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Complaint: ***
I am rejecting this response because: to begin, I have evidence that show no mutual agreement with BMW of Bloomfield or Mr*** *** in which giving them any permission to run my credit Mr Ken did not advise me to contact the credit bureau, instead he told me he will discuss with his colleagues to see why my credit was ran by BMW of Bloomfield which I have proof since it's currently on my physical copy of credit reportWhen I realize no justice was being done in regards I took the initiative to contact the credit bureau and put a fraud protection since BMW of Bloomfield is running people credit without their permissionIf an attorney need to be contacted then say so because I don't need to be going back and forth with thisBMW of Bloomfield committed a crime by failure to gather the necessary information needed such as consent and identification to run someone credit reportSince they did not do so, then they should be held reliable and contact the credit bureau to have them reversed the transactionIt's obvious they don't have my information on the system but I have their information on my credit report.
Regards,
*** ***

I have spoken to the Used Car Manager as well as the Service Manager in reference to the customers concerns and they are willing to help out the customer and repair the oil leak in the car. The car was sold to the customer as is and the problems were found a month later. I know that the
service manager is reaching out to the customer today to let her know what we are taking care of for her

Complaint: ***
I am rejecting this response because: JUST SPOKE TO ISMAELR FROM THE GAP INSURANCE THEY ARE STILL AWAITING THE SERVICE CONTRACT REFUNDINORDER TO PROCESS MY GAP CLAIMTHEY HAD CONTACTED KURT H ON 9/23/AND WAS INFORMED THAT HE WILL FORWARD IT AS SOON AS POSSIBLE...STILL OUTSTANDING AND VERY MUCH UNRESOLVED ISSUE
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I do apologize for the delay in my response I am awaiting the original paperwork and will contact you back by the end of this week. Please note that we take these complaints very seriously.
Kind regards

Complaint: ***
I am rejecting this response because: I never eluded to anything what I stated was " How do I know the damage was not there since its your POLICY & PROCEDURE to take pictures of the vehicle when its loaned out" So for the Management to outright LIE on a customer is absurd ...As I have stated I have patronized this dealership for years and have spent thousands of dollars and I have no interest in wasting valuable time perusing this issue..If what I'm challenging wasn't true...So I GUESS this dealership doesn't hold their employees responsible if the correct P&P wasn't followed.And the tone of this response is unprofessional..I expect a resolve not an attack ! I'm also requesting the mailing address for the owner of this dealership
Regards,
*** ***

In this case the client is partly correct, we as a franchised new car dealer did in fact try to honor the clients request to purchase his own car upon lease termination. BMW NORTH AMERICA AND BMW FINANCIAL SERVICES refused to allow us to help the client. We as a dealer had ZERO control over...

this decision, the clients lease return was under a NATIONAL RECALL because of a potentially defective airbag and BMW flatly refused to help us or the client. We apologized profusely to the client over this issue, had we been able to sell him his own car we certainly would have.As far as the clients assertion that his car is now for sale at our store.... that is false. We did in fact purchase the car from BMW but the car is still not repaired as BMW has not shipped us the replacement air bag components.The vehicle more than likely showed up on our website for one day as when we purchase any car, our system automatically uploads the vehicle to our site, we then must manually make whatever adjustments are necessary.If the client would like to purchase the vehicle once it is repaired we would be more than happy to accommodate him. respectfully, Tim H[redacted]

To Whom it may concern,This following complaint has been resolved on our end regarding the customers issue.When the customer first came in we performed an inspection on the car and found an oil leak. We fixed the oil leak and charged thecustomer $45.15. The customer then came in for a 2nd time 4...

days later with an oil leak again. After inspection of the vechile we found that the timing chain and tension bolts needed to be replaced. We replaced both parts free of charge to the customer. The customer came in again for a 3rd time 5 days later, same issue regarding an oil leak. Upon inspection we found that the timing chain quide was broken which was causing the chain to back up and break the tension bolts recausing an oil leak. We replaced everything and only charged the customer for the timing chain ($27.28) The customer picked up his car Thursday 1/29/15, it was fully fixed and the customer has not come in or called stating there was a further problem.If you have any question please feel free to contact us. ###-###-####Thank you

There was a typo in the advertisement on our website, the actual price of the vehicle was $41,000.00 not $4,049.  We corrected the website as soon as we recognized the mistake and told clients who called about it that there was a mistake by our website provider....

I worked very close with this customer personally to make sure that the car was repaired properly.  I know we had some difficulty reaching out to the [redacted] dealership that had her car and getting them to honor the warranty for the transmission that needed to be put in the car. After a...

little back and forth with the service department in [redacted] for [redacted] everything was addressed and taken care of.  As for the ticket I spoke to the customer and she reassured me that everything was taken care of and she was very happy with the car now. I told her that if she ever needed my help again I would be more than happy to assist in any way possible.

Tell us why here... [redacted] received a Rental / loaner car from us (BMW of Bloomfield) from 11/8/16 at 6;00pm thru 11/14/16 at 6:30pm. When ms. [redacted] returned the Rental / loaner we noted damage to the our vehicle , a dent to the right rear door. Our records indicate that...

her her signature is on the Rental /  loaner agreement showing  that the  Rental /loaner vehicle had no damage. We  informed Ms. [redacted] that our deductible is a $1000 but to help with the matter we will contact her insurance which she spoke to stating she has a $500 deductible  and that there is damage to the Rental /loaner.  Ms. [redacted] was upset and kept telling us that she didn’t cause the damage.  Ms. [redacted] was informed that when the rental /loaner vehicle was released to her there was no damage to it and she signed for it. She kept stating she didn’t hit the car.  However she did elude to the fact that something may have happened while the car was in her position, but she didn't hit anything.  That she didn’t cause the damage someone else did and she shouldn’t be responsible.  I've attached a copy of the executed Loaner Agreement for Ms. [redacted].

