Complaint: [redacted] I am rejecting this response because:I did not say the job looked "great" We wouldn't be in this situation if that were the case You did NOT install the green board, my husband did! So in addition to misleading me about the color of the tile to be installed, I was mislead about the charges and paid your company for work that my husband did That's outrageous Here are additional photos of the job: [redacted] There is also a thick layer of thin-set remaining on the adjacent wall There are drippings on my marble shower trim (see photos)Caulking was NOT done around the majority of the tile perimeter and the caulk that was done was sloppy (see photos) I was willing to overlook these issues because they significantly pale in comparison to the fact that I have two different tile colors in my bathroom!The shower doors are NOT going to hide the contrast as the mismatched tiles extend beyond where the glass ends To illustrate my point about the wide availability of my bathroom tile, I have attached a photo of one that I picked up at ***'s for cents Again, if Allen hadn't mislead me, I would have gladly picked the tiles up myself! I did not expect you to have literally the exact brand/product that was installed in my shower years ago, but I did expect it to be the correct COLOR and no I was NOT shown the tile prior to the install I was working from home at the time of install and not paying attention to the job because, again, I trusted that things would go well Regarding me paying for the work-I was alone in my home with two men I did not know, of course I was not going to refuse to pay them and risk some kind of confrontation!Regarding you striving for the best possible customer service-the misleading me about having the right tile for the job, lying about installing greenboard and caulking properly, leaving a mess, and worst of all Allen cursing me out and hanging up on me and then refusing to answer subsequent calls/voicemails is literally the worst customer service experience I've ever known I trusted you and I really wanted to work with your company directly to have the work revised Despite the unsightly job I had faith that your company had the integrity and pride to make it right Would you show off the attached photos on your website to show off? I highly doubt it I'm sorely disappointed that it had to come to this! I expect a resolution
I believe this complaint / phone call is taken out of context as we have always offered to go back to her shower [redacted] did call to change her scheduled date, we will gladly move her to her newly requested date of tomorrow, Tuesday 1/or we can keep her as planned on Friday 1/The job is at minimum 90% completed and we are ready willing and able to take care of this without having Allan onsiteKindly advise as a refund is not owed for a job mostly completedThank you, [redacted] A [redacted] Office Manager The Grout Medic [redacted]
To Whom it may concern; In response to [redacted] complaintWe estimated the work with the customer on September 15, and we scheduled the work with [redacted] for September 19, 2017.? We completed the work per our contract ( please see attached) in the Master Bathroom - we cleaned the grout and removed caulking then replaced with new caulkingThe cost of $including sales taxWhen the job was completed by our Tech on the 19th, [redacted] paid for the work and then signed our Certificate of Completion (also attached) stating she has inspected the work done and finds it to have been completed as described per our work order in a satisfactory and workmanlike manner.? Please understand,? The customer did received a discount at the time of the estimate as we try to help each customer and provide our best customer serviceWhen [redacted] called late after work hours we did take the callWe listened to [redacted] and set a time to go back the next day to inspect the work completedOn September the day after we completed our work Allan saw that the job was done to good industry standardWhen he told this to [redacted] she did not want to hear it as she did not want to pay for the services already completedHad there been an issue with our work we would have gladly taken care of it at the inspection appointment the day after we did the work when Allan was back onsite.? This customer is not owed any further work nor is she owed any more back on a job well doneKindly advise of anything further to close this caseSincerely,Noelle A [redacted]
Enclosed please find our WRITTEN PROMISE from our onsite estimate with [redacted] on March 9, Our contract clearly states that the Owner is to install concrete backer / greenboard and then for The Grout Medic of Monmouth to install almond 4xtiles [redacted] was given a copy of this written promise, she then scheduled the work according to that promise to be performed on March 28, My technicians completed the work per the enclosed written promise and the customer was on site during the workAt the completion my tech showed [redacted] the work, she then paid in full by credit card and signed off on our credit card slip along with our Certificate of CompletionOur Certification of Completion form, also enclosed, says that the customer ( [redacted] ) has inspected the work done by The Grout Medic of Monmouth on site and that it is completed in a satisfactory and workmanlike manner; acceptance of all work performed per the attached contract [redacted] is now asking for The Grout Medic to remove the tiles we put up per her initial March 9th request and turn around to install different tilesThis is an unfair request for a job completed and well doneWe are a small family owned business and we strive to give our customers the best service by making customers aware of the steps for their project before, during and afterThe Grout Medic of Monmouth has fulfilled our obligation to this customerBest regards, Noelle AThe Grout Medic of Monmouth [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
In response to this customers complaint, we do not sell tilesWe did our work according to the contract agreed to.? The attached contract, given March 9, is to install new Green board/concrete backer, and then install ALMOND 4xtiles and grout in non sanded and then to remove and replace caulking in this shower.? The price was given at the time of estimateThe customer set the date for the work per our contract to be completed March 28, 2017.? On that day, when the work was completed the customer signed our Certificate of Completion form stating they have inspected our work and found it to be done by the grout medic in a satisfactory and workmanlike manner (please see attached)And then paid for the work completedPer the contract and inspection of the work we would have no reason to change or alter anything.? Please understand when using old tiles and mixing in new tiles to a portion of the area the tiles will not matchAgain at the time of the estimate on March 9, the customer was made aware as you can see on the written promise given the tiles mentioned are ALMONDMy technicians Chris and Joe had shown the customer several times during and after the workThe customer said how great it looked, signed our cert and paid with a credit cardThe customer called the office saying she hadn't seen the tiles color even though they were in and out of the bathroom during the installationOnce the shower door in on the two areas of old vs new tiles will be separated and less contrastWe are a small family owned company and we strive for our best possible customer service and workmanshipWe did everything we were hired for on this job and we believe it to be a job well done to industry standards and there will be no need to alter or refund for our completed work
The customer had two floors done has been refunded for one floor and we will issue a check for the $to close this caseOnly as a token of good customer service to [redacted] Thank you, ?
Complaint: [redacted] I am rejecting this response because: Owner Allan P [redacted] would not even look at what I was pointing out to him, he said everything was fine according to his own opinionI did not get a discount, flyer stated price as such for the jobI did pay and suggested I may dispute payment with credit card company because he would not hear what I was unhappy about the jobHe told me grout sealant was to be clear and it was coloredSome grout areas were not even covered by sealant, I tried to point it out and he would not hear of itHe blanketly said it was industry standard without regard to what I wanted to inquire about or to take a closer lookI signed the form thinking the tile grout will dry and go back to original lighter color, also worker said please form so he can get paid and he wanted to leave Regards, [redacted] ***
Enclosed please find our WRITTEN PROMISE from our onsite estimate with [redacted] on March 9, Our contract clearly states that the Owner is to install ? concrete backer / greenboard and then for The Grout Medic of Monmouth to install almond 4xtiles [redacted] was given a copy of this written promise, she then scheduled the work according to that promise to be performed on March 28, My technicians completed the work per the enclosed written promise and the customer was on site during the workAt the completion my tech showed [redacted] the work, she then paid in full by credit card and signed off on our credit card slip along with our Certificate of CompletionOur Certification of Completion form, also enclosed, says that the customer ( [redacted] ) has inspected the work done by The Grout Medic of Monmouth ? on site and that it is completed in a satisfactory and workmanlike manner; acceptance of all work performed per the attached contract [redacted] is now asking for The Grout Medic to remove the tiles we put up per her initial March 9th request and turn around to install different tilesThis is an unfair request for a job completed and well doneWe are a small family owned business and we strive to give our customers the best service by making customers aware of the steps for their project before, during and afterThe Grout Medic of Monmouth has fulfilled our obligation to this customerBest regards, Noelle AThe Grout Medic of Monmouth [redacted]
