Hughes Network Systems

July 8, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] Complaint ID [redacted] Dear *** [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact ** [redacted] to resolve the outstanding matterIt is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’ service was activated on February 14, On June 18, 2014, ** [redacted] ’ account was cancelledAs a result of cancellation within her contractual agreement, ** [redacted] ’ account was charged an early termination fee in the amount of $ Regarding ** [redacted] ’ request to cancel without penalty, please be advised that when ** [redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subjected to an early termination fee in the event she cancelled her service within her contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ** [redacted] ’ circumstances, Hughes agrees to make an exception regarding our cancelation policy In light of the difficulties ** [redacted] experienced with our service, we have issued a credit of $to her account representing the early termination fee We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your considerationVery truly yours, [redacted] Executive Customer Support###-###-####[email protected]

June 10, Dear [redacted] :In response to your letter it is our understanding that [redacted] has some concerns regarding his service Our Executive Customer Care representative reviewed all pertinent database recordsAfter further review, Hughes maintains a $monthly service fee to offset the cost of invoice generation, mailing, and processingHughes’ customers that maintain a credit or debit card for the purpose of paying monthly fees are not charged an additional $per month feeIn addition, Hughes’ subscriber agreement contains definitive statements regarding the $ per month invoice generation fee“In the event that, for whatever reason, services charges are paid by you pursuant to a paper invoice to be prepared by Hughes, Hughes will charge you an additional administrative fee of $per month.”We show [redacted] ***’s account is currently on credit card billingHe may view the terms and condition of the invoice fee at legal.hughesnet.com [redacted] currently has $off the account for (3) months.Account Number : [redacted] Date Due : 06/27/2015Invoice Number : **- [redacted] Issue Date : 05/28/2015Purchase Order # : N/AHUGHESNET and BROADBAND UNBOUND are trademarks of Hughes Network Systems, LLCAccount ChargesDescription Total Accounts Charged Amount Discounts Service Discount ($x Months) -$Service Fees HughesNet Service 3-month Credit -$HughesNet GenPrime-Prorated $HughesNet GenPrime $HughesNet GenChoice-Prorated -$Rental Fees HughesNet Equipment Lease $Warranty Fees Express Rep [redacted] Premium $Other Fees Invoice Charge $Property Tax Surcharge $Total Accounts Charged $Summary and Tax DetailsDescription Charges ($)Account Charges $62.68Sponsored Charges $0.00Installation & Field Service Charges $0.00Total Taxes $3.52Total Charges and Taxes $66.20Unfortunately, Hughes will not issue a refund for the invoice fee[redacted] would need to contact me directly if he has any additional questionsWe sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration.Very truly yours,Ecole F*SrExecutive Customer Support

[redacted] [redacted] *** [redacted] Complaint ID [redacted] [redacted] *** [redacted] In response to your letter to the Executive Customer Support division of Hughes, it is our understanding that [redacted] has some concerns regarding his HughesNet service Our Executive Customer Support reviewed all pertinent database records and is unable to locate an accountHughes is wholly committed to clarifying the nature of [redacted] ***’ concerns and expectations relative to his accountThis complaint sounds as though it was intended to be directed to [redacted] , however if [redacted] has an account number or phone number for a Hughes account that can be used to access the account per his letter, we will be able to contact him and attempt to resolve his complaint We sincerely regret any inconvenience that [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, Darron DW [redacted] Executive Customer Support###-###-#### [redacted]

