Horne Hyundai

[redacted] has been responded to [redacted] has been explained several times that it takes 6-weeks to for the refund from the insurance company and cancellation departmentIt arrives out of FloridaWe are working as fast as possible on this matter, [redacted] has told our finance manager she was okay and understood [redacted] continues to change her position and has not been very cooperative with any of our staff that have been involved with herWe have numerous emails from herWe are doing all we can Respectfully,Todd N [redacted] General ManagerHorne Hyundai

customer continues to express untruths about our dealership on Facebook, Yelp, and continues to make threats with additional digital media organizationsI offered him a good faith $service credit and employee pricing on any other vehicle in stock to make up for his experienceThe vehicle in question was sold hours after the customer left and is no longer availableAll vehicles prices are subject to change without notice per our disclaimer on dealership websiteWe have apologized to this customer numerous times

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Horne Hyundai did in fact resolve this issue completely to my satisfaction and there are no further complaints or issues Thank you Revdex.com and [redacted] from Horne for your immediate attention and getting this resolved Regards, [redacted]

My son and I went to see a vehicle advertised and potential purchase his new car We found the advertised one and liked it enough to make an offer After several back and forth negotiations, they had me sign the paperwork with the agreed pricing and we shook hands and they went to start the paperwork Not five minutes later the head sales guy comes out to tell us that he made a mistake and they could not honor the price they gave us He said the GM made him renege on the deal They said the price they agreed to and I signed saying I would pay was too low and they woud not honor their agreement I write this now as my son lies in his bed nauseous from the ordeal It was really the first time he had ever seen a grown man (adult) willingly commit fraud and be openly dishonest A lesson I could never teach him, but one worth learning before it is too late As a retired veteran, we think we can protect our children for the bad people in life, we are only prolonging the

Tell us why here... I spoke with Mr*** this morning and he informed me that Mrs*** had written the complaint. He told me she had a busy day and would try to have her call me on this matter when she might be available. Horne Hyundai sent a check for $to
*** *** *** via regular mail on or about Jan 8, 2015. The money may had not been applied if the account number had not been drafted by *** *** ***I will fax a copy of the check which was dated Jan 2015. We received the title for the car Mr*** traded in on Friday Jan and my title department has verified that we owe them $for the payoff difference which we will take care of asap.Sincerely,*** * ***General ManagerHorne Hyundai

I took my vehicle for a scheduled tune up in on a SaturdayWhile waiting for the vehicle about three hours into the job I was approached twice that the car was troubling, what I mean by this is that the service manager approached me to give me the bad noticed that after the tune up, the car has run roughly on their part and that a mini inspection was done without my consent nor awarenessHe said that the engine had troubled in cylinder three and possibly four., meaning a misfire, because In conclusion someone had forgotten to plug in a coil to a spark plug from what I was toldBased on that information I alerted the main supervisor and then hyundai corporation that I believed that the car was being mishandled and that I was also told of the concern that it will stall on me so they needed to continue with trying to get it to work
I was soon given a borrowed vehicle off their lot to use while they kept the car over the weekend till MondayIt was returned to me with a check engine

Worst experience I have had with a hyundai dealershipMy wife has taken our car to them two times and let them keep the car for two g
Full daysAlready gave them a diagnostic on the car and its issues, verified by multiple dealersThey still play games They claim they cant get the issue to repeat itself but everytime we get it back, check engine light comes onThey are a jokeThe car has less than miles on it and I'm original ownerCan you guess what the issue is??? Ignition coil or spark plugWay to keep a customer happy rightBy not honoring warranties and pushing you around

Ms*** refuses to resolve any issuesShe has been sending harassing emails to our service manager, she has made accusations on our facebook page and demands to speak with the ownerMs *** is not going to speak with the owner, we have returned her funds in a timely manorBoth Hyundai USA and our service manager feel very uncomfortable with the tone of her emails and no longer want to respond to herI have requested to Ms *** to please work with me and she refusesWe have complied in a professional manorMs *** is not going to reach the ownerAs the General Manager of Horne Hyundai, all Ms***s complaints go through meI happy to hear and resolve her concerns the best way possible. Respectfully,Todd N***General ManagerHorne Hyundai480-474-

Greetings, We can discuss here when you meet with our service manager on Monday. Thank you

On 03-23-2016, I took my Hyundai Sonata to Horne Hyundai located at*** * *** *** **, Apache Junction, Arizona *** as my air conditioning was not blowing out cold The car was diagnosed the following day and I was advised the problem was a bad air conditioning compressor which needed to be replaced at a cost of $ I authorized the repair and was told the vehicle would be ready later that same day I was contacted later in the day and told Horne Hyundai put on a new compressor, but it was defective and they will have to remove it and order a new one and I would have to leave the car for another two days
I picked the car up on 03-26-; however, on 04-13-the second compressor failed and I had to return the car the following day (04-14-2016) It was diagnosed and I was told this second compressor now needs to be replaced On the following day the repair was completed and the new third compressor was installed on the car When I drove the car out of Horne

MrN*** is wrongI have not changed my positionI never once asked for the refund to be expeditedWhat I have asked for repeatedly is to speak with the ownerI still have not even gotten the owner's name, let alone his contact informationWhen the finance manager called me and wasted my time and the time of others on something that he told me could not be expedited, he never once acknowledged that it was in response to my complaintAll I have asked for is to talk to the owner, and everyone at Horne Hyundai is making it not happen on their endI have several e-mails from Mr*** and some from MrN*** asking what can be done to make this right, and every time I have responded to that I want to speak with the ownerPlease put me in contact with Robert Horne so that I can explain how this dealership has treated me.Thank you,*** ***

