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June 16, Revdex.com, IncEMissouri AvePhoenix, AZ Complaint Case #: *** Consumer: John *** G*** Revdex.com: We are aware of MrGreen’s dissatisfcation of our Revdex.com responseThe Senior Manager over the AAA Peoria Auto Repair facility, Gary B***, reached out to MrG*** this morningGary B*** offered MrG*** the desired settlement of $and MrG*** declined the offer and now wants $2,after speaking with a laywerAAA will grant the original requested settlement for $If MrG*** would like to accept this offer he can contact Gary B*** directly at ###-###-####Thank you for giving us an opportunity to clarify our position Sincerely, Jennifer R*** Member Relations AAA ###-###-#### ***

First and foremost, we would like to thank *** *** for sharing his concerns surrounding his visits to our Auto Repair facility located at *** * *** *** Feedback from our members is our most valuable source of information as we endeavor to provide the high quality products and
services he expects and deserves, nationwide and across all of our business lines.As an *** repair facility, although we do not advertise our pricing to be the lowest, we pride ourselves on the quality of parts we use and labor performedWe also provide a competitive warranty of 24,miles/month on parts and laborUpon declining repairs at our facility, the inspection and disassembly to provide *** *** an estimate were free of chargeWe reviewed the quote provided by our facility compared to the completed work done by *** *** and found our estimate included items such as brake hoses and front brake parts that were not replaced at *** ***, adding to the price variance We sincerely apologize for any inconvenience this incident may have caused *** ***Please be assured the feedback provided has been given to upper management to allow us the opportunity to improve our training and services to continue to provide an exemplary service experience to our members. We value *** *** long-term membership with *** and would like to refund the recent membership dues paid on July 22, in the amount of $as a gesture of goodwill due to his experience*** *** would receive a refund check to be mailed within 7-business days if he accepts this offerAgain, we thank *** *** for his time and commentsWe appreciate his business and hope that despite this incident he will be able to continue to find value in the many benefits of the *** Membership

Dear Ms***, Thank you for reaching out and providing your experience on our phone system and the interactions with our customer service representativesI apologize for the situations you described and any related inconvenience it may have causedI would like to do my best to communicate
your feedback to the appropriate parities with my fellow members of management here at the corporate office in Arizona and then at our National office in FloridaIf you wouldn’t mind providing a few more details on your experience so I can more accurately pinpoint the employees or teams that would most benefit from your feedbackIf you could please provide your membership number (if applicable), policy number and your phone number you placed the calls under, that would help me tremendously in my research effortsAgain, thank you for your feedback and helping me improve our processes; I appreciate your timeSincerely, Ashley L*** Supervisor, Member Relations AAA Arizona

Dear Ms***,Thank you for contacting AAA Arizona regarding your service experience; we apologize for any incovenience you experienced with our mobile battery service. We appreciate you taking the time to provide feedback, as we have provided your points to our Battery
Manager to review.As requested, your original battery was reinstalled and a full refund totalling $has been issuedIf you have any questions or concerns regarding any of these actions, please do not hesitate to reach out, as we would be happy to assist.Thank you for your valued membership.Sincerey,*** ***Supervisor, Member RelationsAAA Arizona

Dear Mrs***,Thank you for contacting AAA Arizona regarding your Roadside Assistance experience; we appreciate you taking the time to share your feedback with the clubTo apologize for any inconvenience this may have caused for you or your daughter, please accept the following
as a gesture of goodwill: we will be mailing a check to your home address in the amount of $185.00- the remainder of your household Premier dues for the yearPlease allow business days for delivery. Again, we thank you for your time and appreciate your loyalty to the club.Sincerely,*** ***AAA ArizonaSupervisor, Member Relations

