Hosiery and More

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: 

[I will respond as resolved when
1. I have received merchandise as ordered and
2. Return postage label - Thank you :)]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The following email was sent to the customer on 03/**/17:[redacted]

Dear Customer,Please note that Vanity Fair items take upto 10 business days to ship as noted on our site, an order is being prepared to ship out tomorrow and tracking information will be updated at that time.Hosiery and More

Please note that on March **, 2015 [redacted] placed an order on our website for Jockey items which was shipped on April **, 2015. Jockey items takes 10-14 days to ship as noted on our site.On June **, 2015 we received the first request for a Return Authorization to which we immediately...

responded with an added note that we would make an exception and accept to return the items, however a 25% restocking fee would be deducted since it was past the 60 day return time limit.On June **, 2015 we again emailed the above referenced Return Authorization.On July ** 2015 we again received a contact from the customer complaining that she has yet to receive any correspondence from us and after much investigation we did notice that her emails were returned as undelivereable we advised her to return the items to receive a full credit.As of July **, 2015 we have not received any return package nor email from the customer other than the Revdex.com Complaint.Hosiery and More

Dear Customer Service,
Please note that [redacted] purchased 6 Vanity Fair Hipsters on 5/**/14 and are expected to ship with in the next 1-2 days. We do have a shipping of 10-14 days on Vanity Fair items as noted on our site.
Hosiery and More

Please note that [redacted] has confirmed that the package was delivered, We will wait to send the [redacted] call tag once the customer returns home.Hosiery and More

Dear [redacted],
Please note that we are not aware of a Grey & Green combination in the Hanes # [redacted] bra . Please confirm the style number that was shipped so we can confirm that your were sent the correct style only color combination was not as ordered. 
Or perhaps the manufacturer may have revised the color combinations and we were not yet informed to update our site.
Hosiery and More

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the company that has treated me like garbage has not contacted me personally in weeks. In fact, out of the dozens of emails I have sent them, they never called or emailed me back once. the only time I ever talked to anyone there is when I called their customer service number. nobody there has ever contacted me. the reason I was never able to return my items on time to them is because the company made me jump thru hoops to obtain this special “return authorization number” beforehand. the problem is, I tried for weeks and weeks to obtain this mythical “return authorization number” and the company never replied to any of my emails and then once I figured out what their cs phone number is (which they don't make easy to find on the website), the company lied to my face and said they had sent me several emails. well, that is indeed a mystery because despite emailing them multiple times and them having my accurate email address, I never received a single email from them. this company lies. they are not an honest business and they lie. they are lying to u. I don't know what lies they told u but I sent them dozens of emails for weeks trying to obtain this stupid return authorization number which by the way, the vast majority of online businesses don't require before processing a return. the only other company whoever required this extra step for a return before was a shady company that sold its cosmetics thru reps that came to ur door. there is no need for this stupid return authorization number requirement and its simply in place to frustrate folks and make it nearly impossible for them to complete returns in a timely manner. also, u never called me. phone is better way to communicate with me. simply want the company to do the right thing and process my return which they refuse to do. they know the ball is in their court bc unless I send in my return with a return authorication code, they will not process my return and for the entire summer they have refused to provide me with a RA code. they are doing this on purpose and it is wrong and immoral!!!
Sincerely,
[redacted]

