IBM Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Carol [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11772001, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Chantel [redacted]

the the monetary offer they gave to resolve the situation was not fair or proper for the experience that I was given and the Damage that was done to my car. I am working with Michael T[redacted] to resolve the issue for they will not talk to me in a way that I feel heard and understood

Member had also file a complaint with Revdex.com in Northern California Revdex.com Case [redacted] and his concerns have been addressed to his satisfaction.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Angela Mareno

Dear Ms. O[redacted],Thank you for reaching out to AAA Arizona regarding your
concern surrounding our dining card promotion. We sincerely apologize for the
delay in your receipt of the dining card. I will personally ensure that we send a card out
to your address on the [redacted] case from our Headquarters...

office here in Phoenix
today, October 19. Additionally, I will also include our $50 shopping card
promotion that we are also testing as a promotion for our members as an
additional gift and gesture of goodwill to apologize for any inconvenience.Again, we thank you for reaching out to the club and we look
forward to serving you in the future.Sincerely,Ashley
L[redacted]AAA ArizonaSupervisor,
Member Relations

my complaint was about a trip interuption. They resolved a car rental issue never reported. Look into the problem described.

I have email my response to the contact person that wrote the reply, but please follow your procedures and do whatever it is that you need to do in this regard.  Thanks for all of the Revdex.com assistance, I am sure that this complaint will be resolve within the next 5...

business days, if not, I may have to continue my efforts.

Please see attachments.

He came into to the office very loud and would not listen to front desk ladies.  When I arrived I had him come into my office and he had a lady with him.  I shut the door and he again was very loud. He had been in an accident and was on the way to the vet with his cat.  When the...

police arrived and reported the accident he said he would call AAA for a tow.  This is not what AAA is to be used for we are an "emergency road service" when your car breaks down. He was upset as he stated he was on hold for 45 minutes.  The police called a tow company they use to take wrecked cars to salvage and it happened to be "[redacted]" whom AAA also uses as outside contractor with our logo on the door.  Since the police initiated the call the car was towed to salvage yard this is what why he was upset he wanted his car towed to car repair shop.  Upon his request I called the Emergency Road Service of AAA to get his car towed from salvage yard to the repair shop it took about 15 minutes this upset him stating that since I was a manager I didn't have to wait on hold for 45 minutes.  He continued to state he has been a  member for over 25 years and never used our service and when he needed us we were not there for him.   I tried to reason with him but I couldn't  for about 45 minutes. When he started talking about the same story that we had already discussed and I could get him to reason with me I went to have [redacted] an insurance manager come into my office and speak with him after 45 minutes in my office.He said I was not helpful or empathetic with him. He wanted my boss' name, address, and phone number to contact him.  I wrote all of this information down for him.  He also said he was contacting the attorney general about fraud on AAA and the Revdex.com.  He did contact [redacted] (my boss) and spoke to him. [redacted] agreed to give him 1 year of complimentary AAA Premier membership.

Dear Mr. [redacted],Thank you for your response. We have reviewed your statementand attached documents. At this time, AAA Arizona still states that the club is not responsible for, nor caused, the damage to your [redacted] as alleged during the extrication and tow services, as the vehicle was previously involved in the collision with the documented and photographed curb, creating the initial need for extrication as seen  in the attached pictures.However, because member satisfaction is our top priority, we have decided to authorize a check refund mailed to your membership address on file in the amount of $905.12- the amount for your related repairs- as a one-time gesture of goodwill for your membership and tenure.Sincerely,                            [redacted]AAA ArizonaSupervisor, Member Relations

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Mary O[redacted]
 I have received my card and complain is resolved thank you very much!Mary O[redacted]