In response to this customers requestWe did work per the contract attached and the customer asked to do the two additional floor areas in the bathroom, upon completion the customer signed off that the contracted work in the shower along with the two additional floor areas that were completed to
her satisfactionPrior to the Tech doing the additional work customer and Tech agreed to the price of $for the two areas which are on the floor outside of the shower in the bathroom along with the shower floor inside the showerUnfortunately, after the work was completed the customer called to advise she was not happy with work done on the floor inside the showerIn our attempt to satisfy our customer, we issued a full refund for the shower floor areaThe $additional cost is for the floors at $each, therefore the refund has been issued in full and customer has that in hand with this same explanation that was included Best regards, Noelle A*** The Grout Medic of Monmouth ***
We believe this complaint is unwarranted and unfair for The Grout Medic as this customer contacted our office prior to the Revdex.com of NJOur office, without hesitation, set a date and time for our Technician to return to the customers job siteThe same day this complaint came in (June 17,
2015) is the day our Tech was at her home addressing any and all concerns she may have hadAt this point we have a satisfied customer and would like to request this complaint be removedKindly advise should you need anything from our office to do so. Thank you, Noelle A*** Office Manager The Grout Medic offic* ***
*** ***
***
Again in response to this customers complaint, please understand that a copy of our warranty is on the reverse of our estimate paperOur warranty clearly describes coverage, please see again attachedLike we've said this warranty is left with each and every customer at the time of estimateThis customer has signed of accepting both the scope of work along with our warranty for the work when setting the workShe has inspected the completed work and agreed and signed our certificate of completion stating that she found our work in a satisfactory workman like manner She is asking for service or money for a job that is clearly our of warranty, as this is from over a year ago We do not warranty for years, I am not sure anything/services in this world are warrantied for years?! There is no refund for this job completed over a year agoKindly advise how to close this matter. Thank you,
Enclosed please find our WRITTEN PROMISE from our onsite estimate with *** on March 9, Our contract clearly states that the Owner is to install concrete backer / greenboard and then for The Grout Medic of Monmouth to install almond 4xtiles*** was given a copy of this written promise, she then scheduled the work according to that promise to be performed on March 28, My technicians completed the work per the enclosed written promise and the customer was on site during the workAt the completion my tech showed *** the work, she then paid in full by credit card and signed off on our credit card slip along with our Certificate of CompletionOur Certification of Completion form, also enclosed, says that the customer ( ***) has inspected the work done by The Grout Medic of Monmouth on site and that it is completed in a satisfactory and workmanlike manner; acceptance of all work performed per the attached contract*** is now asking for The Grout Medic to remove the tiles we put up per her initial March 9th request and turn around to install different tilesThis is an unfair request for a job completed and well doneWe are a small family owned business and we strive to give our customers the best service by making customers aware of the steps for their project before, during and afterThe Grout Medic of Monmouth has fulfilled our obligation to this customerBest regards, Noelle AThe Grout Medic of Monmouth * *** ***
In response to *** complaintOn Aug 1, The Grout Medic met with *** *** for an onsite evaluationShe then contracted us to do the work on Aug 6, per the attached written promiseShe then inspected our work and found it to be completed in a satisfactory and workman like
manner and paid for the services, also attached is our Certificate of Completion)This month we received a letter from *** to which we responded with the attached letter (it is a response for her letter given on a separate complaint!)She now has two complaints with the Revdex.com of NJ against usWe have worked for this customer over a year ago We do not Warranty mold as it is a cleaning issue per the terms and conditions listed on the paperwork with our written promise which she received at our initial estimate in Kindly see the two sections pertaining to this work: IT IS IMPOSSIBLE FOR THE GROUT MEDIC TO KNOW WHAT TREATMENT(S) WILL BE USED ON THE GROUT AND TILE AFTER, THE GROUT MEDIC HAS COMPLETED THE WORKTHEREFORE, NO LIMITED WARRANTY IS VALID WHICH IS DUE TO, RESULTS FROM OR IS CAUSED BY ABUSE, DAMAGE, LACK OF MAINTENANCE OR NEGLIGENCE OF THE CUSTOMER. FUNGUS,MILDEW, OR DISCOLORATION OF GROUT OR CAULKING: THE CAUSE AND THE ORIGIN OF MOST FUNGUS, MILDEW, DISCOLORATION OF GROUT AND CAULKING IS CAUSED BY MOISTURE BEHIND AND / OR UNDER THE STRUCTURE OF THE TILE INSTALLATIONIF FUNGUS AND / OR MILDEW IS PRESENT WHEN THE GROUT MEDIC BEGINS THE WORK, THE TECHNICIAN WILL REMOVE IT FROM THE GROUTTHE TECHNICIAN MAY, IN THE PROCESS OF RE-GROUTING OR RE-CAULKING, STOP THE SOURCE OF THE MOISTUREHOWEVER, IT IS NOT THE FUNCTION OF THE GROUT MEDIC TECHNICIAN TO SEEK OUR AND REPAIR LEAKS OR REPAIR THE SUBSURFACETHE GROUT MEDIC DOES NOT GUARANTEE TO STOP FUNGUS, MILDEW OR DISCOLORATION FROM MOISTUREIF THE MOISTURE CONTINUES, THE GROUT AND / OR CAULK WILL AGAIN POSSES FUNGUS, MILDEW OR BECOME DISCOLOREDTHE LENGTH OF TIME THIS WILL TAKE TO RE-OCCUR DEPENDS ON HOW MUCH MOISTURE IS PRESENT UNDER THE SUBSURFACEKindly, also see this has been accepted by the customer when she signed off on the Terms and Conditions on her Written Promise (attached) on August 1, This customer has no right to complain two times for a non warranty and possible cleaning issue. We have no reason to refund money for a job well done. Kindly reach out to our office with anything further in this matter. Thank you, Noelle A*** Office Manager The Grout Medic of Monmouth***