Dear Ms***, Thank you for reaching out to AAA Arizona regarding your battery warranty concerns- we apologize for any inconvenience this experience may have causedPlease be aware that per your conversation with our representative, Crista, your request for a full refund for the purchase price
of your battery has been honoredNormally, replacement of your battery by a third party would void your AAA battery warranty; however, due to your loyalty to the club, we have waived this requirement and have mailed a refund check of $to your address on fileWe thank you for your business and we look forward to serving you in the future Sincerely, Ashley L*** Supervisor, Member Relations AAA Arizona

Dear Ms. [redacted],  Thank you for reaching out to AAA Arizona regarding your recent [redacted] experience; we apologize for any inconvenience this may have caused. Per our phone conversation on February 8, I will be mailing a reimbursement check for $224.30- the fee you paid to replace your...

battery at the VW dealer- to be sent to your membership address on file. Please allow 7-10 days for receipt. Also, to apologize for any further inconvenience, I have also waived your annual Classic membership dues for your current 2016 bill of $52. Thank you for being a loyal member and we hope to service you in the future.  Sincerely, Ashley L[redacted] AAA Arizona Supervisor, Member Relations

I can not wait several months.  I have taken the car to another auto center who fixed it (alturnator problem).  All I want is the 600 back.  I am tired of getting calls from AAA and filling out surveys.  All I want is my money back 600 is a lot of money form me

October 27, 2017   Revdex.com, Inc. 1010 E Missouri Ave. Phoenix, AZ 85014   Complaint Case #: [redacted] Consumer: Nichole A[redacted]   Dear Revdex.com:   Thank you for taking the time to contact us regarding Nichole A[redacted] complaint against AAA Northern California,...

Nevada, & Utah (AAA NCNU). We appreciate the opportunity to clarify our position.   On September 28, 2017 Ms. A[redacted] requested a refund for her AAA Membership which was processed but the check was sent to her old address in Arizona. On October 24, 2017 the system was updated with her new address and the original check was cancelled and a new check was processed. I have verified with our accounting team that the check has been processed as of October 26, 2017 and mailed. Ms. A[redacted] will receive the check within 7-10 days, if not sooner.   Unfortunately, since we do not have her credit card saved in our systems anymore, we are unable to refund back to the credit card it was charged on.   Thank you for giving us an opportunity to clarify our position.   Sincerely,     Jennifer J[redacted] Member Relations AAA ###-###-#### [redacted]

November 6, 2017   Revdex.com 1010 E Missouri Ave. Phoenix, AZ 85014   RE: Revdex.com Case # [redacted] – [redacted]     Thank you for taking the time to contact us regarding [redacted] complaint against AAA Northern California, Nevada, & Utah. We...

appreciate the opportunity to clarify our position.   I have been informed by Todd I[redacted] of our AAA Shop in Chandler that he has contacted [redacted] and requested that she bring her to the AAA shop for inspection to justify any refund.  We suggest she give the AAA shop the opportunity to inspect the vehicle.    Thank you for giving us an opportunity to clarify our position.     Sincerely,   Lakshmi P** Member Relations – Executive Office [redacted]

I have attached the invoice for the repairs from AAA for Ms. [redacted]. I have been by the manager that we however at no time did any work what so ever on the charging system or anything related to it. So we do not owe any refund what so ever. We replaced a computer sensor for failure which set the check engine lite on and also a outer tie rod end which is related to the front steering. Nothing we did was related to the alternator replacement that they apparently needed when the vehicle was having problems after it left here.  Do you have a copy of the original work order #[redacted] to show the Revdex.com? It clearly states what we did.  Please let me know if you have questions. Sincerely, Lakshmi P**

Dear Mr. [redacted], Thank you for reaching out to AAA Arizona regarding your AAA Owned Auto Repair concerns; I sincerely apologize for any inconvenience this experience may have caused. I have reviewed this case with the Auto Repair management at here at AAA Arizona headquarters and it was determined...

