Icon Health and Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will await contact to pick up the machine and then all can be resolved on any charges as agreed Thank you.Sincerely, [redacted] ***

Dear [redacted] I am sorry you haven't seen the extra It says completed on my end, you should see it in your account, Please look again and let me know if you have it

Dear MR [redacted] ,I apologize the hold times have been highI can have representative from our returns deptcontact youThey will be able to accommodate your requestsWhich is the best time to contact you? Also which is the best # to contact you by?

Dear [redacted] , I want to apologize for how long your refund is takingI have been informed our billings department is reaching out to your bank to verify, if you refund went through or notOnce we get a reply from them, we will either have found where the refund went, or we will cut a check for youI am again sorry for how long this is takingPlease allow us a little more time, and we should be able to resolve this

Dear ***, I apologize for the confusion, I talked to Melody and she apologize for the mistakeI also talk to Lehi and he said you were able to get the new machine orderedPlease let me know if you need anything else

Dear ***,You will not be charged for any shippingYou will not be charged for any returns/restocking feesI have spoken to returns to confirm thisPlease contact them and they can resolve this for you

Dear [redacted] **, I apologize that you have not receive your refund yetI have looked into the refund, and it looks liked it cleared us the 18thSo it should be in your bank account any dayIf you do see it by Friday please let me know thanks

Complaint: [redacted] I am rejecting this response because:I spoke with the company on 1/and scheduled a pick up for 1/Today, they called and said they dont know if they can come on 1/to pick up, still up in the air, no reschedule....maybe we can come 1/I have no confirmed pick up dateI have to say I didn't expect professionalism Sincerely, [redacted]

Dear [redacted] , I am so sorry for what you have gone through with your machineIf you would please call the returns dept [redacted] I put a note in your account stating to do a refund for youThank you for your patience

Dear Mr [redacted] , I want to apologize for the delay in your refundAfter reviewing your account, it shows that the credit was released from our company on 2/23/Please allow 5-business days for it to reflect back onto your Fortiva account

Dear [redacted] , I understand the weariness on closing your caseI want to give you the tracking # to your new machine [redacted] Please let me know when it gets there and if you need anything else

I am sorry from the inconvenience you have receivedI looked into your file in our system and I see we have sent serviceHave they been able to resolve the issue? If not let me know and will send a tech ASAP for you

Complaint: [redacted] I am rejecting this response because: I am gracious for the response from NordicTrack, however, they stated "Also you should hear from a tech within business days." I have yet to receive an email or phone call from a technician I'm also very glad to be receiving a new motor but the screen on the treadmill went out as well Maybe the technician will diagnose that and order one for me?Once I receive the motor and have some communication with a technician I will be happy and consider this resolved Thank you!Just in case I can be reached by email [redacted] @aol.com OR [redacted] @aol.com OR [redacted] @gmail.com OR [redacted] AND I can be reached by cell any time: ###-###-#### Thank you!! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I'm being offered less than a 15% refund I'm not sure how this is fair Sincerely, [redacted]

Dear [redacted] , I apologize you were charged 135.92$, we are submitting a refund for that amountYou should see it within business days, if it take any longer than that let me know

Dear [redacted] ,I apologize that we didn't get service to you when you first called inI see that service was setup and he was out to your houseFrom what I can tell, is that the service fixed your unitIf not could let me know and I will get any parts you would need

Dear [redacted] , Please keep this open, till he gets his check

Dearr [redacted] ***, I want to apologize for all the issue's you have gone throughI know we have been working with you on this issuePlease let me know how the service goesAlso if you need anything else let me know thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I find it to be encouraging, Until I receive my merchandise, I will not consider this to be a closed issue If I get my merchandise in a timely fashion, I will close the complaint The sad part is that it had to come to this This should have been taken care of weeks ago, but it dragged on until I had to file a complaint to get any kind of real response If I acted this way at my job, I would be fired Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Thank you for your polite replyThe first time I got a polite answerAgain, I really appreciate your polite answerHowever, I really doubt you are telling the truthPlease see below the last answer from iFit supportIt looks like 2-months or even later-------------------------- After looking further into this, it appears that the iFit app for this series/type of machine is not yet availableWe released these machines before the app was actually released unfortunatelyWe would be happy to add any necessary downtime onto your iFit membership in the meantime until the app launchesIt may be another 2-months before it launches, but I have not been given an exact time frame for it unfortunatelyI sincerely apologize for this Thank you for contacting us JLehi P [redacted] l Customer Service Operator # [redacted] l Icon Health and Fitness l [redacted] @iconfitness.com l ###-###-#### / [redacted] Style Definitions */ ---------------------------Furthermore, please notice the total lack of respect/education on replies and lack of interest from your customer service on resolving issuesGiving contradictory informationOne example below:-------------------------------------------- Sir I have told you, the machine is not ifit compatible over the console, you need to pair it with a tablet or smartphone and get the ifit via your table or smartphoneIFIT will work once you pair with tablet or smartphone Saludos, Monica Z [redacted] | Servicio al Cliente | Icon Health & Fitness Mex: 0-###-###-#### E.U ###-###-#### [redacted] @iconfitness.com / [redacted] Style Definitions */ ------------------------------------------------------------------Please, notice the "solution" from your customer servicePlease notice the delivery was $Really, are you telling me that is the solution? Why are you selling a product which IS NOT READY OR FUNCTIONAL? I particularly purchased this model and paid a significant bigger amount of money for this specific feature: ifitHowever, this feature up to day is not functionalPlease, is this not a case of advertisement?------------------------------------------------ Hello [redacted] , The machine has to be returned at the point of purchase Thank you, Saludos, Pablo A [redacted] | Servicio al Cliente | Icon Health & Fitness Mex: 0-###-###-#### E.U ###-###-#### [redacted] @iconfitness.com Dear Monica, Please, can you kindly tell me how I can my money back for a product which is not working as adverted? Thank you for your help Regards, [redacted] / [redacted] Style Definitions */ --------------------------I am looking for an answer from you Sincerely, [redacted]