Complaint: [redacted] I am rejecting this response because: Really!? Grout Medic?? OK please show me on the receipt you attached where it states I requested & paid for floors?? Please see my attached "Original" receipt showing Chris [redacted] ***) writing & signing I paid for FLOOR! Why would I call your company 8x & leave messages? for the balance of the refund if I knowingly requested? to have my Bathroom & Shower? FLOOR color sealed? I didn't want to look a gift horse in the mouth,? but see attached? pix of the Bathroom floor that is also peeling & flaking being that I paid for them separately, I want my money back for the BATHROOM FLOORIt's so sad that your company is lying to the Revdex.com? over $125! I guess this is? the type of business you would like to be known as? The law of Karma, the law states that nothing happens by chance or outside the universal lawEvery action has a reaction or consequence? and "we reap what we have sown"What goes around comes around! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Really! Grout Medic? OK please show me on the receipt you attached where it states I requested & paid for floors? Please see my attached "Original" receipt showing Chris [redacted] ***) writing & signing I paid for FLOOR! Why would I call your company 8x & leave messages for the balance of the refund if I knowingly requested to have my Bathroom & Shower FLOOR color sealed? I didn't want to look a gift horse in the mouth, but see attached pix of the Bathroom floor that is also peeling & flaking being that I paid for them separately, I want my money back for the BATHROOM FLOORIt's so sad that your company is lying to the Revdex.com over $125! I guess this is the type of business you would like to be known as? The law of Karma, the law states that nothing happens by chance or outside the universal lawEvery action has a reaction or consequence and "we reap what we have sown"What goes around comes around! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the Grout Medic is insisting that this is a mold issue.? It is NOT.? It has been determined by a maintenance professional to be an issue of the grout coming out as I told him.? Just by repeatedly stating that this is mold and is not covered by the contract is ridiculous.? He is also not addressing the issue that before deciding to have the job done, I was told by The Grout Medic that the grout would last years.? He did not mention that he had to come back one week after the job was completed for repair and also on 4/25/15.? Since his repairs do not last, I want to be reimbursed for a job "not well done" Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Owner Allan P [redacted] would not even look at what I was pointing out to him, he said everything was fine according to his own opinionI did not get a discount, flyer stated price as such for the jobI did pay and suggested I may dispute payment with credit card company because he would not hear what I was unhappy about the jobHe told me grout sealant was to be clear and it was coloredSome grout areas were not even covered by sealant, I tried to point it out and he would not hear of itHe blanketly said it was industry standard without regard to what I wanted to inquire about or to take a closer lookI signed the form thinking the tile grout will dry and go back to original lighter color, also worker said please form so he can get paid and he wanted to leave Regards, [redacted] ***
Complaint: ***
I am rejecting this response because:I did not say the job looked "great" We wouldn't be in this situation if that were the case You did NOT install the green board, my husband did! So in addition to misleading me about the color of the tile to be installed, I was mislead about the charges and paid your company for work that my husband did. That's outrageous Here are additional photos of the job: ***There is also a thick layer of thin-set remaining on the adjacent wall. There are drippings on my marble shower trim (see photos)Caulking was NOT done around the majority of the tile perimeter and the caulk that was done was sloppy (see photos). I was willing to overlook these issues because they significantly pale in comparison to the fact that I have two different tile colors in my bathroom!The shower doors are NOT going to hide the contrast as the mismatched tiles extend beyond where the glass ends To illustrate my point about the wide availability of my bathroom tile, I have attached a photo of one that I picked up at ***'s for cents. Again, if Allen hadn't mislead me, I would have gladly picked the tiles up myself! I did not expect you to have literally the exact brand/product that was installed in my shower years ago, but I did expect it to be the correct COLOR and no I was NOT shown the tile prior to the install. I was working from home at the time of install and not paying attention to the job because, again, I trusted that things would go well. Regarding me paying for the work-I was alone in my home with two men I did not know, of course I was not going to refuse to pay them and risk some kind of confrontation!Regarding you striving for the best possible customer service-the misleading me about having the right tile for the job, lying about installing greenboard and caulking properly, leaving a mess, and worst of all Allen cursing me out and hanging up on me and then refusing to answer subsequent calls/voicemails is literally the worst customer service experience I've ever known. I trusted you and I really wanted to work with your company directly to have the work revised. Despite the unsightly job I had faith that your company had the integrity and pride to make it right. Would you show off the attached photos on your website to show off? I highly doubt it I'm sorely disappointed that it had to come to this! I expect a resolution
Complaint: ***