June 09, [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File # [redacted] Dear [redacted] : In response to your to the executive customer care division of Hughes, it is our understanding that ** [redacted] has some concerns regarding his HughesNet service Our records reflect that ** [redacted] account was cancelled After cancellation, ** [redacted] filed a dispute with his financial institution for services charged in the amount of $ His credit card company ruled in her favor and issued ** [redacted] a refund for the full amount of When a credit card company rules in favor of the customer, it does not resolve the account status with Hughes Therefore, the customer must work with Hughes to resolve the overriding issue for the disputeAs a result, the amount of $reverts back to ** [redacted] ’s account After further review, In light of the issues ** [redacted] has with moving his service to a new location; Hughes has issued the credit for the $which represents $equipment charges and service fee of $59.99(2)The current balance is $ While ** [redacted] ’s account went to our collections department, Hughes does not report information to any credit reporting bureau with respect to our customers’ accounts ** [redacted] may contact me at the number below with any additional questions We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

February 27, black;"> [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File# [redacted] Dear [redacted] : In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Care representative reviewed all pertinent databasesAfter further review, the refund has been issued to the credit card on file in the amount of $Unfortunately, we would be unable to issue a refund of the credit card interest ** [redacted] may contact me at the number below with any additional questions We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Care ###-###-#### [email protected]

March 12, [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] Complaint ID [redacted] Dear **Dennis: In response to your letter to the Executive Customer Support division of Hughes, we have contacted ** [redacted] to resolve the outstanding matter It is our understanding that ** [redacted] has some concerns regarding his HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’s account was activated on July 3, Regarding ** [redacted] ’s concerns, we have scheduled a call from our advanced technical support department to address his IP address issuesOnce advanced technical support has taken ** [redacted] ’s case, they will continue to work with him until the matter is resolved the best way that Hughes will be capable of doing so We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

May 22, "Tahoma","sans-serif";"> [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File # [redacted] In response to your letter to the executive customer care division of Hughes, it is our understanding that [redacted] has some concerns regarding her HughesNet service and is seeking de-installation of her equipment Our executive customer care representative reviewed all pertinent database recordsPlease be advised when [redacted] subscribed to the HughesNet Service, she expressly agreed that Hughes is not obligated to retrieve, the antenna, mount, or any cables After further review, Hughes agrees to make an exception regarding our cancellation policyAs a result, Hughes has covered the cost to successfully de-install [redacted] ***’ equipmentA certified technician will be contacting [redacted] to schedule an appointment Due to leasing the equipment [redacted] would need to return the equipment within day of the cancellation date once the technician has performed the de-install to avoid being charged and unreturned equipment fee Please be advised when [redacted] subscribed to the HughesNet Service, she expressly agreed that she would be subject to an early termination fee in the event she cancelled the service prior to expiration of the service commitment period Consequently, we believe that we have a contractual right to assess these fees However, in the interest of an amicable resolution, Hughes agrees to make an exception regarding our cancelation policy In addition, we have waived half of the early termination fee, bringing the amount due to $ If [redacted] has any additional questions she may contact me at the number below We sincerely regret any inconvenience that [redacted] may have experienced to improve the level of his service and we are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very Truly Yours, [redacted] Executive Customer Support ###-###-#### [email protected]

When I took internet with Hughes net I had to be a t work when it was connected so my daughter and her fiancee (not now) was here for meHughes Net connected his service which was on a road before you get to my address when finished mine was hooked up I have had nothing but problems since 1/I only have a kindle fire to use the internet they had my acount S one number which I was paying from those statements I received then was told my account number has some other numberI pay my Account on 10/2/(for use if kindle only) I have called numerous times with something incorrect I a actually told to close my account but I would have to pat the early disconnect fee of to close they have caused me nothing g but getting me upset.I cannot afford this feeAlso, on October they took out an extra + without my permission saying that I was paying direct bill I receive a paper bill and this is what I pay fromThis company has caused me at least worth of upset, anguish and high blood pressure trying to get everything straightened out

April 23, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest, 10th FloorWashington DC 20005-Re: [redacted] Complaint ID [redacted] Dear ** [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact ** [redacted] to resolve the outstanding matter It is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’ account was activated on February 20, and requested to cancel her service on March 20, Due to the account being cancelled within days, there is no contractual agreement and the early termination fee of $does not apply** [redacted] ’ account has be credited the disputed amount of $and that amount was refunded to the card on fileWe sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your considerationVery truly yours, [redacted] Executive Customer Support###-###-####[email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

