, Ken

Sorry for the confusion, however there was a mistake by one of our vendors when updating the price on line Once we recognized the error we corrected immediately as soon as we became aware

I spoke to the Gap insurance company (Which we do not use any more and I think that was the problem with getting this check) and was told that I will have a check in my hands no later than Monday morning in which I will then be able to send out a check overnighted to Mr***I called Mr [redacted] and left a voice letting him know that we were very sorry about the delay and that he will be getting a check overnighted to him for Tuesday deliveryI left my name a cell phone number for him to reach me

I spoke to the service manager as well as the used car manager and they reduced the bill severely They also stated that they will pay $out of the $it would cost to repair the car This would take care of the oil issue and more The car was sold as is and she signed off on the paperwork and it was fully explained to her She also could have purchased extra warranty on the car which she declined to doWe also repaired her catalytic converter and replaced her battery free of charge We stand firm on our offer, she will need to make a decision by no later than February 28th We are still honoring this even after she threatened the sales advisor who sold her the car

I am rejecting this response because: This is a case where BMW failed to correctly diagnosis the root cause (timing chain) of the oil leak from the beginning, Charging the customer for work that did not fix the issueThey tried to fix it on the second visit avoiding cost and realized it was going to be an expense to actually fix it on the third visit and charged the customer instead of incurring the cost of the repairs that they missedMisdiagnosis the root cause of the problem charging me for work that was not going to fix the problem ($4200)Said they didn't charge me anything when they fixed the timing chain the second visit3.Stated that I was charged ($2700) on the 3rd visit because the timing chain was not the cause of the previous issue with the oil leak.-----Conflicting statements As this letter is being wrote I am still dealing with issues from the work that they preformedThe "service engine soon" light came on over the weekend (Feb., 7,2015) and I will be returning my car back to the dealer some time this week This has been a terrible experience and my case needs to be heardHopefully BMW will look at the facts and realize an injustice is being done to this customer, understand that they are a billion dollar company, and do the right thingOtherwise I will be forced to occur more expenses and take this through legations t

The oil leak was there the night I purchased the carI complained about the smell as soon as I noticed it ( that night) The sales person Paul [redacted] said bring it back the next business day,which was on a MondayHe lied to me and said that the smell was leather cleaning solutionI bought the car backon Monday and the service dept.lied also and said there was nothing wrong with the carI had returned to Bloomfield BMW dealership about times before my first car payment with the complaints of this vehicle...it was a month later that they gave me a printout from the service dept with over $5,worth of mechanical problemsAlso, the sales person Paul [redacted] never said this car was as isI would have never purchased a car (a BMW) as isAny car for that matter, and still have to make monthly payments on top of thatIt's just a shame that NOBODY welling to believe that these people lied and cheated me out of my money, cheated me out of having the luxury of going to work everyday and not having to worry about being stranded, my kids without a ride to school...HE NEVER SAID IM SELLING THIS CAR TO YOU AS ISI have to pay for this worthless piece of junk and its not fareBut crooks come in all forms, nicely dressed with a smile

I do apologize for the entire situation from the loaner breaking down initially through to the reimbursing you for your out of pocket expenses. Unfortunately the procedure we have to follow for reimbursement of a tow is separate and distinct from the partial reimbursement you received - Tow
reimbursements are processed through the Roadside Assistance Division. I understand and agree that the reimbursement process should be seem less to you and I again I apologize for the length of time this has takenI am aware that my Service Manager, Peter ***, did make attempts to call you directly but was not able to reach you. Because of the issue of the original receipt being missing we have stopped the process with the Roadside Division and are reimbursing you directly from our store. The check request has already been sent to our offsite office and your check will be issued by Monday at the latestI will make sure we overnight it to you as soon as we receive itThank you for your patience in this matter

Complaint: ***
I am rejecting this response because: BOTH MY TRADES ARE NOT PRESENT, ONE WAS SOLD WITHOUT MY SIGNATURE ON THE TITLETO UNWIND THE DEAL, I NEED MY CARS BACK OR SEE EMAIL COMMUNICATION BELOWMr***,The Corolla was $3,based on Henry getting the retail order adjusted, which he neglected to provide me with a copy of prior to the business office. The $8,collected was only $3,down and the warranties/extended service costs paid up front NOT FINANCED> I have enclosed documents for your review. It appears that this contract may have been manipulated to reflect something other and now, I have no choice but to assume based on your statement that the financed amount shows double payment for the warranties/services (***_Sales_Summary).In addition, upon finally picking up the vehicle on Friday, October 7th, 2017, I purchased again, separately, the extended warranty for mechanical (also attached here for your review), totaling $2,927.31, bringing all PAID IN CASH warranties to $8,904.53. Mr** had wrote up the upfront costs to reflect the combined due amount initially at signing, to be $8,for the $3,down plus the warranties and not amount financed. Furthermore, how was the Corolla sold if the original title was not signed to the dealership at anytime? What was the purchase price reported to the State of New Jersey? Shall I contact the STate of New Jersey Division of Motor Vehicle to see if the $3,purchase price as Henry stated was listed on a non-signed duplicate title? My options as it stands are still as follows and shall be reported to the Revdex.com and State of NJ DMV if necessary are; The car I was promised with all packages manufacture installedPackage Installed by your showroomRefund amount of $50% of the up-front paid warranties/service contracts at $4,after reviewing the contract of what was paid. Unwind the Deal as PROMISED giving me the retail price of the Corolla based on KBB, basing at the estimated $3,(KBB report attached)Please also note that should I have had the car on the day I signed the papers, I would have realized that the options package including the Icon Adaptive LED lights was not on the vehicle, instead, I waited for the car to come from the shop for additional work, to also find bondo on the sensors.Again, I appreciate you working with me and seeking resolution. Thank you*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

I spoke to the General Sales Manager and he reassured me that he spoke to the customer and they were able to agree on a price for compensation.He stated that the customer left happy