I believe this complaint / phone call is taken out of context as we have always offered to go back to her shower *** *** did call to change her scheduled date, we will gladly move her to her newly requested date of tomorrow, Tuesday 1/or we can keep her as planned on Friday 1/The job
is at minimum 90% completed and we are ready willing and able to take care of this without having Allan onsiteKindly advise as a refund is not owed for a job mostly completedThank you, *** A*** Office Manager The Grout Medic ***
To Whom it may concern; In response to *** *** complaintWe estimated the work with the customer on September 15, and we scheduled the work with *** *** for September 19, 2017. We completed the work per our contract ( please see attached) in the Master Bathroom - we cleaned the
grout and removed caulking then replaced with new caulkingThe cost of $including sales taxWhen the job was completed by our Tech on the 19th, *** *** paid for the work and then signed our Certificate of Completion (also attached) stating she has inspected the work done and finds it to have been completed as described per our work order in a satisfactory and workmanlike manner. Please understand, The customer did received a discount at the time of the estimate as we try to help each customer and provide our best customer serviceWhen *** *** called late after work hours we did take the callWe listened to *** *** and set a time to go back the next day to inspect the work completedOn September the day after we completed our work Allan saw that the job was done to good industry standardWhen he told this to *** *** she did not want to hear it as she did not want to pay for the services already completedHad there been an issue with our work we would have gladly taken care of it at the inspection appointment the day after we did the work when Allan was back onsite. This customer is not owed any further work nor is she owed any more back on a job well doneKindly advise of anything further to close this caseSincerely,Noelle A***
In response to this customers complaint, we do not sell tilesWe did our work according to the contract agreed to. The attached contract, given March 9, is to install new Green board/concrete backer, and then install ALMOND 4xtiles and grout in non sanded and then to remove and replace
caulking in this shower. The price was given at the time of estimateThe customer set the date for the work per our contract to be completed March 28, 2017. On that day, when the work was completed the customer signed our Certificate of Completion form stating they have inspected our work and found it to be done by the grout medic in a satisfactory and workmanlike manner (please see attached)And then paid for the work completedPer the contract and inspection of the work we would have no reason to change or alter anything. Please understand when using old tiles and mixing in new tiles to a portion of the area the tiles will not matchAgain at the time of the estimate on March 9, the customer was made aware as you can see on the written promise given the tiles mentioned are ALMONDMy technicians Chris and Joe had shown the customer several times during and after the workThe customer said how great it looked, signed our cert and paid with a credit cardThe customer called the office saying she hadn't seen the tiles color even though they were in and out of the bathroom during the installationOnce the shower door in on the two areas of old vs new tiles will be separated and less contrastWe are a small family owned company and we strive for our best possible customer service and workmanshipWe did everything we were hired for on this job and we believe it to be a job well done to industry standards and there will be no need to alter or refund for our completed work
Enclosed please find our WRITTEN PROMISE from our onsite estimate with *** on March 9, Our contract clearly states that the Owner is to install ? concrete backer / greenboard and then for The Grout Medic of Monmouth to install almond 4xtiles*** was given a copy of this written promise, she then scheduled the work according to that promise to be performed on March 28, My technicians completed the work per the enclosed written promise and the customer was on site during the workAt the completion my tech showed *** the work, she then paid in full by credit card and signed off on our credit card slip along with our Certificate of CompletionOur Certification of Completion form, also enclosed, says that the customer ( ***) has inspected the work done by The Grout Medic of Monmouth ? on site and that it is completed in a satisfactory and workmanlike manner; acceptance of all work performed per the attached contract*** is now asking for The Grout Medic to remove the tiles we put up per her initial March 9th request and turn around to install different tilesThis is an unfair request for a job completed and well doneWe are a small family owned business and we strive to give our customers the best service by making customers aware of the steps for their project before, during and afterThe Grout Medic of Monmouth has fulfilled our obligation to this customerBest regards, Noelle AThe Grout Medic of Monmouth * *** ***
The customer had two floors done has been refunded for one floor and we will issue a check for the $to close this caseOnly as a token of good customer service to *** *** Thank you, ?
