Hosiery and More

We deeply regret for the mixup that occurred with [redacted], however our records did show that the $50.00 charge was declined as you can see in the attachment below. After more intensive searching we did find that the charge did actually go through at later...

time. We have mailed a check to [redacted] for $50.00 and apologize for the inconvenience this may have caused her.  We would like to wish her our best wishes and a speedy recovery . Sincerely,   Hosiery and More

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They sent me a email on May 2 stating that they were sending my bras which never came.  I thought you were getting the same emails.  They send another email on May * which they stated they were sending my bras with a tracking number of [redacted] which I assumed you were getting the same emails.  The bras still have not arrived.  Please do not close this case.  I am still waiting for these bras.  Please do not close
Sincerely,
[redacted]

The customer complained on April **, 2016 that they received the incorrect color a replacement was requested from our shipping department but since we closed for  a 10 day Holiday a replacement was shipped on May *  following is the replacement tracking number :[redacted]En...

RouteProcessedWed, May *, 2016 at 9:37 AM ET [redacted]Estimated Delivery May *, 2016From:[redacted]
[redacted]To:
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 

[I will respond as resolved when 1. I have received merchandise as ordered and 2. Return postage label - Thank you :)]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: On 11-11-13 I placed an order with [redacted] and More. After waiting approximately 1 month and still not receiving the product (although they did charge my credit card) I called to ask when the product would arrive. I was told that it was sitting in shipping and that it would probably leave within the next week or so. I informed them that this was unacceptable and that I either wanted the merchandise by the following Monday or they could/should cancel my order and credit my account. I was told by them that I would have my order (15 items-2 were on B.O.)on Saturday or Sunday (we get no deliveries where I live on Sunday). On Tuesday 13 items arrived with a note that 2 were would be shipped separately and 2 had been canceled and refunded. Today, 12-*-13 when I called back I was told that 15 items were shipped. I said "No" and told them what their packing slip had said and I agreed with. I was then told that they didn't know when they would ship. There was no manager or anyone else that I could speak to. I said that was unacceptable.Desired Settlement: The only thing that would now be acceptable is a refund of the two items. I no longer wish to deal with this company or their lies. I have been told that I will receive a refund, however they have repeatedly told me what I want to hear and have repeatedly failed to do what they say.

Business

Response:

Regular correspondence has been emailed to the customer re notifying her that some items were shipped some were being canceled and a refund was issued 2 more pairs have been on back order which the customer requested to cancel and additional credit was issued. The customer confirmed that this matter is resolved

[redacted] and More

Review: Made purchase off website which said products was available and in stock, they were not. Ordered on Feb **, waited 4 working days to ship partial. I paid for first class shipping. Took them 4 days to do anything, pick "partial" order, respond to email, respond to phone. on March [redacted] they sent email stating partial ordered shipped. Considering I am less than 100 miles away I still havent received order.Desired Settlement: Inform potential customers that it takes you 4 working days to do anything. Correct online stock to reflect when you do not have on hand. Correct shipping charges to reflect actual cost and time.

Business

Response:

The customer purchased 2 items, 1 was a Berkshire hose witch generally ships within2 to 3 days. The Customer states that purchase date was 2/**/2015, he iscorrect that it was 2/**/2015, but he didn’t state the time he made thispurchase as you could see from the [redacted] transaction that this order wasplaced Friday evening at 9:34PM, EST. [redacted]status: Completed @ 18:34:24 Feb **, 2015 PSTParentTrans ID:[redacted]TransID:[redacted]Amount:66.93 USD Whichmeans in reality this order was processed on 3/*/2015, the Berkshire hose waspacked to be picked up and ship partially with [redacted] on 3/*/2015, and wasupdated as shipped the [redacted] thinking that [redacted] will pick it up, Copyof update email;From:Hosiery And More <[redacted]>To:[redacted] <[redacted]> Sent:Friday, March *, 2015 11:26 AMSubject:Order Update #[redacted] Dear[redacted],HosieryAnd MoreOrderNumber: [redacted]DetailedInvoiceDateOrdered: Friday ** February, 2015Yourorder has been shipped on 03/**/2015 via [redacted] First-Class, Package. Your ordertracking number is: [redacted] Yourcurrent order status is: Partial Shipment Sinceit was a religious holiday as you could see with the following link

