Hosiery and More

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedHosiery & More sent return postage and issued a full refundThanks for your help Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As I have stated, I am out of town until March **, and will not be home to exchange the items or sign for the itemsPlease delay the shipping until after March ***Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please note that on March **, [redacted] placed an order on our website for Jockey items which was shipped on April **, Jockey items takes 10-days to ship as noted on our site.On June **, we received the first request for a Return Authorization to which we immediately responded with an added note that we would make an exception and accept to return the items, however a 25% restocking fee would be deducted since it was past the day return time limit.On June **, we again emailed the above referenced Return Authorization.On July [redacted] we again received a contact from the customer complaining that she has yet to receive any correspondence from us and after much investigation we did notice that her emails were returned as undelivereable we advised her to return the items to receive a full credit.As of July **, we have not received any return package nor email from the customer other than the Revdex.com Complaint.Hosiery and More

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I received a package from you yesterday, which feels more like the remainder of my order, not replacement of the incorrect itemsI have not opened it, as I do not care to do business with your companyI FINALLY received the prepaid shipment label today and am returning both the incorrect items and the items (unopened) I received yesterdayMy order with you came to a total of $132.33, an I expect a FULL refundNothing has been taken out of it's original packaging, which also means nothing has been tried onAfter multiple attempts to contact you, and multiple promises that I would receive a response...I didn't receive any response until I filed a complaintI do not want to support a business that conducts itself in such a mannerI'm returning ALL of the unopened merchandise and want a FULL refund of $132.33, and don NOT charge me a 20% restocking fee! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear [redacted] , Please note that we are not aware of a Grey & Green combination in the Hanes # [redacted] bra Please confirm the style number that was shipped so we can confirm that your were sent the correct style only color combination was not as ordered Or perhaps the manufacturer may have revised the color combinations and we were not yet informed to update our siteHosiery and More

We deeply regret for the mixup that occurred with [redacted] , however our records did show that the $charge was declined as you can see in the attachment belowAfter more intensive searching we did find that the charge did actually go through at later timeWe have mailed a check to [redacted] for $and apologize for the inconvenience this may have caused her We would like to wish her our best wishes and a speedy recovery Sincerely, Hosiery and More

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They sent me a email on May 2 stating that they were sending my bras which never came. I thought you were getting the same emails. They send another email on May * which they stated they were sending my bras with a tracking number of [redacted] which I assumed you were getting the same emails. The bras still have not arrived. Please do not close this case. I am still waiting for these bras. Please do not close Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Customer Service,Please note that we received an email inquiry requesting a Prepaid return label and on 03/**/we advised the customer that we do not provide any return labelsReturn shipping is the customer's responsibilityOn 04/**/we responded to another email inquiring on the
return/exchange and we informed the customer via email that our office is closed for the Holidays and will reopen on 04/**/We would update the customer at that time. On 04/**/we informed the customer that a replacement would be processedOn 05/**/we advised her when it is expected to ship.We made every attempt to answer all correspondence the customer.Best Regards,Hosiery and More

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
the company that has treated me like garbage has not contacted me personally in weeksIn fact, out of the dozens of emails I have sent them, they never called or emailed me back oncethe only time I ever talked to anyone there is when I called their customer service numbernobody there has ever contacted methe reason I was never able to return my items on time to them is because the company made me jump thru hoops to obtain this special “return authorization number” beforehandthe problem is, I tried for weeks and weeks to obtain this mythical “return authorization number” and the company never replied to any of my emails and then once I figured out what their cs phone number is (which they don't make easy to find on the website), the company lied to my face and said they had sent me several emailswell, that is indeed a mystery because despite emailing them multiple times and them having my accurate email address, I never received a single email from themthis company liesthey are not an honest business and they liethey are lying to uI don't know what lies they told u but I sent them dozens of emails for weeks trying to obtain this stupid return authorization number which by the way, the vast majority of online businesses don't require before processing a returnthe only other company whoever required this extra step for a return before was a shady company that sold its cosmetics thru reps that came to ur doorthere is no need for this stupid return authorization number requirement and its simply in place to frustrate folks and make it nearly impossible for them to complete returns in a timely manneralso, u never called mephone is better way to communicate with mesimply want the company to do the right thing and process my return which they refuse to dothey know the ball is in their court bc unless I send in my return with a return authorication code, they will not process my return and for the entire summer they have refused to provide me with a RA codethey are doing this on purpose and it is wrong and immoral!!!
Sincerely,
*** ***

Dear ***,Please note that we are not aware of a Grey & Green combination in the Hanes # *** bra Please confirm the style number that was shipped so we can confirm that your were sent the correct style only color combination was not as ordered. Or perhaps the manufacturer may have revised the color combinations and we were not yet informed to update our site.Hosiery and More

Tell us why here...Dear ***,A credit of $has been issued to your credit cardAfter reviewing this situation and realizing that you returned the items not in a sell able condition we have decided that you would be taking too much of our time and we would take the full loss of your
return on our selvesWe hope you enjoy the refund.Hosiery and More

Please note that *** has confirmed that the package was delivered, We will wait to send the *** call tag once the customer returns homeHosiery and More

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI need ups to pick the items up over the weekend as I am not available during the weekdayIf they can come this weekend I would appreciate itIs their any type of label you will send? Do I need to pack the items? Please let me knowThanks
Sincerely,
*** ***

The customer complained on April **, that they received the incorrect color a replacement was requested from our shipping department but since we closed for a day Holiday a replacement was shipped on May * following is the replacement tracking number :
href="http://trkcnfrm1.smi.usps.com/PTSInternetWeb/InterLabelInquiry.do?origTrac...⇄ target="_blank" " margin: 0px; padding: 0px border: 0px; background-">***
En Route
Processed
Wed, May *, at 9:AM ET *** *** **
Estimated Delivery
May *, From:
*** *** ** ***
*** ***
To:
*** *** ** ***
*** ***

Customer *** placed an order for Berkshire pantyhose on Thursday, March **, which was processed on Friday, Marc **, 2015.This order was prepared for shipment on Monday, March **, and is in shipping for today Tuesday, March **, 2015.Processing and shipping were both on time which
can take ant where between 2-daysCustomer confirmed to ship the package out today.Hosiery and More

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I have received the check for the amount in question. Thanks very much for your help!
Sincerely,
[redacted]

The customer purchased 2 items, 1 was a Berkshire hose witch generally ships within2 to 3 days. The Customer states that purchase date was 2/**/2015, he iscorrect that it was 2/**/2015, but he didn’t state the time he made thispurchase as you could see from the [redacted] transaction...

that this order wasplaced Friday evening at 9:34PM, EST. [redacted]status: Completed @ 18:34:24 Feb **, 2015 PSTParentTrans ID:[redacted]TransID:[redacted]Amount:66.93 USD Whichmeans in reality this order was processed on 3/*/2015, the Berkshire hose waspacked to be picked up and ship partially with [redacted] on 3/*/2015, and wasupdated as shipped the [redacted] thinking that [redacted] will pick it up, Copyof update email;From:Hosiery And More <[redacted]>To:[redacted] <[redacted]> Sent:Friday, March *, 2015 11:26 AMSubject:Order Update #[redacted] Dear[redacted],HosieryAnd MoreOrderNumber: [redacted]DetailedInvoiceDateOrdered: Friday ** February, 2015Yourorder has been shipped on 03/**/2015 via [redacted] First-Class, Package. Your ordertracking number is: [redacted] Yourcurrent order status is: Partial Shipment Sinceit was a religious holiday as you could see with the following link 
[redacted]did not come around to pick up the shipments, claiming that they thought we areclosed as most other businesses in our area were. Friday we have a short day, andthey again didn’t arrive in time to pick it up, they only picked it up Monday the [redacted],  The2nd item was a Vanity Fair item, which we clearly state on our site that ittakes 7 to 10 business days to ship, following is a link: 
[redacted]
Itstates in red under product note "Please allow 7 to 10 Days to Ship ThisVanity Fair Product." Wedid get a voice message and was answered via email Monday the [redacted], following is acopy From:Hosiery And More <[redacted]>To:[redacted] <[redacted]> Sent:Monday, March ** 2015 9:58 AMSubject:Order Update #[redacted] Dear[redacted],HosieryAnd MoreOrderNumber: [redacted]DetailedInvoiceDateOrdered: Friday ** February, 2015 Dear[redacted],Inreference to your voice message, a partial order was shipped on 03/**/2015 andis en route to you.Theremainder is expected to ship by mid week and tracking information will beupdated at that time.Hosieryand More Yourcurrent order status is: Partial Shipment Thefirst email we got from the customer was 3/*/15 which was Saturday and Followingis a copy From:"[redacted]" <[redacted]>[redacted] 
 
*
[redacted]
 
**
[redacted]
**
[redacted]
**
[redacted]
 
*
[redacted] 
 
*
[redacted]
 
**
[redacted]
 
[redacted] 
 
[redacted] From:"[redacted]" <[redacted]>Date:[redacted]Subject:Re: Order Update #[redacted]To:"Hosiery And More" <[redacted]>Cc:  *
[redacted]
*
[redacted]
 
[redacted]
 
*
[redacted] 
 
*
[redacted]
 
[redacted]
 
*
[redacted]
 
**
[redacted]
 
*
[redacted] 
 
[redacted]

On 4/**/14 [redacted] placed an order for a total amount of $132.33. On 5/*/14 we shipped the customer a partial order and as explained to you and the customer earlier we have to items with the same style number and the incorrect item was shipped. Upon receiving notice from the customer we immediately emailed a prepaid shipping label for the customer to return the 4 pieces which weighed no more than 4 ounces. On 5/*/14 we shipped the remainder of the items to the customer with Priority Mail to expedite transit time and [redacted] chose to return all the items shipped to her with the prepaid return label which we issued to her for the items shipped incorrectly. Upon taking the package to the post office she was informed that the label was only for 4 ounces and the package weighed 4 lbs, however the label was issued to only return the 4 items shipped incorrectly. We also advised the customer that a replacement is ready to be shipped out for the items shipped incorrectly, however she chose to file a chargeback. At this time we received her package back and will advise Pay Pal that a credit is to be issued to the customer.
Hosiery and More