I am rejecting this response because:I did not say the job looked "great" We wouldn't be in this situation if that were the case You did NOT install the green board, my husband did! So in addition to misleading me about the color of the tile to be installed, I was mislead about the charges and paid your company for work that my husband did. That's outrageous Here are additional photos of the job: ***There is also a thick layer of thin-set remaining on the adjacent wall. There are drippings on my marble shower trim (see photos)Caulking was NOT done around the majority of the tile perimeter and the caulk that was done was sloppy (see photos). I was willing to overlook these issues because they significantly pale in comparison to the fact that I have two different tile colors in my bathroom!The shower doors are NOT going to hide the contrast as the mismatched tiles extend beyond where the glass ends To illustrate my point about the wide availability of my bathroom tile, I have attached a photo of one that I picked up at ***'s for cents. Again, if Allen hadn't mislead me, I would have gladly picked the tiles up myself! I did not expect you to have literally the exact brand/product that was installed in my shower years ago, but I did expect it to be the correct COLOR and no I was NOT shown the tile prior to the install. I was working from home at the time of install and not paying attention to the job because, again, I trusted that things would go well. Regarding me paying for the work-I was alone in my home with two men I did not know, of course I was not going to refuse to pay them and risk some kind of confrontation!Regarding you striving for the best possible customer service-the misleading me about having the right tile for the job, lying about installing greenboard and caulking properly, leaving a mess, and worst of all Allen cursing me out and hanging up on me and then refusing to answer subsequent calls/voicemails is literally the worst customer service experience I've ever known. I trusted you and I really wanted to work with your company directly to have the work revised. Despite the unsightly job I had faith that your company had the integrity and pride to make it right. Would you show off the attached photos on your website to show off? I highly doubt it I'm sorely disappointed that it had to come to this! I expect a resolution
I believe this complaint / phone call is taken out of context as we have always offered to go back to her shower *** *** did call to change her scheduled date, we will gladly move her to her newly requested date of tomorrow, Tuesday 1/or we can keep her as planned on Friday 1/The job
is at minimum 90% completed and we are ready willing and able to take care of this without having Allan onsiteKindly advise as a refund is not owed for a job mostly completedThank you, *** A*** Office Manager The Grout Medic ***
Complaint: ***
I am rejecting this response because: the Grout Medic is insisting that this is a mold issue. It is NOT. It has been determined by a maintenance professional to be an issue of the grout coming out as I told him. Just by repeatedly stating that this is mold and is not covered by the contract is ridiculous. He is also not addressing the issue that before deciding to have the job done, I was told by The Grout Medic that the grout would last years. He did not mention that he had to come back one week after the job was completed for repair and also on 4/25/15. Since his repairs do not last, I want to be reimbursed for a job "not well done"
Regards,
*** ***
In response to this customers complaint, we do not sell tilesWe did our work according to the contract agreed to. The attached contract, given March 9, is to install new Green board/concrete backer, and then install ALMOND 4xtiles and grout in non sanded and then to remove and replace
caulking in this shower. The price was given at the time of estimateThe customer set the date for the work per our contract to be completed March 28, 2017. On that day, when the work was completed the customer signed our Certificate of Completion form stating they have inspected our work and found it to be done by the grout medic in a satisfactory and workmanlike manner (please see attached)And then paid for the work completedPer the contract and inspection of the work we would have no reason to change or alter anything. Please understand when using old tiles and mixing in new tiles to a portion of the area the tiles will not matchAgain at the time of the estimate on March 9, the customer was made aware as you can see on the written promise given the tiles mentioned are ALMONDMy technicians Chris and Joe had shown the customer several times during and after the workThe customer said how great it looked, signed our cert and paid with a credit cardThe customer called the office saying she hadn't seen the tiles color even though they were in and out of the bathroom during the installationOnce the shower door in on the two areas of old vs new tiles will be separated and less contrastWe are a small family owned company and we strive for our best possible customer service and workmanshipWe did everything we were hired for on this job and we believe it to be a job well done to industry standards and there will be no need to alter or refund for our completed work
The customer had two floors done has been refunded for one floor and we will issue a check for the $to close this caseOnly as a token of good customer service to *** *** Thank you,