Complaint: ***
I am rejecting this response because: Really!? Grout Medic?? OK please show me on the receipt you attached where it states I requested & paid for floors?? Please see my attached "Original" receipt showing Chris *** *** ***) writing & signing I paid for FLOOR! Why would I call your company 8x & leave messages? for the balance of the refund if I knowingly requested? to have my Bathroom & Shower? FLOOR color sealed? I didn't want to look a gift horse in the mouth,? but see attached? pix of the Bathroom floor that is also peeling & flaking being that I paid for them separately, I want my money back for the BATHROOM FLOORIt's so sad that your company is lying to the Revdex.com? over $125! I guess this is? the type of business you would like to be known as? The law of Karma, the law states that nothing happens by chance or outside the universal lawEvery action has a reaction or consequence? and "we reap what we have sown"What goes around comes around!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the Grout Medic is insisting that this is a mold issue.? It is NOT.? It has been determined by a maintenance professional to be an issue of the grout coming out as I told him.? Just by repeatedly stating that this is mold and is not covered by the contract is ridiculous.? He is also not addressing the issue that before deciding to have the job done, I was told by The Grout Medic that the grout would last years.? He did not mention that he had to come back one week after the job was completed for repair and also on 4/25/15.? Since his repairs do not last, I want to be reimbursed for a job "not well done"
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Owner Allan P*** would not even look at what I was pointing out to him, he said everything was fine according to his own opinionI did not get a discount, flyer stated price as such for the jobI did pay and suggested I may dispute payment with credit card company because he would not hear what I was unhappy about the jobHe told me grout sealant was to be clear and it was coloredSome grout areas were not even covered by sealant, I tried to point it out and he would not hear of itHe blanketly said it was industry standard without regard to what I wanted to inquire about or to take a closer lookI signed the form thinking the tile grout will dry and go back to original lighter color, also worker said please form so he can get paid and he wanted to leave
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Owner Allan P[redacted] would not even look at what I was pointing out to him, he said everything was fine according to his own opinion. I did not get a discount, flyer stated price as such for the job. I did pay and suggested I may dispute payment with credit card company because he would not hear what I was unhappy about the job. He told me grout sealant was to be clear and it was colored. Some grout areas were not even covered by sealant, I tried to point it out and he would not hear of it. He blanketly said it was industry standard without regard to what I wanted to inquire about or to take a closer look. I signed the form thinking the tile grout will dry and go back to original lighter color, also worker said please form so he can get paid and he wanted to leave.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Really! Grout Medic? OK please show me on the receipt you attached where it states I requested & paid for 2 floors? Please see my attached "Original" receipt showing Chris [redacted]) writing & signing I paid for FLOOR! Why would I call your company 8x & leave messages for the balance of the refund if I knowingly requested to have my Bathroom & Shower FLOOR color sealed? I didn't want to look a gift horse in the mouth, but see attached pix of the Bathroom floor that is also peeling & flaking being that I paid for them separately, I want my money back for the BATHROOM FLOOR. It's so sad that your company is lying to the Revdex.com over $125! I guess this is the type of business you would like to be known as? The law of Karma, the law states that nothing happens by chance or outside the universal law. Every action has a reaction or consequence and "we reap what we have sown". What goes around comes around!