[redacted]did not come around to pick up the shipments, claiming that they thought we areclosed as most other businesses in our area were. Friday we have a short day, andthey again didn’t arrive in time to pick it up, they only picked it up Monday the [redacted], The2nd item was a Vanity Fair item, which we clearly state on our site that ittakes 7 to 10 business days to ship, following is a link:

Itstates in red under product note "Please allow 7 to 10 Days to Ship ThisVanity Fair Product." Wedid get a voice message and was answered via email Monday the [redacted], following is acopy From:Hosiery And More <[redacted]>To:[redacted] <[redacted]> Sent:Monday, March ** 2015 9:58 AMSubject:Order Update #[redacted] Dear[redacted],HosieryAnd MoreOrderNumber: [redacted]DetailedInvoiceDateOrdered: Friday ** February, 2015 Dear[redacted],Inreference to your voice message, a partial order was shipped on 03/**/2015 andis en route to you.Theremainder is expected to ship by mid week and tracking information will beupdated at that time.Hosieryand More Yourcurrent order status is: Partial Shipment Thefirst email we got from the customer was 3/*/15 which was Saturday and Followingis a copy From:"[redacted]" <[redacted]>[redacted] From:"[redacted]" <[redacted]>Date:[redacted]Subject:Re: Order Update #[redacted]To:"Hosiery And More" <[redacted]>Cc: *

Review: I On 02/**/2016 I placed an order with Hosiery and More for 2 ea. Hanes Classics Mens TAGLESS No Ride Up Briefs with Comfort Flex and 2 ea. Hanes Classic Mens White Crew Neck T-Shirt 6-Pk 7870W6. I recieved the undershirts in the right size, however the briefs were sent to me in the wrong size (medium instead of large). I sent an e-mail on 02/**/2016 asking the company what they would do to resolve this issue. I have not heard back from them. I would like to return the items for a full refund or exchange the items for the correct size. I will be out of town till 03/**/2015, but would like to have a solution to this problem when I return home.Desired Settlement: I would like to exchange the incorrect size briefs they sent me for the correct size briefs.

Business

Response:

We received an email on 3/*/16 from the customer [redacted] indicating that he received an incorrect size in the order we immediately responded that a replacement will be shipped out and [redacted] will be coming out to pick up the incorrect item shipped to him with a prepaid return label.We regret any inconvenience this may have caused him.Hosiery and More

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I have stated, I am out of town until March **, and will not be home to exchange the items or sign for the items. Please delay the shipping until after March [redacted]. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please note that [redacted] has confirmed that the package was delivered, We will wait to send the [redacted] call tag once the customer returns home.Hosiery and More

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I need ups to pick the items up over the weekend as I am not available during the weekday. If they can come this weekend I would appreciate it. Is their any type of label you will send? Do I need to pack the items? Please let me know. Thanks

Sincerely,

Review: I ordered some lingerie from Hosiery & More in April 2015. It took over 2 weeks to get the item. Within the required time frame, I emailed the company repeatedly requesting a Return Authorization # (required by company in order to process returns.). I emailed them at least a half dozen times over a several week period but was never contacted back. The website made it clear that the only way to obtain an RA was by email or thru their online form. Eventually I called the company and got ahold of a person there. I was promised I would be called back after my case was investigated (as they stated it was now past their return window. But I was only past their return window at that point because they stalled for weeks with providing me with an RA which is required for all returns.) Eventually a few days later I got a voicemail stating that my return would be approved however I was never given anything in writing regarding a RA# which is absolutely required by them in order to process return. they state on their site that without an RA one can expect a major reduction in refund amount. the last contact with the company was several weeks ago. the person who called me and left a voice message did not provide the RA or her last name or any relevant info that I needed other than to simply state they would allow me to return the products.Desired Settlement: I simply want them to call or email me with a RA number and let me return these unused items for a full refund. I want no more stalling and being given the runaround which they have been doing to me for weeks now.

