Hughes Network Systems

In that I live approxfeet from the nearest residence in Allen, Texas, I had little choice but then but to choose Hughes.Net once Sprint terminated ClearI read the negative reviews on several internet sitesI had hoped that I would not be submitting one laterIn essence, the first month worked okayI was able to watch a movie, albeit choppyI was able to access the internet for emails and able to upload and download documents for workThereafter, and for all months following their day grace period, I was throttled nearly at the outset of each cycle - which makes little sense given that I only used their service for email and FacebookIt was so bad that I demanded they review my usageIn one day stint alone, they claimed I used all 20gb of datadays I wasn't even in my home! No downloads, no apps, no Smart TVs eating dataHughes gave every excuse in the book, *(tower in Montana is having difficulty due to the rain, data used by Smart TVs *(despite not being linked), iPhone must be running *(despite wifi being of on all), other instruments uploading apps or updates, video streamingevery excuse, except an acknowledgement that I wasn't getting what I was purportedly paying forThankfully, ATT installed a fiber optic line today, which is why I'm able to write this reviewAs of last night, I couldn't access my email at allI couldn't access the internet either, except by by little trustworthy iPhoneUploading and downloading has been a harrowing experienceIn the last months, I used my cell phone as a portable hotspot most the time when I needed reliabilityIf I needed to use my computer, had to move it directly below the satellite *(outside, sitting at a table) at times to just get service, which was virtually always delayed and slowcrossing my fingers, holding my breathepraying that my email would upload a PDF documentThat, despite having an unsightly dish the size of a small car placed on top of my houseAlas, termination dayLast time I called, I understood that Hughes understood the problems I was experiencing and would not assess a termination feeLast night however, I am met with someone new who stated there was a early termination fee, since I was outside the day window trial periodNo exceptionsAlready disgusted by the ordeal last night with no access, I had little recourse but to accept any terms he was willing to approveAfter minutes on the phone about how I paid for the 2nd most expensive plan from the outset ($110/month), and did not receive what was represented (he claims I only had logged calls; of note, the number ending will not yield an answer most the time), he finally reduced to a cancellation fee; a cancellation fee for service that never worked properly following the grace periodOf note, it's not just the cancellation fee that triggered this review but the additional headache suffered, and expense I was out with ATT for using their data plan since Hughes' service failed in all dimensionsI am left to wonder if Hughes deliberately ensures that data speed works as it should in the first days only for them to throttle you in the non-grace period - knowing they will have terminations like these generating significant revenueAn investigation needs to be undertaken to ascertain the variance during the grace period versus non-grace periodAdditionally, that others will increase their data and reliance on what I deemed deplorable service2nd highest data plan yet I was throttled nearly at the outset of each cycleThat, or the service just didn't work as it shouldThey determine what your data usage is; not the other way aroundWe did everything we were told from shutting all computers, Smart TVS, Phone Wifi, etcoffIt simply made no differenceI cannot recommend this service under any pretense for Allen, TexasFrankly, with the other reviews - virtually all negative on the internet - I am left to wonder how the service has an A+ rating

September 2, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] Complaint ID [redacted] Dear [redacted] : In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that [redacted] has some concerns regarding his HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that [redacted] ’s service was activated on June 5, On August 5, 2014, [redacted] ’s account was cancelled As a result of cancellation within his contractual agreement, [redacted] ’s account was charged an early termination fee in the amount of $ Regarding [redacted] ’s request to cancel without penalty, please be advised that when [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of [redacted] ’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties [redacted] experienced with our service, we have issued a credit of $to his account representing the early termination fee and last month of servicePlease be advised that the last month’s charge is valid because the service cancels at the end of the bill cycle which would’ve been September 5th A refund of $will be refunded to the card on fileWe sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, Darron W [redacted] Executive Customer Support###-###-####[email protected]

This company s*I'm now months into my year contract and I will that I never heard of Hughes netWe have never got what they promised we can't watch movies without it buffering and laggingWe are always slow because we have no data but the things is it gone as soon as get itWe have no idea where it goesI wish that I had a few hundred dollars laying around so that I could make them go away!! I have months left it would still take $dollars to pay them offI would NEVER recommend this company to anyone not even my worst enemyI have complained then since we got it at one point that gave us more data but still had pay for itI pay almost one hundred dollars a month nothingThere is another service in my area that is less money for more data and my son would be able play on his game systemThis company is a jokeNEVER BUY HUGHES NET!!!!!!!!

Hughsnet is absolutely the worst company to deal withThe customer service is nonexistent and the online speed is very slow when it works at allA week ago they were off line for full daysMy business is really sufferingStay away from this!!!!!!!!

