Horne Hyundai

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] has been responded to. [redacted] has been explained several times that it takes 6-8 weeks to for the refund from the insurance company and cancellation department. It arrives out of Florida. We are working as fast as possible on this matter, [redacted] has told our finance manager she was...

okay and understood. [redacted] continues to change her position and has not been very cooperative with any of our staff that have been involved with her. We have numerous emails from her. We are doing all we can.  Respectfully,Todd N[redacted]General ManagerHorne Hyundai

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

We have received the complaint and have had numerous contacts with this customer. My service manager, Bill Irwin, has had contact by phone and email.  Both Horne Hyundai and this customer are working together to find a resolution.  With your permission we will report every progress...

made.

Respectfully, our service department performed the work twice with two different compressors. The vehicle is 13 years old. We feel the work was performed with swiftness and the up most professionalism. Our certified " A" technician did perform the work and we trust his workmanship. If  Mr...

[redacted] would like to come in and review all the records with our service Manager Bill Irwin we would be happy to accommodate him and take care of his concerns.

Mr. N[redacted] is wrong. I have not changed my position. I never once asked for the refund to be expedited. What I have asked for repeatedly is to speak with the owner. I still have not even gotten the owner's name, let alone his contact information. When the finance manager called me and wasted my time and the time of others on something that he told me could not be expedited, he never once acknowledged that it was in response to my complaint. All I have asked for is to talk to the owner, and everyone at Horne Hyundai is making it not happen on their end. I have several e-mails from Mr. [redacted] and some from Mr. N[redacted] asking what can be done to make this right, and every time I have responded to that I want to speak with the owner. Please put me in contact with Robert Horne so that I can explain how this dealership has treated me.
Thank you,

Ms. [redacted] refuses to resolve any issues. She has been sending harassing emails to our service manager, she has made false accusations on our facebook page and demands to speak with the owner. Ms [redacted] is not going to speak with the owner, we have returned her funds in a timely manor. Both Hyundai USA and our service manager feel very uncomfortable with the tone of her emails and no longer want to respond to her. I have requested to Ms [redacted] to please work with me and she refuses. We have complied in a professional manor. Ms [redacted] is not going to reach the owner. As the General Manager of Horne Hyundai, all Ms. [redacted]s complaints go through me. I happy to hear and resolve her concerns the best way possible.
 
Respectfully,Todd N[redacted]General ManagerHorne Hyundai480-474-3100

Thank you for your response.  The service manager agreed to let me see the service records, but I already have the two work orders for the repairs.  The first work order indicated the A/C was blowing out of the vents at 42 degrees and the second work order indicated the A/C is blowing out at 44 degrees.  I purchased a high quality digital thermometer and tested the vents and the A/C is blowing out at 59 degrees. I also have another Hyundai Sonata 6 cylinder with is 4 years newer than this one and the A/C blows out at 39 degrees. A family member has a 2005 Hyundai and I tested the A/C on that car and it blows out at 43 degrees. All I am asking for is to have the A/C blow out of the vents at approximately 44 degrees as is indicated on the last work order. A temperature of 59 degrees is a significant difference from 44 degrees. I would be thrilled if the A/C was functioning as Horne Hyundai work order stated it was.  Thank you very much for your assistance in this matter.
 
 
 I recently filed a complaint with Revdex.com regarding a problem I had with Horne Hyundai and an air conditioning repair issue.  I had the air  conditioning  compressor replaced as the unit was blowing out hot air.  I felt the air conditioning was still not working as it should after several return visits to Horne Service Department.  I was asked to again bring the car in and Horne Hyundai did fix the problem and the air conditioning is now working fine.  I want to make mention of two employees at Horne that really went out of their way for me to get this problem fixed.  First there was Matt (service writer).  He was always very polite and he listened to what my issues were.  Second was Justin (mechanic) who actually did the repairs.  He took me into the service bay area and explained everything about the repairs in a way I could understand.  Justin was also extremely polite and respectful.  Justin also said if I have any more problems to please let him know.  So, I went from being an unhappy customer of Horne to now being very appreciative at how they handled all this.  I have another major repair I will need done and I am planning on taking it to Horne Hyundai because now I have total faith in their service.  I am writing this response because all too often we can be quick to complain, but never take the time to acknowledge when the problem has been corrected. [redacted]

