Hughes Network Systems

June 17, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] Complaint ID [redacted] Dear *** [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have contacted ** [redacted] to resolve the outstanding matterIt is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’s account was activated on November 20, and requested to be refunded for a charge that she says she didn’t authorize on May 28, ** [redacted] was assisted by another member of our executive department and a refund of $was processed on June 2, We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support###-###-####[email protected]

I will NEVER use Hughesnet for any service againThe service provided is horribleThe customer service is horrible, and they seem to always forget to refund money owed back to the customer...I dont don't know how they are still in business!

March 5, black;"> [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File# Dear ** [redacted] : In response to your letter to the executive customer care division of Hughes, it is our understanding that ** [redacted] has some concerns regarding her service HNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDSWhen you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factorsStated speeds and uninterrupted use of service are not guaranteedDuring peak hours, actual upload and download speed will likely be lower than speeds indicated While Hughes makes every effort to disclose our benefits and limitations, Hughes understands ** [redacted] ’s frustration and concern After further review, we would need to speak directly to ** [redacted] regarding her VOIP concerns and troubleshooting ** [redacted] would need to contact me at the number below for troubleshooting We have issued a one-month service credit to her account in the amount of $ We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

Horrible service! Hughes net blames the wireless router as the problemI bought another as requested by tech staffStill doesn't work wellFunny that I had Other ISP and not a problemWill dump these people as soon as contract is overFYI - there is a reason why the corporate headquarters is located in Monterrey Mexico! Do not use this service!

July 17, "Tahoma","sans-serif";"> [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File # [redacted] Dear [redacted] : In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that [redacted] has some concerns regarding his HughesNet service Our Executive Customer Care representative reviewed all pertinent database recordsRelative to [redacted] ’s concern, at the time [redacted] ordered the service, he had to agree to the terms and conditions of our subscriber agreement to begin his service with Hughes“Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computerStated speeds and uninterrupted use of service are not guaranteedActual speeds will likely be lower than the maximum speeds during peak hours.” We value [redacted] as a customer and would need to send a technician to [redacted] site to uncover any underlying issues with his service Hughes can create a complimentary dispatch If [redacted] still wishes to cancel his service; Hughes will waive half of the early termination feeDue to leasing the equipment it would need to be shipped back within days of the cancellation date to avoid being charged an unreturned equipment feeA box and prepaid label would be shipped to the address on file for the successful return of the equipment [redacted] would need to contact me at the number below to bring closure to his concerns We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, Ecole F [redacted] Executive Customer Support ###-###-#### [email protected]

April 14, "Tahoma","sans-serif";"> [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File # [redacted] Dear [redacted] : In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that ** [redacted] has some concerns about her account Our Executive Customer Support reviewed all pertinent database records prior attempting to establish contact with ** [redacted] “Unreturned Equipment Fee (applies to all Service Plans where the Equipment has been leased): Upon termination of Service, whether before or after the expiration of any minimum term commitment, all Subscribers to HughesNet Service Plans are required to return the modem, power supply, and radio (outdoor transmitter) to HughesThe equipment must be received in good condition within days of termination in order to avoid the Unreturned Equipment Fee (except in cases when the Subscriber Agreement has been terminated for breach, in which case the paragraph below will apply)An Unreturned Equipment Fee of $will be charged to your account for Equipment not returned within the allotted time framePartial returns will be given credit as follows: Modem and Power Supply – $100; Radio – $200.” After further review, ** [redacted] has returned the equipment and we have issued a refund of $to the credit card on file Unfortunately, Hughes is unable to issue a refund for non-sufficient fees ** [redacted] may contact me at the number below with any additional questions We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:From: [redacted] *** < [redacted] >Date: Tue, Feb 11, at 8:AMSubject: response to letter of 2/10/2014To: [email protected] To whom it may concern, The letter written by Hughesnet states that they now consider their part in this case closed and indeed, it is not The letter states that required parts were not returned, thus, there is a charge of $due It is stated that (now) I should have returned the “radio transmitter” which is located on the “arm of the dish” This is the first I have heard of this part or it having to be returned I do not know what part on the dish this is; there was no mention of this part having to be returned previously; the dish is located on the side of my house and a ladder would be required to remove whatever this part is, as would the tools necessary to remove whatever this part is When the box was sent to me with instructions to return the modem, there was no mention of a radio transmitter having to be returned or a diagram of where this radio transmitter might be or how to remove this part If HughesNet wishes to send a technician who is educated in removal of radio transmitters to my address to remove said radio transmitter, they are welcome to do so, with appropriate notice given to me as to the date and time I should expect this HughesNet employee to arrive This ongoing saga of the $owed to Hughesnet is just one of many, many complaints against HughesNet They are constantly stating that the initial name on service with them cannot be changes due to it being leased equipment, however, in the many times I contacted them to have them recognize that I was the individual to whom all correspondence should be directed and I was the individual paying for the service; I was told that the account was changed to my name In addition to this, if the initial name on the account cannot be changed but additional name(s) can be added to the account;why was my name never added, as I contacted HughesNet REPEATEDLY about this issue Again, as stated in my initial complaint to the Revdex.com; when HughesNet recognizes and states that there are no monies due and a letter to this effect is sent to myself and [redacted] ***; I will consider this matter closed I am sure that many customers of HughesNet get very tired of having to fight for their rights and spend time writing responses to their complaints and they just decide they will pay HughesNet to end the conflict; I am not one of those people Thank you for your time, [redacted] ***