As previously responded on July **, 2014 through Revdex.com and an email sent separately to the customer we agreed to accept the items back and once we received it back we will issue a full credit. The following email was sent to the customer several timesDear Customer,Your RA# [redacted]Kindly place a copy of your invoice with the return authorization in the package and send it back at your expense to the following address.[redacted]
[redacted]
[redacted]Upon receipt of the package, We will credit your account. Please allow 14-24 days before your credit will show in your account.Important Notes About Returning Or Exchanging UndergarmentsPlease make sure all tags and packaging are intact, and that items are packaged to protect their shapeWe're sure you expect the panties you buy from [redacted] to be in brand-new pristine condition. That's why we request that, if you're unsure about your purchase, you try your new panties on only over your own clean underwear. All returned panties and other items with a crotch are closely examined and tested: we never put previously worn underwear back into our inventory if we believe an item has been tried on or worn, we cannot accept a return.We suggest you do not wear perfume or deodorant when trying on your purchase. these can leave marks or scents, which may make the item non-returnable.We are committed to selling only brand-new, pristine items. So, for the peace of mind and health of all our customers, we reserve the right to refuse returns on items that may not meet hygiene and health regulations.EXCHANGESPlace a new order for your desired items so your order could be processed immediately. Follow the returns instructions for the items you want to send back.Hosiery And More is not responsible for lost returns.We strongly suggest you insure any returns, for your protection.Items that are sold only in quantities of 3 or 6 can only by returned in the same quantities.Items returned without a return authorization will be subject to a 35% restocking fee.All return authorizations expire after 10 days.Hosiery and More

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I received a package from you yesterday, which feels more like the remainder of my order, not replacement of the incorrect items. I have not opened it, as I do not care to do business with your company. I FINALLY received the prepaid shipment label today and am returning both the incorrect items and the items (unopened) I received yesterday. My order with you came to a total of $132.33, an I expect a FULL refund. Nothing has been taken out of it's original packaging, which also means nothing has been tried on. After multiple attempts to contact you, and multiple promises that I would receive a response...I didn't receive any response until I filed a complaint. I do not want to support a business that conducts itself in such a manner. I'm returning ALL of the unopened merchandise and want a FULL refund of $132.33, and don NOT charge me a 20% restocking fee!
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received an email on 3/*/16 from the customer [redacted] indicating that he received an incorrect size in the order we immediately responded that a replacement will be shipped...

out and [redacted] will be coming out to pick up the incorrect item shipped to him with a prepaid return label.
We regret any inconvenience this may have caused him.
Hosiery and More

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Hosiery & More sent return postage and issued a full refund. Thanks for your help.
Sincerely,
[redacted]

Dear Customer,
Upon recieving notice that a partial order was shipped incorrectly a replacement was shipped to you.
Hosiery and more.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because 

[Your Answer Here]
 I hadn't heard anything from the company until today when I called them, left a message and they called back. She did say they sent my order and that I should it receive it this week. Therefore, I don't know how to answer this email. If I do, in fact, receive my order then, of course, I will be satisfied. But, until I have the order in .my  hands, I cannot say this matter has been satisfied 
 
 
 
In order for the Revdex.com to appropriately prbocess your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As I have stated, I am out of town until March **, and will not be home to exchange the items or sign for the items. Please delay the shipping until after March [redacted]. Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received an email on 3/*/16 from the customer [redacted] indicating that he received an incorrect size in the order we immediately responded that a replacement will be shipped out and [redacted] will be coming out to pick up the incorrect item shipped to him with a prepaid return label.We regret...

any inconvenience this may have caused him.Hosiery and More

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 As I have stated, I am out of town until March **, and will not be home to exchange the items or sign for the items. Please delay the shipping until after March [redacted]. Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Hosiery & More sent return postage and issued a full refund.
Thanks for your help.
Sincerely,
[redacted]

Please note that on March **, 2015 [redacted] placed an order on our website for Jockey items which was shipped on April **, 2015. Jockey items takes 10-14 days to ship as noted on our site.On June **, 2015 we received the first request for a Return Authorization to which we immediately responded...

with an added note that we would make an exception and accept to return the items, however a 25% restocking fee would be deducted since it was past the 60 day return time limit.On June **, 2015 we again emailed the above referenced Return Authorization.On July ** 2015 we again received a contact from the customer complaining that she has yet to receive any correspondence from us and after much investigation we did notice that her emails were returned as undelivereable we advised her to return the items to receive a full credit.As of July **, 2015 we have not received any return package nor email from the customer other than the Revdex.com Complaint.Hosiery and More

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I need ups to pick the items up over the weekend as I am not available during the weekday. If they can come this weekend I would appreciate it. Is their any type of label you will send? Do I need to pack the items? Please let me know. Thanks
Sincerely,
[redacted]