I-wireless

On 12/4/2015, an replacement was set up
for the device that specified that the phone was cutting in and out. The
warehouse received the phone, and after vigorous testing, found nothing wrong with the
phone. Customer was told that
phone was in working order and she would
need to pay $return mailing label to receive phone back. Upon
receipt of complaint, warehouse double checked phone for damage. No
problems were discovered. Phone is outside the 14-day return policy and
there is nothing wrong with the phone. Customer is not eligible for a
full refund or replacement phone Sent out a phone from warehouse thru free smart phone offer and
put a rush on it

Resolution - this was resolved on 7/Reversed $changed on 6/13/cc ending with ***
Reversed $changed on 5/13/cc ending with ***
Reversed $changed on 4/13/cc ending with ***
Verified name/address

background-">[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
---
Dear Revdex.com Representative,I spoke with Robin from Access Wireless on Friday, 1/29/and she was unapologetic, snippy and dishonest.She said Sonia, the Access repthat was rude and terminated my Free Access minutes account, did so in errorSonia was mumbling something about having me submit some document electronically or by a paper oneThis was back in November and she put me on hold for about minutes and was then disconnected.Robin said she has to mail me a new application and that she couldn't do it electronically or just reactivate the mistakenly closed accountThis is not right, there's something else in play hereShe said it has to be paper and mailed so she can handle it directly?I told Robin that I can still access my account online with the phone number and pass code, it has a greeting, Hello *** and has all the same information including showing that I had minutesThey have the same information but changed it to a pay account, although it was poorly done.I told Robin that in December 2013, when they allowed a thief to use my phone number and pass code for a year until I filed a complaint with the Revdex.com , Gay from *** sent me a new phone and gave me her phone number and told me to call her if I ever have any problemsUnfortunately, I can't find her number.Robin's response was that *** and Access wireless are two separate and unrelated companies and were always that wayI told her that's not true because I received the phone in dispute now from I- wireless back in December of and what Gay from *** told me back thenRobin irritably denied that I, and the Revdex.com, dealt with *** back thenI told her that when filing this complaint with the Revdex.com that the two companies were linked.I told here there is no reason that I should have to wait for an application in the mail, fill it out and mail it backNeither the thief or me had to fill out anything, when he stoled it or when I got it back in 2013, thanks to the Revdex.comThat's the only time either of these wireless companies respond to me is due to the Revdex.com being involved.Anyway, I told Robin that I don't like this mailing the appbusiness and she hasn't even mentioned all the unwarranted and harassing texts over the past yearI said I want a new phone and no mailing paperworkShe said the mailing of the paperwork has to be done and she check on the new phone.I had a message, Monday, Febfrom Robin on the contact number that I provided that she can get me a new phone but that she is mailing out the application that dayI received the message late on Monday and was unable to call her yesterday to tell her that I want I'll do the application electronically.There is no reason that after all they have done wrong in the past and present, that I should all of the sudden do a hard copy via snail mailOver two years ago, I didn't have to do anything for themShe stated that it was their mistake that the phone was turned off and they still have all my informationI can access my account as in the pastYou are supposed to recertify every year and they didn't have me do it on Not until I believe last July and it was online.If you would talk to her about not sincerely trying to resolve this matter and lying about, once the account is closed we need a new paper appand that I can't do it electronically nonsense, than I would like you to just list them another time as an unsavory company to deal withAlso as another case they weren't able to resolve reasonably.Robin's phone number at Access Wireless is ###-###-####.My contact number is ###-###-####.Thank You Again,*** ***

We attempted to reach the customer on the evening phone number provided, which goes
straight to a message that does not allow the option to leave a voicemailWe then tried the morning phone number providedA male voice
answered,
and when we indicated we were calling from iwireless for to speak with ***
Jackson, he hung up.There is also no record of an active account with our service

I am trying to get more info about my accountI am being harassed by manager supposedly name ***He will not let me speak to his boss and continues to hang up on meI have stated to each representative I don't want
to speak to this man but he continues to get on the same phone and be abusiveI would the administration to call me back....you can send it
** ***

We offered a resolution, which covers all the actual phone issue needsHowever, the main complaint is in regards to calling the wrong company and that we use *** as a "front." All of our packaging and documentation clearly states we are *** iwirelessOur activation guides, which are packaged with EVERY phone, has instructions to go to our website, ***, which clearly shows our customer cr when you click the "contact us" tabWe cannot offer compensation specific to this oversight
Thank You,
*** ***
Manager, Customer Care
i-wireless, LLC |Levee Way, Suite | Newport, KY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
---
I wireless account info Inboxx *** *** ***9:AM (hours ago)to me, ***
My account number is ***There isn’t a contract or agreement that I signed for this company because it is prepaidI have no obligations to this company it is a monthly prepaid wireless service and I didn’t subscribe to auto bill pay.This e-mail, including attachments, may include confidential and/orproprietary information, and may be used only by the person or entityto which it is addressedIf the reader of this e-mail is not the intendedrecipient or his or her authorized agent, the reader is hereby notifiedthat any dissemination, distribution or copying of this e-mail isprohibitedIf you have received this e-mail in error, please notify thesender by replying to this message and delete this e-mail immediately

Per phone call from Ms***:
The business has resolved my complaintThank you,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is
satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
I would like someone in upper management to respondThey are lying

Gave customer account # for port out

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A new replacement phone was ordered for customer free of charge

[A default letter is provided here which indicates your acceptance of the business's
response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  
Dear Ms. [redacted],
I've just been on the phone with one of your colleagues, and I've updated my email address in your system, so I am now in receipt of a .pdf formatted copy of your letter to me dated today.
I notice that the phone company's reply is that they've apparently tried to reach me. I am sorry, but this is a lie. I have only one phone (as the phone they sent me is not working), the number for which is ###-###-####. I have my cell phone with me at all times, and no one has tried to contact me from their company. I am receiving other calls without any issues at all, so it is not a phone problem. If the phone company had indicated that they'd tried to email me and encountered problems, I would agree, as I've just switched from a paid service through [redacted] to a no-cost option through [redacted]. But they did not. 
I cannot locate a link from your website that allows me to respond to the phone company's assertion. I've searched using my complaint number, which didn't help. If you send me a hypertext link that can facilitate this in an email, I would be grateful.
Thank you for all you do.
Warmest regards,
[redacted]

Phone has shipped via [redacted] tracking [redacted]. It is pre-activated, per the customer's request, and will be swapped to the customer's account when it arrives at...

their house.

Ms [redacted] was contacted and explained our corporate policy, which is found on our website, that the name and address associated with the card has to match the name and address on the account, which hers does not. Until this is corrected, there is nothing we will be able to do.
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corp requested CB made. left detailed message. customer didn't pay the dec plan  payment so plan defaulted to basic .20 and lost 480 min. per email added...

100 back with a 20.00 payment but this was still not enough for a actual plan so the 20.00 used up at .20/ min and MAX is 100 so other 380 weren't added back yet. I got her back on the legacy 25 plan as she has been in past and credited the 380 other lost minutes as a courtesy. I advised they do have to keep PLAN active to keep rollover and acct ex and plan EX are two different things.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is only partially satisfactory to me.  They sent another phone but I still had to call two agents to activate it. The first agent had no idea how to activate the phone and suggested I send it back. The second agent I spoke with successfully activated the phone. In the I wireless response there was no mention of the 30 day free service I had requested for my trouble.
Regards,
[redacted]

I re-issued the refund. [redacted] is going to let
me know when she receives it. I did inform her it could take 5-7 business days for
the refund to show back up on the card.