Business

Response:

Please note that on March **, 2015 [redacted] placed an order on our website for Jockey items which was shipped on April **, 2015. Jockey items takes 10-14 days to ship as noted on our site.On June **, 2015 we received the first request for a Return Authorization to which we immediately responded with an added note that we would make an exception and accept to return the items, however a 25% restocking fee would be deducted since it was past the 60 day return time limit.On June **, 2015 we again emailed the above referenced Return Authorization.On July ** 2015 we again received a contact from the customer complaining that she has yet to receive any correspondence from us and after much investigation we did notice that her emails were returned as undelivereable we advised her to return the items to receive a full credit.As of July **, 2015 we have not received any return package nor email from the customer other than the Revdex.com Complaint.Hosiery and More

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the company that has treated me like garbage has not contacted me personally in weeks. In fact, out of the dozens of emails I have sent them, they never called or emailed me back once. the only time I ever talked to anyone there is when I called their customer service number. nobody there has ever contacted me. the reason I was never able to return my items on time to them is because the company made me jump thru hoops to obtain this special “return authorization number” beforehand. the problem is, I tried for weeks and weeks to obtain this mythical “return authorization number” and the company never replied to any of my emails and then once I figured out what their cs phone number is (which they don't make easy to find on the website), the company lied to my face and said they had sent me several emails. well, that is indeed a mystery because despite emailing them multiple times and them having my accurate email address, I never received a single email from them. this company lies. they are not an honest business and they lie. they are lying to u. I don't know what lies they told u but I sent them dozens of emails for weeks trying to obtain this stupid return authorization number which by the way, the vast majority of online businesses don't require before processing a return. the only other company whoever required this extra step for a return before was a shady company that sold its cosmetics thru reps that came to ur door. there is no need for this stupid return authorization number requirement and its simply in place to frustrate folks and make it nearly impossible for them to complete returns in a timely manner. also, u never called me. phone is better way to communicate with me. simply want the company to do the right thing and process my return which they refuse to do. they know the ball is in their court bc unless I send in my return with a return authorication code, they will not process my return and for the entire summer they have refused to provide me with a RA code. they are doing this on purpose and it is wrong and immoral!!!

Sincerely,

Business

Response:

As previously responded on July **, 2014 through Revdex.com and an email sent separately to the customer we agreed to accept the items back and once we received it back we will issue a full credit. The following email was sent to the customer several timesDear Customer,Your RA# [redacted]Kindly place a copy of your invoice with the return authorization in the package and send it back at your expense to the following address.[redacted]Upon receipt of the package, We will credit your account. Please allow 14-24 days before your credit will show in your account.Important Notes About Returning Or Exchanging UndergarmentsPlease make sure all tags and packaging are intact, and that items are packaged to protect their shapeWe're sure you expect the panties you buy from [redacted] to be in brand-new pristine condition. That's why we request that, if you're unsure about your purchase, you try your new panties on only over your own clean underwear. All returned panties and other items with a crotch are closely examined and tested: we never put previously worn underwear back into our inventory if we believe an item has been tried on or worn, we cannot accept a return.We suggest you do not wear perfume or deodorant when trying on your purchase. these can leave marks or scents, which may make the item non-returnable.We are committed to selling only brand-new, pristine items. So, for the peace of mind and health of all our customers, we reserve the right to refuse returns on items that may not meet hygiene and health regulations.EXCHANGESPlace a new order for your desired items so your order could be processed immediately. Follow the returns instructions for the items you want to send back.Hosiery And More is not responsible for lost returns.We strongly suggest you insure any returns, for your protection.Items that are sold only in quantities of 3 or 6 can only by returned in the same quantities.Items returned without a return authorization will be subject to a 35% restocking fee.All return authorizations expire after 10 days.Hosiery and More