March 25, [redacted] Trade Practice Consultant Revdex.com K Street Northwest 10th Floor Washington, DC 20005- Re: [redacted] Complaint ID [redacted] Dear [redacted] : In response to your fourth rebuttal letter to the Executive Customer Support division of Hughes, regarding ***’ latest concern, Hughes’ subscriber agreement states that all charges associated with the account, not just monthly service fees will be billed to the method of payment on the accountRegarding ***’ last statement as it pertains to what Hughes is authorized to charge, there is a continuation in the agreement that mentions other fees associated with the accountThat verbiage is highlighted below “In the event that you used a debit card to activate your subscription, you authorize Hughes to initiate debit entries to your checking or savings account, as the case may be, for payment of the monthly charge for the ServiceHughes, pursuant to this authorization, will debit the monthly service charge for the Service from your account each monthIn addition, Hughes will deduct from your account any and all early termination charges arising from termination of your Service prior to its required minimum termHughes will not be responsible for any overdraft or other third-party fees or penalties resulting from Hughes debiting from your account any amount authorized by this Agreement or any other agreement between you and HughesHughes will charge a return fee for each debit that is declined by your bankThe return fee will vary from state to state and will be the maximum amount allowed in each state.” As agreed upon, we have credited the amount of $to the account and that amount has been refunded to the card on file We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I returned ALL equipment via [redacted] the day after I received the empty box with instructions I then got several automated phone calls stating they have received all of my equipment I sent everything back to them the FOLLOWING DAY They called me several times with this automated message saying they received everythimany times that I had to block them from my phone! This company is unbelievable! If I "owed" them anything why haven't I received anything in the MAIL? No emails/nothing! You cannot get away with treating customers this way, and after the phone calls stating they got all of the equipment back I thought I was done with them They purposely do NOT send emails because they KNOW customers will have proof They only make automated calls! I have asked them to send me email confirmation and they always refuse to do soPlease let me know if I need to track down this shipment via ***? This whole thing is just awful that they can get away with treating customers this way They took money out of my account without my permission! I agreed to pay the contract penalty after they sent me a paper bill They agreed to NOT take it out of my account They did it anyways And they HAVE ALL the equipment! They are lying, how do I prove that? Regards, [redacted]

February 10, ** [redacted] Trade Practice Consultant Revdex.com K Street Northwest 10th Floor Washington, DC 20005- Re: [redacted] Complaint ID [redacted] Dear ** [redacted] : In response to your rebuttal letter to the Executive Customer Support division of Hughes, we have previously attempted to contact ** [redacted] to resolve the outstanding matter It is our understanding that ** [redacted] has some concerns regarding her HughesNet service Regarding ***’s latest concern, our records indicate that the modem was returned but not the radioJust so that ** [redacted] has a clear understanding, the radio transmitter is attached to the arm of the dish and the modem is the indoor unit The $balance on the account is a result of the July 5, payment of $being disputed with the financial institutionOnce the funds were reversed they were placed back on the Hughes account as an amount dueIn response to ** [redacted] indicating that she requested a change of ownership, Hughes can’t grant such requests on leased accounts because the customer doesn’t own the equipmentThe equipment is leased and therefore a change of ownership isn’t possibleA name can be added to the account as a secondary contact, but the account holder will have to remain as such We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

February 27, black;"> ** [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File# [redacted] Dear ** [redacted] : In response to your letter to the Executive Customer Care division of Hughes, it is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Care representative reviewed all pertinent databasesAfter further review, there is a remaining balance on the account in the amount of $that consists of the unreturned equipment fee** [redacted] ’s would need to return the radio located on the arm of the dish for the account to reflect a $balance If ** [redacted] has any additional questions about the return of her equipment or needs any assitance; she may contact me at the number below We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Care ###-###-#### [email protected]

