IBM Corporation

Member had also file a complaint with Revdex.com in Northern California Revdex.com Case [redacted] and his concerns have been addressed to his satisfaction

November 6, Conciliation & Engagement Speci**ist Your Revdex.com CUSTOMER EXPERIENCEINFORMATION RE: Case #: [redacted] Thank you for taking the time to contact us regarding MsTiffany C [redacted] complaint against AAA Northern C**ifornia, Nevada, & UtahWe appreciate the opportunity to clarify our position I have been informed by our Emergency Roadside Service group’s insurance ESIS that check in the amount of $was mailed MsC [redacted] on September 01, Unfortunately the apartment number was incorrectThe check has been reissued and sent via FEDEX and she should be receiving it todayShe has been informed to contact ESIS regarding rent [redacted] car for consideration Thank you for giving us an opportunity to clarify our position Sincerely, Lakshmi P [redacted] Member Relations – Executive Office AAA Northern C**ifornia, Nevada & Utah [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regarding waiver that my year old son (***) signed The last line of the waiver agreement states “This does not absolve the Garage or its employees of responsibility for damage resulting from negligence or improper equipment” My son was asked for a concrete block to put under the car during drop off.Regarding AAA calls and response for resolving the issue- Please go back and look at the notes taken when I called, or listen to the recordings regarding this (at least 4-times)It will show that twice it was admitted that yes this looks like damage created during the service callAlso it will show that I was instructed to take the vehicle in for repair and send AAA the invoiceI was also told every time that someone would be in touch with meNo one called me back until I reached the local office on my 5th or 6th call, which is when I was told the case was closedThis was over about a week period which we did not have use of the car.Regarding the damage that was caused by cement blocks placed under the radiator by the tow truck driverBelow is the picture that was taken after the car was set on the block which broke into pieces and fluid started leaking outThis picture was not taken at the scene of the accidentThe driver took the picture when both my wife and son witnessed the fluid start leaking out as he set the car down on the block Regards, [redacted]

Re: Revdex.com Case# [redacted] - Eileen K***To Whom it may concern,We have attempted resolution with MsK [redacted] after she reached out via our call center and social media channelsHer battery was originally purchased 6/27/with a member discount and came with a 36-month free replacement period followed by a 36-year prorated periodHer battery was replaced for free under warranty on 8/26/At this point, because MsK [redacted] was covered by her free replacement period, her warranty from her original purchase date of 6/27/ remained intactThis warranty schedule is clearly outlined in the battery paperwork that MsK [redacted] received and referenced during her discussion with our Member Relations Representative, Amanda.At this point, MsK [redacted] is still under the prorated portion of her warranty; however, she is no longer eligible for the member discount as her membership has since lapsed.As resolution, we have offered to replace her battery at member cost ($instead of the $non-member cost) and provide her with her prorated warranty discount, which comes to $before taxes and disposal feesThis would also restart her year warranty She declined the goodwill gesture, so we have offered the alternative goodwill exception to allow her to purchase a non AAA battery and still refund her $for the remaining months left on her warranty, when a third party replacement would typically void her AAA warranty This gesture was also declined.We then agreed to send her a reimbursement application should she choose to purchase the third party battery so we may reimburse the remaining warranty left from her original purchase date of 6/27/should she decide to accept our offerWe have also provided her with direct contact information to our Member Relations Representative should she like to purchase a new, fully warrantied battery through AAA and we will honor the $member price.Sincerely,Ashley L [redacted] Supervisor, Member Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Carol ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Angela Mareno

my complaint was about a trip interuptionThey resolved a car rental issue never reportedLook into the problem described

Dear Ms***,Thank you for reaching out regarding your recent Roadside Assistance experiencesWe have reviewed the service calls in question and firstly, would like to apologize for any inconvenience you experienced during these servicesI would like to note, however, that that after reviewing all calls mentioned we do only show one call that ran past the Promised Time of Arrival (PTA)As you mentioned in your narrative, this call was performed on 10/17/where a response time of 3:54pm was promised and we arrived on scene at 6:04pm- a hour and minute delayAs a Plus level member, you are provided with four calls per membership year, per associateDue to your feedback, we have waived two of your household’s service calls so far during this membership yearPlease be advised, while we do try our very best to meet our promised time of arrival, we can experience delays time to time in relation to call volumes, prioritized safety calls in your area, weather or other factors outside of the club’s purviewHowever, we do take our member’s feedback very seriously and do apologize for any inconvenience you may have experienced in relation to your service callsWe thank you for your loyalty and we look forward to serving you in the futureSincerely, Ashley LSupervisor, Member Relation AAA Arizona [redacted] E [redacted] Rd., Ste [redacted] , AZ ***

I have email my response to the contact person that wrote the reply, but please follow your procedures and do whatever it is that you need to do in this regard Thanks for all of the Revdex.com assistance, I am sure that this complaint will be resolve within the next business days, if not, I may have to continue my efforts

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Mary O [redacted] I have received my card and complain is resolved thank you very much!Mary O [redacted]

I can not wait several months I have taken the car to another auto center who fixed it (alturnator problem) All I want is the back I am tired of getting calls from AAA and filling out surveys All I want is my money back is a lot of money form me

