Hudson Honda

Customer was given a complimentary oil change, free of charge during his vist because of inconvenience as well as his next oil change free of charge.

We spoke to the customer, told him we will reimburse him for new bulbs. Customer has an appointment for Friday.

Response:WE HAVE OVERNIGHTED PLATES 3 WEEKS AGO, I CALLED CUSTOMER TODAY 1/21/15 AND MRS. [redacted] SAID TO ME SHE HAS HAD PLATES FOR SOME TIME NOW. ANY QUESTIONS CAN BE VERIFIED BY MRS. [redacted]...

AT [redacted] THANK YOU.

Complaint: [redacted]
I am rejecting this response because:...

I was informed "The check was put in the mail" Monday and I should get it Wednesday or Thursday. I STILL did not get my check...[redacted] Said he would look into it when he returns from vacation on Monday.
Regards,
[redacted]

We agree to provide the customer with the part and she will have it installed elsewhere.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We have removed the email address from our records. Customer will stop receiving emails.

We will be issuing the customer a refund of $130 as per her request.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

My name is [redacted] and I work in the Customer Relations Department for Hudson Honda. This is in regards to case # [redacted]. The customer has been provided with her license plates.

Complaint: [redacted]
I am rejecting this response because:
When I get the refund I will be overjoyed to accept the response
Regards,
[redacted]

Customer has provided us with a copy of the receipt for the tires he purchased. We have agreed to reimburse the customer for half.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
After Many runarounds, they finally HAND delivered my check due to all of the problems and issues... not happy with the way it all took place but atleast I got my money back after quite a struggle.

Review: I purchased a 2011 used Subaru from Hudson Honda on Nov. 25, 2013 for $18,000 cash for all costs involved with the purchase such as license, registration, tax and title for my home State of Pennsylvania. They issued me a temporary registration and license plate which expired on Dec.14, 2013. I called on Dec. 22 to see if my license plates arrived at the dealership. I was advised that there was an error on the odometer reading that they issued to the State of NJ. I was told that the plates would be in soon and that they would issue me another temporary plate. This second temporary plate expired on March 2, 2014. I called the dealer once again asking for a full refund or another car of comparable value. The dealership told me there was nothing that they could do because they didn't have the title. As of this moment I have no title, an expired registration and no license plates. I have called the dealership over a dozen times and have spoken to about 6 different people. All I keep getting is the runaround. I fell that I should either get a full refund or another car of comparable value because if there is a problem with the odometer reading I feel that I will have problems in the future when I sell the car or trade it in. I feel that I have been patient enough for 3 1/2 months and now it is time to go this route. Thanks for your help. Sincerely, Robert BorgiaDesired Settlement: I would like a full refund for the car or a car of comparable value. I have put less than 1,000 miles on the car since being purchased.

Business

Response:

[redacted] read your "Customer's Statement of the Problem" very carefully, and I want you to know that we always strive for 100% customer satisifaction. It appears that we failed you in this instance. A clerical error was made on our behalf as it relates to the legal document - your title. To reverse the error, we had to send the title back to Motor Vehicles to have it corrected so that it can be registered correctly. It appears at this time, the division of Motor Vehicles is not being judicious in completing this transaction in a timely manner. We sincerely apologize for any inconvenience we have caused you. I am confident that you most likely do not want to start this process from the start with a different vehicle, as we can say with confidence that any further delay would be in the 10-15 day time period. I would very much like to speak with you, as I am confident that we can open up a dialog that will bring this matter to a mutual satisfying conclusion. You can reach me [redacted] I look forward to hearing from you. [redacted]

Review: I paid $165 for motor vehicle and registration fees. The actual cost of those fees was $89.50. They informed me that at the time of sale I would be refunded any amount over what was actually paid. They never return my phone calls and when I do speak with anyone they keep telling me that "the check is in the mail".

Business

Response:

First let me assure you that I do understand your frustration, I am in the process of requesting your deal jacket from my accounting office. I will review the documentation and contact you with a resolve. If you are due a refund I will get it out, or you can pick it up within 48 hours. What is the best way to reach you?

All the best, [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

So only after I make a formal complaint to the Revdex.com, Hudson Honda decides to respond! Fourteen phone calls to this dealership went ignored. Almost five months have gone by and now they respond. I wonder how many other customers were not given there due motor vehicle fee refund!