Sales integrity issues My personal information and credit card information was passed to another company called Frontier Services and I was charged a fee but yet that company Frontier Services claimed that only an order had been placed (and not by me) and I had not been charged...this was only after it took me several conversation with Hughesnet to confirm that they in did give this company my information and place an order without my knowledge They also charged my credit card for amounts, once of which did not show up on the hughesnet order confirmation email And when I cancelled the order they acted as if the one charged amount to my credit card never took place...and could not give me a receipt of the charge or receipt indicating that the charge would be removed from my credit cardWhen I cancelled the order the sales rep thought I got a good deal because the 2nd charge was not on the confirmation order email....he acted as if I got a deal...and that I was never charged the 2nd charge....but I was according to my credit card shady company

[redacted] DO NOT SUBSCRIBE TO HUGHSNET [redacted] THIS COMPANY IS CRIMINAL AND DOES NOT PROVIDE THE SERVICES THEY ADVERTISEI HAVE CALLED COUNTLESS TIMES & IT IS THE SAME THING EVERY TIMEMY DATA RUNS OUT EVERY DAYS EVEN THOUGH I AM NOT USING MUCH & I GET SLOWED DOWN RANDOMLYI ASKED FOR SOMEONE TO COME OUT & THE WAY THEY CURVE YOU FROM ASKING FOR HELP IS TO THREATEN YOU WITH A $SERVICE CHARGE, IF YOU TRY TO CANCEL YOU ALSO BE HIT WITH A RIDICULOUS CHARGETHE COMPANY HAS A VERY CALCULATED WAY OF TRYING TO MAKE YOU BELIEVE ALL OF THE TECHNICAL ISSUES YOU ARE GOING THROUGH ARE ALL YOUR DOINGI WAS STATIONED ON CAMP LEJEUNE NC & USE CHARTER SPECTRUM & NEVER HAD ANY ISSUES FOR YEARSONCE I MOVED & SUBSCRIBED TO " HUGHESNET " ALL OF A SUDDEN THE TROUBLE STARTS ? THIS IS A DISHONEST COMPANY THAT DOES NOT PROVIDE THE SERVICE ADVERTISED "HIGH SPEED INTERNET" IT SHOULD BE CHANGED TO "HIGH SPEED STRESS" ALL I HAVE ASKED THE COUNTLESS TIMES I HAVE CALLED IS FOR HUGHESNET TO DELIVER ON WHAT THEY ADVERTISE.....GUESS WHAT???? STILL HAS NOT HAPPENEDAN ANGRY MARINE

June 3, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] Complaint ID [redacted] Dear ** [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact ** [redacted] to resolve the outstanding matterIt is our understanding that ** [redacted] has some concerns regarding his HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’s service was activated on August 1, On April 29, 2014, ** [redacted] ’s account was cancelled As a result of cancellation within his contractual agreement, ** [redacted] ’s account was charged an early termination fee in the amount of $ Regarding ** [redacted] ’s request to cancel without penalty, please be advised that when ** [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ** [redacted] ’s circumstances, Hughes agrees to make an exception regarding our cancelation policyPer Hughes’ subscriber agreement, purchased equipment must be returned within the first days to receive credit for the equipmentAs a one-time exception, If ** [redacted] sends his equipment back we will credit the account in the amount of $and that amount will be refunded back to him**Haussman must send the radio transmitter which is attached to the arm of the dish, the modem and power supplyWe will send a pre-paid label as a courtesy to cover the shipping costWe sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support###-###-####[email protected]

