HPFY Stores

I ordered a product then cancelled the order. A week after I cancelled, they sent the product. I returned it and they REFUSED to give me a refund! I dealt with them for 2 months before reporting them to my credit card company for fraud. My credit card company tried dealing with HPFY. HPFY refused to cooperate with CitiCard, with me, with anyone and continued to refuse to issue a refund. HPFY is a scam. DO NOT ORDER FROM THEM.

The product was described as an elastic finger sleeveThe sleeve has no elastic, it is a cotton material with no compression ability (like an ace wrap would have)The description was deceptive, tricking us in to believing that it is something that it is notThere is a restocking fee that was not stated at the time of salevery underhanded business practices

I ordered [redacted] bandages from this companyThe nurse had told us to get a size G that was too large then she said size F that was also too largeNeither of these products were usedWe then ordered a size E which we keptThe return process was different then any other large or small company I have usedYou had to call customer service and then you had to wait several days to get an email from the company Then you had to send them all the tracking infoI thought was a bit tedious and LONGBut I did what was requested AT NO TIME did they mention a RESTOCKNG FEEIf I had know I would have kept the stockings and donated themThe result wasFor $I was charged a $Restocking fee and had to pay $in shipping (OK I understanding the shipping) ON the other pair which was $I was charged $once again paying the shipping myselfWhen I saw my credit card bill I was confused because I was unaware of the RESTOCKING feeI called customer servicesHe said it was their policy since they were a small company But one of the pairs went back to the manufacture not even to the company warehouseI wanted to speak to a supervisor ....he said one would call me backNever got a call from the supervisor but the person I spoke to called back and said it was taken care of but he had gotten the original message totally incorrect and thought I wanted money back on the order I was keepingI told him he was incorrect and he fought with me telling me that I had said what he thought he had heardI wanted to speak to a supervisorHe would not let me and I asked for a call back from a supervisor and he said that probably wasn't going to happenI am furiousI think this is a way for the company to make moneyThe box that was being returned was only about inches by inches REALLY a restocking feeThis company should be ashamed of itselfThe rep kept saying it was because it was a small company I have dealt with small companies and never a restocking feeDO NOT purchase from hereYou will regret it if you need to return something I spent $returning small items ....REALLY Health Products for You you need to reevaluate you customer relations and you reps

Order was placed for [redacted] Cushion on 12/19/and shipped to customer on 12/22/via 2-day serviceCustomer called on 12/31/stating they want to return the itemWe received the item back to our location on 1/8/and upon inspection we found scuff & tears on the cushion cover.Attached is the photo of the returned merchandiseBased on Return Policy on our website, we cannot accept returns if they differ from original conditionClearly we cannot resell the merchandise and hence refund was not grantedCustomer has the choice to take back the returned merchandise that we hold for days after which it is discardedLet us know if we can further assist

Complaint: [redacted] I am rejecting this response because:The product was never installed for use It was placed on the commode long enough to determine it wouldn't fit good enough to be secured in place It was never used That said, I again want to reiterate that no where in the product description does it state that this product is considered to be a hygiene product or that it is non-returnable We were apparently supposed to assume thatIt's unfair and deceptive product advertising that takes advantage of seniors I consider that elder abuse and expect you to rectify this situation with a refund of the product cost of $to my mother's credit card account.Sincerely, [redacted]

From: dina [redacted] Sent: Wednesday, December 27, 1:PM To: [redacted] Subject: [redacted] Importance: High Hello [redacted] In regards to this complaint, we have orders with this customer and both shows deliveredWe have tried many times to reach this customer and they have not responded to usOn the first order the customer even said they were happy with the productPlease let me know if we can close out this complaintThank you, Dina SCustomer Care Office Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] was not aware that no mask came with the *** They should make it clear what you getOn my part this case is closed

On Shopping Terms page, it is mentioned that certain items cannot be returned due to hygienic nature of the product (in this case).https://www.healthproductsforyou.com/shopping-terms.htmlWe cannot accept return for an item that has been installed at premises

