Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The inspection in question took place at the dealership where the customer
returned the vehicle, it was not transported for inspection as alleged in the complaint. Additionally the inspection was conducted by an independent third party, not the dealership nor HMF We have reviewed the inspection a second time and have found the charges to be valid, as such, the customer will remain liable for them
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
At no time was the customer advised not to make his remaining payment by KMF
Additionally, numerous attempts were made to contact the customer regarding his delinquent payment including mailed correspondence showing the amount past due
KMF would like to thank the customer for taking the time to contact us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAn end of term invoice was mailed on 6/28/and 7/28/to the customer’s
address on fileThe credit reporting for the customer accurately reflects their payment historyHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Upon review of this complaint we found that there was an overpayment after
the application of the Excess Wear and Use waiverHMF will issue a check to the customer for the credit via currier service.
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer the State of Massachusetts, the customer must have a disabled veteran plate
in order to file a property tax abatementHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

The citation notices in question were forwarded to the customer shortly after they were received by HMFPer our original response the total amount of the citation billed to the customer has been updated to $As such the customer has a remaining citation balance of $Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have sent an update to Experian, Trans Union and Equifax to reflect that the
account is current with no delinquencyHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would be happy to express my disappointment with each and every one of these numbered responses from HMF if so required, but the basis of my argument is as such:If the person who is replying to the Revdex.com is unable to address each of my concerns in a satisfactory manner, then they should forward my information to each of the appropriate departments and have a dedicated individual contact me and see that I am pleased with the service I am receiving from HMF, as it is I who is paying for the billFurthermore, such responses are indicative as to the service I have received from HMF and shows that HMF, as a whole does not care about their product, their service, or even the Revdex.com mediation process - if they truly believe that their response here has been appropriate. At this time, I am again requesting to opt-out from sharing of information and from the harassing telephone callsI have already called the 1-number and expressed my concerns on enough occasions to warrant notification to the Revdex.comI am again requesting that my contract be cancelled immediatelyI will not pay for this type of behaviorIf the person respond to this message cannot do so due to the contract "terms and conditions", I would expect that they put me in touch with someone who has the ability and knowledge to explain that process to me in a clear and satisfactory mannerOnce again, I have already attempted to resolve the matter with the 1-number provided. Finally, I will not be deterred from citing law and case summary should the matter escalate to such a pointI am going to assume that HMF is already familiar with the matters of their businessIf I have to do it myself, I will be billing HMF for my administrative hours in order to explain it to them.
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAccording to ** ***, the buyer and seller had signed the title in the incorrect
areas, making the title invalidWe have requested for the printed duplicate title and will mail it accordinglyKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The following response from Hyundai finance, was not satisfactoryThe vehicle mentioned, was turned in on the 18th of FebruaryThe inspection of the vehicle took place on the 20th of FebruaryThere was no accountability of the tires during that time or any other parts related to the vehicle I do not take responsibility for the wear on the tire as the inspection never took place in my presenceThe inspection took place two days later which I was not present for The vehicles was out of my possession for two days and there is no proof that the tires were not switched or worn further during that periodAn inspection of the vehicle should take place when the customer is present and then the customer should be able to verify the damage that is claimed on that inspectionThis appears to be a fraudulent chargeAnd further, Hyundai finance is unwilling to have a second level supervisor discuss the matter

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintIn New York, there is a sales tax on monthly lease payments. With the
original lease, those sales tax amounts were paid up front. With the extension, the sales tax would be collected on a month to month basis. The customer’s lease extension contract stipulates any original lease agreement terms are still validHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The lease assumption process is completeTo complete an out of state
transfer the customer must first confirm with their local Department of Motor Vehicles (DMV) the documents and forms required to register and title the vehicle in the State of New JerseyOnce the customer has completed this step we require a written request with all pertinent information for the customer and the DMV who will be completing transfer, including any forms that need to be completed by HMF and detailing any documents that need to be provided by HMFTo date HMF has not received this request from the customer and as a result is unable to assist with the customer’s requestThe customer can fax their request to us at 714-965-or mail their request to us at Wildwood Pkwy Atlanta, GA Attn: Titles Dept
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our previous response, at no time during the lease did the customer complain to HMF of an issue with the odometer reading on his vehicle prior to receiving the invoice
The Excess Wear and Use the customer refers to is being charged per the guidelines outlined in his lease. The guidelines for wear are also outlined in documentation provided to the customer in writing and are also available to be printed from our website. The inspection is completed by a third party and pictures of the damage are provided to the customer
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again the business continues to claim no responsibility for its poor receiving performanceThe issue with mailing in checks has been a problem and they continue to state that they have not received any checksFirst it was an inconvenience with the first check in January not being cashed for weeks after it was mailedI do not accept their claim that they received and cashed it in a timely mannerI have been able to send out checks for car payments for nearly years to another bank and have had no problem with the receipt and timely processingCanceling checks is not free and time spent on something so simple is unacceptable especially since the company takes no responsibilityI am sure others are having issues and since they continue to dismiss the central issue, I have no choice but to not accept their response.
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have a bank statement proving that unaccounted for money, on the part on HMFUSA, has been debited from my bank accountSo far my communications with them have been met with failure for their staff to follow through with any verbal agreements we've had to move forward with trying to get this situation cleared upWhat I need at this point is a direct number to a person who actually wants to help me at HMFUSA.
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have sent an update to ***, *** Union and *** to reflect that the
account is paid with no delinquencyHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The last exchange I had with Hyundai was with a customer representative that advised a supervisor would call me to discussThey further advised that it could take up to business days to hear from the supervisorTo date, no one has ever called meThat to me is poor customer service Also, to date I have not received the revised statement. So, please advise if someone will be calling me or am I to be receiving a new statement. Thank you
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have waived the customer’s remaining balance of $In addition, we
have submitted a request to Equifax, Experian and TransUnion to update their records to reflect all lease payments as being paid on time and the status as closedAs a part of resolving the customer’s inquiry we have also issued a letter for his records per his request
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
On 11/24/2014, we released the title to Digital Federal Credit Union
(DFCU)
Then on 1/8/2015, the customer contacted us to advise that DFCU did receive the title and sent it to him for further administrative work. The customer advised us during that conversation that the title mailed to him by DFCU did not arrive and that he now needed to order a duplicate title
As the title was lost in transition from the Credit Union and the Customer, HMF will not be able to cover the expenses involved in ordering the duplicate title
However, we will provide any assistance the customer requires in regards to completing forms or requesting necessary documents from us
HMF would like to thank the customer for taking the time to contact us.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our previous response the Disposition Fee is disclosed on the customer’s lease agreement under the Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicleIf the customer made a separate agreement with the dealership we recommend that the customer contact the dealershipShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST