Icon Health and Fitness

Dear [redacted] , I apologize for the delay on getting your weightsThey have shipped and should be there soonThe tracking # [redacted] is Please let me know if you need anything else

Dear [redacted] ***, I see the pictures uploadedThe parts have been ordered on the 9thI see the frame is out of stock, but we should get it any daySince you are under UTS warranty I will need to speak to them on extensionsHere is my email Justin.l [redacted] @iconfitness.com, just in case this gets closedLet me know if you have more questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am hoping this new console will indeed fix the issues Sincerely, [redacted]

We are unwilling to except this response until the machine has been fixed and the warranty has been extended in paper and received on our end Please advise in writing what the process is for extending the warranty and the dates of suchIn addition, we would liken a written copy of the "extended warranty" we chose to purchased from you and what items/service are covered Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me pending they actually fix the the billing issues and I receive new documentation with the financing issues corrected I would prefer to speak with someone and have them reach out to me since I have tried multiple times and get no response Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Donna-kay [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me Sincerely, [redacted]

Dear [redacted] ,I apologize that we have not been helping youI would to replace the part for youIf you could provide me the key # from the manual I will order itIf you do not have your manual, please go to https://www.iconservice.com/ to download itThank you

Dear [redacted] , I want to apologize for all the issues we have causedI had an agent reach out to you todayI was told they left you a messagePlease give us a call back so we can get your issue resolved

Dear [redacted] ***,I apologize that you had to go through so much to get your machine replaced or refundedI am glad to see we were able to get your refundedIf you need anything please let me know

Complaint: [redacted] I am rejecting this response because:I still have not received a refund as of Monday, December 4th, 12:19PM CST Sincerely, [redacted]

Dear [redacted] , I am sorry that our assembly team did not do their jobI sent this to the returns managerExpect a call tomorrow from them, they will get you taken care of

Complaint: [redacted] I am rejecting this response because: Despite their telling me I should receive a call from a tech to schedule service I have not received a call from anyone and it has been days now They need to stand by their word when they say they will do something Sincerely, Francis ***

On January 25, I received the following correspondence from the company:I apologize for the delay in getting a responseHas you machine been delivered and assembledI see you spoke to someone about thisPlease let me know what the status is on thisIf it hasn't I will make this #priority and get this resolved.I have spoken to someone about the machine, that is true, but I still have NOT had anyone contact me concerning a time to deliver and set up the machineSo, please do make this your number one priority as promised!!Complaint: [redacted] I am rejecting this response because: I have spoken to someone about the machine, that is true, but I still have NOT had anyone contact me concerning a time to deliver and set up the machineSo, please do make this your number one priority as promised!! Sincerely, [redacted]

Dear [redacted] ***, I apologize for the delay on your refundI do see it has been approved for refundYou need to call this # 1-866-896- They will be able to get this resolved for you

Dear [redacted] ***,I apologize with the time is has taken to repair your machineI have upgraded the shipping to the fastest possibleYou should see the part ship this weekI do apologize for thisI will watch your account as well to make sure it is fixed

Dear [redacted] , I have put a stop on the refundI do apologize that you had to go through all this for a machineI have put through a refund for the ifitSo you will be getting that for free for the inconveniencePlease let me know if you need anything else

iI am not 100% sure of my ifit account name, however the email associated with my account was [redacted] This should be enough to find the information neededI do not know who I am speaking with however so I would appreciate an email at your earliest convenience for any future correspondenceThank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear [redacted] ,I have looked into why you are still being billedSo the credit went back to PAYPAL on the 18th from usI was told it can take up to business days to be done by PAYPALSo it should be done by the end of this week

Dear [redacted] ***,I apologize for the delay of your refundI am having it processed ASAPYou should see the funds no later than FridayI do apologize that it has been such a delay