that we will offer a free diagnostic to understand any further issues with the vehicle that may be causing the check engine light. The Camelback location Supervisor, Travis Mock, has been in contact with you since to schedule this appointment. Unfortunately, we did not see you at your 1:30pm appointment on January 18th, however, the offer is still available and we would like to do what we can to understand any further issues. Please give us a call if you would like to reschedule. You can reach Travis at ###-###-####. We hope to hear from you soon. Sincerely, Ashley L[redacted] Supervisor, Member Relations AAA Arizona

Re: Revdex.com Case# [redacted]- Eileen K[redacted]To Whom it may concern,We have attempted resolution with Ms. K[redacted] after she reached
out via our call center and social media channels. Her battery was originally purchased
6/27/11 with a member discount and came with a 36-month free replacement period
followed...

by a 36-year prorated period. Her battery was replaced for free under
warranty on 8/26/13. At this point, because Ms. K[redacted] was covered by her free
replacement period, her warranty from her original purchase date of 6/27/11
remained intact. This warranty schedule is clearly outlined in the battery paperwork
that Ms. K[redacted] received and referenced during her discussion with our Member
Relations Representative, Amanda.At this point, Ms. K[redacted] is still under the prorated portion
of her warranty; however, she is no longer eligible for the member discount as
her membership has since lapsed.As resolution, we have offered to replace her battery at
member cost ($129.95 instead of the $159.95 non-member cost) and provide her
with her prorated warranty discount, which comes to $93.85 before taxes and
disposal fees. This would also restart her 6 year warranty.  She declined the goodwill gesture, so we have
offered the alternative goodwill exception to allow her to purchase a non AAA
battery and still refund her $36.10 for the remaining months left on her
warranty, when a third party replacement would typically void her AAA warranty.
This gesture was also declined.We then agreed to send her a reimbursement application
should she choose to purchase the third party battery so we may reimburse  the remaining warranty left from her original
purchase date of 6/27/2011 should she decide to accept our offer. We have also
provided her with direct contact information to our Member Relations
Representative should she like to purchase a new, fully warrantied battery
through AAA and we will honor the $93.85 member price.Sincerely,Ashley
L[redacted]Supervisor,
Member Relations

Dear Ms. [redacted],Thank you for reaching out regarding your recent Roadside Assistance experiences. We have reviewed the service calls in question and firstly, would like to apologize for any inconvenience you experienced during these services. I would like to note, however, that that after reviewing...

all calls mentioned we do only show one call that ran past the Promised Time of Arrival (PTA). As you mentioned in your narrative, this call was performed on 10/17/16 where a response time of 3:54pm was promised and we arrived on scene at 6:04pm- a 2 hour and 10 minute delay. As a Plus level member, you are provided with four calls per membership year, per associate. Due to your feedback, we have waived two of your household’s service calls so far during this membership year. Please be advised, while we do try our very best to meet our promised time of arrival, we can experience delays time to time in relation to call volumes, prioritized safety calls in your area, weather or other factors outside of the club’s purview. However, we do take our member’s feedback very seriously and do apologize for any inconvenience you may have experienced in relation to your service calls. We thank you for your loyalty and we look forward to serving you in the future. Sincerely, Ashley L. Supervisor, Member Relation AAA Arizona [redacted] E [redacted] Rd., Ste. [redacted], AZ [redacted]

Thank you for reaching out to AAA Arizona  to share your feedback regarding your recent transaction at our Club-Owned repair facility; I apologize for any inconvenience this may have caused. Please be assured that your feedback had been passed to our repair facility Supervisor to investigate...

and address with his staff as necessary.Unfortunately, we are unable to honor your request to refund the $500 for the work done to your brakes. However, I would like to offer to return the cost of your oil change- the original service that included the complimentary 36 point inspection- as a gesture of goodwill. This will be sent in the form of a check to the address on your membership profile. We sincerely thank you for being a member and look forward to serving you in the future. Sincerely,Ashley L[redacted]Supervisor, Member RelationsAAA Arizona