Complaint: [redacted] I am rejecting this response because:I did not say the job looked "great" We wouldn't be in this situation if that were the case You did NOT install the green board, my husband did! So in addition to misleading me about the color of the tile to be installed, I was mislead about the charges and paid your company for work that my husband did That's outrageous Here are additional photos of the job: [redacted] There is also a thick layer of thin-set remaining on the adjacent wall There are drippings on my marble shower trim (see photos)Caulking was NOT done around the majority of the tile perimeter and the caulk that was done was sloppy (see photos) I was willing to overlook these issues because they significantly pale in comparison to the fact that I have two different tile colors in my bathroom!The shower doors are NOT going to hide the contrast as the mismatched tiles extend beyond where the glass ends To illustrate my point about the wide availability of my bathroom tile, I have attached a photo of one that I picked up at ***'s for cents Again, if Allen hadn't mislead me, I would have gladly picked the tiles up myself! I did not expect you to have literally the exact brand/product that was installed in my shower years ago, but I did expect it to be the correct COLOR and no I was NOT shown the tile prior to the install I was working from home at the time of install and not paying attention to the job because, again, I trusted that things would go well Regarding me paying for the work-I was alone in my home with two men I did not know, of course I was not going to refuse to pay them and risk some kind of confrontation!Regarding you striving for the best possible customer service-the misleading me about having the right tile for the job, lying about installing greenboard and caulking properly, leaving a mess, and worst of all Allen cursing me out and hanging up on me and then refusing to answer subsequent calls/voicemails is literally the worst customer service experience I've ever known I trusted you and I really wanted to work with your company directly to have the work revised Despite the unsightly job I had faith that your company had the integrity and pride to make it right Would you show off the attached photos on your website to show off? I highly doubt it I'm sorely disappointed that it had to come to this! I expect a resolution
I believe this complaint / phone call is taken out of context as we have always offered to go back to her shower [redacted] did call to change her scheduled date, we will gladly move her to her newly requested date of tomorrow, Tuesday 1/or we can keep her as planned on Friday 1/The job is at minimum 90% completed and we are ready willing and able to take care of this without having Allan onsiteKindly advise as a refund is not owed for a job mostly completedThank you, [redacted] A [redacted] Office Manager The Grout Medic [redacted]
To Whom it may concern; In response to [redacted] complaintWe estimated the work with the customer on September 15, and we scheduled the work with [redacted] for September 19, 2017.? We completed the work per our contract ( please see attached) in the Master Bathroom - we cleaned the grout and removed caulking then replaced with new caulkingThe cost of $including sales taxWhen the job was completed by our Tech on the 19th, [redacted] paid for the work and then signed our Certificate of Completion (also attached) stating she has inspected the work done and finds it to have been completed as described per our work order in a satisfactory and workmanlike manner.? Please understand,? The customer did received a discount at the time of the estimate as we try to help each customer and provide our best customer serviceWhen [redacted] called late after work hours we did take the callWe listened to [redacted] and set a time to go back the next day to inspect the work completedOn September the day after we completed our work Allan saw that the job was done to good industry standardWhen he told this to [redacted] she did not want to hear it as she did not want to pay for the services already completedHad there been an issue with our work we would have gladly taken care of it at the inspection appointment the day after we did the work when Allan was back onsite.? This customer is not owed any further work nor is she owed any more back on a job well doneKindly advise of anything further to close this caseSincerely,Noelle A [redacted]
Enclosed please find our WRITTEN PROMISE from our onsite estimate with [redacted] on March 9, Our contract clearly states that the Owner is to install concrete backer / greenboard and then for The Grout Medic of Monmouth to install almond 4xtiles [redacted] was given a copy of this written promise, she then scheduled the work according to that promise to be performed on March 28, My technicians completed the work per the enclosed written promise and the customer was on site during the workAt the completion my tech showed [redacted] the work, she then paid in full by credit card and signed off on our credit card slip along with our Certificate of CompletionOur Certification of Completion form, also enclosed, says that the customer ( [redacted] ) has inspected the work done by The Grout Medic of Monmouth on site and that it is completed in a satisfactory and workmanlike manner; acceptance of all work performed per the attached contract [redacted] is now asking for The Grout Medic to remove the tiles we put up per her initial March 9th request and turn around to install different tilesThis is an unfair request for a job completed and well doneWe are a small family owned business and we strive to give our customers the best service by making customers aware of the steps for their project before, during and afterThe Grout Medic of Monmouth has fulfilled our obligation to this customerBest regards, Noelle AThe Grout Medic of Monmouth [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