Review: Ordered pantyhose on 10/**/13 and paid immediately through [redacted]. Website states that order would be sent via USPS and would take up to 8 days in transit time so that items should have been received by Monday, 11/*/13. Since I had not received the ordered items, nor had I received an email giving shipping info, I contacted Hosiery and More on Tuesday, 11/*/13 to find out what was happening. In a responding email to me, Hosiery and More stated that the order had still not been shipped. I then emailed them stating that I wanted the order cancelled and my money refunded. Today, not having heard back from them regarding my request, I contacted them again and was told that it would take 7 to 14 business days before a refund would appear in my account. I told their representative that this was unacceptable since they were already holding my money for 11 days. I was then told that my money would appear in my account in 2 to 3 business days which is better, but still not acceptable. My payment to them was immediate and I want the refund just as quickly. It should be noted that if I had not contacted Hosiery and More to inquire about my order, and also because as of this writing they still have not shipped the items, I wonder just when I would have received them.Desired Settlement: Refund by Friday, 11/*/13, at the latest.

Business

Response:

As per the customer's request we canceled the order and issued a full credit:

[redacted] status: Refunded @ 11:16:19 Nov **, 2013 PST

Review: I purchased, on line, 2 bras. They were sent to me and when I looked at them, I knew immediately that they

were not right for me. I sent them back (I have the receipt from the post office) and waited for my credit on

my bank statement. When I didn't get it, I called and a customer service person (who does not follow through

with anything) finally found the receipt that it was returned. However, she told me that the bras were 'USED

AND DIRTY". I told her that all I did was take them out of the envelope, looked at them and put them back.

Did she think I washed the floor with them? This is their way of not giving me my credit back to my debit card.

The woman was suppose to call me back today, and of course she did not. When I called, their answering

machine picked up. I left 3 more messages with no return call. These people are just plain thieves. They must

have a warehouse in the back of their store and just want to keep your money. They should be stopped from doing

business.Desired Settlement: I want my money back. I was told by my bank that if I don't have the credit by next week, they will open

a case file against them.

Business

Response:

Tell us why here...Dear [redacted],A credit of $43.72 has been issued to your credit card. After reviewing this situation and realizing that you returned the items not in a sell able condition we have decided that you would be taking too much of our time and we would take the full loss of your return on our selves. We hope you enjoy the refund.Hosiery and More

Review: I ordered a 2-pack of baby-sized bodysuits. What I received was 1) just one bodysuit, instead of the two that were advertised to be in the package, and 2) the item was mis-sized. The website had indicated that the bodysuit "ran big," so I should order a size down. My toddler is 27 months, so I did in fact order a size down as instructed...I ordered size 18-24 months, a baby size. But instead the item I got was so enormously huge, it would only have fit a 6-7 year old child. I would have had to order four or five sizes down for the website to be accurate...and mis-sizing your product that egregiously in the first place is ridiculous. I called the company to inquire about a return. Over the course of an excruciating 25-minute phone call with someone who spoke [redacted] I was told that I could get a refund...but only if I paid shipping myself to return the item. So basically they took my money, delivered only half of the product they promised, sent me something that was a totally different size than would be appropriate for the age they had it marked...and then wanted me to pay more to fix their error. Plus, they wasted an enormous amount of my time. I asked to speak to a manager - she told me there was no manager. When I insisted, she put me on hold for ANOTHER 10 minutes - so now we're at 35 minutes - and it became clear to me she was just waiting for me to hang up and was never going to take me off hold. This is a terrible business.Desired Settlement: I would like a refund for the $20.49 this company charged me. I am happy to return the single bodysuit if the company pays for shipping. Otherwise I just want a refund and to be done with them for good.

Business

Response:

Please note that the item our customer [redacted] purchased does come big therefore we suggest the customers to purchase a smaller size. [redacted] called our office today and advised us that she ordered a 2 pair package of bodysuits and there was only 1 pair in the package. We explained that this must be a packing error by the manufacturer and we would replace the missing item to her. At that time she advised us that it is the incorrect size. We would like to suggest our customer that perhaps we will replace the bodysuits with a smaller size, once she receives the package of 2 pairs size 12-18 months she should return the previously shipped package to us. Otherwise when she returns the size 18-24 we will issue her a credit.