Complaint: [redacted]
I am rejecting this response because: I don't think it's a coincidence that my credit was run the same day, time and location as [redacted] credit. BMW of Bloomfield needs to admit to their faults and do the right thing. But I'll be sure to contact the bureaus and it this need to go to court then it will because justice will be serve. Thank you and have a non fe life.
Regards,
[redacted]

I spoke to the service manager as well as the used car manager and they reduced the bill severely.  They also stated that they will pay $2000.00 out of the $3000.00 it would cost to repair the car.  This would take care of the oil issue and more.  The car was sold as is and she signed off on the paperwork and it was fully explained to her.  She also could have purchased extra warranty on the car which she declined to do. We also repaired her catalytic converter and replaced her battery free of charge.  We stand firm on our offer, she will need to make a decision by no later than February 28th 2016.  We are still honoring this even after she threatened the sales advisor who sold her the car.

Complaint: [redacted]
I am...

rejecting this response because: The advertisement was online for 54 long days how can we trust that its true for your all other vehicle you sell online. Its an attempt to cheat customers by advertising different price and then when a customer wants to purchase you give increased price. How can the company be so ignorant for 54 days .No one can trust this. 
Regards,
[redacted]

As far as Ms. [redacted], it is certainly true that the car we sold her experienced a few problems immediately after she received delivery from us. The vehicle is a Certified BMW that has passed all tests required by BMW NA and is in excellent running condition. Without question Ms. [redacted] was...

inconvenienced by these issues, we apologized each time and repaired the vehicle per BMW NA’S instructions. If we believed at any time the vehicle was not up to BMW standards we would have nullified the sale and  taken the car back, that is simply not the case. Please know BMW products are extraordinarily complicated, sensitive, performance machines that often need minor tweaks and adjustments. It is for this very reason all BMW dealers and BMW NA provide a comprehensive bumper to bumper warranty on all Certified BMW products. I invite Ms. [redacted] to contact me at any time should she have any  additional concerns. My cell number [redacted]. [redacted]

Sorry for the confusion, however there was a mistake by one of our vendors when updating the price on line.  Once we recognized the error we corrected immediately as soon as we became aware.

I'm sorry that this has caused so much confusion. It is not that we want to attack anyone, and we apologize if it came across that way. We were attempting to answer the questions regarding the damage to a service loaner that was driven by [redacted]. To clarify, our process is to do a walk around of the service loaner with a client and have them sign a vehicle check out sheet that reveals the condition of the car, when they pick it up.  At this time if there is any damage noted both parties see it and document it on the checkout sheet. This process was performed in this case. I provided a copy of that checkout sheet as an attachment in the first response. Photos of the vehicle are not performed in all cases... However, a vehicle walk around with the client is. Any damage that occurs while the car is in operation of the client is then checked when the service loaner returns by a similar walk around.  At that time, per the executed loaner agreement, any damage would be the responsibility of the person or party who had the car in their care.  As a result, we informed Ms. Holley and she contacted her insurance company for handling, stating that her deductible is $500.00.Our address for sending any correspondence is;Center OperatorBMW of Bloomfield [redacted]Bloomfield, NJ 07003

I am rejecting this response because:
This is a case where BMW failed to correctly diagnosis the root cause (timing chain) of the oil leak from the beginning, Charging the customer for work that did not fix the issue. They tried to fix it on the second visit avoiding cost and realized it was going to be an expense to actually fix it on the third visit and charged the customer instead of incurring the cost of the repairs that they missed. 1. Misdiagnosis the root cause of the problem charging me for work that was not going to fix the problem ($4200).2. Said they didn't charge me anything when they fixed the timing chain the second visit. 3.Stated that I was charged ($2700) on the 3rd visit because the timing chain was not the cause of the previous issue with the oil leak.-----Conflicting statements     As this letter is being wrote I am still dealing with issues from the work that they preformed. The "service engine soon" light came on over the weekend (Feb., 7,2015) and I will be returning my car back to the dealer some time this week.  This has been a terrible experience and my case needs to be heard. Hopefully BMW will look at the facts and realize an injustice is being done to this customer, understand that they are a billion dollar company, and do the right thing. Otherwise I will be forced to occur more expenses and take this through legations.
t

We are looking into the points raised in Mr. [redacted] email.  To date we have responded that:The adaptive head lights are an available option with the new five series, but the led lighting package must be selected. Due to the extra costs, you had declined that option at the time of sale....

 As you know, the front license plate frame was installed by the dealership we purchased the vehicle from. As a result, we were unable to detail the vehicle at the time of pickup so we could allow the paint to cure. Gina provided a we owe for a detail that we will happily handle for you. I have verified that our body shop did not use bondo and what you see is most likely wax residue the first time the vehicle was cleaned.  The above note was sent to Mr. [redacted] and we are awtg. a response. Thanks, Ken

Business Response to a Complaint Complaint ID#: [redacted] Company Name: BMW of Bloomfield Company Contact: Ken S Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: [redacted] ...

Response: After reviewing with the representatives involved, it doesn't appear that we ever ran [redacted]'s credit at BMW of Bloomfield. We have no record of her social security number or other information that would be involved with a credit pull.. However we did have her brother [redacted] at BMW of Bloomfield and we did run his credit as he was looking to purchase a car. When we spoke with [redacted] she mentioned that they "share" some credit history. We explained that she should contact the credit bureau to see why it showed a credit pull for her when we didn't run one for her but did for her brother. We did have a conversation with Ms. [redacted] to explain this and asked her to contact the credit bureau to see if they could explain why it showed up on [redacted]'s when we ran the brother..