I have spoken to Mrs. [redacted] today 11/4/2014 at approx. 2:45 pm.  I apologized for any inconvenience and misunderstanding we have had.  I extended my professional courtesy as to if she needs anything for her vehicle to contact me in person and I would be happy to assist in any way...

possible.  I asked her if there were any other concerns which needed to be addressed before I responded to the Revdex.com and she assured me there were none.  Sincerely,  [redacted]

customer continues to express untruths about our dealership on Facebook, Yelp, and continues to make threats with additional digital media organizations. I offered him a good faith $200 service credit and employee pricing on any other vehicle in stock to make up for his experience. The vehicle...

in question was sold 4 hours after the customer left and is no longer available. All vehicles prices are subject to change without notice per our disclaimer on dealership website. We have apologized to this customer numerous times.

At this point, we have done all we can to suffice the issue. Customer states it was a "new" car he was purchasing for his son on all the media sites to magnify the size of his complaint. The price was clearly stated across the windshield of the car at $4777. The internet price was wrong and we have disclaimers like all dealers have to protect themselves when these pricing errors occur on websites. At the last minute the sales manager was able to catch the mistake. As you can see, the customer wants to take advantage of the pricing mistake of $3300.The customer now wants an additional free warranty, and that we will be unacceptable. The vehicle had over 120,000 and no warranty is available/ "AS IS" means "AS IS" no warranty at all.
 
The vehicle has been sold. The vehicle sold 4 hours later.

Tell us why here...  I spoke with Mr. [redacted] this morning and he informed me that Mrs. [redacted] had written the complaint.  He told me she had a busy day and would try to have her call me on this matter when she might be available.  Horne Hyundai sent a check for $522.60 to...

[redacted] via regular mail on or about Jan 8, 2015.  The money may had not been applied if the account number had not been drafted by [redacted]. I will fax a copy of the check which was dated Jan 7 2015.  We received the title for the car Mr. [redacted] traded in on Friday Jan 23 and my title department has verified that we owe them $45.00 for the payoff difference which we will take care of asap.Sincerely,[redacted]General ManagerHorne Hyundai

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Horne Hyundai did in fact resolve this issue completely to my satisfaction and there are no further complaints or issues.  Thank you Revdex.com and [redacted] from Horne for your immediate attention and getting this resolved.

Regards,

I spent 20 years in the Air Force so that the people of this great country could continue to express themselves freely. I wrote one review on Yelp and posted a review on the Horne Facebook page.My son and I found a car on the lot that he liked. The salesman insisted my son take it for a test drive. Before I would allow my son to get attached to the Ford Escape, I asked the salesman if the price was negotiable as I knew my son would be paying for it.  The salesman said the price is negotiable.After the test drive my son fell in love with the Ford Escape. Once inside the dealership the salesman and I started negotiating the price. The sticker price on the used Ford Escape was $4777.  The salesman and I went back and forth; each time the salesman took my offer to someone for approval. Twice it was rejected by this someone we hadn't met or could see.The third time the salesman went back with numbers $4200 out the door. This time the salesman came out and said YOU WIN, also stating “Third Time is a Charm” then salesman wrote the words "You Win" on itemized list of charges for Ford Escape. However, I did notice it was now $4300 out the door and I said, this is $100 more.  The salesman said, yes it's only $100 more but by signing this deal “YOU WIN”.I agreed to the $4300, signed the document, shook his hand, and gave him my credit card as payment.  Five minutes later the salesman returns with a gentleman who said, sorry we can't honor this deal, it's too low.  He stated “My GM will not let me sell this car for that low a price”, which I find interesting because after I wrote the GM, he replied to me stating “Again I was not present during the negotiation but I agree with your disappointment”.  My son and I were in shock.  No other words were spoken and it was then that my son and I left the dealership feeling extremely betrayed. So to learn they actually sold the same vehicle only four hours after we left is very suspicious.After this experience the GM takes issue with terms like, dishonesty, unethical, lacks integrity, and claims my choice of words are untruthful?  How would HE describe our experience?While serving in the Air Force I learned early on that your word is your bond and integrity is everything. Clearly some at this dealership have a different set of values which is what this complaint is about.I reject the $200 service offer as my son has no vehicle and offering this to him is like offering a man with no feet a pair of socks.I also reject the employee discount for two reasons, 1) it has no monetary value assigned to it and 2) I would not want to risk a repeat of this experience with Horne Hyundai.  What I would like is a copy of the deal I signed that read “YOU WIN" and a copy of the deal on the Ford Escape that was made four hours later to someone else. Of course I don't need the person's name or other personal information, it can be redacted.  I would also like a response as to whether or not the Ford Escape was sold to an employee, friend or family member of Horne dealerships.  The GM also keeps trying to claim, that according to the Horne disclosure it covers this type of incident. “Disclosure on all vehicles at Horne Hyundai: All prices, specifications and availability subject to change without notice”If he is saying he believes this justifies what they did, then this only proves my point that they are unethical and lack integrity with their dealings.Clearly the term “YOU WIN” that is used by the dealership is an “untruth”