This company is a complete scamThe only truthful person I spoke with said that their service would not work and recommended us go with a different companyWe were supposed to get a full refund but then that was changed to less than half of what we had paid themIt's been a joke trying to actually get that refundWe were told it would automatically be 3-days after they received their equipment, when that timeframe went by we called againThis time we were told another 3-business days since something wasn't done properly on their endToday has been the 5th day and we are told it'll be days for a check to be received by mailI also called on my husband's account (I am not listed anywhere) and the person I am dealing with has asked for no validation from me on who I am, has not asked to speak to my husband even after I told him its my husband's account and is now wanting to refund this money back to me via debt card or my account if it hasn't been mailed out alreadyThis is not a company to trust with your information because their employees will gladly give your money to whoever callsWho knows what they do with your information

August 26, 2016Mr [redacted] Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-3404Re: [redacted] Dear [redacted] In response to your letter it is our understanding that *** [redacted] has some concerns regarding her service Our Executive Customer Care representative reviewed all pertinent database records“To ensure fair Internet access for all HughesNet® Gensubscribers, Hughes maintains a special Fair Access Policy for these subscribersThis policy establishes an equitable balance in Internet access for all HughesNet subscribersHughes assigns a Data Allowance to each service plan that limits the amount of data that may be downloaded or uploaded within a one-month periodSubscribers who exceed this limit will experience a temporary reduction of speed.”“Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computerStated speeds and uninterrupted use of service are not guaranteedActual speeds will likely be lower than the maximum speeds during peak hours.”Please be advised when [redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled the service prior to expiration of the service commitment periodConsequently, we believe that we have a contractual right to assess these feesHowever, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policyWhile Hughes makes every effort to disclose our benefits and limitations, Hughes understands [redacted] ’s frustration and concernAfter review, Hughes will waive half of the early termination fee by contacting our billing department at [redacted] and refer to case number [redacted] It is the customer’s responsibility to return the equipment and there is a $ [redacted] DE installation fee by contacting our billing department at [redacted] A box will arrive within 7-business days after cancellation and the equipment needs to be returned which include the modem, power cord, and the radio transmitter within days to avoid being charged Un returned Equipment Fee of up to [redacted] We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration.Very truly yours,EF [redacted]

I ordered HugheNet months ago when I moved to a location [redacted] didn't reachI was never told of a contract and they stated that I would be able to do my internet activity, but not online gamingEvery month we run out of data that they claimed would be enoughI upgraded my service thinking it would help, but all I'm doing is throwing my money awayTheir commercials on TV claim that they have fast uploads and that you can stream movies and TV shows with no problemsI can't even watch a video on Facebook without it buffering every secsThey are deceptive in their advertisements and are not honest with you when you call to sign upI will never recommend this company to anyoneI will be sure to steer them away if canThis service is ridiculous

If you want to use saterlite internet and can't find a company to provide you service, I'm so so so sad to inform you that you should walk, no, no run from Hughesnet Their customer service may be polite however they are very ineffective This is the situation, I requested service at my new home, which is far from the center of town It is difficult to find a good internet provider so I opted for Hughesnet just so I would be able to watch Netflix The instillation department assured me that with their service I would be able to watch Netflix just to be safe I ordered the highest level of service they offered at the date of instillation the installer informed me that Netflix would not work well with this internet provider I asked him to cancel our instillation and to inform the company that I would not be using their services I followed up a few days later and found the installer had not done as I asked No problem, no big deal This is where the nightmare begins they charged me for three different services on my Card and they refunded me for one of the three charges The other services they charged me for I had to call each company separately to receive my refund After a few days I was able to find the phone number for one of the companies however the third and final company does not exist for over a week now I have been on the phone with Hughesnet trying to get to the bottom of this situation to no avail kindly though their customer service rep come off they are sincerely not willing to help so for now I say beware of doing business with Hughesnet or you might feel the burn as I have again I say BEWARE!!! P.Sas of this writing my credit card company is investigating

November 6, 2015Mr [redacted] Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-3404Re: [redacted] *** Case # [redacted] Dear Mr [redacted] In response to your letter to the executive customer care division of Hughes, it is our understanding that Ms [redacted] has some concerns about receiving advertisements After further review, we have sent a request to our marketing department to remove Ms***’s information from our filesIt can take up to (6) to (8) weeks for the correspondence to cease We sincerely regret any inconvenience that Ms [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration.Very truly yours,EF [redacted]