Hosiery and More

Review: On 2/**/2015, I ordered $52.22 of products from this company. The email after ordering gave me an order number that is not traceable. When I pull up my account I see that my order is in processing and my bank account has already been debited. I waited 5 days before I tried to contact the company through their website and phone after watching my order always saying it is in processing. The order page says 2 to 3 days transit time with flat rate shipping.Desired Settlement: The delivery of my order or my money returned to my bank.

Business

Response:

Dear Customer,Please note that Vanity Fair items take upto 10 business days to ship as noted on our site, an order is being prepared to ship out tomorrow and tracking information will be updated at that time.Hosiery and More

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased item number 18457- size 6 -6 pack of white, beige and black for $59.40 on May **, 2014 and was charged for item on May **,2014. I have not received a confirmation of order and I have not received the item through the mail. I have tried contacting this company 5 times through email and telephone. No one has contacted me. I have left messages and have not received any type of reply for my problem.Desired Settlement: Money refunded

Business

Response:

Dear Customer Service,

Please note that [redacted] purchased 6 Vanity Fair Hipsters on 5/**/14 and are expected to ship with in the next 1-2 days. We do have a shipping of 10-14 days on Vanity Fair items as noted on our site.

Hosiery and More

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

[Your Answer Here]

I hadn't heard anything from the company until today when I called them, left a message and they called back. She did say they sent my order and that I should it receive it this week. Therefore, I don't know how to answer this email. If I do, in fact, receive my order then, of course, I will be satisfied. But, until I have the order in .my hands, I cannot say this matter has been satisfied

In order for the Revdex.com to appropriately prbocess your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered & have waited over 2 months for the correction of the order for my mom . I have called the co. numerous times and they refuse to help or assist with the order

The supervisor "accidentally" hung up on me while he was going to contact the shipping dept. & has told me the prices on the site were wrong...even though I CALLED to confirm the price before ordering.

ORDERED:

Order Date: Wednesday ** June, 2013

Order Information - Order #[redacted]

Qty. Products Total

2 ea. Vanity Fair Perfectly Yours Ravissant Tailored Brief 15712

Size - 6

Color - Fawn MULTI Pack

$11.90

$11.90Sub-Total:

$0.00 Free Shipping (USPS Parcel Post: (Estimated Transit Time Is Up To 8 Days)):

$5.00 Fee For Orders Under $20.00:

$16.90

The multi pack was supposed to be THREE pair. They only sent one pack of 3. AFter over a month of waiting for the 3 pair that were not sent,

Hosiery & More sent out ONE pair of SIZE 5 instead of the MULTI -PACK of THREE PAIR IN SIZE 6....

I spoke to [redacted] , who made the excuse that the web site was having issues...not only with order but the advertised prices, even though I CALLED and verified the prices before ordering

I have also left numerous "call back" messages in their mailbox , none which have been returned. & Left messages on your facebook page with no response.

Your company has terrible customer service.

Please refund my money.Desired Settlement: Refund my money, I do NOT wish to do biz with this company any longer or WAIT for them to take action when it takes a month for them to do anything, then it is incorrect.

Business

Response:

Please note that we made every effort to explain to the customer that he did not purchase a 3 pair package of briefs and in fact this item is being sold as a single pair for $5.95. At this time we suggested the customer return the item in the original package and we will issue a full credit.

Sincerely Yours,

Review: I ordered $132 worth of lingerie. I received a few items, which were no even on my order. $100+ worth of items still not received. Called the merchant, spoke with [redacted], on 05/** and made them aware of the incorrect items received. Promised an email confirming our call and a prepaid shipping label by the end of day. To date (05/**), I still received nothing. Called again and spoke with [redacted], again requesting a prepaid shipping label, cancellation of my entire order and a full refund. She said she would request again.Desired Settlement: I want a prepaid shipping label, and the 20% restocking fee waived, for returning the incorrect items. I also want my order cancelled and a credit issued back to my Paypal account.