Greetings,
 
We can discuss here when you meet with our service manager on Monday.
 
Thank you

Review: I called & made an appointment to have an issue with my windshield wiper fluid. My first issue is that I was charged over $50 to have a filter cleaned, yet Hyundai can't bother to tell customers what mixture of wiper fluid & water to use to keep it from happening. I had taken my car to Auto Nation Hyundai for the same issue and I was not charged anything for them to preform the same service. This however, is a minor issue compared to how Carl (the finance manager) treated me.

When I called to schedule my appointment, I explained that my 2nd car had recently been traded in & that I needed to get the paperwork done for the refund on my warranties & gap that I had on the car. The secretary that I talked to said that there would be someone that would be able to help me when I came in for my service. The day of my service (1/4/16) was a rainy day, I drove an 1 1/2 in the rain to get to Horne Hyundai. When I got there I checked in with service & then went to the front & explained what I was there for. A guy took my information & talked to someone & came back & told me that no one could help me today & that I would have to come back tomorrow. I explained that when I made my service appointment that I was told I could do this at the same time & that I did not need an appointment, & also explained how far I had to drive to get there. The guy talked to someone & came back again saying that I would be helped, but that I would have to wait 3-4 hours so that end of the year paperwork could be finished first. I waited over 4 hours. At one point, a guy (I didn't get his name), came I told me that I was going to have to wait 45 more minutes (which ended up being over 1 1/2 hours). I asked him if they could make it quicker as I am disabled & in pain with a long drive home. His response to me was that I was asking to cacel something from over 2 years ago & he was running a business & I would just have to wait. The paperwork only took 15 minutes to complete.Desired Settlement: I would like a full refund for the amount that I was charged to clean the screen on the windshield wiper fluid system. I also want the owner to know that this location has a horrible customer service problem. I have emails from Bill Irwin stating that the owner was going to be notified and that I would be contacted within a week, and another stating that I would be contact on 1/18/16, neither of which has happened.

Business

Response:

[redacted] has been responded to. [redacted] has been explained several times that it takes 6-8 weeks to for the refund from the insurance company and cancellation department. It arrives out of Florida. We are working as fast as possible on this matter, [redacted] has told our finance manager she was okay and understood. [redacted] continues to change her position and has not been very cooperative with any of our staff that have been involved with her. We have numerous emails from her. We are doing all we can. Respectfully,Todd N[redacted]General ManagerHorne Hyundai

Consumer

Response:

Mr. N[redacted] is wrong. I have not changed my position. I never once asked for the refund to be expedited. What I have asked for repeatedly is to speak with the owner. I still have not even gotten the owner's name, let alone his contact information. When the finance manager called me and wasted my time and the time of others on something that he told me could not be expedited, he never once acknowledged that it was in response to my complaint. All I have asked for is to talk to the owner, and everyone at Horne Hyundai is making it not happen on their end. I have several e-mails from Mr. [redacted] and some from Mr. N[redacted] asking what can be done to make this right, and every time I have responded to that I want to speak with the owner. Please put me in contact with Robert Horne so that I can explain how this dealership has treated me.Thank you,[redacted]