Dear Ms. O [redacted] ,Thank you for reaching out to AAA Arizona regarding your concern surrounding our dining card promotion. We sincerely apologize for the delay in your receipt of the dining card. I will personally ensure that we send a card out to your address on the [redacted] case from our Headquarters... office here in Phoenix today, October 19. Additionally, I will also include our $50 shopping card promotion that we are also testing as a promotion for our members as an additional gift and gesture of goodwill to apologize for any inconvenience.Again, we thank you for reaching out to the club and we look forward to serving you in the future.Sincerely,Ashley L [redacted] AAA ArizonaSupervisor, Member Relations

October 27, Revdex.com, IncE Missouri AvePhoenix, AZ Complaint Case #: [redacted] Consumer: Nichole A [redacted] Dear Revdex.com: Thank you for taking the time to contact us regarding Nichole A [redacted] complaint against AAA Northern California, Nevada, & Utah (AAA NCNU)We appreciate the opportunity to clarify our position On September 28, MsA [redacted] requested a refund for her AAA Membership which was processed but the check was sent to her old address in ArizonaOn October 24, the system was updated with her new address and the original check was cancelled and a new check was processedI have verified with our accounting team that the check has been processed as of October 26, and mailedMsA [redacted] will receive the check within 7-days, if not sooner Unfortunately, since we do not have her credit card saved in our systems anymore, we are unable to refund back to the credit card it was charged on Thank you for giving us an opportunity to clarify our position Sincerely, Jennifer J [redacted] Member Relations AAA ###-###-#### [redacted]

Dear Mrs***, Thank you for reaching out to AAA AZ regarding your Roadside Assistance experienceWe sincerely apologize for any inconvenience this service may have causedWe also appreciate you taking the time to speak with our Member Relations Specialist, *** on Thursday 7/to
discuss the situation in more detailAs discussed with ***, please accept a refund of your most recent dues payment of $while maintaining your membership in active status for the remainder of your membership year as a gesture of goodwillIn relation to your concerns of damage to your vehicle, we have forwarded your comments along to our Field Representative, Dennis M***, who oversees the contractor who provided your service on 6/He will be reaching out to you today to begin an investigation and assist wherever possible on your claimWe look forward to resolving your concerns; thank you for your feedback and for your loyalty to the clubSincerely, Ashley L*** AAA Arizona Supervisor, Member Relations

All, In regards to Ms*** rebuttal, Please see the attached documents in our original response where Ms*** authorized the original amount of $1,via phone and timestamped by our Service Writer, JoeThis indicates the authorization by which we continued the repair work to investigate the full extent of the damage to the vehicleBy the time we discovered further issues during the repair process and Ms*** questioned the amounts and extent of repairs, we had already performed a teardown which totaled approximately $550, or hours of the tech’s timeHowever, the manager, Frank discounted the amount owed to $as a gesture of goodwill for Ms***’s troublesUnfortunately, at this time, AAA Arizona is not able to honor any further requests for compensation made by Ms***Sincerely, Ashley L*** Supervisor, Member Relations AAA Arizona *** * *** *** *** ***
*** ** ***

Dear Ms***, Thank you for reaching out to AAA Arizona regarding your Club Owned Repair transactionWe sincerely apologize for any inconvenience this may have causedWe have reviewed your desired settlement and unfortunately, we are not able to honor your request at this timeThe amount
billed and paid for ($400) was a discounted price provided as a goodwill gesture (originally invoiced for $561) and covers the tech’s labor time to disassemble the engineOur repair shop did leave the engine disassembled; this was done in order to avoid further labor charges to rebuild it at our facility and charges at the new facility to disassemble againI do apologize if this was not communicated to you appropriately- I will address this with our Repair facility managementAgain, thank you for taking the time to reach out with your concerns; we appreciate your business Sincerely, Ashley L*** Supervisor, Member Relations AAA Arizona Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Peggy M***

AAA is willing to cover the costs of the repair to the muffler/exhaust, the only damage that could have conceivably been caused by the tow by AAA’s contract stationGiven that this repair would cost approximately $at one of AAA’s repair facilities as well as money for an alignment, we feel that the $500.00, we have offered to Ms***, is totally fair and commercially reasonableWe have already issued her a refund on her AAA membership dues at a value of $

Dear *** ***, Thank you for taking the time to let us know about your recent roadside experiencesFirstly, I would like to apologize for any inconvenience these may have caused youWe appreciate your feedback and have ensured that your calls were researched and that feedback was sent over
to the proper management teams that handled your Roadside Assistance call in the Las Vegas area.As a gesture of goodwill, we would like to honor your request for a free year of membership to apologize for the frustrations of the incident and to thank you for your many years of loyal membershipOn October 1, your membership household will be renewed courtesy of the club under your current Plus RV level and paid in full ($167)You will receive your cards at the P.OBox associated with your Revdex.com case and attached to your previous AAA Arizona membership.If you have any further comments you would like to add or would like to pass along any further information to me, please feel free to reach me at the phone number below.Thank you for your membership and continued loyalty to the club

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***