Hughes Network Systems

June 10, Dear [redacted] :In response to your letter it is our understanding that [redacted] has some concerns regarding his service Our Executive Customer Care representative reviewed all pertinent database recordsAfter further review, Hughes maintains a $monthly service fee to offset the cost of invoice generation, mailing, and processingHughes’ customers that maintain a credit or debit card for the purpose of paying monthly fees are not charged an additional $per month feeIn addition, Hughes’ subscriber agreement contains definitive statements regarding the $ per month invoice generation fee“In the event that, for whatever reason, services charges are paid by you pursuant to a paper invoice to be prepared by Hughes, Hughes will charge you an additional administrative fee of $per month.”We show [redacted] ***’s account is currently on credit card billingHe may view the terms and condition of the invoice fee at legal.hughesnet.com [redacted] currently has $off the account for (3) months.Account Number : [redacted] Date Due : 06/27/2015Invoice Number : **- [redacted] Issue Date : 05/28/2015Purchase Order # : N/AHUGHESNET and BROADBAND UNBOUND are trademarks of Hughes Network Systems, LLCAccount ChargesDescription Total Accounts Charged Amount Discounts Service Discount ($x Months) -$Service Fees HughesNet Service 3-month Credit -$HughesNet GenPrime-Prorated $HughesNet GenPrime $HughesNet GenChoice-Prorated -$Rental Fees HughesNet Equipment Lease $Warranty Fees Express Rep [redacted] Premium $Other Fees Invoice Charge $Property Tax Surcharge $Total Accounts Charged $Summary and Tax DetailsDescription Charges ($)Account Charges $62.68Sponsored Charges $0.00Installation & Field Service Charges $0.00Total Taxes $3.52Total Charges and Taxes $66.20Unfortunately, Hughes will not issue a refund for the invoice fee[redacted] would need to contact me directly if he has any additional questionsWe sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration.Very truly yours,Ecole F*SrExecutive Customer Support

[redacted] [redacted] *** [redacted] Complaint ID [redacted] [redacted] *** [redacted] In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that [redacted] has some concerns regarding his HughesNet service Our Executive Customer Support reviewed all pertinent database records and is unable to locate an accountHughes is wholly committed to clarifying the nature of [redacted] ***’ concerns and expectations relative to his accountThis complaint sounds as though it was intended to be directed to [redacted] , however if [redacted] has an account number or phone number for a Hughes account that can be used to access the account per his letter, we will be able to contact him and attempt to resolve his complaint We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, Darron DW [redacted] Executive Customer Support###-###-#### [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have not received a full refund of $my next step is to contact my CC issuer and explain the situation to them, in hopes of a chargebackI have nothing to discuss with Hughes Net on this date, or any other date for that matterYour companies behavior practices are well noted within the public, and on a personal level of everyone that I come in contact withI supplied all the pertinent information, and have clearly stated my caseI did NOT have a "bounced" paymentI asked one of Hughes Net' reps to MAIL me my final billI then switched banksMy final bill NEVER came, until I received a notice from the Collection AgencyThe amount listed was NOT correct, as was nothing with your companyThat is when I contacted Hughes Net about the overages, and was informed that ALL early termination fees would be waivedThat is the whole reason for this complaint, because I received a notice from the collection agency in the amount of near $I was strong armed into paying the $Never did I agree to pay this amount as stated in your latest responseI was forced to pay it, or great harm would have been done to my credit ratingShame on you Hughes Net, and your practices I will not call Hughes Net in regards to this issue, as I have already contacted the company on multiple occasions, and deemed that avenue uselessI will contact my CC issuer, explain that I have tried in good faith to resolve this issue amicably with Hughes Net, but was unsuccessfulI do not feel it is right to extort money from people, utilizing their credit rating as hostageMy hopes are that my CC issuer feels the same and issues a chargeback on my behalf Regards, [redacted]