My son and I went to see a vehicle advertised and potential purchase his new car We found the advertised one and liked it enough to make an offer After several back and forth negotiations, they had me sign the paperwork with the agreed pricing and we shook hands and they went to start the paperwork
Not five minutes later the head sales guy comes out to tell us that he made a mistake and they could not honor the price they gave us He said the GM made him renege on the deal They said the price they agreed to and I signed saying I would pay was too low and they woud not honor their agreement
I write this now as my son lies in his bed nauseous from the ordeal It was really the first time he had ever seen a grown man (adult) willingly commit fraud and be openly dishonest A lesson I could never teach him, but one worth learning before it is too late
As a retired veteran, we think we can protect our children for the bad people in life, we are only prolonging the

We have received the complaint and have had numerous contacts with this customer. My service manager, Bill Irwin, has had contact by phone and email Both Horne Hyundai and this customer are working together to find a resolution. With your permission we will report every progress
made

At this point, we have done all we can to suffice the issue. Customer states it was a "new" car he was purchasing for his son on all the media sites to magnify the size of his complaint. The price was clearly stated across the windshield of the car at $4777. The internet price was wrong and we have disclaimers like all dealers have to protect themselves when these pricing errors occur on websites. At the last minute the sales manager was able to catch the mistake. As you can see, the customer wants to take advantage of the pricing mistake of $3300.The customer now wants an additional free warranty, and that we will be unacceptable. The vehicle had over 120,000 and no warranty is available/ "AS IS" means "AS IS" no warranty at all. The vehicle has been sold. The vehicle sold 4 hours later.

I have spoken to Mrs. [redacted] today 11/4/2014 at approx. 2:45 pm.  I apologized for any inconvenience and misunderstanding we have had.  I extended my professional courtesy as to if she needs anything for her vehicle to contact me in person and I would be happy to assist in any way...

possible.  I asked her if there were any other concerns which needed to be addressed before I responded to the Revdex.com and she assured me there were none.  Sincerely,  [redacted]

customer continues to express untruths about our dealership on Facebook, Yelp, and continues to make threats with additional digital media organizations. I offered him a good faith $200 service credit and employee pricing on any other vehicle in stock to make up for his experience. The vehicle in...

question was sold 4 hours after the customer left and is no longer available. All vehicles prices are subject to change without notice per our disclaimer on dealership website. We have apologized to this customer numerous times.

Thank you for your response.  The service manager agreed to let me see the service records, but I already have the two work orders for the repairs.  The first work order indicated the A/C was blowing out of the vents at 42 degrees and the second work order indicated the A/C is blowing out at 44 degrees.  I purchased a high quality digital thermometer and tested the vents and the A/C is blowing out at 59 degrees. I also have another Hyundai Sonata 6 cylinder with is 4 years newer than this one and the A/C blows out at 39 degrees. A family member has a 2005 Hyundai and I tested the A/C on that car and it blows out at 43 degrees. All I am asking for is to have the A/C blow out of the vents at approximately 44 degrees as is indicated on the last work order. A temperature of 59 degrees is a significant difference from 44 degrees. I would be thrilled if the A/C was functioning as Horne Hyundai work order stated it was.  Thank you very much for your assistance in this matter.    I recently filed a complaint with Revdex.com regarding a problem I had with Horne Hyundai and an air conditioning repair issue.  I had the air  conditioning  compressor replaced as the unit was blowing out hot air.  I felt the air conditioning was still not working as it should after several return visits to Horne Service Department.  I was asked to again bring the car in and Horne Hyundai did fix the problem and the air conditioning is now working fine.  I want to make mention of two employees at Horne that really went out of their way for me to get this problem fixed.  First there was Matt (service writer).  He was always very polite and he listened to what my issues were.  Second was Justin (mechanic) who actually did the repairs.  He took me into the service bay area and explained everything about the repairs in a way I could understand.  Justin was also extremely polite and respectful.  Justin also said if I have any more problems to please let him know.  So, I went from being an unhappy customer of Horne to now being very appreciative at how they handled all this.  I have another major repair I will need done and I am planning on taking it to Horne Hyundai because now I have total faith in their service.  I am writing this response because all too often we can be quick to complain, but never take the time to acknowledge when the problem has been corrected. [redacted]

[redacted] has been responded to. [redacted] has been explained several times that it takes 6-8 weeks to for the refund from the insurance company and cancellation department. It arrives out of Florida. We are working as fast as possible on this matter, [redacted] has told our finance manager she was...

okay and understood. [redacted] continues to change her position and has not been very cooperative with any of our staff that have been involved with her. We have numerous emails from her. We are doing all we can.  Respectfully,Todd N[redacted]General ManagerHorne Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Horne Hyundai did in fact resolve this issue completely to my satisfaction and there are no further complaints or issues.  Thank you Revdex.com and [redacted] from Horne for your immediate attention and getting this resolved.
Regards,
[redacted]

Respectfully, our service department performed the work twice with two different compressors. The vehicle is 13 years old. We feel the work was performed with swiftness and the up most professionalism. Our certified " A" technician did perform the work and we trust his workmanship. If  Mr...

[redacted] would like to come in and review all the records with our service Manager Bill Irwin we would be happy to accommodate him and take care of his concerns.