In response to this customers complaint, we do not sell tilesWe did our work according to the contract agreed to.? The attached contract, given March 9, is to install new Green board/concrete backer, and then install ALMOND 4xtiles and grout in non sanded and then to remove and replace caulking in this shower.? The price was given at the time of estimateThe customer set the date for the work per our contract to be completed March 28, 2017.? On that day, when the work was completed the customer signed our Certificate of Completion form stating they have inspected our work and found it to be done by the grout medic in a satisfactory and workmanlike manner (please see attached)And then paid for the work completedPer the contract and inspection of the work we would have no reason to change or alter anything.? Please understand when using old tiles and mixing in new tiles to a portion of the area the tiles will not matchAgain at the time of the estimate on March 9, the customer was made aware as you can see on the written promise given the tiles mentioned are ALMONDMy technicians Chris and Joe had shown the customer several times during and after the workThe customer said how great it looked, signed our cert and paid with a credit cardThe customer called the office saying she hadn't seen the tiles color even though they were in and out of the bathroom during the installationOnce the shower door in on the two areas of old vs new tiles will be separated and less contrastWe are a small family owned company and we strive for our best possible customer service and workmanshipWe did everything we were hired for on this job and we believe it to be a job well done to industry standards and there will be no need to alter or refund for our completed work
The customer had two floors done has been refunded for one floor and we will issue a check for the $to close this caseOnly as a token of good customer service to [redacted] Thank you, ?
Complaint: [redacted] I am rejecting this response because: Owner Allan P [redacted] would not even look at what I was pointing out to him, he said everything was fine according to his own opinionI did not get a discount, flyer stated price as such for the jobI did pay and suggested I may dispute payment with credit card company because he would not hear what I was unhappy about the jobHe told me grout sealant was to be clear and it was coloredSome grout areas were not even covered by sealant, I tried to point it out and he would not hear of itHe blanketly said it was industry standard without regard to what I wanted to inquire about or to take a closer lookI signed the form thinking the tile grout will dry and go back to original lighter color, also worker said please form so he can get paid and he wanted to leave Regards, [redacted] ***
Enclosed please find our WRITTEN PROMISE from our onsite estimate with [redacted] on March 9, Our contract clearly states that the Owner is to install ? concrete backer / greenboard and then for The Grout Medic of Monmouth to install almond 4xtiles [redacted] was given a copy of this written promise, she then scheduled the work according to that promise to be performed on March 28, My technicians completed the work per the enclosed written promise and the customer was on site during the workAt the completion my tech showed [redacted] the work, she then paid in full by credit card and signed off on our credit card slip along with our Certificate of CompletionOur Certification of Completion form, also enclosed, says that the customer ( [redacted] ) has inspected the work done by The Grout Medic of Monmouth ? on site and that it is completed in a satisfactory and workmanlike manner; acceptance of all work performed per the attached contract [redacted] is now asking for The Grout Medic to remove the tiles we put up per her initial March 9th request and turn around to install different tilesThis is an unfair request for a job completed and well doneWe are a small family owned business and we strive to give our customers the best service by making customers aware of the steps for their project before, during and afterThe Grout Medic of Monmouth has fulfilled our obligation to this customerBest regards, Noelle AThe Grout Medic of Monmouth [redacted]