June 09, [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File # [redacted] Dear [redacted] : In response to your to the executive customer care division of Hughes, it is our understanding that ** [redacted] has some concerns regarding his HughesNet service Our records reflect that ** [redacted] account was cancelled After cancellation, ** [redacted] filed a dispute with his financial institution for services charged in the amount of $ His credit card company ruled in her favor and issued ** [redacted] a refund for the full amount of When a credit card company rules in favor of the customer, it does not resolve the account status with Hughes Therefore, the customer must work with Hughes to resolve the overriding issue for the disputeAs a result, the amount of $reverts back to ** [redacted] ’s account After further review, In light of the issues ** [redacted] has with moving his service to a new location; Hughes has issued the credit for the $which represents $equipment charges and service fee of $59.99(2)The current balance is $ While ** [redacted] ’s account went to our collections department, Hughes does not report information to any credit reporting bureau with respect to our customers’ accounts ** [redacted] may contact me at the number below with any additional questions We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

February 27, black;"> [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File# [redacted] Dear [redacted] : In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Care representative reviewed all pertinent databasesAfter further review, the refund has been issued to the credit card on file in the amount of $Unfortunately, we would be unable to issue a refund of the credit card interest ** [redacted] may contact me at the number below with any additional questions We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Care ###-###-#### [email protected]

March 12, [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] Complaint ID [redacted] Dear **Dennis: In response to your letter to the Executive Customer Support division of Hughes, we have contacted ** [redacted] to resolve the outstanding matter It is our understanding that ** [redacted] has some concerns regarding his HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’s account was activated on July 3, Regarding ** [redacted] ’s concerns, we have scheduled a call from our advanced technical support department to address his IP address issuesOnce advanced technical support has taken ** [redacted] ’s case, they will continue to work with him until the matter is resolved the best way that Hughes will be capable of doing so We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

May 22, "Tahoma","sans-serif";"> [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File # [redacted] In response to your letter to the executive customer care division of Hughes, it is our understanding that [redacted] has some concerns regarding her HughesNet service and is seeking de-installation of her equipment Our executive customer care representative reviewed all pertinent database recordsPlease be advised when [redacted] subscribed to the HughesNet Service, she expressly agreed that Hughes is not obligated to retrieve, the antenna, mount, or any cables After further review, Hughes agrees to make an exception regarding our cancellation policyAs a result, Hughes has covered the cost to successfully de-install [redacted] ***’ equipmentA certified technician will be contacting [redacted] to schedule an appointment Due to leasing the equipment [redacted] would need to return the equipment within day of the cancellation date once the technician has performed the de-install to avoid being charged and unreturned equipment fee Please be advised when [redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subject to an early termination fee in the event she cancelled the service prior to expiration of the service commitment period Consequently, we believe that we have a contractual right to assess these fees However, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policy In addition, we have waived half of the early termination fee, bringing the amount due to $ If [redacted] has any additional questions she may contact me at the number below We sincerely regret any inconvenience that [redacted] may have experienced to improve the level of his service and we are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very Truly Yours, [redacted] Executive Customer Support ###-###-#### [email protected]

When I took internet with Hughes net I had to be a t work when it was connected so my daughter and her fiancee (not now) was here for meHughes Net connected his service which was on a road before you get to my address when finished mine was hooked up I have had nothing but problems since 1/I only have a kindle fire to use the internet they had my acount S one number which I was paying from those statements I received then was told my account number has some other numberI pay my Account on 10/2/(for use if kindle only) I have called numerous times with something incorrect I a actually told to close my account but I would have to pat the early disconnect fee of to close they have caused me nothing g but getting me upset.I cannot afford this feeAlso, on October they took out an extra + without my permission saying that I was paying direct bill I receive a paper bill and this is what I pay fromThis company has caused me at least worth of upset, anguish and high blood pressure trying to get everything straightened out

April 23, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-Re: [redacted] Complaint ID [redacted] Dear ** [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact ** [redacted] to resolve the outstanding matter It is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’ account was activated on February 20, and requested to cancel her service on March 20, Due to the account being cancelled within days, there is no contractual agreement and the early termination fee of $does not apply** [redacted] ’ account has be credited the disputed amount of $and that amount was refunded to the card on fileWe sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your considerationVery truly yours, [redacted] Executive Customer Support###-###-####[email protected]

March 25, [redacted] Trade Practice Consultant Revdex.com K Street Northwest 10th Floor Washington, DC 20005- Re: [redacted] Complaint ID [redacted] Dear [redacted] : In response to your fourth rebuttal letter to the Executive Customer Support division of Hughes, regarding ***’ latest concern, Hughes’ subscriber agreement states that all charges associated with the account, not just monthly service fees will be billed to the method of payment on the accountRegarding ***’ last statement as it pertains to what Hughes is authorized to charge, there is a continuation in the agreement that mentions other fees associated with the accountThat verbiage is highlighted below “In the event that you used a debit card to activate your subscription, you authorize Hughes to initiate debit entries to your checking or savings account, as the case may be, for payment of the monthly charge for the ServiceHughes, pursuant to this authorization, will debit the monthly service charge for the Service from your account each monthIn addition, Hughes will deduct from your account any and all early termination charges arising from termination of your Service prior to its required minimum termHughes will not be responsible for any overdraft or other third-party fees or penalties resulting from Hughes debiting from your account any amount authorized by this Agreement or any other agreement between you and HughesHughes will charge a return fee for each debit that is declined by your bankThe return fee will vary from state to state and will be the maximum amount allowed in each state.” As agreed upon, we have credited the amount of $to the account and that amount has been refunded to the card on file We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I returned ALL equipment via [redacted] the day after I received the empty box with instructions I then got several automated phone calls stating they have received all of my equipment I sent everything back to them the FOLLOWING DAY They called me several times with this automated message saying they received everythimany times that I had to block them from my phone! This company is unbelievable! If I "owed" them anything why haven't I received anything in the MAIL? No emails/nothing! You cannot get away with treating customers this way, and after the phone calls stating they got all of the equipment back I thought I was done with them They purposely do NOT send emails because they KNOW customers will have proof They only make automated calls! I have asked them to send me email confirmation and they always refuse to do soPlease let me know if I need to track down this shipment via ***? This whole thing is just awful that they can get away with treating customers this way They took money out of my account without my permission! I agreed to pay the contract penalty after they sent me a paper bill They agreed to NOT take it out of my account They did it anyways And they HAVE ALL the equipment! They are lying, how do I prove that? Regards, [redacted]

February 10, ** [redacted] Trade Practice Consultant Revdex.com K Street Northwest 10th Floor Washington, DC 20005- Re: [redacted] Complaint ID [redacted] Dear ** [redacted] : In response to your rebuttal letter to the Executive Customer Support division of Hughes, we have previously attempted to contact ** [redacted] to resolve the outstanding matter It is our understanding that ** [redacted] has some concerns regarding her HughesNet service Regarding ***’s latest concern, our records indicate that the modem was returned but not the radioJust so that ** [redacted] has a clear understanding, the radio transmitter is attached to the arm of the dish and the modem is the indoor unit The $balance on the account is a result of the July 5, payment of $being disputed with the financial institutionOnce the funds were reversed they were placed back on the Hughes account as an amount dueIn response to ** [redacted] indicating that she requested a change of ownership, Hughes can’t grant such requests on leased accounts because the customer doesn’t own the equipmentThe equipment is leased and therefore a change of ownership isn’t possibleA name can be added to the account as a secondary contact, but the account holder will have to remain as such We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

February 27, black;"> ** [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File# [redacted] Dear ** [redacted] : In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Care representative reviewed all pertinent databasesAfter further review, there is a remaining balance on the account in the amount of $that consists of the unreturned equipment fee** [redacted] ’s would need to return the radio located on the arm of the dish for the account to reflect a $balance If ** [redacted] has any additional questions about the return of her equipment or needs any assitance; she may contact me at the number below We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Care ###-###-#### [email protected]

Sales integrity issues My personal information and credit card information was passed to another company called Frontier Services and I was charged a fee but yet that company Frontier Services claimed that only an order had been placed (and not by me) and I had not been charged...this was only after it took me several conversation with Hughesnet to confirm that they in did give this company my information and place an order without my knowledge They also charged my credit card for amounts, once of which did not show up on the hughesnet order confirmation email And when I cancelled the order they acted as if the one charged amount to my credit card never took place...and could not give me a receipt of the charge or receipt indicating that the charge would be removed from my credit cardWhen I cancelled the order the sales rep thought I got a good deal because the 2nd charge was not on the confirmation order email....he acted as if I got a deal...and that I was never charged the 2nd charge....but I was according to my credit card shady company

April 14, "Tahoma","sans-serif";"> [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File # [redacted] Dear [redacted] : In response to your to the executive customer support division of Hughes, it is our understanding that ** [redacted] has some concerns regarding his HughesNet Our executive customer support reviewed all pertinent database records “Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computerStated speeds and uninterrupted use of service are not guaranteedActual speeds will likely be lower than the maximum speeds during peak hours.” While Hughes makes every effort to disclose our benefits and limitations, Hughes understands ***’s frustration After further review, ** [redacted] disputed the fees of $with his financial institutionWhen a credit card company rules in favor of the customer, it does not resolve the account status with Hughes** [redacted] received the $refund from his financial institutionHowever, the customer must work with Hughes to resolve the overriding issue for the disputed charge which bounced back to the account in the amount of $ As a result of ***’s issue we have waived half of the fee totaling $There is a remaining balance of $which needs to be paid to bring the balance to a $ ** [redacted] may contact me with any additional questions We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

[redacted] DO NOT SUBSCRIBE TO HUGHSNET [redacted] THIS COMPANY IS CRIMINAL AND DOES NOT PROVIDE THE SERVICES THEY ADVERTISEI HAVE CALLED COUNTLESS TIMES & IT IS THE SAME THING EVERY TIMEMY DATA RUNS OUT EVERY DAYS EVEN THOUGH I AM NOT USING MUCH & I GET SLOWED DOWN RANDOMLYI ASKED FOR SOMEONE TO COME OUT & THE WAY THEY CURVE YOU FROM ASKING FOR HELP IS TO THREATEN YOU WITH A $SERVICE CHARGE, IF YOU TRY TO CANCEL YOU ALSO BE HIT WITH A RIDICULOUS CHARGETHE COMPANY HAS A VERY CALCULATED WAY OF TRYING TO MAKE YOU BELIEVE ALL OF THE TECHNICAL ISSUES YOU ARE GOING THROUGH ARE ALL YOUR DOINGI WAS STATIONED ON CAMP LEJEUNE NC & USE CHARTER SPECTRUM & NEVER HAD ANY ISSUES FOR YEARSONCE I MOVED & SUBSCRIBED TO " HUGHESNET " ALL OF A SUDDEN THE TROUBLE STARTS ? THIS IS A DISHONEST COMPANY THAT DOES NOT PROVIDE THE SERVICE ADVERTISED "HIGH SPEED INTERNET" IT SHOULD BE CHANGED TO "HIGH SPEED STRESS" ALL I HAVE ASKED THE COUNTLESS TIMES I HAVE CALLED IS FOR HUGHESNET TO DELIVER ON WHAT THEY ADVERTISE.....GUESS WHAT???? STILL HAS NOT HAPPENEDAN ANGRY MARINE

June 3, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] Complaint ID [redacted] Dear ** [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact ** [redacted] to resolve the outstanding matterIt is our understanding that ** [redacted] has some concerns regarding his HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’s service was activated on August 1, On April 29, 2014, ** [redacted] ’s account was cancelled As a result of cancellation within his contractual agreement, ** [redacted] ’s account was charged an early termination fee in the amount of $ Regarding ** [redacted] ’s request to cancel without penalty, please be advised that when ** [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ** [redacted] ’s circumstances, Hughes agrees to make an exception regarding our cancelation policyPer Hughes’ subscriber agreement, purchased equipment must be returned within the first days to receive credit for the equipmentAs a one-time exception, If ** [redacted] sends his equipment back we will credit the account in the amount of $and that amount will be refunded back to him**Haussman must send the radio transmitter which is attached to the arm of the dish, the modem and power supplyWe will send a pre-paid label as a courtesy to cover the shipping costWe sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support###-###-####[email protected]