April 16, "Tahoma","sans-serif";"> [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File # [redacted] Dear [redacted] : In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that ** [redacted] has some concerns regarding her HughesNet service and is seeking a refund After further review, Hughes has issued a check to the address on file in the amount of $which represents $equipment fee, $service and $bank fee We notified ** [redacted] of our decision on 4/15/ We sincerely regret any inconvenience that the [redacted] ’s may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

I am a widow I called the technical department to get an upgrade to my satellite internet serviceWas told I needed to put the account in my own name first, so I faxed the death certificate of my husband to the billing department as requested I have a transmission confirmationWhen calling billing and account department the next day, I was told they did not have the faxed death certificate, they had to confirm, I was passed around to different individuals, calls were dropped On calling again I asked for a supervisior to call me, seemed to be impossible, I hung up in frustration after hoursTwo days later I tried again, this time reached one person who finally transfered me to an account management department, where I was able to open a new account, and schedule a serviceman to come out the next morning for a new modem and update to different satellite I received an e-mail confirmation of new account, and guess what! The account was STILL IN THE NAME OF MY DEAD HUSBAND!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I provided a copy of my postal receipt inside the box with the equipment HughesNet has already acknowledged receipt of on 2/This, along with a detailed letter and a copy of my bank transactions, were in a sealed envelope with "Attn: Customer Refunds" on the outside HughesNet has already shown they are fraud and liars in their previous response by stating they attempted to contact me PRIOR to deducting unauthorized funds from my checking accountThis is a flat out lie!! HughesNet did not have any issues sending me several emails, including a statement advising nothing else was due on my account, AFTER my service was disconnectedThey did not mail me any noticethey did not call either of the two numbers they clearly have on file, or I would not have received a return call the evening I filed this complaintThey are clearly not accepting any fault in this situation at all, nor are they even entertaining the fact that the Agent I spoke to on the phone, the day I canceled my service, advised me I DID NOT need to return any portion of the dish equipment itself, only the modem and power supplyInstead, they had enough nerve to call ME a liar on the phone instead of apologizing for any confusion, accepting the fact this could have been said to me, etc They did not make ANY attempts available to them to contact me or to resolve the issue of the unreturned equipmentThe ONLY notification I received, was their unauthorized withdrawal of funds from my bank accountThis unauthorized withdrawal, caused me overdraft fees in the amount of $112, which I myself did not causeHughesNet appears to think they are above Legal processes and proper notification to Customers prior to taking such DRASTIC measuresThey not only defaulted on their portion of the contract in providing the service I was promised, but have also taken illegal action with my checking accountI was advised, not only on the phone, but also in an email, there was nothing further due on my accountIf they did not contact me to advise otherwise, why would I think there were any outstanding issues? I took the time to box the modem and power supply, with the pre-paid label they provided, why would I not return a piece of equipment (totally useless to me) as well? Then, to have a UPS driver show up at my home, unannounced, to pick up this same boxThis, clearly reflects the integrity of HughesNet and how they operate as a wholeThey provide a pre-paid UPS label with the packaging they send me, then pay for a UPS "Call Tag" to come to my home UNANNOUNCED on top of it??? This is the worst ran company I have ever seen in my life and I can't believe they are still in business If I do not receive a full refund for the $in overdraft fees they have caused, in addition to the out of pocket expenses of $it cost me to return useless equipment, for being LAZY with the lack of a simple phone call, mailing a notice or a simple email,I will have no choice but to file Civil Suite against themI have already spoken my personal attorney and several Civil Suite Attorneys and they are more than willing to file claim against HughesNet on my behalfIt appears there are many previous Customers this has happened to as well and they also are willing to join this law suite for ill treatment and "Unauthorized Withdrawals" Having a "Contract" with someone, does not mean they are exempt from standard Collection Laws Thank you for your assistance in your attempt to resolve this matterHowever, if this is not resolved quickly, I will invest my time with a more efficient method, as it is clear HughesNet does not care how they treat anyone, especially their own Customers!! Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I reported this issue starting back in March of 2014, and I saw other customers who have posted on the HughesNet blog having the same issues with service since the latter part of It is now August This is not a resolved issue Giving me credit on the account of $for only months does not resolve the fact that when my data is restored on the 21st of each month that all my allotted data is gone before the month ends (in other words, all 5000MB of the anytime data and some of the 5000MB of bonus data is gone by the 29th or the 30th of the month) I see large upload and download spikes during the times I am asleep or away from home on the Usage page of the website And there is no one using the wireless or hard wired connectionEach month, I complain and they add data tokens but haven't resolved the issue I have had the HughesNet HTmodem replaced and the receiver/transmitter on the satellite dish replaced and that did not fix the problem At the present time, I have disconnected my wireless router from the HughesNet modem starting prior to noon on 8/7/and it is still not connected now, and there is constant data depletion each hour on the hour uploading and downloading (showing on the Usage page of the online dashboard), and only the power cord and the coaxial cable coming in from the satellite dish is connected to the HughesNet modem There is not local area network (LAN) cable connected to the HughesNet modem and the power adapter is unplugged from my wireless router, so it has no power going to it at all So there is no possible way for anyone to be able to transmit or receive data since around 11:45am on 8/7/until presently while it is still not powered onThis has been very frustrating each month: I have called each and every month, and I have received calls from HughesNet technical support Many times, they call and do not leave any messages of the call and I have to call back and each time I call I have to explain the entire scenario over and over again, unless I'm lucky enough to get a technician to whom I have spoken I don't think most of the HughesNet customers are on a first name basis with the tech support department, and if the service was not having this issue, I would not be either I am really not satisfied with the performance of the service And I like I have explained in the past, I am a computer technician with almost years of networking and LAN experience I know how to diagnose and troubleshoot various IT issues, and I do know what I'm talking about when it comes to this matter, so they cannot talk over my head technicallyI just want HughesNet to provide the service they promise and for which I payI have attached a screenshot of my online usage today I left home at 8am and the modem has been disconnected since Thursday morning Regards, [redacted] ***

