Icon Health and Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as long as the service technician visit on 10/7/is completed as scheduled and the treadmill is repaired Sincerely, [redacted]

Dear [redacted] ***, I am sorry we were unable to help you when you calledI have let the manager over UTS know about this issueHe has told me he will contact you todayPlease let me know if you need anything else

Dear [redacted] , It looks like the process for the refund for the fee's is in process. You should have it no longer than 14 business days. If you do not see it please let us know thanks.

Dear [redacted] .You should see refund back on your card within this weekI apologize that we were unable to assist you on the phone

Complaint: [redacted] I am rejecting this response because: I got in contact with the company and was not hung up on Saturday, January At that point I was told that Icon fitness knowingly sent to me an incorrect unit due to the fact that they were out of stock on the original unitI asked under whose authorization and they said whoever shipped it to me After discussion and negotiation, I was offered a wireless heart rate monitor as compensation for my time and hassle in this matterThe representative on Saturday said he did not know why I was repeatedly told it was not Icon who shipped the wrong itemAs evidence I have a shipping receipt from icon with the correct item listed, though a different unit was sentUpon receipt of my wireless heart rate monitor, I will gladly consider this matter closed to my satisfaction The account is under my other email address, [redacted] @optonline.netUp until Saturday no one had even bothered to open up a case for me, they just blew off the whole matter Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I still have NOT received the machineI paid for the product and I do NOT have the goods!!!! Sincerely, [redacted]

Dear [redacted] ,I apologize that you have not received your creditI am getting a refund submitted as "hot"This means it should be in your account by the end of the weekI am sorry that we haven't gotten this taken care of for you

Dear [redacted] , I want to apologize that we have failed to fix your machine in a timely mannerI have a couple questions, has a new tech gotten a hold of you? We were told two days ago he wouldI would like to get a tech out there at least one more time to get this fixedWe do have policy's if the machine isn't fixed, we can look into a return or refundWe just have to try a couple times to fix before we go to replacementsPlease let me know if you have been contacted, also thanks for your patience

Dear [redacted] , I want to apologize for the delay in receiving the rest of your refundIt looks like our computer system flagged part of the credit and it was put on holdI have gotten that information over to our credit department, please allow business days for that credit to reflect back to your account

Dear [redacted] ,I have submitted a credit return to your cardPlease allow upto weeks thanks

Complaint: [redacted] I am rejecting this response because: I am ready for arbitrationI have made several attempts to correct this situation [redacted] Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you very much to the Revdex.com for your assistance in reaching a resolution Sincerely, [redacted] ***

Dear [redacted] , I am so sorry for thisI'm going to talk to the finical to see if we can get the check cut quicker and sent to you ASAPPlease respond back to keep this open, when I have more info I will let you know

Dear [redacted] , I am sorry that this has taken so long, to get your machine fixedI see we have setup service for you, and they are not able to get a hold of youIf you can provide me with the best # form them to contact youAlso I have no problem extending your warranty for the months its been down

Dear [redacted] **, I want to apologize for the poor experience that you have had with our companyAfter reviewing your account, it shows that your machine was removed from your home on 2/22/@ amNow that the machine is no longer in your possession, a refund has been issuedPlease allow business days for the refund to reflect back on your card

Dear [redacted] , I am sorry this has happenedI have let the manager of the billings department knowThey are going to get this fixed as fast at they can

Dear [redacted] ***,I do apologize for the inconveniences we have put you throughI am sending you account to our product resolution departmentThey will send you an email on how to get the unit replaced or refundedIf you do not see it by Friday let me know

Complaint: [redacted] I am rejecting this response because:I have not yet received the refund Sincerely, [redacted] ***

Dear [redacted] , I apologize that your machine is not working. We are going to send a tech out with parts he requested. I am also going to have him take better pictures of the frame. If the frame is found to be damaged, we can look in to replacement. Hopefully after this visit you will... have a working machine, or a possible replacement.

Dear [redacted] , I want to apologize for our delivery companyPlease send picture of the damage to Justin.l [redacted] @iconfitness.comI will speak to the shipping company to get you reimbursed