March 4, Dear [redacted] : In response to your letter to the executive customer care division of Hughes, it is our understanding that [redacted] has some concerns regarding her service Our executive customer care representative reviewed all pertinent database records“To ensure fair Internet access for all HughesNet® Gensubscribers, Hughes maintains a special Fair Access Policy for these subscribersThis policy establishes an equitable balance in Internet access for all HughesNet subscribersHughes assigns a Data Allowance to each service plan that limits the amount of data that may be downloaded or uploaded within a one-month periodSubscribers who exceed this limit will experience a temporary reduction of speed.”“Some users consume much more bandwidth than the average user, and they will experience reduced download speeds as a result of exceeding their Download AllowanceYou may be surprised to find that the top one percent (1%) of users download times more the average userBy providing a Data Allowance, more of the shared bandwidth is made available for everyone to useMost users will have a better experience as a result of the Fair Access PolicyOnline activities such as viewing Websites, checking email, watching video clips or similar short streaming media, and automatic software updates are unlikely to cause you to exceed your monthly Data Allowance.”Please be advised when [redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled the service prior to expiration of the service commitment period Consequently, we believe that we have a contractual right to assess these feesHowever, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policyWhile Hughes makes every effort to disclose our benefits and limitations, Hughes understands [redacted] ***’s frustration and concernAfter further review, we have issue a credit for the early termination fee in the amount of $A box will arrive within 7-business days after cancellationSubscribers to HughesNet Service Lease Plans are required to return the modem, power supply, and radio (outdoor transmitter) to HughesThe equipment needs to be returned within days of cancellation date or be charged a $Unreturned Equipment Fee ($for the modem and power supply and $for the radio transmitter)[redacted] may contact me directly with any additional questions.We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration.Very truly yours,Ecole FSrExecutive Customer Support

The lack of customer service with this company is beyond astoundingWe gave this company a try due to our service area does not have fiber optic linesThe prices are ridiculous, the service is horrible, there is little to no service and the bandwidth options are horribleTo cancel this service even with paying the early termination fee is like pulling teeth, they try to get around every corner possible to make you stay a customer, they sent me a box that had a picture of a modem and power cord to return, before sending this I asked what all I would need to send since they had place a satellite on my roof they assured me the only thing I would need to send is the modem and power cord that the satellite was part of the equipment being covered in the $early termination feeI returned these items as picturedI was advised that they took my payment method off fileTwo months later I'm getting ready to pay my bills online and notice that my amount it my account is low I go to review the charges and low and behold there is a $charge from themI called them and they advised me that the charge was for a radio transmitter which I had no idea what that was then they informed me it was a device attached to the satellite on my roof which was previously stated that I did not have to worry about that equipment, I demanded a refund they advised me that I would need to personally get on my roof and and detach a device I had no idea was, I told them this was not logical and the needed to send some to get it in turn they adv me to send a tech out to my house it would cost over $100.00, I advised them this was not going to happen in turn they waived the tech fee, but told me I would have to send the equipment back on my own dime again I told them that was not going to happen they sent a box in which they advised I would need to take to UPS and then contact them with a tracking number and they would process a refund, mind you I have had to contact them over times within the past week about this issue, I dropped the package off then called them with the tracking # like they requested, only to be told thank you for sending the item back but we will need you to call us again in hours before we can process you refundI still have yet to receive my refundThis experience with this company who lacks customer service skills was a nightmare

July 7, Mr [redacted] Trade Practice Consultant Revdex.com K Street North [redacted] 10th Floor Washington, DC 20005- Re: [redacted] Complaint [redacted] Dear Mr [redacted] : In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that Ms [redacted] has some concerns regarding her HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that Ms***’s service was activated on December 15, On February 10, 2016, Ms [redacted] initially called to request to cancel the service because of relocation and was advised that Hughes could move the service at no charge and the move program was acceptedOn February 11, Ms [redacted] called to request to cancel the move program and agreed to suspend the service which can be done for up to six months per rolling monthsThe suspension covers only the serviceLease fees and any other subscription services aren’t covered during suspension and the contractual period is frozen until the account is reactivated manually per request or at the end of the suspension periodOn May 3, the account was locked because there was a past due balance of $which was paid on May 17, Once the account was brought current it was unlocked by the system and removed from suspensionOn May 17, Ms [redacted] again requested to cancel the service and indicated that she has already moved but the landlord wouldn’t permit the installation of the satellite dish when the move program was again offeredOn June 13, the account was cancelledAs a result of cancellation within her contractual agreement, Ms***’s account was charged an early termination fee in the amount of $which she agreed to pay and Hughes agreed to waive the outstanding balance of $ Ms [redacted] was also charged $for the unreturned equipment Regarding Ms***’s request to cancel without penalty, please be advised that when Ms [redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementAll customers have days from the time of activation to cancel without penaltyConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of Ms***’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties Ms [redacted] experienced with our service, we have issued a credit of $to her account representing half of the early termination feeIn addition we will send a prepaid label and instructions so that the leased equipment can be returned for creditMs [redacted] can use any box of her own to send back the radio transmitter, modem, and power supply which will be detailed in the instructions We sincerely regret any inconvenience that Ms [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, Darron W [redacted]

