HotelNParking.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

After I was charged in U.S. funds for a Canadian hotel, I emailed this company several times to cancel the reservation and get my $20 US ($29 Cdn) deposit back. I also called twice but was put on hold for a half hour each time and finally hung up. Since I could not get in touch with this company I finally called the hotel directly to cancel. I never once heard from HotelnParking and to this day have not got my money back. Since I never stayed at the hotel it was nothing to do with them that the security on my card was breached.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This reservation does not appear to be eligible for a refund.  A cancellation was number was not generated, and was nor provided by the client or the hotel. Although the client is claiming he intended to cancel, without a cancellation number from the hotel, we are not able to issue any refund.

The hotel unexpectedly discontinued its previously committed free shuttle service with no notification. The advance deposit of $27.60 has already been refunded, and should appear as a credit within 24 business hours.

Reservation was confirmed and cancelled. All cancellations, regardless of method (direct or through hotel) result in a cancellation fee of $10 as agreed to in Terms & Conditions of booking online as agreed to at time of booking. Deposit balance of $12.80 has already been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

On 3/**/16 I made reservations through this website. I received an email with some details and it stated that I would be sent another to confirm the reservation and deposit. I never received any. I called the hotel that I was to stay in and they never received any communication with this company and I did not have any reservation. I then contacted this company and told them what I wanted to cancel my reservation. Stating I contacted the hotel and no reservation had been made. They told me I would be charged a cancellation fee, I replied that I told that was funny being they did not do what they was suppose to and I had to do it myself. I told them I never received any confirmation and fortunately at this time I have not seen any money removed from my account. Very poor business practice. I do not recommend this website

Revdex.com:
At this time, I have not been contacted by HotelnParking.com regarding complaint ID [redacted].
Sincerely,
[redacted]

The advance deposit amount was a prepayment portion of the hotel rate which was to be paid in full to the hotel. The service was rendered as requested by the client when she slept in the hotel and parked her vehicle on the hotel premises, and used the hotel shuttle (3 parts of the package...

inclusion). The original charge amount was $159 plus tax = $181.26 total cost.After the deposit was credited, the remaining balance due was originally set at $161.07.  Due to the parity in the advance deposit amount, the hotel resolved the matter at upon checkout and charged only a reduced amount of $154.07.
I am very sorry to hear that our client's personal payment information was compromised. I can certainly appreciate your concern when seeing that the card was debited for charges that you did not recognize.  We have always been able to stand firmly behind the integrity of our staff and the safety and security of our site. Our staff has undergone extensive training to ensure a high level of security and confidence for our clients.  The current technology trends leave no room for flexibility or compromise when it comes to our site security for our clients. We have always worked hard to take the utmost precautions to ensure that the data we receive is continuously encrypted for the confidence of our valued clients. In an case, I have brought this matter to the attention of the management at the hotel, just to ensure that there are also no vulnerabilities from any staffmember, or the possibility of a compromise of the hotel's property management system database as well.  They have assured us that they have taken corrective measures at the property level to avoid any possible compromise and of course, any unnecessary handling of our clients' personal information from the original reservation transactions.

Revdex.com:At this time, I have not been contacted by HotelNParking.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 As I stated I did call and cancel the reservation within an hour of the booking.I was told that it had not been confirmed by the hotel and so was not given a cancellation number. I expected the girl to process the cancellation as I had requested. It was her failure to do so and so I am expecting a full refund
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I called within an hour of booking the room and canceled the room. The girl said it wasn't confirmed by the hotel yet but I would be charged $ 10.00 for the cancellation. It is obvious  she didn't process the cancellation which I expected she had.I am very unsatisfied with this company
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I booked with hotelnparking.com and my experience with them was great. No problem was faced while booking. Staff is cooperative, I will definitely book with them again. Their rates are very good.

Best rates provided at Miami airport hotel and great service. The staff was very polite and helpful. We had best time at Miami airport hotel and were satisfied with rate and service. We recommend to book with hotelnparking.com for best rates and service.

We found the excellent Philadelphia airport hotel and parking deal at Stay123.com, it includes hotel stay with parking and shuttle. Stay123.com has the best park and fly rates and very friendly service.Thanks stay123 for making our trip hassle free.

After reading so many bad reviews, I was little worried what to do whether to book with them or not. Then I tested my luck and booked with hotelnaparking.com. It was great experience, all the queries were responded on time, staff was always there to help and overall it was great experience. I will sure use their service again and suggest others as well as it is safe and easy to use their services/website. Also they are cheaper then other companies providing similar services.

Hotelnparking provides great service and is efficient in responding to queries. There website is up to date and easy to use. I booked through their website and it was no problem at all.

Hotelnparking has best service and great staff. The website is very helpful and easy to use.

Best rates and service. Hotelnparking has all that one needs in order to park and fly. My trip was made relaxing as all the hard work was done by them.
Awesome service.

My stay with Hotelnparking was great as I had to do less work myself, as the staff took care of all the problems. It was easy and simple to book hotel, shuttle service and parking all from one website.

Hotelnparking provides with best services. The shuttle service made our trip more relaxing and fun. There website was easy to use, and we were able to make our reservation with ease. Also they provide with the lowest rates and good service.
Recommended and will use again.