Regards,
[redacted]
In response to [redacted] complaint. On Aug 1, 2014 The Grout Medic met with [redacted] for an onsite evaluation. She then contracted us to do the work on Aug 6, 2014 per the attached written promise. She then inspected our work and found it to be completed in a satisfactory and workman like...
manner and paid for the services, also attached is our Certificate of Completion). This month we received a letter from [redacted] to which we responded with the attached letter (it is a response for her letter given on a separate complaint!). She now has two complaints with the Revdex.com of NJ against us. We have worked for this customer over a year ago. We do not Warranty mold as it is a cleaning issue per the terms and conditions listed on the paperwork with our written promise which she received at our initial estimate in 2014. Kindly see the two sections pertaining to this work: IT IS IMPOSSIBLE FOR THE GROUT MEDIC TO KNOW WHAT TREATMENT(S) WILL BE USED ON THE GROUT AND TILE AFTER, THE GROUT MEDIC HAS COMPLETED THE WORK. THEREFORE, NO LIMITED WARRANTY IS VALID WHICH IS DUE TO, RESULTS FROM OR IS CAUSED BY ABUSE, DAMAGE, LACK OF NORMAL MAINTENANCE OR NEGLIGENCE OF THE CUSTOMER. FUNGUS,MILDEW, OR DISCOLORATION OF GROUT OR CAULKING: THE CAUSE AND THE ORIGIN OF MOST FUNGUS, MILDEW, DISCOLORATION OF GROUT AND CAULKING IS CAUSED BY MOISTURE BEHIND AND / OR UNDER THE STRUCTURE OF THE TILE INSTALLATION. IF FUNGUS AND / OR MILDEW IS PRESENT WHEN THE GROUT MEDIC BEGINS THE WORK, THE TECHNICIAN WILL REMOVE IT FROM THE GROUT. THE TECHNICIAN MAY, IN THE PROCESS OF RE-GROUTING OR RE-CAULKING, STOP THE SOURCE OF THE MOISTURE. HOWEVER, IT IS NOT THE FUNCTION OF THE GROUT MEDIC TECHNICIAN TO SEEK OUR AND REPAIR LEAKS OR REPAIR THE SUBSURFACE. THE GROUT MEDIC DOES NOT GUARANTEE TO STOP FUNGUS, MILDEW OR DISCOLORATION FROM MOISTURE. IF THE MOISTURE CONTINUES, THE GROUT AND / OR CAULK WILL AGAIN POSSES FUNGUS, MILDEW OR BECOME DISCOLORED. THE LENGTH OF TIME THIS WILL TAKE TO RE-OCCUR DEPENDS ON HOW MUCH MOISTURE IS PRESENT UNDER THE SUBSURFACE. Kindly, also see this has been accepted by the customer when she signed off on the Terms and Conditions on her Written Promise (attached) on August 1, 2014. This customer has no right to complain two times for a non warranty and possible cleaning issue. We have no reason to refund money for a job well done. Kindly reach out to our office with anything further in this matter. Thank you, Noelle A[redacted] Office Manager The Grout Medic of Monmouth[redacted]
To Whom it may concern; In response to [redacted] complaint. We estimated the work with the customer on September 15, 2017 and we scheduled the work with [redacted] for September 19, 2017. We completed the work per our contract ( please see attached) in the Master Bathroom - we cleaned the...
grout and removed caulking then replaced with new caulking. The cost of $267.50 including sales tax. When the job was completed by our Tech on the 19th, [redacted] paid for the work and then signed our Certificate of Completion (also attached) stating she has inspected the work done and finds it to have been completed as described per our work order in a satisfactory and workmanlike manner. Please understand, The customer did received a discount at the time of the estimate as we try to help each customer and provide our best customer service. When [redacted] called late after work hours we did take the call. We listened to [redacted] and set a time to go back the next day to inspect the work completed. On September 20 the day after we completed our work Allan saw that the job was done to good industry standard. When he told this to [redacted] she did not want to hear it as she did not want to pay for the services already completed. Had there been an issue with our work we would have gladly taken care of it at the inspection appointment the day after we did the work when Allan was back onsite. This customer is not owed any further work nor is she owed any more back on a job well done. Kindly advise of anything further to close this case. Sincerely,Noelle A[redacted]
Again in response to this customers complaint, please understand that a copy of our warranty is on the reverse of our estimate paper. Our warranty clearly describes coverage, please see again attached. Like we've said this warranty is left with each and every customer at the time of estimate. This customer has signed of accepting both the scope of work along with our warranty for the work when setting the work. She has inspected the completed work and agreed and signed our certificate of completion stating that she found our work in a satisfactory workman like manner. She is asking for service or money for a job that is clearly our of warranty, as this is from over a year ago. We do not warranty for 30 years, I am not sure anything/services in this world are warrantied for 30 years?! There is no refund for this job completed over a year ago. Kindly advise how to close this matter. Thank you,
In response to this customers requestWe did work per the contract attached and the customer asked to do the two additional floor areas in the bathroom, upon completion the customer signed off that the contracted work in the shower along with the two additional floor areas that were completed to
