Icon Health and Fitness

Dear [redacted] ,I do apologize that you had to go through so much to get your machine repairedI do see we are doing a product replacement Have you been contacted by them? If not their # is PR Pend/App ###-###-####Please let me know if you need anything else

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for facilitating; however, I would like to not that the firm has not scheduled a pick up of their product Sincerely, [redacted] ***

Dear ***, I do apologize for the inconveniences with the machine you receivedPlease call into our returns departmentThey will be able to refund or replace itTheir # is [redacted] , there here from 8-MST.Thank you

Dear [redacted] , I apologize for the wait on the consoleI can setup serviceI just need to know exactly what is going onI have to give the tech notes on thisI do have notes on file, that state the console screen had lines and button stopped workingIf this is true it would need to be replacedSo please let me know, because I would to get you helped

Dear [redacted] ***, I apologize for the issues you are having with your machineI see we setup service for you on the 1st of augustHave you been contacted? also have you received the parts that were ordered as well? Please let me know so we can get your machine fixed

Dear [redacted] ***,After reviewing your account, I do want to apologize for the multiple mistakes that were made on our companies behalfIt looks like you have been having issues with your machine since day one and we have failed to fix itFrom the poor service provided by our technician and the lack of ordering parts when they were requested; I feel like your request for a full refund on the machine is more than fairI have gone ahead and let our product replacement department know that we are going to issue a full refund on your machineThey will be contacting you via email within business hours regarding the next step in this refund process

Dear [redacted] ,I want to apologize that we did not send service to help with this issueI would love to setup service for youI am looking and I do not see that your registeredCould you go online to NordicTrack.com and register it? If not please reply with your contact info, model # and serial #Once I have you registered I will send a tech out

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have sent videos and pics as requested Sincerely, [redacted] ***

Dear ***,I do apologize that your machine has broken downI do see you are no longer under warrantyWe usually are unable to help after the warranty expiresWhat I will do is I will send the replacement console for freeAlso on the left are where is it coming detached? Is it from the upright or the back of the unitI will send the proper parts to fix that

The part has shipped on the 31stIt is shipped from UtahSince you are located in NV, you should have it this weekUnforantely the agent sent it without trackingMy name is Justin L [redacted] I have a direct email [redacted] @iconfitness.comLike said I am following thisLet me know if you do not receive it this week

Dear [redacted] ***, I want to start off by apologizing for the poor experience that you have had with your new machineAfter reviewing your account, I do see that a new console has been shipped out to youWere you able to get that installed and get your machine working?If not, what problems are you having with the machine now? If the new console does not fix it, we can replace the machine for you

Dear [redacted] , I want to apologize for the poor experience that you have had with our companyA refund for the iFit has been submitted (reference number [redacted] ), it was released from our company on 4/02/Please allow business days for this to reflect back onto your TD Bank account

Hello *** [redacted] ,I want to apologize for the poor experience that you have had with our companyAfter reviewing your account and a full refund has been issuedThe reference number for this is 60154167, it shows that the money was released from our company on 2/21/Please allow the finance company 3-business days to reflect the refund back onto your account

Dear [redacted] , I am sorry for all the trouble with your machine. I have setup a technician to come install the console for you. Please expect a call within 5 business days.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and... find that this resolution is somewhat satisfactory to me; however, I would like to request they provide a 3 year extended warranty for this machine for the inconvenience they've made us go through, and for providing a poorly built machine. When will they be sending a tech out to repair this machine for the 3rd time? Sincerely, [redacted] *

Dear [redacted] ,I apologize that I failed to tell you, that I had the service switched to a different companyThe company is called Fit ServiceYou should hear from the tech by the end of this weekI am having him go out and inspect the machine

Dear [redacted] ***, I apologize about your machine never comingI have spoken to the returns team and have been told the refund is doneYou should see the money in your account any day this weekLet me know if you don't not see it

Dear [redacted] , I do apologize for the treatment you have hadWe are doing a refund and removal for youHave you received the box? If you want a call from our returns, I will set it up for youI want to make the return smooth for your troublesLet me know if you have been contacted by our removal teamI do apologize for all you went through

After reviewing your account, I want to apologize for the poor delivery experience that you have had with our companyA full refund was issued on 2/7/the reference number for this is [redacted] , please allow days for this to reflect back to your account