June 4, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-Re: [redacted] Complaint ID [redacted] Dear [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact ** [redacted] to resolve the outstanding matter It is our understanding that ** [redacted] has some concerns regarding his HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’s account was activated on April 5, and requested to cancel his service on May 5, Due to the account being cancelled within days, there is no contractual agreement and the early termination fee of $does not apply** [redacted] ’s account has be credited the disputed amount of $and that amount will be refunded to the card on file We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support###-###-####[email protected]

February 26, black;"> [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] - [redacted] File # [redacted] Dear ** [redacted] : In response to your letter to the executive customer support division of Hughes, it is our understanding that ** [redacted] - [redacted] has some concerns regarding her HughesNet service ** [redacted] - [redacted] states she had issues with her billing cycleAs a result, Hughes issued a refund to the credit card on fileIn addition, we applied a credit for $off for (10) months Unfortunately, we will be unable to cancel the account without penalty We left a message informing ** [redacted] - [redacted] of our decision on 2/26/and we are awaiting a return call We sincerely regret any inconvenience that ** [redacted] - [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

June 27, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] Complaint ID [redacted] Dear [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact ** [redacted] to resolve the outstanding matter It is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’s account is registered to [redacted] and was activated on February 27, and the service was cancelled on January 6, Due to the account being cancelled outside of the month commitment period, there is no contractual agreement and the early termination fee of $does not applyWe are actively investigating ** [redacted] ’s refund concernOur records indicate two refund checks were sent to an address in Alabama in the amount of $and they have both been cashedWe are trying to determine all of the information involved with the issued and cashed checks and we will follow up with ** [redacted] within the next weekWe sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support###-###-####[email protected]

A quick warning to people who are considering Hughes Network Systems for internet servicesMy Mother passed away in June I called Hughes Network to cancel her internet Sent a death certificate as they requested Made a follcall to make sure they received the certificate It is now the end of August and the company is still sending collection notices Beware

July 3, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] Complaint ID [redacted] Dear *** [redacted] : In response to your letter to the Executive Customer Support division of Hughes, It is our understanding that ** [redacted] has some concerns regarding his HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’s service was activated on January 21, On May 22, 2014, ** [redacted] ’s account was cancelled As a result of cancellation within his contractual agreement, ** [redacted] ’s account was charged an early termination fee in the amount of $ Regarding ** [redacted] ’s request to cancel without penalty, please be advised that when ** [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ** [redacted] ’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties ** [redacted] experienced with our service, we have issued a credit of $to his account representing the early termination fee and that amount has been refunded to the card on file We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your considerationVery truly yours, [redacted] Executive Customer Support###-###-####[email protected]