Complaint: [redacted] I am rejecting this response because: Really!? Grout Medic?? OK please show me on the receipt you attached where it states I requested & paid for floors?? Please see my attached "Original" receipt showing Chris [redacted] ***) writing & signing I paid for FLOOR! Why would I call your company 8x & leave messages? for the balance of the refund if I knowingly requested? to have my Bathroom & Shower? FLOOR color sealed? I didn't want to look a gift horse in the mouth,? but see attached? pix of the Bathroom floor that is also peeling & flaking being that I paid for them separately, I want my money back for the BATHROOM FLOORIt's so sad that your company is lying to the Revdex.com? over $125! I guess this is? the type of business you would like to be known as? The law of Karma, the law states that nothing happens by chance or outside the universal lawEvery action has a reaction or consequence? and "we reap what we have sown"What goes around comes around! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Really! Grout Medic? OK please show me on the receipt you attached where it states I requested & paid for floors? Please see my attached "Original" receipt showing Chris [redacted] ***) writing & signing I paid for FLOOR! Why would I call your company 8x & leave messages for the balance of the refund if I knowingly requested to have my Bathroom & Shower FLOOR color sealed? I didn't want to look a gift horse in the mouth, but see attached pix of the Bathroom floor that is also peeling & flaking being that I paid for them separately, I want my money back for the BATHROOM FLOORIt's so sad that your company is lying to the Revdex.com over $125! I guess this is the type of business you would like to be known as? The law of Karma, the law states that nothing happens by chance or outside the universal lawEvery action has a reaction or consequence and "we reap what we have sown"What goes around comes around! Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the Grout Medic is insisting that this is a mold issue.? It is NOT.? It has been determined by a maintenance professional to be an issue of the grout coming out as I told him.? Just by repeatedly stating that this is mold and is not covered by the contract is ridiculous.? He is also not addressing the issue that before deciding to have the job done, I was told by The Grout Medic that the grout would last years.? He did not mention that he had to come back one week after the job was completed for repair and also on 4/25/15.? Since his repairs do not last, I want to be reimbursed for a job "not well done" Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Owner Allan P [redacted] would not even look at what I was pointing out to him, he said everything was fine according to his own opinionI did not get a discount, flyer stated price as such for the jobI did pay and suggested I may dispute payment with credit card company because he would not hear what I was unhappy about the jobHe told me grout sealant was to be clear and it was coloredSome grout areas were not even covered by sealant, I tried to point it out and he would not hear of itHe blanketly said it was industry standard without regard to what I wanted to inquire about or to take a closer lookI signed the form thinking the tile grout will dry and go back to original lighter color, also worker said please form so he can get paid and he wanted to leave Regards, [redacted] ***
Complaint: ***
I am rejecting this response because:I did not say the job looked "great" We wouldn't be in this situation if that were the case You did NOT install the green board, my husband did! So in addition to misleading me about the color of the tile to be installed, I was mislead about the charges and paid your company for work that my husband did. That's outrageous Here are additional photos of the job: ***There is also a thick layer of thin-set remaining on the adjacent wall. There are drippings on my marble shower trim (see photos)Caulking was NOT done around the majority of the tile perimeter and the caulk that was done was sloppy (see photos). I was willing to overlook these issues because they significantly pale in comparison to the fact that I have two different tile colors in my bathroom!The shower doors are NOT going to hide the contrast as the mismatched tiles extend beyond where the glass ends To illustrate my point about the wide availability of my bathroom tile, I have attached a photo of one that I picked up at ***'s for cents. Again, if Allen hadn't mislead me, I would have gladly picked the tiles up myself! I did not expect you to have literally the exact brand/product that was installed in my shower years ago, but I did expect it to be the correct COLOR and no I was NOT shown the tile prior to the install. I was working from home at the time of install and not paying attention to the job because, again, I trusted that things would go well. Regarding me paying for the work-I was alone in my home with two men I did not know, of course I was not going to refuse to pay them and risk some kind of confrontation!Regarding you striving for the best possible customer service-the misleading me about having the right tile for the job, lying about installing greenboard and caulking properly, leaving a mess, and worst of all Allen cursing me out and hanging up on me and then refusing to answer subsequent calls/voicemails is literally the worst customer service experience I've ever known. I trusted you and I really wanted to work with your company directly to have the work revised. Despite the unsightly job I had faith that your company had the integrity and pride to make it right. Would you show off the attached photos on your website to show off? I highly doubt it I'm sorely disappointed that it had to come to this! I expect a resolution
Complaint: ***