Business

Response:

Ms. [redacted] refuses to resolve any issues. She has been sending harassing emails to our service manager, she has made false accusations on our facebook page and demands to speak with the owner. Ms [redacted] is not going to speak with the owner, we have returned her funds in a timely manor. Both Hyundai USA and our service manager feel very uncomfortable with the tone of her emails and no longer want to respond to her. I have requested to Ms [redacted] to please work with me and she refuses. We have complied in a professional manor. Ms [redacted] is not going to reach the owner. As the General Manager of Horne Hyundai, all Ms. [redacted]s complaints go through me. I happy to hear and resolve her concerns the best way possible. Respectfully,Todd N[redacted]General ManagerHorne Hyundai480-474-3100

I am happy to report that I had an excellent experience at Horne Hyuandi. I am very pleased with the Sonata I purchased and I will continue to heartily recommend your dealership to any looking to purchase a new vehicle.

Review: I was going to purchase a car. The financing I was quoted was denied. I told them that I would return the car, that I did not want other financing. When I went to return it they stated they found other financing with [redacted].

They knew I didn't want to finance through another co. and proceeded to do it without my permission. Now they say that I have to keep the car because the first paper I signed gave them the right to get other financing. I haven't bought a new car in long time and was not aware or informed of this. When [redacted] called to tell me that the financing wasn't approved I told him I didn't want to proceed. He told me I would have to return the car. I said fine. When I got there [redacted] had gone ahead and got other financing (after I told him I didn't want to) I talked to ( [redacted] the sales manager)and explained it to him he stated he understood and would "get it taken care of for me" I am now told I have to keep the car. I do not want the car. I want to return it and be done with Horne Hyundai.Desired Settlement: I would like to get my deposit refunded, [redacted] paid back and give them the car back.

Business

Response:

I have spoken to Mrs. [redacted] today 11/4/2014 at approx. 2:45 pm. I apologized for any inconvenience and misunderstanding we have had. I extended my professional courtesy as to if she needs anything for her vehicle to contact me in person and I would be happy to assist in any way possible. I asked her if there were any other concerns which needed to be addressed before I responded to the Revdex.com and she assured me there were none. Sincerely, [redacted]

upon entering the dealership with a pre-approved loan from [redacted] on a Sunday, I completed the paperwork and was informed that this was preliminary paperwork and they would confirm my approval and finalize the deal on Monday, I returned the following Wednesday with my spare keys for the car I traded in (and a set of keys that I found in the car) ,to confirm with the sales manager, [redacted], that they had paid off my trade in and completed my deal with [redacted], and was told everything was done, the trade in was paid off and my pre approved interest rate of 2.99 was processed through [redacted].

a few weeks later I received a loan statement from [redacted] with an interest rate of 3.49. I called the finance person, [redacted], at Horne and he said "we don't deal with [redacted]" and the sales person would have told you that. No they did not. I actually was on line in the sales person's, [redacted]'s, office verifying my approval on the [redacted] website prior to signing any sales forms.Never did he or anyone else that I dealt with that day mention they did not deal with [redacted]. A day later I sent him the verification of the interest rate of 2.99 and he said he would forward to Finance. Again, no mention of that they do not deal with [redacted].

I found the omission of important information and blatant lie after the fact to be unacceptable practice for a well known dealership like Horne, for this reason, I would not recommend them.

Review: Dear Sir,

I drove a Hyundai SON A TA in good running condition to Horne Hyundai Dealer on the morning of 6-12-

2015 for factory recalls concerning the Air Bag & Stop Lamp Switch. Around 10:00AM, [redacted] (the Service Adviser) told me that he did a walk around inspection because of the car running roughly and

found that it was in Limp Home Mode and Throttle problems, and it would need further diagnosis. I told

him that my mechanic tuned the car up a couple of months ago and it was running so well that I would have

my mechanic take care of those problems. [redacted] told me that my mechanic might have done something

wrong when he tuned lip the car, and I said, " Well , I don't think so."