Regards,

Review: I purchase a car for $4000.00 from hudson honda in nj sept 2013. I was told the the permanet plates will come in the mail with in 30 days. I drove the car with temp plates from the dealer for 29 daysi realized in oct 2013 that I did not receive the permanet lienece plates . I called hudson honda & spoke to [redacted] hunt he informed me to bring the car in because something was wrong with the plates.I brought the card in I was told that the car title had a lien on it .[redacted] assure me that this will be fixed within a week I have not received my car or my money back . they contiune to tell me that they are working on it. I spoke with [redacted] today 11/15/13 he states the plates are coming tomorrow , I told him I dont want the caR I want my money back he states he cant do that. HUDSON HONDA HAS MY MONEY $4000.00 & THE CAR. I WANT MY MONEY BACK.Desired Settlement: my money back $4000.00

Business

Response:

First on behalf of Hudson Honda, I would like to extend our most sincere apology for the events that took place with the purchase of your vehicle. Most vehicles that are traded into a dealership have a lien on them from a financial institution. Some, like the vehicle you purchased have been paid off, but the title still shows that the financial institution has a lien on the vehicle. In cases like this, the customer who traded it would have received a "lien release" letter that would prove that the vehicle was in fact paid off. Unfortunately, this customer (who traded the vehicle in) was not in possession of that letter. Hudson Honda now has the argues task of tracking down the financial institution so that we can secure the release so that we can then get the car registered on your behalf. This process has taken longer than anyone could have expected, but Hudson Honda tried to make sure that we took the appropriate actions to benefit and protect you. At this point, I am sure that there are some issues that you may not be able to overcome. If you allow us, we can now get the vehicle registered and plated as long as you OK insurance on the vehicle. If you choose to allow us to do this, we will take care of the first two payment on the vehicle. You also have the option of receiving a FULL refund as requested. I hope that you would allow us the final opportunity to make this situation right and let me follow through on my word that we will be happy to proceed with any option you prefer. Please call me and let me know what direction you would like to go and I will be happy to fulfill your request.

Thank you in advance for your time and consideration.

Review: I have called and contacted the dealer numerous times about processing a refund for two products that have been canceled already. I have also provided them proof that the contracts were canceled and they received the check from the warranty company and they keep and continue to give Me the run arond in processing my portion of the refund amounting to $757.13.Desired Settlement: I would like my check issued to me in the amount of 757.13.

Business

Response:

We have contacted [redacted] and have processed his refund. There was a glich in our process that delayed the refund. [redacted] will recieve his refund check on Monday. We appologize for the delay. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was informed "The check was put in the mail" Monday and I should get it Wednesday or Thursday. I STILL did not get my check...[redacted] Said he would look into it when he returns from vacation on Monday.

Regards,

Business

Response:

We are confident that there has been a simply miss communication, this will be resolved to your satisfaction. We will be in touch shortly.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

After Many runarounds, they finally HAND delivered my check due to all of the problems and issues... not happy with the way it all took place but atleast I got my money back after quite a struggle.

Review: We bought the car on a Friday when we received the car they said the mechanics to the set of keys home but you can use the regular key for now mind you this key has no remote just I key

I said fine when can I come back ? Come Monday the mechanic will b back to work then.

Monday I go the story now is the mechanic lost the key and that I would have to bring the car in to make new keys

But yet I didn't get no call from them that Monday

So that I would waste my time going there

Tomorrow is Tuesday lets see what the next

Fairy Tale isDesired Settlement: Need my keys before my first payment comes

Business

Response:

Sir/Madam, it is my understanding that we have accomplished the task of supplying you with an additional key. There should not have been any doubt that with a new Honda you would not receive two keys. I do apologize that you did not get the key on delivery. I would like you to contact me directly so that I can extend some courtesy to you for any inconvenience caused. Thank you, [redacted]

PS I did leave you a voice mail message this morning, I have not received a response as of this writing.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I canceled a warranty and the company told me they mailed the checked may 2, 2013. I called may 7th and left msg. no one called back. Called may 8th and spoke to someone and he said he would call me back by the following day by 2p. Have not heard back from him. Called May 18th and the guy I spoke with told me the dept is not open but I need to speak to [redacted] and he would try to see what he could find out and call me back. I have tried numerous times to try and call during this pack week and keep getting voicemail and left a msg weds with manager and still have not received a call back.Desired Settlement: I would like to know if my received was received and when they mail it to honda financial service

Business

Response:

[redacted], please accept my sincere apology for your experience with Hudson Honda. There is never an excuse for not calling a customer back, and I will make sure that this situation does not repeat itself moving forward. I have been in touch with my office manager regarding your request. If you would give me 24 hours, I promise you that this will be resolved to your complete satisfaction. Please only contact me; [redacted] Thank you.

Business

Response:

This complaint was completely resolved to the customers satisifaction. Refund was issued and customer is happy. This was completely resolved by Hudson Honda last year.

Thanks,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,