HPFY Stores

Review: received order, 2 pr zipper compression stockings 3/23, called 3/25 for RMA return (unable to put stockings on) a/o 4/4 no RMA despite call 4/1.

This company is unable to give an Return Material Auithorization code so that we can appropriately return stockings. Return policy requests notification within 2 days of receipt. Received on a Sat and called company on Monday. Initially said would get RMA via email in 2 days. None received as of 4/4/13. Called Bank [redacted] to dispute charge but BAC will not do until after product returned. Unable to return without RMA. Sort of caught in vicious circle. I sense that the company is aware of this policy and is just stalling hoping I will forget about the whole thing. For $179 I will not forget. On 4/1 phone call with company was told that RMA request was in "a separate folder" and they would get to it. This is not an acceptable way of working with an online customer.Desired Settlement: Have requested RMA to return product and receive refunt.

Business

Response:

Business Response /* (1000, 5, 2013/04/05) */

Return Authorization information was emailed to customer on 4/4/2013.

We are calling customer today (4/5/2013) to verify that he received the information so he can return and we can issue credit accordingly.

Consumer Response /* (3000, 7, 2013/04/08) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

The company indicated that the 10 day delay was the fault of [redacted] the mfg of the stockings. [redacted] said no, they respond immediately when a return is requested. They have also asked that The company call their return office regarding the return of the second pair that had been opened. As I explained to customer service at [redacted], there is no way you can determine in advance that ability of an individual to use the zippered compression hose without trying one on ... particularly since my mother is 95 yrs young. I suspect they will reconsider this return policy but the company needs to initiate this request with [redacted]'s return group.

Business Response /* (4000, 9, 2013/04/09) */

We would like to get the name and number of the person the customer spoke with at [redacted] in order to verify the following claims:

1. They respond immediately when a return is requested.

2. They will readily take the return for the opened pair of stocking.

That would be very helpful in getting this issue resolved amicably.

Review: Made an online order for specific product. Received confirmation and product for a different item, which was not realized until item received and went to verify invoice. Sent an email to online customer service on their site page on week of 11/18/13, with no confirmation email or response. Sent another email through my personal email address on MON 11/25 @ 8:39 AM and had not received a confirmation email or follow-up. NOTE: CSR hours on-site indicate 8:30 AM to 6PM (EST). I went through online "Live Help Support" @ 12:57 and spoke with "[redacted]" who indicated an RMA would be issued. CSR seemed disinterested and didn't care on any feedback. "[redacted]" indicated an RMA would be sent and ended conversation @ 1:08. (NOTE: No mention whatsoever that product cannot be returned despite me making note there is no seal packaging). Received an email @ 1:22 indicating an RMA is in process; "Once we receive any updated information we will notify you". Received phone call msg @ 2:56 indicating product cannot be returned due to "hygienic" reasons. I noted receiving the product opened and exposed and CSR ([redacted]) indicated they do not accept and again did not directly answer my statement that item was received opened/unsealed. I requested to speak with the manager ([redacted], where I was put on hold then said would be connected only to be sent to voice mail. Called [redacted] who lied and said he was in a phone meeting. I told her I wanted a return call from [redacted] and that I would be researching the Revdex.com for their history. I got a return call 2 minutes later from [redacted] @ 3:24 saying an RMA would be issued. Still have received no email of RMA or answers to my specific question on receipt of opened/unsealed product and why they wouldn't accept return if shipped as such. As of 7:42 AM EST, still no response or RMA issued. With their past complaints I am concerned that this company is practicing deceptive sales and I will unlikely be able to return and get a credit back.Desired Settlement: Full refund including shipping. I am very positive that I had originally ordered the correct product ([redacted]) as I have plantar fasciitis and the only model insole that works is the [redacted].

Business

Response:

We have issued Return Authorization that was conveyed both via email as well as telephone call to customer.

We will gladly issue credit once we receive the merchandise back.

Return address for sending merchandise is:

Health Products For You

Please let me know if we can further assist you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. An RMA # had been issued on 12/2 @ 12:07 after calling again. Item was packaged and mailed yesterday @ 4PM with indicated RMA# [redacted] Package sent certified with tracking # [redacted] with estimated delivery date of THUR 12/5. Will wait until FRI for credit to be posted.

Sincerely,

Review: "Worst store to deal with. Tried to return item and they said it had a tear. Lies. They did not return funds to my account. Not worth shopping at."Desired Settlement: return of $127.98

Business

Response:

Order was placed for [redacted] Cushion on 12/19/2014 and shipped to customer on 12/22/2014 via 2-day service.Customer called on 12/31/2014 stating they want to return the item.We received the item back to our location on 1/8/2015 and upon inspection we found scuff & tears on the cushion cover.Attached is the photo of the returned merchandise.Based on Return Policy on our website, we cannot accept returns if they differ from original condition.Clearly we cannot resell the merchandise and hence refund was not granted.Customer has the choice to take back the returned merchandise that we hold for 60 days after which it is discarded.Let us know if we can further assist.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Pillow was sent back unused. In perfect condition. Photo shown either happened at there warehouse or is a different pillow.

Sincerely,

Business

Response:

[redacted],We stand by our decision in this matter.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Sincerely,

[redacted] Telling a total lie to protect your bad business practices is despicable at the least. I hope the Revdex.com keeps a close eye on your deceptive practices.

On November 21 2015 I ordered a commode chair pad item# [redacted] for $119.44, order# [redacted] I paid an additional charge of $25.49 for 2nd day shipping. Today November 23rd, we received a call that 2nd day shipping was an additional $30.00. Shipping cost for a commode chair of $55.49 for 2nd day shipping is outrageous and is not what the quoted cost would be on the web site.