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To whom it may concern,We apologize for any inconvience to the customer. The refund check had been issued to the customer on 7/21/15.Please see copy of check attached.Thank you

Complaint: [redacted]
I am rejecting this response because:
The the point of my complaint was not about Gina, she was very nice the times I did get to speak to her. On Saturday I received a call from her inquiring if the ticket has been taken care of and I apply to the affirmative. The fact that I received a ticket in the first place was part and parcel of my complaint. I was without a vehicle from the end of July to the beginning of October with limited interaction with the dealership. 
It's it's not a matter of me getting a ticket taken care of it's the matter of the time I had to waste in order to get my vehicle repaired correctly and then on top of that get a motor vehicle summons issued to my license plate that was 1600 miles away
Again again, it was not Gina it was the dealership that my complaint was based on
Regards,
[redacted]

We are willing to give the customer compensation but he has yet to return any of my...

phones calls.  I have left him several messages and given him thru voicemail my personal cell phone number to get into contact with me so that we may resolve this issue. I do apologize for any inconvenience this has cause him.  At the time of sale there was nothing on the [redacted] that this was ever in an accident so we were just as surprised as well. Kind regards, Gina T BMW of Bloomfield Customer Relations Manager

Thank you for contacting us regarding this matter. Although we attempted to respond on the website to this complaint we were not given the option. In the meantime we had been in contact with the customer directly, this concern was resolved and the customer should be satisfied. Although...

our Finance Manager Kurtis H initially took the information and responded right away, it took the third party warranty company some time to respond to us. At this point it has been resolved. Please let us know what else we need to do if anything to clear up the matter. Any help you can provide would be greatly appreciated. Thank you again, Michael M Sales Manager BMW of Bloomfield

Again the business is simply providing more and more excuses.  The service manager, Peter, NEVER reached out to me as I did not receive any voicemails, emails or missed calls from him.  I only heard from his assistant - [redacted].  The check was NOT overnighted as promised and ultimately it took 6 weeks to finally receive the remainder of my money.  The loaner vehicle broke down, they had no procedure in place to assist me with this resulting in a wasted day and hundreds of dollars in out-of-pocket expenses.  The lack of professionalism and communication should be recorded on this business's record.

We are sorry for the confusion, however to the best of our knowledge, we never had any of Ms [redacted]'s information to be able to run a credit check, as such we did not run a credit check on [redacted], just on [redacted]. She spoke with one of our F&I Managers, David J, who informed her that the only persons' credit we ran was her brother, [redacted]. It was at that point we asked her to contact the credit bureau to see if they could explain why her credit was pulled when we ran her brothers credit. As for the statement that BMW of Bloomfield should contact the credit bureau to reverse the credit pull, again we don’t have any of the information, SSN, etc. that would have been required to run it in the first place so therefore it would not be possible for us to contact them now for a reversal.   A credit bureau will not speak to us about an individual’s credit.

I spoke to the Gap insurance company (Which we do not use any more and I think that was the problem with getting this check) and was told that I...

will have a check in my hands no later than Monday morning in which I will then be able to send out a check overnighted to Mr. [redacted]. I called Mr. [redacted] and left a voice letting him know that we were very sorry about the delay and that he will be getting a check overnighted to him for Tuesday delivery. I left my name a cell phone number for him to reach me.

We have agreed to provide a goodwill offer of 2 lease payments and Mr. [redacted] will execute the title on the 2005 Toyota Corolla.

The oil leak was there the night I purchased the car... I complained about the smell as soon as I noticed it ( that night) . The sales person Paul [redacted] said bring it back the next business day,which was on a Monday.. He lied to me and said that the smell was leather cleaning solution. I bought the car backon Monday and the service dept.lied also and said there was nothing wrong with the car. I had returned to Bloomfield BMW dealership about 3 times before my first car payment with the complaints of this vehicle...it was a month later that they gave me a printout from the service dept with over $5,000 worth of mechanical problems. Also, the sales person Paul [redacted] never said this car was as is... I would have never purchased a car (a BMW) as is... Any car for that matter, and still have to make monthly payments on top of that... It's just a shame that NOBODY welling to believe that these people lied and cheated me out of my money, cheated me out of having the luxury of going to work everyday and not having to worry about being stranded, my kids without a ride to school...HE NEVER SAID IM SELLING THIS CAR TO YOU AS IS... I have to pay for this worthless piece of junk and its not fare.. But crooks come in all forms, nicely dressed with a smile.