HotelNParking.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: After I was charged in U.Sfunds for a Canadian hotel, I emailed this company several times to cancel the reservation and get my $US ($Cdn) deposit backI also called twice but was put on hold for a half hour each time and finally hung upSince I could not get in touch with this company I finally called the hotel directly to cancelI never once heard from HotelnParking and to this day have not got my money backSince I never stayed at the hotel it was nothing to do with them that the security on my card was breached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your responseThe hotel management company ( [redacted] ) has been informed of your caseThe hotel has collected the revenue directly from you, and along with the hotel's management company ( [redacted] ) they will determine the recourse they provide for youThey will consider all the factors of your hotel stay, and they may or they may not decide to consider your request for a refundThat is solely up to the hotel's determination and discretionPlease rest assured that they have been officially informed, and will contact you directly to offer a resolution for your experience with their property

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from the business does not address their unfair business practices at allThe fact that the customer had to take over the management of the reservation because the business would not cancel the hotel reservation in a timely fashion (about a month after requested) is an unfair business practiceThe business now, over a month from when they were requested to cancel the reservation, tries to take credit for canceling the reservation after I already canceled it myself, and a Revdex.com complaint was filedThe business points to their terms and conditions that allows them to charge a cancellation feeI am unable to find the place in their terms and condition which allows them to ignore a cancellation request made through their websiteThe fact that they continue to charge cancellation fees after the customer has to take over the management of the reservation is an unfair business practice regardless of their terms and conditions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

On I made reservations through this websiteI received an email with some details and it stated that I would be sent another to confirm the reservation and depositI never received anyI called the hotel that I was to stay in and they never received any communication with this company and I did not have any reservationI then contacted this company and told them what I wanted to cancel my reservationStating I contacted the hotel and no reservation had been madeThey told me I would be charged a cancellation fee, I replied that I told that was funny being they did not do what they was suppose to and I had to do it myselfI told them I never received any confirmation and fortunately at this time I have not seen any money removed from my accountVery poor business practiceI do not recommend this website

Revdex.com: At this time, I have not been contacted by HotelnParking.com regarding complaint ID [redacted] Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never got a response from the hotel nor a refund I need a refund from the hotel and would like an apology for the rudeness of the desk clerk
Sincerely,
*** ***

Revdex.com:
At this time, I have not been contacted by HotelnParking.com regarding complaint ID ***
However, the company did refund their fee to my credit card company This still does not make up for my financial loses of having to rebook a room at the last minute at a higher rate or paying more for parking since it was not paid for in advance either
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The advance deposit amount was a prepayment portion of the hotel rate which was to be paid in full to the hotelThe service was rendered as requested by the client when she slept in the hotel and parked her vehicle on the hotel premises, and used the hotel shuttle (parts of the package
inclusion)The original charge amount was $plus tax = $total cost.After the deposit was credited, the remaining balance due was originally set at $161.07. Due to the parity in the advance deposit amount, the hotel resolved the matter at upon checkout and charged only a reduced amount of $154.07.I am very sorry to hear that our client's personal payment information was compromisedI can certainly appreciate your concern when seeing that the card was debited for charges that you did not recognize. We have always been able to stand firmly behind the integrity of our staff and the safety and security of our siteOur staff has undergone extensive training to ensure a high level of security and confidence for our clients. The current technology trends leave no room for flexibility or compromise when it comes to our site security for our clientsWe have always worked hard to take the utmost precautions to ensure that the data we receive is continuously encrypted for the confidence of our valued clients. In an case, I have brought this matter to the attention of the management at the hotel, just to ensure that there are also no vulnerabilities from any staffmember, or the possibility of a compromise of the hotel's property management system database as well. They have assured us that they have taken corrective measures at the property level to avoid any possible compromise and of course, any unnecessary handling of our clients' personal information from the original reservation transactions

Thank you for bringing this to our attentionThis client booked with us, and was sent a confirmation and receipt of deposit to her emailOur cancellation policy is clearly indicated on the site (prior to booking) and the confirmation that is received by the client Reservations must be
cancelled at least hours prior to arrival and the deposit is refunded A cancellation number is issuedOur records do not indicate any cancellaion request at allWithout a cancellation number, and without any record of cancellation I cannot pursue the matter with the hotel for a refund.If any additional information is needed please let me know.*** ***
***
*** (copied from confirmation sent to client on Jan * (booking date) for arrival Jan **, 2015.It is our pleasure to confirm your hotel and parking reservation at ** *** *** *** *** ***Hotel and parking package includes one night hotel accommodations, long term parking up to days and round trip airport shuttle service. Your reservation is confirmed and guaranteed for late arrivalAn advance deposit of $has been charged to your credit card to guarantee your reservation and the remaining balance of $taxes included, must be paid to the hotel at check-in.The following is your itinerary:*** *** *** ***
*** ** *** *** ***
*** *** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** *** *** ***
*** *** *** *** * ***
*** ** *** *** *** *** ***
*** ** *** *** *
*** *** ** ***
** *** *** *** *** *** * *** *** * ***
Special Notes :Hotel Address :** *** *** *** *** ***
*** *** ***
*** **Cancellation PolicyReservation must be cancelled before 4pm, hours prior to arrival day, or date of parking (whichever is first) to avoid the room chargeAll cancellations will result in a $per room service feeWhenever possible, call us directly at ###-###-#### to make changes or cancel if necessaryIf a reservation must be cancelled while our office is closed, you must call the hotel directlyIn this event, a cancellation number must be obtained and conveyed to us within hours of scheduled arrival date for a refund to be issuedNo refund or adjustments will be made for No Show or portions of the services not used.If you have any question regarding your reservation or billing, please send us an email at ***Warmest Regards*** *** *** ** ***
*** ***
*** ***