her satisfactionPrior to the Tech doing the additional work customer and Tech agreed to the price of $for the two areas which are on the floor outside of the shower in the bathroom along with the shower floor inside the showerUnfortunately, after the work was completed the customer called to advise she was not happy with work done on the floor inside the showerIn our attempt to satisfy our customer, we issued a full refund for the shower floor areaThe $additional cost is for the floors at $each, therefore the refund has been issued in full and customer has that in hand with this same explanation that was included Best regards, Noelle A*** The Grout Medic of Monmouth ***
We believe this complaint is unwarranted and unfair for The Grout Medic as this customer contacted our office prior to the Revdex.com of NJOur office, without hesitation, set a date and time for our Technician to return to the customers job siteThe same day this complaint came in (June 17,
2015) is the day our Tech was at her home addressing any and all concerns she may have hadAt this point we have a satisfied customer and would like to request this complaint be removedKindly advise should you need anything from our office to do so. Thank you, Noelle A*** Office Manager The Grout Medic offic* ***
*** ***
***
Again in response to this customers complaint, please understand that a copy of our warranty is on the reverse of our estimate paperOur warranty clearly describes coverage, please see again attachedLike we've said this warranty is left with each and every customer at the time of estimateThis customer has signed of accepting both the scope of work along with our warranty for the work when setting the workShe has inspected the completed work and agreed and signed our certificate of completion stating that she found our work in a satisfactory workman like manner She is asking for service or money for a job that is clearly our of warranty, as this is from over a year ago We do not warranty for years, I am not sure anything/services in this world are warrantied for years?! There is no refund for this job completed over a year agoKindly advise how to close this matter. Thank you,
Enclosed please find our WRITTEN PROMISE from our onsite estimate with *** on March 9, Our contract clearly states that the Owner is to install concrete backer / greenboard and then for The Grout Medic of Monmouth to install almond 4xtiles*** was given a copy of this written promise, she then scheduled the work according to that promise to be performed on March 28, My technicians completed the work per the enclosed written promise and the customer was on site during the workAt the completion my tech showed *** the work, she then paid in full by credit card and signed off on our credit card slip along with our Certificate of CompletionOur Certification of Completion form, also enclosed, says that the customer ( ***) has inspected the work done by The Grout Medic of Monmouth on site and that it is completed in a satisfactory and workmanlike manner; acceptance of all work performed per the attached contract*** is now asking for The Grout Medic to remove the tiles we put up per her initial March 9th request and turn around to install different tilesThis is an unfair request for a job completed and well doneWe are a small family owned business and we strive to give our customers the best service by making customers aware of the steps for their project before, during and afterThe Grout Medic of Monmouth has fulfilled our obligation to this customerBest regards, Noelle AThe Grout Medic of Monmouth * *** ***
In response to *** complaintOn Aug 1, The Grout Medic met with *** *** for an onsite evaluationShe then contracted us to do the work on Aug 6, per the attached written promiseShe then inspected our work and found it to be completed in a satisfactory and workman like
manner and paid for the services, also attached is our Certificate of Completion)This month we received a letter from *** to which we responded with the attached letter (it is a response for her letter given on a separate complaint!)She now has two complaints with the Revdex.com of NJ against usWe have worked for this customer over a year ago We do not Warranty mold as it is a cleaning issue per the terms and conditions listed on the paperwork with our written promise which she received at our initial estimate in Kindly see the two sections pertaining to this work: IT IS IMPOSSIBLE FOR THE GROUT MEDIC TO KNOW WHAT TREATMENT(S) WILL BE USED ON THE GROUT AND TILE AFTER, THE GROUT MEDIC HAS COMPLETED THE WORKTHEREFORE, NO LIMITED WARRANTY IS VALID WHICH IS DUE TO, RESULTS FROM OR IS CAUSED BY ABUSE, DAMAGE, LACK OF MAINTENANCE OR NEGLIGENCE OF THE CUSTOMER. FUNGUS,MILDEW, OR DISCOLORATION OF GROUT OR CAULKING: THE CAUSE AND THE ORIGIN OF MOST FUNGUS, MILDEW, DISCOLORATION OF GROUT AND CAULKING IS CAUSED BY MOISTURE BEHIND AND / OR UNDER THE STRUCTURE OF THE TILE INSTALLATIONIF FUNGUS AND / OR MILDEW IS PRESENT WHEN THE GROUT MEDIC BEGINS THE WORK, THE TECHNICIAN WILL REMOVE IT FROM THE GROUTTHE TECHNICIAN MAY, IN THE PROCESS OF RE-GROUTING OR RE-CAULKING, STOP THE SOURCE OF THE MOISTUREHOWEVER, IT IS NOT THE FUNCTION OF THE GROUT MEDIC TECHNICIAN TO SEEK OUR AND REPAIR LEAKS OR REPAIR THE SUBSURFACETHE GROUT MEDIC DOES NOT GUARANTEE TO STOP FUNGUS, MILDEW OR DISCOLORATION FROM MOISTUREIF THE MOISTURE CONTINUES, THE GROUT AND / OR CAULK WILL AGAIN POSSES FUNGUS, MILDEW OR BECOME DISCOLOREDTHE LENGTH OF TIME THIS WILL TAKE TO RE-OCCUR DEPENDS ON HOW MUCH MOISTURE IS PRESENT UNDER THE SUBSURFACEKindly, also see this has been accepted by the customer when she signed off on the Terms and Conditions on her Written Promise (attached) on August 1, This customer has no right to complain two times for a non warranty and possible cleaning issue. We have no reason to refund money for a job well done. Kindly reach out to our office with anything further in this matter. Thank you, Noelle A*** Office Manager The Grout Medic of Monmouth***