On 16-1 7-201 5, [redacted] called me and said that the ear would not start and that they jumped the car

battery and found that the battery cell was dead(which was probably a misdiagnosis).

On the early morning of 6-18-20 15, I called [redacted] and ordered a new battery .He charged $139.50.

My wife and I went the Dealer to pick up the car expecting car running. [redacted] told me that vehicle would

crank, would not start. And he advised further diagnosis for the car again . I refused his advice. I tried to

drive the car several times, but engine was cranking but not starting. All of a sudden, I felt something had

been going on in the car. I was so mad and unhappy that, after I called my mechanic and discussed about

the situation, we decided to tow the car from the Dealer to our house. At that time [redacted] never

disclosed anything about multi-point inspection, which I did not give him authorization. Also, during the

diagnosis, the car lost communication with the ECM. The reason the car would not start was not because of

the battery, but because the Dealer somehow fried the ECM while the car was in the Dealer's

possession(which is why the Dealer lost communication with the ECM during the diagnosis), so we had to

have the car towed back from the dealer to our house. I noticed the above facts as shown in attached page

113 after my car was towed out by AAA from the dealer.

On 6-20-20 15, I told my mechanic to diagnose the car, but he refused after he saw the car lost

communication with ECM in attached page #3. The reason was he did not want to get involved in possible

disputes with the dealer. Also he mentioned that the dealer had done something wrong in a way.

On 6-23 -2015, I stopped by the dealer and I complained: "When I looked at attached page # 3, I

questioned why the car lost communication with the ECM during the diagnosis. I drove my car here, but

after you (the dealer) took possess ion of the car, it was not running any more and I had to tow it to my

house. This is not fair at all, because the car had been in your (the dealer's) possession. All I want is that my

car is running like when I drove it here to the dealership." The assistant manager, [redacted], told me that he

had to diagnose the car to find out the problems. He proposed to split the diagnosis fees 50/50. I said,

"NO,YOU JUST FIX IT." Also he said . " I will report to my manager, I will have him call you

around 9:00 AM tomorrow morning." The next day the Service Manager, [redacted], had not called me, so I

called him around 2:30 PM and asked to fix my car. He firmly said NO.

On 6-25-2015, I called [redacted]. and he came to my house and diagnosed:

"COMPUTER FAILURE, NO RECIEIVING SIGNAL FROM ECU." And I paid $ 127.50.

On 7-2-2015, I showed the dealer's copy of the attached page #3 to different auto service places and asked

why the car lost communication with ECM during diagnosis and their answers were as follows:

[redacted] - [redacted] "Dealer made an electric short and fried the ECM."

[redacted] - [redacted] "It does not make sense." Estimated $1,200.00

[redacted] - [redacted] .. [redacted] "This would not happen in a normal test/diagnosis."

On 7-9-2015 Around 10:30 AM, In order for my car to be fixed, I called Service Manager, [redacted], but the

front desk clerk answered that he was in the meeting that would be finished soon. I left a message to her

that it would be very important for him to call me ASAP." NO RETURN CALL FROM HIM."

In the afternoon, I went to Advanced Auto Service at [redacted]. Store Senior Mechanic,

[redacted], told me that the Dealer was responsible for causing the fried ECM. Store manager estimated from

$1,186.00 + tax to $1,600:00 to fix the car.

This car was my daughter's car who passed away this past January. It means so much to us, so my wife and

I decided to keep it and drive it just as she would, to make it fee] like she is with us.

Please help us get this car fixed, this car holds a lot of sentimental value and would mean so much to us.

If you have any questions, Please call me. ###-###-#### any time.

Thank you very much.Desired Settlement: Please help us get this car fixed, this car holds a lot of sentimental value and would mean so much to us.

Business

Response:

We have received the complaint and have had numerous contacts with this customer. My service manager, Bill Irwin, has had contact by phone and email. Both Horne Hyundai and this customer are working together to find a resolution. With your permission we will report every progress made.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,