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Telling a total lie to protect your bad business practices is despicable at the leastI hope the Revdex.com keeps a close eye on your deceptive practices

I see that one of our customer representatives had spoken with you regarding the refund being done a while backPlease let us know if there is still an issue with that showing up on your accountOur return policy is posted on our website and we also include a link to that page in the emails that were sent along with the return infoWe applogize for any confusion as to where each item would need to be returnedWe do our best to ensure that the return information is clearly posted in each email sent out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

[redacted] , We stand by our decision in this matter

I ordered a wheel chair for my 94 yr old mom. The wheel chair came asap I was very happy with that. It was very easy to set up just like they said I didn't have any problems. Thank you for a lovely experiment, I will continue to shop with your company keep up the good work. My mom is very happy with her new wheel chair. SP

I placed an order for several small items. Each item that was shipped through Fed ex and/or UPS arrived in a timely manor. The one item that I needed most was shipped via "Lasershipping" I received an email saying it had been delivered. I searched everywhere for the package and had the home health aid on duty search as well prior to calling the shipping company. I was left on hold for over 20 minutes and was eventually told they would have a representative get in touch with me. This all took place prior to 11am. At 3:50pm I decided to call the hpfy customer service number to see if they could get answers. After being left on hold for over 30 minutes I was told they would send out another order. I informed the lady I needed them to have the delivery company get my package and bring it to me. At that time she said they couldn't do that because they didn't know where the package was. This is a medical supply company. Those of us that order from these companies are doing so because we need the supplies to care for a person with medical issues, not to decorate our homes or clean our cars. When these supplies are not delivered but are "lost" in transit it is the person with the medical issue that suffers. I cannot consciously bring myself to order from a company that would use a shipping company that cannot get the product to me. I won't be using this company to order my medical supplies again.

We sincerely apologize for the not-so-friendly shopping experience you encountered.We have had recent hirings and I believe their training was incomplete.Your order has been shipped via *** on 6/11/with ETA of 6/13/2016.We are taking necessary and appropriate steps in our customer service
department to avoid such instances with future orders and respective communications.To compensate for the inconvenience, I am issuing you $credit that will be refunded back to your *** account.We do hope you will shop with us in future

On November I ordered a commode chair pad item# *** for $119.44, order# *** I paid an additional charge of $for 2nd day shippingToday November 23rd, we received a call that 2nd day shipping was an additional $Shipping cost for a commode chair of $for 2nd day shipping is outrageous and is not what the quoted cost would be on the web site

Your transaction was fully refunded on April 20.Let us know if you still don't the credit in your account.*** *

Complaint: ***
I am rejecting this response because: Pillow was sent back unusedIn perfect conditionPhoto shown either happened at there warehouse or is a different pillow
Sincerely,
*** ***

I ordered a product I needed for a work trip, without this item I could not do my job properlyI paid for day shipping, to make sure I would get it in timeThe order was placed on a Sunday, I knew it wouldn't be processed until the next dayOn Tuesday I received a message about the factory doing inventory, so it couldn't be shipped until Friday or Monday, I knew that wouldn't work because I was leaving for my work trip on Friday I called back as soon as I could, they were closed for the day alreadyThe next day I was working already when they opened and couldn't call until the afternoonDuring that period I received another message, this time with a different storyThey required more money for shipping before they could send it DayThere had been a mess up in their computer and it quoted me an incorrect priceI called them back at 1:45PST, they stick with the extra shipping storyBut now it wouldn't get to me in time even with day shippingThey wouldn't send it next day unless I paid for that, which was close to $instead of the original $that I paid for shippingI now will not have the product for workThe manager, Dina, had already gone home for the day and they weren't sure what her hours were so I could call backI'm incredibly annoyed and inconveniencedThis will cost me so much in revenue as well

From: *** ** *** *** Sent: Tuesday, February 27, 4:PMTo: ***Subject: Regarding Complaint #***Thank you for escalating my complaint. The company HPfy refunded my money on February 26, 2018.*** *** *** *** ***