I believe this complaint / phone call is taken out of context as we have always offered to go back to her shower *** *** did call to change her scheduled date, we will gladly move her to her newly requested date of tomorrow, Tuesday 1/or we can keep her as planned on Friday 1/The job
is at minimum 90% completed and we are ready willing and able to take care of this without having Allan onsiteKindly advise as a refund is not owed for a job mostly completedThank you, *** A*** Office Manager The Grout Medic ***
To Whom it may concern; In response to *** *** complaintWe estimated the work with the customer on September 15, and we scheduled the work with *** *** for September 19, 2017. We completed the work per our contract ( please see attached) in the Master Bathroom - we cleaned the
grout and removed caulking then replaced with new caulkingThe cost of $including sales taxWhen the job was completed by our Tech on the 19th, *** *** paid for the work and then signed our Certificate of Completion (also attached) stating she has inspected the work done and finds it to have been completed as described per our work order in a satisfactory and workmanlike manner. Please understand, The customer did received a discount at the time of the estimate as we try to help each customer and provide our best customer serviceWhen *** *** called late after work hours we did take the callWe listened to *** *** and set a time to go back the next day to inspect the work completedOn September the day after we completed our work Allan saw that the job was done to good industry standardWhen he told this to *** *** she did not want to hear it as she did not want to pay for the services already completedHad there been an issue with our work we would have gladly taken care of it at the inspection appointment the day after we did the work when Allan was back onsite. This customer is not owed any further work nor is she owed any more back on a job well doneKindly advise of anything further to close this caseSincerely,Noelle A***
In response to this customers complaint, we do not sell tilesWe did our work according to the contract agreed to. The attached contract, given March 9, is to install new Green board/concrete backer, and then install ALMOND 4xtiles and grout in non sanded and then to remove and replace
caulking in this shower. The price was given at the time of estimateThe customer set the date for the work per our contract to be completed March 28, 2017. On that day, when the work was completed the customer signed our Certificate of Completion form stating they have inspected our work and found it to be done by the grout medic in a satisfactory and workmanlike manner (please see attached)And then paid for the work completedPer the contract and inspection of the work we would have no reason to change or alter anything. Please understand when using old tiles and mixing in new tiles to a portion of the area the tiles will not matchAgain at the time of the estimate on March 9, the customer was made aware as you can see on the written promise given the tiles mentioned are ALMONDMy technicians Chris and Joe had shown the customer several times during and after the workThe customer said how great it looked, signed our cert and paid with a credit cardThe customer called the office saying she hadn't seen the tiles color even though they were in and out of the bathroom during the installationOnce the shower door in on the two areas of old vs new tiles will be separated and less contrastWe are a small family owned company and we strive for our best possible customer service and workmanshipWe did everything we were hired for on this job and we believe it to be a job well done to industry standards and there will be no need to alter or refund for our completed work
Enclosed please find our WRITTEN PROMISE from our onsite estimate with *** on March 9, Our contract clearly states that the Owner is to install ? concrete backer / greenboard and then for The Grout Medic of Monmouth to install almond 4xtiles*** was given a copy of this written promise, she then scheduled the work according to that promise to be performed on March 28, My technicians completed the work per the enclosed written promise and the customer was on site during the workAt the completion my tech showed *** the work, she then paid in full by credit card and signed off on our credit card slip along with our Certificate of CompletionOur Certification of Completion form, also enclosed, says that the customer ( ***) has inspected the work done by The Grout Medic of Monmouth ? on site and that it is completed in a satisfactory and workmanlike manner; acceptance of all work performed per the attached contract*** is now asking for The Grout Medic to remove the tiles we put up per her initial March 9th request and turn around to install different tilesThis is an unfair request for a job completed and well doneWe are a small family owned business and we strive to give our customers the best service by making customers aware of the steps for their project before, during and afterThe Grout Medic of Monmouth has fulfilled our obligation to this customerBest regards, Noelle AThe Grout Medic of Monmouth * *** ***
The customer had two floors done has been refunded for one floor and we will issue a check for the $to close this caseOnly as a token of good customer service to *** *** Thank you, ?