We have been booking all our cruise hotel and parking reservations with hotelnparking.com for at least years, they have the best rates and friendly and helpful staff, we recommend them to all our family and friends

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response from the business does not address their unfair business practices at allThe fact that the customer had to take over the management of the reservation because the business would not cancel the hotel reservation in a timely fashion (about a month after requested) is an unfair business practiceThe business now, over a month from when they were requested to cancel the reservation, tries to take credit for canceling the reservation after I already canceled it myself, and a Revdex.com complaint was filedThe business points to their terms and conditions that allows them to charge a cancellation feeI am unable to find the place in their terms and condition which allows them to ignore a cancellation request made through their websiteThe fact that they continue to charge cancellation fees after the customer has to take over the management of the reservation is an unfair business practice regardless of their terms and conditions
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Sincerest apologies for the delayFull refund $was issued on Feb **, Please see attached

Please note that this complaint is regarding hotelnparking.comFor some reason you inadvertently sent the complaint to usWe are Auto Barn, a retailer of auto parts and accessoriesWe have nothing to do in any way with this complaintPlease correct your records and submit the complaint to the
correct company or organizationThank you
*** ***
Auto Barn

Thank you for your response. The hotel management company ([redacted]) has been informed of your case. The hotel has collected the revenue directly from you, and along with the hotel's management company ([redacted]) they will determine the recourse they provide for you. They will consider all the factors of your hotel stay, and they may or they may not decide to consider your request for a refund. That is solely up to the hotel's determination and discretion. Please rest assured that they have been officially informed, and will contact you directly to offer a resolution for your experience with their property.

Thank you for bringing this matter to our attention. It is always unfortunate and upsetting to hear of a client's dissatisfaction at one of our partner hotels. Comfort Inn has always been known to provide a high level of guest service and quality accommodations, and I'm truly sorry that you were not...

satisfied.  With regard to your follow up call, our all of our after hours telephone messages are highly prioritized and routinely returned within 24 hours without exception.  Our Travel Agency would never want to dismiss our valuable clients' needs or potentially lose any future business.  If a client called our office after hours and left a message with a telephone number, I stand behind 100% certainty that a member of our staff would have made every effort to return the call to offer any assistance when needed.  I checked for an email message, but our records do not indicate receipt of an email from you.  Hotelnparking.com strives to make the best experience for every one of our valued clients, and although your service request was fulfilled, still I am truly sorry that you had a less than pleasant encounter with the staff at the property. In response to your request for a refund of $109, the Comfort Inn has collected the revenue for your stay.  I have already forwarded the full details of your concern to [redacted] International (the parent company of Comfort Inns) for their review.   Their reputable service specialists will review the matter, consult with the hotel General Manager, and respond directly to you within 48 hours with a determination in the form of restitution for the inconvenience you have experienced at their hotel. All the bestHolly E[redacted]Customer ServiceHotelnparking.com

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response from the business does not address their unfair business practices at all. The fact that the customer had to take over the management of the reservation because the business would not cancel the hotel reservation in a timely fashion (about a month after requested) is an unfair business practice. The business now, over a month from when they were requested to cancel the reservation, tries to take credit for canceling the reservation after I already canceled it myself, and a Revdex.com complaint was filed. The business points to their terms and conditions that allows them to charge a cancellation fee. I am unable to find the place in their terms and condition which allows them to ignore a cancellation request made through their website. The fact that they continue to charge cancellation fees after the customer has to take over the management of the reservation is an unfair business practice regardless of their terms and conditions.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After I was charged in U.S. funds for a Canadian hotel, I emailed this company several times to cancel the reservation and get my $20 US ($29 Cdn) deposit back. I also called twice but was put on hold for a half hour each time and finally hung up. Since I could not get in touch with this company I finally called the hotel directly to cancel. I never once heard from HotelnParking and to this day have not got my money back. Since I never stayed at the hotel it was nothing to do with them that the security on my card was breached.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.They do mention however that they would have returned my call within 24 hours the night this happened, but of course I was out of the country for 2 weeks at that point.
Sincerely,
[redacted]