Business

Response:

Dear Customer,

Upon recieving notice that a partial order was shipped incorrectly a replacement was shipped to you.

Hosiery and more.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I received a package from you yesterday, which feels more like the remainder of my order, not replacement of the incorrect items. I have not opened it, as I do not care to do business with your company. I FINALLY received the prepaid shipment label today and am returning both the incorrect items and the items (unopened) I received yesterday. My order with you came to a total of $132.33, an I expect a FULL refund. Nothing has been taken out of it's original packaging, which also means nothing has been tried on. After multiple attempts to contact you, and multiple promises that I would receive a response...I didn't receive any response until I filed a complaint. I do not want to support a business that conducts itself in such a manner. I'm returning ALL of the unopened merchandise and want a FULL refund of $132.33, and don NOT charge me a 20% restocking fee!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

On 4/**/14 [redacted] placed an order for a total amount of $132.33. On 5/*/14 we shipped the customer a partial order and as explained to you and the customer earlier we have to items with the same style number and the incorrect item was shipped. Upon receiving notice from the customer we immediately emailed a prepaid shipping label for the customer to return the 4 pieces which weighed no more than 4 ounces. On 5/*/14 we shipped the remainder of the items to the customer with Priority Mail to expedite transit time and [redacted] chose to return all the items shipped to her with the prepaid return label which we issued to her for the items shipped incorrectly. Upon taking the package to the post office she was informed that the label was only for 4 ounces and the package weighed 4 lbs, however the label was issued to only return the 4 items shipped incorrectly. We also advised the customer that a replacement is ready to be shipped out for the items shipped incorrectly, however she chose to file a chargeback. At this time we received her package back and will advise Pay Pal that a credit is to be issued to the customer.

Hosiery and More

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On Sept. * my order for five items was confirmed with the notice of an estimated shipping time of up to eight days. Two of these items were for my daughter who was leaving in 19 days to spend eight months abroad. After waiting 14 days, I began to attempt to contact the company to check on the order. I tried repeatedly to reach them by phone. Each time I called I waited on hold for approximately 15 minutes and was then referred to a recording. I also tried to reach them via email.

When the order still had not arrived the day before my daughter's departure for Europe, we headed to the store to purchase her items locally. Then, after she left, the order finally arrived - 20 days after the confirmed order. Because we no longer needed the items we ordered for her, I requested a return authorization number. I was given that and told that shipping charges would be deducted from my credit. Free shipping was included with the order.

I do not feel I should have to reimburse Hosier and More for shipping when it was their shipping error. In researching the whole transaction, I found the the order was not even shipped for an entire week after they confirmed the order. The items did indeed arrive in exactly eight days after they got around to shipping them.

I responded to their notification of the shipping charges I would incur if I returned the items with my statement that I didn't feel as though I should have to pay for their shipping negligence. I was told that is the policy and heard no more when I again asked the shipping charges be waived.

I will never purchase from this company again and would recommend others steer clear of them as well. They have very poor business practices.Desired Settlement: I would like them to receive my two return items and NOT charge me the additional shipping charges. I understand that I will have to pay for the shipping to return them, but it would be really nice if they footed that bill as well.

Business

Response:

Hi, please note that we shipped the order within a timely manner, however if the customer choosed to return the items for whatever reason they are entitled to do so. When a customer chooses Free Shipping his order is shipped with Parcel Post which normally can take anywhere from 3-8 days which is when it was delivered to the customer on 9/**/13.

On 10/*/13 the customer requested to have the items returned and a return authorization was issued to the customer via email. Return Authorizations do expire after 14 days as noted on our site.