Complaint: ***
I am rejecting this response because: Really!? Grout Medic?? OK please show me on the receipt you attached where it states I requested & paid for floors?? Please see my attached "Original" receipt showing Chris *** *** ***) writing & signing I paid for FLOOR! Why would I call your company 8x & leave messages? for the balance of the refund if I knowingly requested? to have my Bathroom & Shower? FLOOR color sealed? I didn't want to look a gift horse in the mouth,? but see attached? pix of the Bathroom floor that is also peeling & flaking being that I paid for them separately, I want my money back for the BATHROOM FLOORIt's so sad that your company is lying to the Revdex.com? over $125! I guess this is? the type of business you would like to be known as? The law of Karma, the law states that nothing happens by chance or outside the universal lawEvery action has a reaction or consequence? and "we reap what we have sown"What goes around comes around!
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the Grout Medic is insisting that this is a mold issue.? It is NOT.? It has been determined by a maintenance professional to be an issue of the grout coming out as I told him.? Just by repeatedly stating that this is mold and is not covered by the contract is ridiculous.? He is also not addressing the issue that before deciding to have the job done, I was told by The Grout Medic that the grout would last years.? He did not mention that he had to come back one week after the job was completed for repair and also on 4/25/15.? Since his repairs do not last, I want to be reimbursed for a job "not well done"
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Owner Allan P*** would not even look at what I was pointing out to him, he said everything was fine according to his own opinionI did not get a discount, flyer stated price as such for the jobI did pay and suggested I may dispute payment with credit card company because he would not hear what I was unhappy about the jobHe told me grout sealant was to be clear and it was coloredSome grout areas were not even covered by sealant, I tried to point it out and he would not hear of itHe blanketly said it was industry standard without regard to what I wanted to inquire about or to take a closer lookI signed the form thinking the tile grout will dry and go back to original lighter color, also worker said please form so he can get paid and he wanted to leave
Regards,
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[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Owner Allan P[redacted] would not even look at what I was pointing out to him, he said everything was fine according to his own opinion. I did not get a discount, flyer stated price as such for the job. I did pay and suggested I may dispute payment with credit card company because he would not hear what I was unhappy about the job. He told me grout sealant was to be clear and it was colored. Some grout areas were not even covered by sealant, I tried to point it out and he would not hear of it. He blanketly said it was industry standard without regard to what I wanted to inquire about or to take a closer look. I signed the form thinking the tile grout will dry and go back to original lighter color, also worker said please form so he can get paid and he wanted to leave.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Really! Grout Medic? OK please show me on the receipt you attached where it states I requested & paid for 2 floors? Please see my attached "Original" receipt showing Chris [redacted]) writing & signing I paid for FLOOR! Why would I call your company 8x & leave messages for the balance of the refund if I knowingly requested to have my Bathroom & Shower FLOOR color sealed? I didn't want to look a gift horse in the mouth, but see attached pix of the Bathroom floor that is also peeling & flaking being that I paid for them separately, I want my money back for the BATHROOM FLOOR. It's so sad that your company is lying to the Revdex.com over $125! I guess this is the type of business you would like to be known as? The law of Karma, the law states that nothing happens by chance or outside the universal law. Every action has a reaction or consequence and "we reap what we have sown". What goes around comes around!
Regards,
[redacted]
In response to [redacted] complaint. On Aug 1, 2014 The Grout Medic met with [redacted] for an onsite evaluation. She then contracted us to do the work on Aug 6, 2014 per the attached written promise. She then inspected our work and found it to be completed in a satisfactory and workman like...
manner and paid for the services, also attached is our Certificate of Completion). This month we received a letter from [redacted] to which we responded with the attached letter (it is a response for her letter given on a separate complaint!). She now has two complaints with the Revdex.com of NJ against us. We have worked for this customer over a year ago. We do not Warranty mold as it is a cleaning issue per the terms and conditions listed on the paperwork with our written promise which she received at our initial estimate in 2014. Kindly see the two sections pertaining to this work: IT IS IMPOSSIBLE FOR THE GROUT MEDIC TO KNOW WHAT TREATMENT(S) WILL BE USED ON THE GROUT AND TILE AFTER, THE GROUT MEDIC HAS COMPLETED THE WORK. THEREFORE, NO LIMITED WARRANTY IS VALID WHICH IS DUE TO, RESULTS FROM OR IS CAUSED BY ABUSE, DAMAGE, LACK OF NORMAL MAINTENANCE OR NEGLIGENCE OF THE CUSTOMER. FUNGUS,MILDEW, OR DISCOLORATION OF GROUT OR CAULKING: THE CAUSE AND THE ORIGIN OF MOST FUNGUS, MILDEW, DISCOLORATION OF GROUT AND CAULKING IS CAUSED BY MOISTURE BEHIND AND / OR UNDER THE STRUCTURE OF THE TILE INSTALLATION. IF FUNGUS AND / OR MILDEW IS PRESENT WHEN THE GROUT MEDIC BEGINS THE WORK, THE TECHNICIAN WILL REMOVE IT FROM THE GROUT. THE TECHNICIAN MAY, IN THE PROCESS OF RE-GROUTING OR RE-CAULKING, STOP THE SOURCE OF THE MOISTURE. HOWEVER, IT IS NOT THE FUNCTION OF THE GROUT MEDIC TECHNICIAN TO SEEK OUR AND REPAIR LEAKS OR REPAIR THE SUBSURFACE. THE GROUT MEDIC DOES NOT GUARANTEE TO STOP FUNGUS, MILDEW OR DISCOLORATION FROM MOISTURE. IF THE MOISTURE CONTINUES, THE GROUT AND / OR CAULK WILL AGAIN POSSES FUNGUS, MILDEW OR BECOME DISCOLORED. THE LENGTH OF TIME THIS WILL TAKE TO RE-OCCUR DEPENDS ON HOW MUCH MOISTURE IS PRESENT UNDER THE SUBSURFACE. Kindly, also see this has been accepted by the customer when she signed off on the Terms and Conditions on her Written Promise (attached) on August 1, 2014. This customer has no right to complain two times for a non warranty and possible cleaning issue. We have no reason to refund money for a job well done. Kindly reach out to our office with anything further in this matter. Thank you, Noelle A[redacted] Office Manager The Grout Medic of Monmouth[redacted]
To Whom it may concern; In response to [redacted] complaint. We estimated the work with the customer on September 15, 2017 and we scheduled the work with [redacted] for September 19, 2017. We completed the work per our contract ( please see attached) in the Master Bathroom - we cleaned the...
grout and removed caulking then replaced with new caulking. The cost of $267.50 including sales tax. When the job was completed by our Tech on the 19th, [redacted] paid for the work and then signed our Certificate of Completion (also attached) stating she has inspected the work done and finds it to have been completed as described per our work order in a satisfactory and workmanlike manner. Please understand, The customer did received a discount at the time of the estimate as we try to help each customer and provide our best customer service. When [redacted] called late after work hours we did take the call. We listened to [redacted] and set a time to go back the next day to inspect the work completed. On September 20 the day after we completed our work Allan saw that the job was done to good industry standard. When he told this to [redacted] she did not want to hear it as she did not want to pay for the services already completed. Had there been an issue with our work we would have gladly taken care of it at the inspection appointment the day after we did the work when Allan was back onsite. This customer is not owed any further work nor is she owed any more back on a job well done. Kindly advise of anything further to close this case. Sincerely,Noelle A[redacted]
Again in response to this customers complaint, please understand that a copy of our warranty is on the reverse of our estimate paper. Our warranty clearly describes coverage, please see again attached. Like we've said this warranty is left with each and every customer at the time of estimate. This customer has signed of accepting both the scope of work along with our warranty for the work when setting the work. She has inspected the completed work and agreed and signed our certificate of completion stating that she found our work in a satisfactory workman like manner. She is asking for service or money for a job that is clearly our of warranty, as this is from over a year ago. We do not warranty for 30 years, I am not sure anything/services in this world are warrantied for 30 years?! There is no refund for this job completed over a year ago. Kindly advise how to close this matter. Thank you,