June 3, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] Complaint ID [redacted] Dear *** [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact ** [redacted] to resolve the outstanding matterIt is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’s service was activated on February 4, ** [redacted] accepted a retention offer on May 28, to receive a $service credit for six monthsWe can extend that offer for an additional six months after the first offer expiresRegarding ** [redacted] ’s request to cancel without penalty, please be advised that when ** [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ** [redacted] ’s circumstances, Hughes agrees to make an exception regarding our cancelation policyIf ** [redacted] chooses to cancel his service we will waive half of the early termination fee We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support###-###-####[email protected]

In that I live approxfeet from the nearest residence in Allen, Texas, I had little choice but then but to choose Hughes.Net once Sprint terminated ClearI read the negative reviews on several internet sitesI had hoped that I would not be submitting one laterIn essence, the first month worked okayI was able to watch a movie, albeit choppyI was able to access the internet for emails and able to upload and download documents for workThereafter, and for all months following their day grace period, I was throttled nearly at the outset of each cycle - which makes little sense given that I only used their service for email and FacebookIt was so bad that I demanded they review my usageIn one day stint alone, they claimed I used all 20gb of datadays I wasn't even in my home! No downloads, no apps, no Smart TVs eating dataHughes gave every excuse in the book, *(tower in Montana is having difficulty due to the rain, data used by Smart TVs *(despite not being linked), iPhone must be running *(despite wifi being of on all), other instruments uploading apps or updates, video streamingevery excuse, except an acknowledgement that I wasn't getting what I was purportedly paying forThankfully, ATT installed a fiber optic line today, which is why I'm able to write this reviewAs of last night, I couldn't access my email at allI couldn't access the internet either, except by by little trustworthy iPhoneUploading and downloading has been a harrowing experienceIn the last months, I used my cell phone as a portable hotspot most the time when I needed reliabilityIf I needed to use my computer, had to move it directly below the satellite *(outside, sitting at a table) at times to just get service, which was virtually always delayed and slowcrossing my fingers, holding my breathepraying that my email would upload a PDF documentThat, despite having an unsightly dish the size of a small car placed on top of my houseAlas, termination dayLast time I called, I understood that Hughes understood the problems I was experiencing and would not assess a termination feeLast night however, I am met with someone new who stated there was a early termination fee, since I was outside the day window trial periodNo exceptionsAlready disgusted by the ordeal last night with no access, I had little recourse but to accept any terms he was willing to approveAfter minutes on the phone about how I paid for the 2nd most expensive plan from the outset ($110/month), and did not receive what was represented (he claims I only had logged calls; of note, the number ending will not yield an answer most the time), he finally reduced to a cancellation fee; a cancellation fee for service that never worked properly following the grace periodOf note, it's not just the cancellation fee that triggered this review but the additional headache suffered, and expense I was out with ATT for using their data plan since Hughes' service failed in all dimensionsI am left to wonder if Hughes deliberately ensures that data speed works as it should in the first days only for them to throttle you in the non-grace period - knowing they will have terminations like these generating significant revenueAn investigation needs to be undertaken to ascertain the variance during the grace period versus non-grace periodAdditionally, that others will increase their data and reliance on what I deemed deplorable service2nd highest data plan yet I was throttled nearly at the outset of each cycleThat, or the service just didn't work as it shouldThey determine what your data usage is; not the other way aroundWe did everything we were told from shutting all computers, Smart TVS, Phone Wifi, etcoffIt simply made no differenceI cannot recommend this service under any pretense for Allen, TexasFrankly, with the other reviews - virtually all negative on the internet - I am left to wonder how the service has an A+ rating