Review: On January [redacted] I called the company to place an order for 2 pair of Hue brand leggings for a package price of $61.60. I was going to pay with 2 methods, a $50 gift card and $11.60 on my debit card. The phone agent could't figure out how to process the order with two payment methods and needed time to "figure out how to do that" and call me back the next day. She did indeed process my payments the next day, taking the full balance on my $50 Christmas gift card and the $11.60 from my checking account with my debit card, and told me my order would ship in about 10 days.

On January [redacted], when my order still hadn't arrived after 20 days I called the company to find out where it was and was told that the product I ordered was no longer available and the order was never processed. I asked for my money back; I asked if it would be possible to just puttee full amount into my bank account since they had that information. They couldn't figure out how to do that and would call me back.

On January [redacted] I called the company again to ask for my money back and was put off again. They couldn't figure out how to put the full amount back onto a single account and would have to call me back the next day.

On February [redacted] I called to ask for my money back and to ask why it still hadn't been processed and why I hadn't been called as promised. I was put off again and told I would be called back the next day.

On February [redacted] I called to ask for my money back and to ask why it still hadn't been processed and why I hadn't been called as promised. I was put off again and told I would be called back the next day.

On February [redacted] I called to ask for my money back and to ask why it still hadn't been processed and why I hadn't been called as promised. I was put off again and told I would be called back the next day.

On February [redacted] I called several times to ask for my money back and to ask why it still hadn't been processed and why I hadn't been called as promised. I was put on hold for 21 minutes and then disconnected, called again and placed on hold for 15 minutes and disconnected. My third call was responded to, I was put on hold for another 15 minutes and then disconnected. This time the agent did call me back and told me that they would refund the $11.60 that they took from my checking account on January [redacted], but could not find the $50 that they took from my gift card, they claimed that it has been an "incomplete transaction". However, I registered the gift card when I received it and when I go online to review the transactions on the gift card the only transaction is a Completed transaction to Hosiery and More in the amount of $50 on January *, 2015.

I can provide screen shots of the gift card site showing the registration and the completed transaction and the gift card number, if necessary for resolution.Desired Settlement: I want this company to refund all of the money they took from me for an order they were not able to fulfill due to no longer having the product available in stock.

During this time I have been recovering from surgery and recovering from an auto accident. The frustration of the experience I have suffered with this company is causing undue stress when I should be focused on healing. I never ever want to have to deal with this company again.

I appreciate your help in resolving this quickly and satisfactorily.

Business

Response:

We deeply regret for the mixup that occurred with [redacted], however our records did show that the $50.00 charge was declined as you can see in the attachment below. After more intensive searching we did find that the charge did actually go through at later time. We have mailed a check to [redacted] for $50.00 and apologize for the inconvenience this may have caused her. We would like to wish her our best wishes and a speedy recovery . Sincerely, Hosiery and More

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have received the check for the amount in question. Thanks very much for your help!

Sincerely,

Review: I ordered products from this company and they have failed to deliver. I paid 25.00 this includes a mandatory shipping fee of 4.95 which said I should get my products in 2-3 business days. AND a mandatory 5.00 handling fee. They have kept my Money and have not delivered my items.Desired Settlement: I am demanding they refund me my money and keep their undelivered products.

Business

Response:

Customer [redacted] placed an order for Berkshire pantyhose on Thursday, March **, 2015 which was processed on Friday, Marc **, 2015.This order was prepared for shipment on Monday, March **, 2015 and is in shipping for today Tuesday, March **, 2015.Processing and shipping were both on time which can take ant where between 2-4 days. Customer confirmed to ship the package out today.Hosiery and More

Review: Ordered three pair of underwear **sept.2013. Received one pair several weeks later. Since I have received several emails telling me the other two were shipped which was a lie. I'm still waiting for the other two pair. It will be two months tomorrow. I did send regular emails asking for the stuff. They keep putting me off. I have ordered from them before and the same thing happened. The last time it took them over a month. These people are unreal. I'm surprised the Attorney General has not shut them down. I guess I should have known better.Desired Settlement: Either send the stuff or refund the money.

Business

Response:

Please note that the customer was notified several times that the items not shipped were on back order and would ship once it became available we shipped the items.

Following is the tracking number: