Hyundai Motor Finance

Per our previous response, an update to the credit reporting for the customer’s account was sent to Experian, Equifax and TransUnion on 02/28/Upon receipt of the customer’s response we have contacted TransUnion directly to request that they update their records to accurately reflect the aforementioned updateShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have reviewed the image of the tire in question and found it
does show the wear the customer is being charged for. Nevertheless, based on the concerns the customer raised in his dispute, HMF has elected to waive the charge and close the account
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The insurance portion of the customer’s total loss claim has been received and
applied to his account. The payments the customer made after the date of loss are being reapplied toward principal only
The claim remains open as we are still waiting for refunds of a cancelled warranty and maintenance program. The GAP claim has also been filed and once the checks for the warranty and maintenance refund post, the GAP filing will be complete
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The answer that Hyundai Motor Finance gave is not anywhere near the answer that should be given, first of all as the turn around for sending the faxes is simply ridiculous, also I am stating that you have been negligent in having your customer service give the wrong information to a customer. The time frame in when this situation all started was actually in June (recorded phone calls). Just to put icing on the cake, your negligence in your time frame to send the paperwork and to no less continue to send the wrong paperwork that was requested was not even brought up in your response, but has now been brought to my attention that my car depreciated $700, so therefore I am not getting the price that was promised to me due to the fact that your incompetent customer service (again each and every one was on a recorded line) sent the incorrect paperwork that was requested by them and therefore it has put another damper on the situation due to the fact that $is now added as depreciation value. The question I am asking is, the situation that I have described to you on numeral occasions to your customer service associates in the lease end department have cost me money and time.I would like an answer as to what is the remedy of this situation? I have spoke with many of your associates and in turn have gotten no where. This needs to be handled in a professional matter and the monetary value that I have given you is now raised up by $700. I would like to know how you think that I would be responsible for this in any way. I followed all instructions from the date of my first phone call back in June and for some reason I still have a Hyundai Elantra Sport. I feel that this should have your prompt attention and I will be awaiting your response.Just for the record, this is the first time I have been treated so poorly by a company. I worked for the stock market for years, and would never have such negligence on my record nor would I make them wait hours to receive an important fax. That is unacceptable. I await your response
*** ***

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, an end of term invoice was mailed to the customer at the address on file on 5/14/and the customer was contacted by phone on 6/08/Per the terms and conditions of their contract, the customer is responsible for their final invoiceWe have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment historyShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our previous response, the customer is being charged for Excess Wear and Use beyond the allowable limits. These charges would have been applied had whether or not the customer leased another Hyundai vehicle through Hyundai Motor Finance
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer is being billed for mileage in excess of that allowed by his
contract. At no time during the lease did the customer complain to HMF of an issue with the odometer reading on his vehicle prior to receiving the invoice. Additionally, the odometer functioned as it is supposed to at the time the vehicle was inspected. As such, we are unable to make any adjustment to the invoice the customer received
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is
very important to us. We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint
When a late fee has been
accrued on an account, the fee is collected
per the terms and conditions of the
customer’s contract The complainant has
accrued multiple late fees over the course of her loan with HMF. A late fee has been collected from payments
received recently in October, September, August and June of this year. This is not a new practice that the customer
would not be aware of
Additionally, the customer
is able to view how each payment is applied to their account by viewing their
payment history in their online account or by requesting a copy of their
payment history from our Customer Service department
HMF
would like to thank the
customer for taking the time to contact us.
We are committed to providing our customers with excellent service and their
satisfaction is important to us. Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes. Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future
Should the customer require any
additional assistance, he may contact a Customer Service supervisor at
1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The response in no way identifies the issue nor a resolution to the problem with this company attempting to collect more money that what was paid for them to release clear title to us.]
Regards,
*** ***

Per our original response, the customer’s credit history has been reported accurately.
The customer sent two payments in May, HMF did not withdraw payments twice. On May 4, 2014, the customer made a payment online to send $to HMF. Then on 5/5/2014, the automatic monthly payment the customer created sent a payment of $365. The customer then marked the May 4, payment as unauthorized, with their bank retrieving the funds
The next payment the customer made was on 7/8/2014, however, the next payment was due on 6/2/2014. As such, they were reported past due for the June 2, payment
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Per our original response, the balance quoted was produced in error. We thank you the customer for bringing this issue to our attention and we sincerely apologize for any inconvenience he may have experienced and we will strive to improve our service in the future

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
We have updated our records and removed the referenced telephone number
from the account
HMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The amount of time and energy I spent trying to resolve their mistake was absurd I stated to them that I believe they should cover the cost of the ticketThey sent me a letter on their on stating I owed dollarsThe city of laurel never sent thatI paid the 30, then they sent me a letter stating I owe 85! It took phone calls for them to even come to the conclusion that I was rightEven though from day one I was telling them they were wrongI feel Hyundai owes me an apology and money for the time I wasted trying to fix their mistakesIf they just listen to me the first time we could have resolved thisThey claimed they were right and basically they have no time to deal with it because they are a finance companyWell for one they lost a loyal customer of this and two I want others to know what a bad operation they are runningI should have never gotten a ticket from July in February from them to begin with.
Regards,
*** ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer the customer’s request, we have reinstated paper statements on the account
and issued a payment history to the customer’s address of record via courierHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer previous correspondences, we have reviewed the credit reporting for the
account and confirmed that it accurately reflects the customer’s payment historyHMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

The customer has a Simple Interest loan, which accrues interest each day it is open. As the result of payment extensions and multiple late payments, additional interest has accrued, resulting in the remaining balance
Hyundai Motor Finance will not be able to release our interest in the vehicle until the amount due has been satisfied
Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[ I read over my lease numerous times and it also states that unless the penalties are cause due to Hyundais negligence I could have easily avoided receiving a ticket if the company followed up with paperwork Just because they claim they never received anything from the DMV doesn't mean I have any legal right to do anything about it, the car isn't mine Just to renew the registration I needed a limited power of attorney I'm also upset because they state they mailed it out Monday which was the 7th and when I finally received the envelope the following Monday it was stamped the 9th, that's business days later That's ridiculous I've never had a worse experience with a business and I can not wait until my lease is up I am also upset due to the way I was treated on phone calls, I was hung up on, given condescending remarks and I felt as though me as a customer wasn't a priority for them, it's all money for them And the fact that before they told me anything about the power of attorney paperwork I was told that it's my problem and I'm responsible What? I could see if I were being dumb and received a ticket for a fault of my own but if Hyundai kept track of their paperwork they are supposed to receive, my registration would have never expired and I wouldn't have had to pay dollars and almost had my car impounded I was unable to drive my car for days because they don't overnight paperwork unless the customer had a *** account...what regular person has a *** account, why can't thus multi billion dollar company afford the extra dollar postage to get their customer an important document The excuses I was given through this horrible experience were crazy I don't understand how a company can run that way and expect people to feel like they are treated correctly I'm extremely upset I had no car for days, no way to work, or even to the grocery store for that matter God forbid I had children or a medical emergency of some sort It's just ridiculous to me how Hyundai runs and I'm extremely dissatisfied
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like any late inquires to be taken off my credit report.
Regards,
*** ** ** ***