Hudson Honda

Review: I purchased a certified pre-owned 2012 Honda Pilot from Hudson Honda (dealer) back in March 2013. Due to the fact that the dealer over-estimated the registration & licensing fees, I paid an additional $120 than what should have been owed at the time of purchase. I was told verbally by the salesperson that I would receive a refund by check within approximately two weeks after purchase. After numerous follow up calls to address registration delays, I also inquired about the status of the refund and I was told by the salesperson that there were issues with the Accounting Department, which was the reason for delay. Now that it has been over four months, I have not received my refund for the overpayment and I have sent few emails to the salesperson ([redacted]), [redacted] (Sales Manager) and one to [redacted] (General Manager); I have not received any sort of response from anyone at the dealership regarding my refund.Desired Settlement: Refund of approximately $120 based on overpayment as the dealership overestimated registration/licensing fees.

Business

Response:

[redacted]

Mr. [redacted]

My appology for what seems to be an easily resolved matter. This should not have progressed as long as it has. I personally will audit your deal and determine if there is an overpayment due. If there is one in fact due, I will have a check cut within 48 hours and Federal Expressed to you. Please allow me the rest of today and tomorrow to research this. I will contact you on or before the end of business on Tuesday July 23rd 2013.

Thanks,

Business

Response:

Your deal is currently being reviewed to determine the amount charged against the cost from division of Motor Vehiles. I am confident that we will have an answer by end of day.

Thank you for your time and consideration.

Review: In 14 Apr 12 Honda Civic Si was taken to Hudson Honda (HH) in West New York, NJ after breaking down. A cylinder head was replaced. 8 Nov 14: The car breaks down again and is towed to Ourisman Honda (OH) in Laurel, MD 10 Nov 14: Diagnostic run on the car by OH point of contact was the Service Advisor [redacted]. Service technician found the crankshaft pulley bolt hand tight. It was determined that the bolt was not tighten down to the proper specifications. Initial solution: Replacement of Short Block. Initial contact was made with HH's service manager [redacted] to determine if HH would be paying for the repair or towing the vehicle back to NJ to repair it themselves.11 Nov 14: Mr. [redacted] made contact with OH Service Manager to request Regional Representative Information. I attempted to contact Mr. [redacted] and left a message. I received to call back.12 Nov 14: Attempted to call Mr. [redacted] again. I was informed that he was out of the office. Received No call back. Called a second time and was told I would receive a return phone call with and up date.13 Nov 2014: I called [redacted] to see if HH made any contact with them. He informed me that the Regional Representatives were communicating. He also informed me that after further inspection, OH determined that a short block was not necessary and only the crankshaft,crankshaft pulley and belt needed to be replaced. HH was sent new quote.14 Nov 14: Called HH Spoke with [redacted]. Mr. [redacted] was unable to make contact with Mr. [redacted] to determine if HH would be paying for car repair. Mr. [redacted] was supposed to return phone call with update. No return call.15 Nov 14: Called Mr. [redacted]. No Answer. Made initial contact with General Manage. I was informed that OH and HH were in a pricing dispute and a claim was submitted to the Vice President to get the car repaired and I should here back Monday but no later than Tues.I asked about rental reimbursement and was told to file a separate claim for that. 17 Nov14 : Called to speak with theDesired Settlement: GM,I was informed he was in a meeting. I spoke with Mr. [redacted] who confirmed the GM was currently speaking with the Vice President about there pair 18 Nov 14: Spoke with GM and was informed that he would need to speak with the Honda Representative in order to give answer and I would receive an answer by the end of the week. 21 Nov 14: OH received word that HH would be paying for the repairs. Parts were ordered.29 Nov 14: Repair was complete on car and that I could not retrieve the car because payment had not been received. Payment was to be overnighted 4 Dec 14: Payment Received and Car was able to be pick up.6 Dec 14: Called HH to speak with General Manager. I was informed he was out of the office. I asked who handle rental reimbursement. I was told I should talk a Financial Managerand to call back Monday morning because they were very busy that day.From that day until today 22Dec2014, I have tried contacting HH about a rental reimbursement. *seeking $790.16 in rental reimbursement*

Business

Response:

We are very sorry that your frustration has led you to takethis action. Clearly there were some issues that should have been addressed ina timely manner to insure that you were compensated and satisfied. As itappears, there are Factory representatives from Honda Motor Company involved inresolving this, and we apologize that it may have taken them longer to make adecision. Hudson Honda was involved in the resolution and wanted to make sureyour challenges were addressed. It does appear, per your complaint, you are nowback in your vehicle. There remains the issue of the rental reimbursement; ifyou would kindly allow me to address this with Honda as well as the VP ofHudson Honda; I can assure you that you will have an answer on or before12.29.14. If you would be so kind, please forward me a copy of your rentalbill; [email protected] behalf of Hudson Honda, we regret that you had to endurethis type of experience. We will make every effort to resolve this matter toyour complete satisfaction in a timely manner. You may contact me at any timeat the above email or @ [redacted]. Hoping you have a wonderful Holiday anda very happy New Year. [redacted]