March 17, [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File# [redacted] Dear [redacted] : In response to your letter to the executive customer support division of Hughes, we have attempted to contact ** [redacted] to resolve the outstanding matterIt is our understanding that ** [redacted] has some concerns regarding his HughesNet service Please be advised when ** [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subject to an early termination fee in the event he cancelled the service prior to expiration of the service commitment period Consequently, we believe that we have a contractual right to assess these fees However, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policy We will issue a check to the address on file for half of the early termination fee in the amount of $ A box and prepaid label will be sent to the address on file for the successful return of the equipment ** [redacted] may contact me at the number below with any additional questions We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

March 12, [redacted] Trade Practice Consultant Revdex.com K Street Northwest 10th Floor Washington, DC 20005- Re: [redacted] Complaint ID Dear [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact ** [redacted] to resolve the outstanding matterIt is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’s service was activated on July 15, On January 2, 2014, ** [redacted] requested to cancel her service Regarding ** [redacted] ’s request to be refunded $239.83, she was refunded that amount to the card on file on January 3, and disputed the initial charge on March 12, with her financial institutionAs a result, that amount has been debited back to her Hughes accountThe remainder of the balance on the account is a result of that disputed payment after it was already refunded in addition to an early termination fee in the amount of $ We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

November 9, Mr [redacted] Trade Practice Consultant Revdex.com K Street Northwest 10th Floor Washington, DC 20005- Re: [redacted] Complaint ID [redacted] Dear Mr [redacted] : In response to your letter to the Executive Customer Support division of Hughes, It is our understanding that Ms [redacted] has some concerns regarding her HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that Ms [redacted] ’s service was activated on August 2, On September 23, Ms [redacted] requested to cancel her service and was advised of the early termination fee in the amount of $for the internet service and $for the phone service as a result of canceling during the contractual period At the time Ms [redacted] ordered her service, she had to agree to the terms and conditions of our subscriber agreement to begin her service with HughesHughes’ subscriber agreement contains specific language advising our customers that we do not guarantee minimum speeds “HNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR OPERATE AT ANY MINIMUM SPEEDS.” When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factorsStated speeds and uninterrupted use of service are not guaranteedDuring peak hours, actual upload and download speed will likely be lower than speeds indicated.” You can use Netflix with our Genservice, but be sure to continue to monitor your monthly Data AllowanceIt’s important to remember that your home is approximately 22,miles away from the HughesNet satellite in spaceIn order to minimize the delay that comes from having data travel back and forth over such a vast distance, your modem uses advanced acceleration techniquesHughes’ service is shared bandwidth with a Fair Access PolicyTo ensure equal Internet access for all HughesNet subscribers, Hughes maintains a Fair Access Policy (FAP)This policy applies to all HughesNet service plansGen customers have two buckets of fixed data allowance per monthOne being anytime bytes and the other being bonus bytes which have a fixed amount of data consumption between 2am-8am their local timeOnce the bonus bytes consumption has been exceeded, to resume browsing speeds it would be necessary to purchase tokens to be released from the Fair Access PolicyDepending on the service plan the fixed amount of data allowance for anytime bytes ranges from 5GB to 20GB per monthHughes now has plans that include bonus bytes with up to 50GBPlease be advised the first days the data allowance is relaxed to allow customers to download updates, software, etcwithout exceeding the data allowanceCustomers can still monitor their usage to know how much data is being used even with the relaxed period Regarding Ms [redacted] ’s request to cancel without penalty, please be advised that when Ms [redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of Ms [redacted] ’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties Ms [redacted] experienced with our service, we have agreed to issue a credit to cover the early termination feeMs [redacted] will still have a balance on the account because she has disputed all payments made to HughesThose disputes were initially rewarded to Ms [redacted] by her bank and one dispute has been won by Hughes to date We sincerely regret any inconvenience that Ms [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, Darron W [redacted] Executive Customer Support ###-###-#### [redacted]

First, we were sold and charged for internet speeds that we were later told was not feasible in our areaAnd when technical support was contacted to resolve the issue, the technician slowed it down even more than it was, and then was giving all kinds of excuses as to why it couldn't be fixed; never once offering to talk to someone else who might know how to fix itThen when I contacted the sales department to cancel the service, I was transferred times, then given another number to call, where I was promptly placed on holdI repeatedly told the sales person I wanted to cancel the service, until which point that I was so frustrated, I was crying and yelling at himAnd when I asked to speak to his supervisor, he wanted to know why! After I finally got thru to him that nothing he was going to say was going to change my mind, he informed me that I would have to crawl onto the roof of my 2-story house to take the arm off the dish and send it back to themI told him he could send someone after the equipment because I am not able to get on my roof! He informed me it would cost me $for someone to come get the equipmentThat's when I told him I was filing these complaints

This company is HORRIBLEI have been dealing with them for over years for a service I used for two monthsThe Internet was slow and never worked right When I called to cancel it after two months they said I was locked into a contact because I didn't complain about the service within the first days They said I could suspend the service for monthsWhich they still charged me $a month for equipment rental After six months they turned it back on without asking me I called again to cancelThey said it would be almost $to cancel because of the year contractThe months I had it suspended didn't count towards my two years So I paid $a month for 1/years My time was finally up, so I called a few weeks ago to cancel After arguing that my time wasn't up and I needed to pay $to cancel, I hung up on themI then received a box in the mail to send the equipment backI sent everything I had and UPS picked up the shipment One week later I received notification from my bank that hughesnet had charged me $I called and asked whyI was transfered twice until someone could finally answer my questions They charged me $because I (the week pregnant woman) didn't go on the roof, to the satellite, disconnect a radio transmittal and mail it back with the rest of the equipmentWhy is that my job?? They send a contractor out to assemble the satelliteWhy wouldn't they send someone to disassemble it? I will make sure everyone of my friends and family know to never use this companyIt is a jokeI have disputed the charges and sent back the transmittalI will never use this company for anything ever again, and I will make it a point to bad mouth them to anyone that will listen

July 24, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] Complaint ID [redacted] Dear [redacted] : In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that [redacted] has some concerns regarding her HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that [redacted] ’s service was activated on October 23, On July 8, 2015, [redacted] ’s account was cancelled As a result of cancellation within her contractual agreement, [redacted] ’s account was charged an early termination fee in the amount of $With the exception of a period of time between January 13, and February 28, 2015, [redacted] ’s issues with her service were a result of her exceeding her data allowance and or problems with her equipmentWe have issued a total credit in the amount of $between January 8th and February 23rd which is equivalent to two months of service for technical issues with the service Regarding [redacted] ’s request to cancel without penalty, please be advised that when [redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of [redacted] ’s circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties [redacted] experienced with our service, we have issued a credit of $to her account representing half of the early termination fee We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your considerationVery truly yours, Darron W [redacted] Executive Customer Support###-###-####[email protected]

I moved in May and wanted to transfer my Cable and Internet provider My internet provider was not available in my new area So DirectTV suggested I use Hughesnet for internet service Hughesnet is definitely the worst internet provider on the planet They are worse than dial up We could not do anything with this company After months and months of disputes with how slow their internet is And them not being able to fix any issues I got a new internet provider But Hughesnet then charged me almost $because I cancelled their poor service They also charged me an installation fee when it was supposed to be free Lies! Why do you DirectTV support such a fraudulent Company? I feel violated by both companies Do not do service with these companies They definitely have learned how to take peoples money but do not provide the service they say they canDisappointedLynette

I used Hughes Net because I was looking for a internet service I could turn off and on for my 2nd homeIn the beginning, they were very positive, and told me it was not a problem to do soFirst few months, I had no charges when I turned the equipment offThen, after months or so, I began being charged $month for equipment fees, even though I wasn't using the serviceNo explanation was given why I wasn't told of this fee when I signed up for the service, nor why I didn't have to pay that in the beginningThen, after some time, when I asked to pause my service, like I have done always in the past, I am told they can't do that anymore and I would have to pay for the monthly service, even though no one is at the residence and no one would be using the service for several months So, I said that I wasn't going to pay for something I didn't use, and told them to close my accountAlthough I will pay an early termination fee, it is still cheaper than paying for a service that I am not usingOh, did I mention the service is horrible? It always timed out, or just didn't work at allI made several phone calls to address this situation and was told that there was nothing else they could doSo, not only did they make me pay for a service that wasn't being used, it was also a horrible service when I tried to use it!