July 18, 2016Mr [redacted] Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-3404Re: [redacted] File# [redacted] In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that Ms [redacted] has some concerns regarding her Hughes serviceOur Executive Customer Support reviewed all pertinent database records In order to provide resolution to Ms [redacted] ’s complaint, Hughes would need the account number or phone number associated with the complaint Hughes is wholly committed to clarifying the nature of Ms [redacted] ’s concerns and expectations relative to her accountWe look forward to addressing these concerns as soon as possible Very truly yours, EF [redacted]

August 12, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] *** Complaint ID [redacted] Dear *** [redacted] : In response to your letter, to the executive customer support division of Hughes, it is our understanding that [redacted] has some concerns regarding her service Our records indicate that [redacted] ***’s service is actually registered to [redacted] and was activated on May 7, On June 5, the service was upgraded to our GenserviceAt the time [redacted] ordered her service, she had to agree to the terms and conditions of our subscriber agreement to begin his service with Hughes Hughes’ subscriber agreement contains specific language advising our customers that we do not guarantee minimum speeds “HNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDS.” When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factorsStated speeds and uninterrupted use of service are not guaranteedDuring peak hours, actual upload and download speed will likely be lower than speeds indicated.” While Hughes makes every effort to disclose our benefits and limitations, Hughes understands [redacted] ***’s frustration and concernIn the most recent speed and web response tests taken, the results indicate the service is operating as it shouldOur customer support has only received one call since the service was upgraded and there were no problems found at that time [redacted] will need to troubleshoot the service with technical support so that we can try to resolve any issues that she may be experiencingIf the issues aren’t resolved at the first level of support we can offer [redacted] a complimentary diagnosis of her computer, router, web browser, etcwith Home Tech Support which Hughes uses to troubleshoot issues beyond the actual internet serviceWe can also have [redacted] troubleshoot with our advanced technical support agent if she is still experiencing issues after her Home Tech Support session We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, Darron *W [redacted] Executive Customer Support###-###-####[email protected]

August 21, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] Complaint ID [redacted] Dear [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact [redacted] to resolve the outstanding matterIt is our understanding that [redacted] has some concerns regarding his HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that [redacted] ’s service was activated on April 30, On July 26, 2014, [redacted] ’s account was cancelled As a result of cancellation within his contractual agreement, [redacted] ’s account was charged an early termination fee in the amount of $ Regarding [redacted] ’s request to cancel without penalty, please be advised that when [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of [redacted] ’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties [redacted] experienced with our service, we have issued a credit of $to his account representing the early termination fee [redacted] ’s equipment is not eligible for return credit because it must be returned within the first days of installation to receive a credit/refundTypically the early termination fee wouldn’t be waived in its entirety because customers must agree to the terms and conditions of the subscriber agreementWe have waived it in [redacted] ’s case to help out in the best way we can considering his circumstancesI credit of $has been applied to the account and that amount has been refunded to the card on file [redacted] can expect to see that refund within 24-hoursWe sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, Darron W [redacted] Executive Customer Support###-###-####[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have not received a full refund of $my next step is to contact my CC issuer and explain the situation to them, in hopes of a chargebackI have nothing to discuss with Hughes Net on this date, or any other date for that matterYour companies behavior practices are well noted within the public, and on a personal level of everyone that I come in contact withI supplied all the pertinent information, and have clearly stated my caseI did NOT have a "bounced" paymentI asked one of Hughes Net' reps to MAIL me my final billI then switched banksMy final bill NEVER came, until I received a notice from the Collection AgencyThe amount listed was NOT correct, as was nothing with your companyThat is when I contacted Hughes Net about the overages, and was informed that ALL early termination fees would be waivedThat is the whole reason for this complaint, because I received a notice from the collection agency in the amount of near $I was strong armed into paying the $Never did I agree to pay this amount as stated in your latest responseI was forced to pay it, or great harm would have been done to my credit ratingShame on you Hughes Net, and your practices I will not call Hughes Net in regards to this issue, as I have already contacted the company on multiple occasions, and deemed that avenue uselessI will contact my CC issuer, explain that I have tried in good faith to resolve this issue amicably with Hughes Net, but was unsuccessfulI do not feel it is right to extort money from people, utilizing their credit rating as hostageMy hopes are that my CC issuer feels the same and issues a chargeback on my behalf Regards, [redacted]