I-wireless

It looks like this customer goes on to a monthly rate plan, lets it expire, loses all her minutes as she is dropped to a default plan, then calls us to get back on a plan and have us place all the lost minutes on the accountShe has been doing this for the last six monthsWhen we finally told her we were not going to continue to reinstate her lost minutes, and that she would have to start making her payments on time if she wanted to have all her minutes roll overThe last time we received a payment for a plan from her was 1/28/This would require us to give her a free plan for monthsShe needs to pay us first, then continue to make timely payments to keep her minutes

They called me todayComplaint resolved [redacted]

corp requested CB madeleft detailed messagecustomer didn't pay the dec plan payment so plan defaulted to basic and lost minper email added back with a payment but this was still not enough for a actual plan so the used up at .20/ min and MAX is so other weren't added back yetI got her back on the legacy plan as she has been in past and credited the other lost minutes as a courtesyI advised they do have to keep PLAN active to keep rollover and acct ex and plan EX are two different things

We reached out, and offered a free month of service, as well as replacing her phone for freeShe accepted this resolution

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] --- 4/18/Rcd response from consumer instructing us to close complaint

We've informed Mr [redacted] that his account is still valid and he is still enrolled in Lifeline He did have a pending port on his account that was done on 5/ It has been delayed by his previous carrier, [redacted] We cancelled the port to enable Mr *** to use his Access phone Additionally, we informed the customer that we have attempted the port and that he would need to get in contact with [redacted] to push the port through

Explained that she can return the defective phone to us, and we will send a free replacement phoneWe also offered to put her plan on hold so she can use the full month once she gets a working phone She refused our help and hung up on the representativeWe attempted to call her back, and left a voice messageWe created an invoice, and sent her a return label so she can send in the defective phone and get a replacement, which was delivered on 12/22/via ***Once we receive the phone, we will send the replacement, and refund any lost money/minutes on the account

After speaking with Mr [redacted] , I issued the refund for the full amount the full amount that he paid for the phone, $***, and also issued him *** minutes Thank You, [redacted] Manager, Customer Care i-wireless

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Customer was upset that we do not have the same selection of phones that are offered by Cincinnati Bell wireless, which we are in no way associated withThe issues he was experiencing was due to the fact that he was calling [redacted] customer service line, which he obtained from their website, not [redacted] He has indicated he is not interested in any solution other than us sending him a different phone of his choosing and him not having to send the old phone back, troubleshoot, or spend time talking with anyone, which is not our policyWe will not send a new phone without first troubleshooting, which he refuses to do, and especially, without the customer sending us back the phone, which he also refuses to do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I was not asking for a free phone at allThe major upset was it takes minutes on hold to get a person and whem I said only I can not send my phone unless I have oneThats was not their policy either but they changed their policy for meI was wanting a new phone and maybe take the price of this phone off the new one Also I did not call the wrong number its not stated any where that I am to call only one number They are not forth coming with any info about nor was I told I wireless and [redacted] I wireless are not the same companyThe statement they said was totally a lie about what I asked for

hi, my name is [redacted] I have filed a complaint on i-wireless, I would like to update you, after calling the fourth or fifth time, last Friday the 7th, a man had told me that they was sending my phone back to me then I am suppose to call back an request a battery, againwell then I got a voice mail yesterday, the 12th from i-wireless saying that they will return my phone when I pay them $for some feeso they haven't even sent it out yetthe man I had talked to on the 7th didn't say anything about a fee, I hope they have every call recorded, I would like to hear themi probable had said a few words I shouldn't of, but after weeks for just a battery is insaneplease help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I don't get mail from the address where I am livingit was agreed from the beginningI made my credit card address where my mom lives, so I could receive all mail and inquiries to herI did receive a phone call from [redacted] claiming that they could be able to ship it in different address but they need my credit card to be at the living addressI told them that my credit card is no different address because if they are to contact me for some reason they would send any correspondence where my mom lives, because the guy get frustrated over itI told her why such a thing exist, she said it for privacy reasonI told her that people are facing different kind of problems every day and they have to do things not because they want to but because they need toIt is the need for which I am having such problem and because of unreasonable excuse which you are claiming I am walking without phoneI am sick person and needs assistance and need to be connected with my transportation and because of your policy I won't have any phone now because of you policy which doesn't make senseShe said nothing to that and there was silence and after saying hello hello there was no one and I just hang upThis is the conversation which I had with executive person who couldn't over ride her system for one time only and do the transactionThe lack of complete understanding in meeting me so I would be able to be assisted in my problems was meaningless and I don't know what I am going to do without phone Regards, [redacted]

We have explained the re-application process and given him minutes for this month until the application is mailed back to usWe also explained why the customer could not 14.6667px;">re enroll onlineWe have mailed the application and promised to call back when that was returned to us, at which point we would discuss a phone upgrade

We refunded the desired amount of $on 10/ I will send the response to the complaint you mentioned as soon as it is resolved Thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business... have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] --- My complaint has been resolved by the company. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company has not contacted me at all my cell is ###-###-#### my home is ###-###-#### so there should not be any reason for them to be untruthful in contacting me this timeI am a single parent so there is no reason for them to say a guy answered my phone especially when I use their service to save money instead of getting a contract with well known companiesTo answer their last statement if there is no record of my account then how do I have wireless service through the I wireless company, how do they have my credit card on file, anwhy haven't I received a refund yet for the unauthorized payment that the company made from my cardI spoke with supervisor Flanna and she refused to help me and csr Ann also refusedDo these people actually work for your company because if not then I will attain an attorney to sue I wireless for advertising and fraud
Regards,
*** ***

We sent Ms*** another battery for
the handset that she purchasedWe also set up a return her original handset, so that she could
get a replacement for itAdditionally, we cleared the confusion on her minutes balance, as well as her
voicemailBefore ending the call, we confirmed wit Ms*** that she understood what was discussed, and that she was happy with the resolution