Horne Hyundai

Review: Horne Hyundai over charged sales tax in the amount of $522.60 and has not refunded this amount to either [redacted] or myself. General Manager and two different Finance personnel have stated this check was in fact generated and sent as of 1/6/2015 directly to [redacted] (this is the lien holder). However on three separate conversations I was told the check was sent to [redacted]. When I asked why to [redacted] when the contract was with Hyundai, they corrected themselves and said it was sent to Hyundai. I have contacted consumer affairs with Hyundai to no avail since they only handle vehicle issues and not finance issues. Case #[redacted]. In addition to the over charging of tax (according to them it was a computer error and they have corrected the problem) they added $7800 to our contract for the payoff on our trade in. The payoff amount was $7704.31 (good thru 1/19/2015 and deal was made on 12/30/2014) Horne in fact sent $7755 to lender as for payoff. When I asked Horne where my $45 extra dollars were they said I might get a refund in 6-8 weeks. Plus I need to contact the lien holder to get refund on any over payment.Desired Settlement: I have been patient and have made several attempts to get this resolved. At this time I would like a full refund of the $522.60 plus $45 and any other money they have overcharged us on this contract.

Business

Response:

Tell us why here... I spoke with Mr. [redacted] this morning and he informed me that Mrs. [redacted] had written the complaint. He told me she had a busy day and would try to have her call me on this matter when she might be available. Horne Hyundai sent a check for $522.60 to [redacted] via regular mail on or about Jan 8, 2015. The money may had not been applied if the account number had not been drafted by [redacted]. I will fax a copy of the check which was dated Jan 7 2015. We received the title for the car Mr. [redacted] traded in on Friday Jan 23 and my title department has verified that we owe them $45.00 for the payoff difference which we will take care of asap.Sincerely,[redacted]General ManagerHorne Hyundai

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Horne Hyundai did in fact resolve this issue completely to my satisfaction and there are no further complaints or issues. Thank you Revdex.com and [redacted] from Horne for your immediate attention and getting this resolved.

Regards,

We purchased a 2011 Kia Soul from Horne Hyundai in Apache Junction, Arizona on 5/11/15. When we purchased the vehicle, we also purchased an extended warranty. We were so happy with the vehicle that on 10/28/15 we purchased a 2015 Kia Soul from Horne Kia in Gilbert, Arizona. Upon completion of the purchase we took the appropriate paperwork to Horne Hyundai to cancel the extended warranty and have the monies refunded.

The paperwork was submitted on 10/28/15 and we were informed that the refund would take 3 to 6 weeks. We called to check on the refund after 4 weeks and were informed that any refund would take 6 to 8 weeks because of the bureaucracy involved. After not hearing anything for 8 weeks, we contacted Horne Hyundai and found that the person that originally filed for the refund no longer worked for the company and the current people did not know anything about this issue. The current people did their due diligence and found no paperwork or records of this refund request. Today, 12/31/15, we have had to apply for the refund a second time and start this process over.

Review: On 03-23-2016, I took my 2003 Hyundai Sonata to Horne Hyundai located at[redacted], Apache Junction, Arizona [redacted] as my air conditioning was not blowing out cold. The car was diagnosed the following day and I was advised the problem was a bad air conditioning compressor which needed to be replaced at a cost of $741.74. I authorized the repair and was told the vehicle would be ready later that same day. I was contacted later in the day and told Horne Hyundai put on a new compressor, but it was defective and they will have to remove it and order a new one and I would have to leave the car for another two days.

I picked the car up on 03-26-2016 ; however, on 04-13-2016 the second compressor failed and I had to return the car the following day (04-14-2016). It was diagnosed and I was told this second compressor now needs to be replaced. On the following day the repair was completed and the new third compressor was installed on the car. When I drove the car out of Horne Hyundai I immediately took it back as the air conditioning was not blowing out cold as it should be. They looked at the car again, released some of the freon, and the mechanic explained to me the unit is working as best as I can expect.

I would also like to mention that on the work order dated 04-14-2016, it notes the vent temperature was blowing out at 44 degrees. I purchased a brand new Taylor digital thermometer and took the vent temperature and it was blowing out at approximately 59 degrees. I also have another identical Hyundai Sonata which is 4 years newer than the one I am having difficulty with and tested the temperature at the vent with a reading of 39 degrees. A relative of mine also has a 2005 Hyundai and I tested the air conditioning vent temperature on that car and got a reading of 43 degrees. There is no question in my mind the repaired vehicle is not working as it should.Desired Settlement: I am asking that the car be repaired to where the air conditioning blows out at 44 degrees [give or take] which it indicates it did on Horne’s work repair order. If Horne Hyundai can get the air conditioning to blow out at the vents at 44 degrees as they said it did then I would be completely satisfied. If they cannot get the air conditioning working the same way they said it did on their work repair order, I am respectfully requesting a full credit of $741.74, so I can take the car to another dealership that is able to repair it correctly.

Business

Response:

Respectfully, our service department performed the work twice with two different compressors. The vehicle is 13 years old. We feel the work was performed with swiftness and the up most professionalism. Our certified " A" technician did perform the work and we trust his workmanship. If Mr [redacted] would like to come in and review all the records with our service Manager Bill Irwin we would be happy to accommodate him and take care of his concerns.

Consumer

Response:

Thank you for your response. The service manager agreed to let me see the service records, but I already have the two work orders for the repairs. The first work order indicated the A/C was blowing out of the vents at 42 degrees and the second work order indicated the A/C is blowing out at 44 degrees. I purchased a high quality digital thermometer and tested the vents and the A/C is blowing out at 59 degrees. I also have another Hyundai Sonata 6 cylinder with is 4 years newer than this one and the A/C blows out at 39 degrees. A family member has a 2005 Hyundai and I tested the A/C on that car and it blows out at 43 degrees. All I am asking for is to have the A/C blow out of the vents at approximately 44 degrees as is indicated on the last work order. A temperature of 59 degrees is a significant difference from 44 degrees. I would be thrilled if the A/C was functioning as Horne Hyundai work order stated it was. Thank you very much for your assistance in this matter. I recently filed a complaint with Revdex.com regarding a problem I had with Horne Hyundai and an air conditioning repair issue. I had the air conditioning compressor replaced as the unit was blowing out hot air. I felt the air conditioning was still not working as it should after several return visits to Horne Service Department. I was asked to again bring the car in and Horne Hyundai did fix the problem and the air conditioning is now working fine. I want to make mention of two employees at Horne that really went out of their way for me to get this problem fixed. First there was Matt (service writer). He was always very polite and he listened to what my issues were. Second was Justin (mechanic) who actually did the repairs. He took me into the service bay area and explained everything about the repairs in a way I could understand. Justin was also extremely polite and respectful. Justin also said if I have any more problems to please let him know. So, I went from being an unhappy customer of Horne to now being very appreciative at how they handled all this. I have another major repair I will need done and I am planning on taking it to Horne Hyundai because now I have total faith in their service. I am writing this response because all too often we can be quick to complain, but never take the time to acknowledge when the problem has been corrected. [redacted]

Business

Response:

Greetings, We can discuss here when you meet with our service manager on Monday. Thank you

Review: I made a deal to purchase a car with 0% interest and 60 months payments. I received a contract that was signed both by myself and the finance manager. 10 days later they called to say that they could not honor this as this financing was only for cars worth a lower amount. I missed this offer by $1800.00. They gave me several other options: 3.9% & 72 months, 2.9% and 60 months, bring in $1800 cash, bring in $900 cash. I asked them for something stating that they could change the financing after a deal had been made. They were unable to provide any documentation and what they did send me, I did not ever sign. Throughout the two days that I talked with them, I continued to ask for some proof that they could do this and never did receive it. Because I was unwilling to make a deal other than the one that I had originally agreed to, I was bullied, yelled at and told that I did not even own the car, that they did because it had not yet been financed. They threatened me that it was unlawful to hold the car because it wasnt mine. They told me that I had to make a finance choice other than the original offer by Friday or it would be unlawful for me to have the car in my possession (at one point they told me Friday because the sales manager was going on his honeymoon). Not sure which it was, but it was all part of the dishonest game that they played. I decided to take the car back and get my original car that I had made the trade on. When I dropped the car off, a barage of men came out of the dealership hands on hips, ready to bully. I have never been treated this way in my life. I was yelled at and bullied for days. I called their home office, [redacted] and did not even get a call back. It has been the most horrible car buying experience I have ever had. They were unwilling to give me anything that said I could take my original car back. I also never received my original registration and had to switch back over my insurance from one car to another because I had had the new car for so long.Desired Settlement: I do not want anyone to be misstreated the way that I was. I would like to have my original registration for the 2011 sonata mailed and I would like the paperwork that states, my trade-in was signed over or something that states the 2011 car is mine and that they have not made any changes or interuppted the financing for my original car.

Business

Response:

Horne Hyundai has mailed the original registration to the customer. No paperwork was submitted to the department of motor vehicles due to the lack of a complete loan approval therefore no transfer of ownership has happened on either vehicle

Went to look at some pre-owned car and was very satisfied with the description on the website and honesty of the Alain their salesperson. Didn't play games went to the internet and loved my first internet experience

I went to horne Hyundai to buy a car. when they gave me the contract to sign, he had added an extended warranty on it which he did not tell me it was on there. (illegal? certainly deceitful). Then when I saw it he said I had to buy it or THE BANK would not give me the lower interest rate. that was a lie. The bank told me they don't care about that!! Also they (THE BANK) told me that they say that just to sell it to you and make more money. I suggest no one ever deal with this lying deceitful dealership. they also used the lower interest rate scam on my brother!!

While approaching deadline for temporary license plate I called the dealership as instructed. I was told that the info was sent to the DMV, & they will handle it. Also told that DMV is slow this time of year due to laying off of personnel during summer season & this is very common. Called back on a Friday with the plates due Monday. Now was told that our info was never received from the dealership that sent the car to our location. It never went to DMV!! After raising voice & demanding honesty, I was told to relax & don't get testy!! Now waiting to see what we have to do. This is all after we gave them 10 on survey which they pleaded with is to complete. When I say I, I am referring to wife with the phone on speaker.