I’m unable to locate a current or for**r policy for Mr. P[redacted].   I noticed his address was in [redacted], **.  If this is the case, and the property is also located in Maine, we wouldn’t have a policy here in AZ for the ** account.  Mr. P[redacted] would need to contact the AAA...

office of the state his home is located at.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regarding waiver that my 16 year old son ([redacted]) signed.  The last line of the waiver agreement states “This does not absolve the Garage or its employees of responsibility for damage resulting from negligence or improper equipment” My son was asked for a concrete block to put under the car during drop off.Regarding AAA calls and response for resolving the issue- Please go back and look at the notes taken when I called, or listen to the recordings regarding this (at least 4-5 times). It will show that twice it was admitted that yes this looks like damage created during the service call. Also it will show that I was instructed to take the vehicle in for repair and send AAA the invoice. I was also told every time that someone would be in touch with me. No one called me back until I reached the local office on my 5th or 6th call, which is when I was told the case was closed. This was over about a 6 week period which we did not have use of the car.Regarding the damage that was caused by cement blocks placed under the radiator by the tow truck driver. Below is the picture that was taken after the car was set on the block which broke into pieces and fluid started leaking out. This picture was not taken at the scene of the accident. The driver took the picture when both my wife and son witnessed the fluid start leaking out as he set the car down on the block.
Regards,
[redacted]

Thank you for reaching out to AAA Arizona regarding your recent damage claim and investigation. Below, I have included a statement from the AAA Fleet Supervisor, [redacted], who was assigned to your case.AAA has received a call on May 1, 2015 for a [redacted], this was a call...

for a [redacted] that had lost control impacted and jumped the curb in a small cul de sac located at [redacted]., blowing out the right front tire and damaging the right front axle. Driver had the member sign a damage waiver before touching the member’s vehicle. The tow driver had to extricate the vehicle off of the curb in order to be able to take photos of the damage under the vehicle prior to loading on the tow truck. In my investigation and reviewing the photos of damage and interviewing the driver we came to the conclusion that the damage was done at the time of the accident.The original call was under the son who is an associate member ([redacted]) but is being escalated by the main member who is the father ([redacted]). All photos and documentation from the investigation has been uploaded and can be used to show that the curb was the cause of the damage being claimed.In light of these findings and the photos and attachments included with our response, AAA Arizona has determined that we are not at fault in the damage of the vehicle serviced and will not be able to move forward in reimbursing your claimed repair expense. We apologize for any inconvenience and thank you for your membership.Sincerely,[redacted]AAA ArizonaSupervisor, Member Relations

I do not accept that response because I never authorized for my engine to be disassembled. I only asked for them to review my car for what was wrong with it. I mentioned at the beginning that I would not be getting my car repaired there yet they worked on my car as if I was going to get it fixed. I only asked for a opinion. Also, I should have signed a document to authorize taking my engine apart which they never showed me. I paid $400 to remove my car from that shop because I wanted my car out of thier possession and that was the only way they were going to give me my car. They took advantage of my situation. They were wrong and they knew it. You can see from my previous documents that my car wasin good standing before I took it there and the fix was much more simple that what they did.

November 6, 2017   Conciliation & Engagement Speci**ist Your Revdex.com CUSTOMER EXPERIENCEINFORMATION     RE: Case #: [redacted]
  Thank you for taking the time to contact us regarding Ms. Tiffany C[redacted] complaint against AAA Northern...

C**ifornia, Nevada, & Utah. We appreciate the opportunity to clarify our position.   I have been informed by our Emergency Roadside Service group’s insurance ESIS that check in the amount of $1511.58 was mailed Ms. C[redacted] on September 01, 2017. Unfortunately the apartment number was incorrect. The check has been reissued and sent via FEDEX and she should be receiving it today. She has been informed to contact ESIS regarding rent** car for consideration.   Thank you for giving us an opportunity to clarify our position.     Sincerely,   Lakshmi P** Member Relations – Executive Office AAA Northern C**ifornia, Nevada & Utah [redacted]