HPFY Stores Reviews (43)
Purchased two itemsReceived one of the itemsFollowed up on the status of the second item and was told it would ship in daysFollowed up when the item did not arrive and was told it would not ship for another weeks (thanks for notifying me)Waited days to find out it would be another month maybe, ridiculous! I should have been refunded the entire order amount for such poor service
The issue with this order has been resolved as per customer. Parts were received and is in working condition. The warranty request will be forward upon his request
This company is a nightmare. They have poor internal bookkeeping. I returned a product and have been dealing with constant “past due notices” even with proof of a tracking number. I’ll be happy once this charge is finally removed from my credit card bill. I will not do business with,this company,again.
From: dina [redacted] Sent: Wednesday, December 27, 2017 1:33 PM To: [redacted] Subject: [redacted] Importance: High Hello [redacted] In regards to this complaint, we have 2 orders with this customer and both shows delivered. We have tried many times to reach this...
1. The product that you purchased fits all sizes of toilets that are made. I believe it is matter of choice that you want to return rather than sizing issue.2. Anything that (merely even) touches a toilet gets contaminated and I am certain you would not expect to be shipped a product that has touched a toilet before.3. Having said that, we will issue you credit of $29.99 back to your card. We do not want the product back.
On Shopping Terms page, it is mentioned that certain items cannot be returned due to hygienic nature of the product (in this case).https://www.healthproductsforyou.com/shopping-terms.htmlWe cannot accept return for an item that has been installed at premises.
I apologize for the inconvenience. We had responded to your request via email and also sent the tracking information to the account listed on your order. I am sorry you did not receive those and for any delays. Regarding the mask, this item does not come with one but we would be...
I see that one of our customer representatives had spoken with you regarding the refund being done a while back. Please let us know if there is still an issue with that showing up on your account. Our return policy is posted on our website and we also include a link to that page in the emails that...
The product was described as an elastic finger sleeve. The sleeve has no elastic, it is a cotton material with no compression ability (like an ace wrap would have). The description was deceptive, tricking us in to believing that it is something that it is not. There is a restocking fee that was not stated at the time of sale. very underhanded business practices.
I ordered [redacted] bandages from this company. The nurse had told us to get a size G that was too large then she said size F that was also too large. Neither of these products were used. We then ordered a size E which we kept.
Order was placed for [redacted] Cushion on 12/19/2014 and shipped to customer on 12/22/2014 via 2-day service.
We sincerely apologize for the not-so-friendly shopping experience you encountered.
Review: received order, 2 pr zipper compression stockings 3/23, called 3/25 for RMA return (unable to put stockings on) a/o 4/4 no RMA despite call 4/1.
HPFY Stores Rating
Description: Hospital & Medical Equipment & Supplies, Wheel Chair Lifts & Ramps, Wheel Chairs, Internet Shopping, Chairs - Orthopedic & Lift, All Other Miscellaneous Ambulatory Health Care Services (NAICS: 621999)
Address: 82 North St, Danbury, Connecticut, United States, 06810-5633
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