April 14, "Tahoma","sans-serif";"> [redacted] Trade Practice Consultant Revdex.com K Street Northwest, 10th Floor Washington DC 20005- Re: [redacted] File # [redacted] Dear [redacted] : In response to your to the executive customer support division of Hughes, it is our understanding that ** [redacted] has some concerns regarding his HughesNet Our executive customer support reviewed all pertinent database records “Actual speeds vary based on the amount of traffic on the Internet, content on a particular Website, or by the overall performance and configuration of your computerStated speeds and uninterrupted use of service are not guaranteedActual speeds will likely be lower than the maximum speeds during peak hours.” While Hughes makes every effort to disclose our benefits and limitations, Hughes understands ***’s frustration After further review, ** [redacted] disputed the fees of $with his financial institutionWhen a credit card company rules in favor of the customer, it does not resolve the account status with Hughes** [redacted] received the $refund from his financial institutionHowever, the customer must work with Hughes to resolve the overriding issue for the disputed charge which bounced back to the account in the amount of $ As a result of ***’s issue we have waived half of the fee totaling $There is a remaining balance of $which needs to be paid to bring the balance to a $ ** [redacted] may contact me with any additional questions We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faithIn the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support ###-###-#### [email protected]

June 3, [redacted] Trade Practice ConsultantRevdex.comK Street Northwest 10th FloorWashington, DC 20005-Re: [redacted] Complaint ID [redacted] Dear *** [redacted] : In response to your letter to the Executive Customer Support division of Hughes, we have attempted to contact ** [redacted] to resolve the outstanding matterIt is our understanding that ** [redacted] has some concerns regarding her HughesNet service Our Executive Customer Support representative reviewed all pertinent database records Our records indicate that ** [redacted] ’s service was activated on February 4, ** [redacted] accepted a retention offer on May 28, to receive a $service credit for six monthsWe can extend that offer for an additional six months after the first offer expiresRegarding ** [redacted] ’s request to cancel without penalty, please be advised that when ** [redacted] subscribed to the HughesNet Service, he expressly agreed that he would be subjected to an early termination fee in the event he cancelled his service within his contractual agreementConsequently, we believe that we have a contractual right to assess these feesHowever, in recognition of ** [redacted] ’s circumstances, Hughes agrees to make an exception regarding our cancelation policyIf ** [redacted] chooses to cancel his service we will waive half of the early termination fee We sincerely regret any inconvenience that ** [redacted] may have experienced and are hopeful that our actions will serve as a demonstration of our good faith At this point, we would respectfully request that our response to this complaint be accepted as closure to the case In the event you have any additional questions or comments, do not hesitate to contact me Thank you very much for your consideration Very truly yours, [redacted] Executive Customer Support###-###-####[email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have asked on several occasions that I do not have to call Hughesnet directly I HAVE TRIED THAT SINCE I HAVE CONTACTED THE Revdex.com You know what You try and call that number You get put on hold for who knows how long and then you get someone who DOESN'T EVEN KNOW what is going on They tell me that it is NOT TRUE and that I need to pay a bill They have NO IDEA that the Revdex.com is involved.And secondly, I am waiting for this "box" to appear at the right address I have the equipment stated which is the box and the two cables That is what Hughesnet told us to grab when we moved So I need to make sure that is all that is needed There should be nothing else since they told us to leave the dish and all the cords and stuff alone on it They told us only the box inside with the cables which are the plug in one and the one between the box and the wi-fi I want to make sure that this is the same understanding being that we have moved over miles away and that the dish is probably still sitting in a wheat field in North Dakota which used to be a man camp When I receive this "box" and I get the same answer from you folks as I have before about only the box and two cables and then a zero balance Then I will agree completely.I also want to know when you folks are done creating invoices for us and when you are going TO STOP MAKING PHONE CALLS SO MANY TIMES A DAY TO US I have my [redacted] bills for proof and you still try and call me a minimum of three times a day That is harassment and you need to tell ALL of your departments what is going on so they are all on board I would like to make sure my credit reports are clean and good and not been VIOLATED from this company as I have been You have sent stuff to [redacted] and to myself and to different addresses that aren't even ours So what is going on???? Your company makes absolutely NO SENSE to us Regards, [redacted]