In response to this customers request... We did work per the contract attached and the customer asked to do the two additional floor areas in the bathroom, upon completion the customer signed off that the contracted work in the shower along with the two additional floor areas that were completed to...
her satisfaction. Prior to the Tech doing the additional work customer and Tech agreed to the price of $250 for the two areas which are on the floor outside of the shower in the bathroom along with the shower floor inside the shower. Unfortunately, after the work was completed the customer called to advise she was not happy with work done on the floor inside the shower. In our attempt to satisfy our customer, we issued a full refund for the shower floor area. The $250 additional cost is for the 2 floors at $125 each, therefore the refund has been issued in full and customer has that in hand with this same explanation that was included. Best regards, Noelle A[redacted] The Grout Medic of Monmouth [redacted]
In response to this customers request... We did work per the contract attached and the customer asked to do the two additional floor areas in the bathroom, upon completion the customer signed off that the contracted work in the shower along with the two additional floor areas that were completed to...
her satisfaction. Prior to the Tech doing the additional work customer and Tech agreed to the price of $250 for the two areas which are on the floor outside of the shower in the bathroom along with the shower floor inside the shower. Unfortunately, after the work was completed the customer called to advise she was not happy with work done on the floor inside the shower. In our attempt to satisfy our customer, we issued a full refund for the shower floor area. The $250 additional cost is for the 2 floors at $125 each, therefore the refund has been issued in full and customer has that in hand with this same explanation that was included. Best regards, Noelle A[redacted] The Grout Medic of Monmouth [redacted]