I am rejecting this response because:I did not say the job looked "great" We wouldn't be in this situation if that were the case You did NOT install the green board, my husband did! So in addition to misleading me about the color of the tile to be installed, I was mislead about the charges and paid your company for work that my husband did. That's outrageous Here are additional photos of the job: ***There is also a thick layer of thin-set remaining on the adjacent wall. There are drippings on my marble shower trim (see photos)Caulking was NOT done around the majority of the tile perimeter and the caulk that was done was sloppy (see photos). I was willing to overlook these issues because they significantly pale in comparison to the fact that I have two different tile colors in my bathroom!The shower doors are NOT going to hide the contrast as the mismatched tiles extend beyond where the glass ends To illustrate my point about the wide availability of my bathroom tile, I have attached a photo of one that I picked up at ***'s for cents. Again, if Allen hadn't mislead me, I would have gladly picked the tiles up myself! I did not expect you to have literally the exact brand/product that was installed in my shower years ago, but I did expect it to be the correct COLOR and no I was NOT shown the tile prior to the install. I was working from home at the time of install and not paying attention to the job because, again, I trusted that things would go well. Regarding me paying for the work-I was alone in my home with two men I did not know, of course I was not going to refuse to pay them and risk some kind of confrontation!Regarding you striving for the best possible customer service-the misleading me about having the right tile for the job, lying about installing greenboard and caulking properly, leaving a mess, and worst of all Allen cursing me out and hanging up on me and then refusing to answer subsequent calls/voicemails is literally the worst customer service experience I've ever known. I trusted you and I really wanted to work with your company directly to have the work revised. Despite the unsightly job I had faith that your company had the integrity and pride to make it right. Would you show off the attached photos on your website to show off? I highly doubt it I'm sorely disappointed that it had to come to this! I expect a resolution
I believe this complaint / phone call is taken out of context as we have always offered to go back to her shower *** *** did call to change her scheduled date, we will gladly move her to her newly requested date of tomorrow, Tuesday 1/or we can keep her as planned on Friday 1/The job
is at minimum 90% completed and we are ready willing and able to take care of this without having Allan onsiteKindly advise as a refund is not owed for a job mostly completedThank you, *** A*** Office Manager The Grout Medic ***
Complaint: ***
I am rejecting this response because: the Grout Medic is insisting that this is a mold issue. It is NOT. It has been determined by a maintenance professional to be an issue of the grout coming out as I told him. Just by repeatedly stating that this is mold and is not covered by the contract is ridiculous. He is also not addressing the issue that before deciding to have the job done, I was told by The Grout Medic that the grout would last years. He did not mention that he had to come back one week after the job was completed for repair and also on 4/25/15. Since his repairs do not last, I want to be reimbursed for a job "not well done"
Regards,
*** ***
In response to this customers complaint, we do not sell tilesWe did our work according to the contract agreed to. The attached contract, given March 9, is to install new Green board/concrete backer, and then install ALMOND 4xtiles and grout in non sanded and then to remove and replace
caulking in this shower. The price was given at the time of estimateThe customer set the date for the work per our contract to be completed March 28, 2017. On that day, when the work was completed the customer signed our Certificate of Completion form stating they have inspected our work and found it to be done by the grout medic in a satisfactory and workmanlike manner (please see attached)And then paid for the work completedPer the contract and inspection of the work we would have no reason to change or alter anything. Please understand when using old tiles and mixing in new tiles to a portion of the area the tiles will not matchAgain at the time of the estimate on March 9, the customer was made aware as you can see on the written promise given the tiles mentioned are ALMONDMy technicians Chris and Joe had shown the customer several times during and after the workThe customer said how great it looked, signed our cert and paid with a credit cardThe customer called the office saying she hadn't seen the tiles color even though they were in and out of the bathroom during the installationOnce the shower door in on the two areas of old vs new tiles will be separated and less contrastWe are a small family owned company and we strive for our best possible customer service and workmanshipWe did everything we were hired for on this job and we believe it to be a job well done to industry standards and there will be no need to alter or refund for our completed work
The customer had two floors done has been refunded for one floor and we will issue a check for the $to close this caseOnly as a token of good customer service to *** *** Thank you,