I-wireless

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] at iwireless got in touch with me and was able to get the issue resolved in a matter of minutes and I appreciate everything he did to help me. Thank you so much! 
Regards,
[redacted]

On 10/14, Ms. [redacted] Benefit Ported to another carrier, which means she is no longer an Access Wireless subscriber.

We refunded the desired amount of $33.69 on 10/20.
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I will send the response to the complaint you mentioned as soon as it is resolved.
 
Thanks,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I see that she Ms. [redacted] did call into us, and an agent was unsuccessful in their attempt to activate her phone. A corporate representative again attempted to reach out to her, but the voicemail on the phone number provided appears to not be set up. Ms. [redacted] may reach out to Randy S[redacted], my corporate representative, anytime, Monday - Friday, between 9am and 5pm EST. His phone number is ###-###-####.

This issue has been resolved. Below are the comments from the associate who resolved the issue.
 
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He has had nothing but bad experiences and no one willing to work
with him. He thanked me very much for putting him on the rate plan. he then
stated he has had nothing but issues with the phone since  bought it
in January. The agents and the Supervisors that he has talked to were of no
help.He kept getting referred to ZTE has a flash and of course they were
referring him back to us. I ordered him
a new phone. The ZTE Force,order number [redacted]. He thanked me very much and
informed me I was the only one that was willing to help him. I gave him a very
postive experience .he was ready to leave iwireless since he has had nothing
bad bad experiences. I restored his faith back in wireless.

Per Mr. [redacted] request, his service as been cancelled.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business...

have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] 
---
My complaint has been resolved by the company. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I do not see the address change to add the [redacted] in the account.  That is probably why I cannot buy the cards for minutes, texts, and airtime.

We have tried multiple times to get ahold of [redacted] by phone and by email. He will not respond to my emails and he will not return my phone calls.The call back number we have goes straight to voice mail. I have left multiple voice mails for him to call me so we can resolve his issue he is having with his phone.At this time he has not contacted me so the issue is not resolved.

After speaking with Mr. [redacted], I issued the refund for the full amount the full amount that he paid for the phone, $[redacted], and also issued him [redacted] minutes.
Thank You,
[redacted]
Manager, Customer Care
i-wireless

It looks like this
customer goes on to a monthly rate plan, lets it expire, loses all her...

minutes
as she is dropped to a default plan, then calls us to get back on a plan and
have us place all the lost minutes on the account. She has been doing this for
the last six months. When we finally told her we were
not going to continue to reinstate her lost minutes, and that she would have to
start making her payments on time if she wanted to have all her minutes roll
over. The last time
we received a payment for a plan from her was 1/28/14. This
would require us to give her a free plan for 2 months. She needs to pay us
first, then continue to make timely payments to keep her minutes.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
---
4/18/16 Rcd response from consumer instructing us to close complaint.

Complaint ID [redacted], we Left a voicemail...

explaining we are aware of the coolpad web issues and have a ticket open with sprint. Advised that for the inconvenience we can upgrade his plan to the $50 all-in-plan, or discuss some other compensation if he would like. We have not received a return call.

Explained that she can return the defective phone to us, and we will send a free replacement phone. We also offered to put her plan on hold so she can use the full month once she gets a working phone....

She refused our help and hung up on the representative. We attempted to call her back, and left a voice message. We created an invoice, and sent her a return label so she can send in the defective phone and get a replacement, which was delivered on 12/22/2014 via [redacted]. Once we receive the phone, we will send the replacement, and refund any lost money/minutes on the account.

We have explained the re-application process and
given him 250 minutes for this month until the application is
mailed back to us. We also explained why the customer could not 
14.6667px;">re enroll online. We have mailed the application and
promised to call back when that was returned to us, at which point we would discuss a phone upgrade.

They called me today. Complaint resolved. [redacted]

The customer has indicated that the package was stolen off
of their doorstep at the verified address: [redacted]. I researched the tracking # [redacted] via FedEx
website and it says that it was signed for by...

[redacted].
This customer will need to file a claim with FedEx.

I’ve contacted...

the customer.  He has all
the information to submit a manual override and my contact information to check
on the status.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]