Icon Health and Fitness

Dear *** ***, I apologize for the delay on the refundOur returns depthave told me, that paypal has sent the money backPlease let me know if it hasn't

Dear *** ***, I want to apologize for how this is takingSo it looks like there is an issue with fortiviaWe are working with them right nowWe will make sure you do not get charged any extraI should hopefully have the answer Monday

Dear *** ***, I am sorry you have not received the refundI have been informed the money has been released from us on TuesdayIt can take up to business days to show in your accountEmail me at Justin.l***@iconfitness.com if you do not see it by Tuesday

Dear *** ***, I want to start off by apologizing for the poor experience that you have hadAfter reviewing your account, I see that unfortunately we do not have anyone available in your area to remove our machine from your home so you will be responsible for the disposal of this(An email was
sent to you on 5/16/by our returns department stating this information.) A full refund has been issued, please allow days for this to reflect back on your account

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI can be contacted directly at the phone number below (after 3PM Eastern time), or by email
Sincerely,
*** ***
*** *** ***
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I will have someone from returns call you tomorrowThey will be able to help you on thisThis info will be with their manager as wellLet me know if you do not hear from them

Hello,I apologize for the inconvenience you have receivedWhat I have done to rectify the situationI have submitted a PRYou should receive the email from themThey will looking into replacing your unit for all your issue's

Dear *** ***, I apologize that the console was out of stockI do have good news the console has shipped out todayYou can track it by going to ups.com Use track by reference # ***I am sorry that you had to wait for you the partPlease let me know if you had any questions

Dear *** *** ***,I apologize that we have failed to help you on your machineI am having a rep to contact you right nowHe name is ChaseHe will be able to assist you in anything you needLet me know if you need anything elseSorry for the inconvenience

Dear *** ***,I want to apologize that you machine hasn't worked for youI have sent your info to a Product Resolution deptThey will be sending you an email for how to replace your machinePlease let me know if you more info or helpsorry for everything, just let me know and ill
help

Dear *** ***,I do apologize that the part was out stockI have been able to acquire the part for youI have upgraded the shipping on the console to two day as wellYou should receive the part some time next weekI have also setup service to fix your machinePlease expect a call
within business daysFor a refund on the price I can see what I can do on this for youPlease let me know if you have more questions

Can you please email me your contact inforation so we can move forward Thank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The involvement of the Product Resolution Department could lead to a resolutionBut until the matter is resolved Revdex.com should keep it openThe Product Resolution Department has proposed an acceptable response but it will require 2-weeks to finalizeLets wait and see
Sincerely,
Michael ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me IF AND ONLY IF the Business actually comes through and fixes the issues with the machine (full service and replacement of wire 81) and extends the warranty for me having waited since May to get a technician. They are free to e-mail me to work it outIf they do not contact me to correct the situation as indicated in their response, another complaint will be filed
Sincerely,
*** ***

Dear *** ***, I am sorry for how long this has takenI have approved for replacement or refundYou will receive an email for our product resolution deptPlease follow the instructions in the emailIf you have any questions please let me know thanks

Dear ***,I do apologize for the inconveniences you have received with your Proform machineI can understand your frustration with having a unit with issue'sI would like to have a tech come out to check your unitI want to try a different service companyIt sounds to me the tech isn't
preforming his duty'sIf the new technician states it is un repairable. I would love to get that replaced for youI will have a service order setup and have you contacted soonThanks for your patience with our company

Dear *** ***, I want to apologize for the poor experience that you have had with our company.A full refund has been issued, the reference number for this is ***The credit is on track to be released from our company tomorrow night, from there it takes 3-business days for it to
reflect back on your card

Dear *** * ***, I am so sorry for all the trouble we have caused with our machineI see we approved for an replacement, I am going ot have a returns agent call youThey will be able to order you a new machineIf you have more questions please email Justin.l***@iconfitness.com, we
will make sure everything is resolved

Dear *** * ***, I want to apologize for the poor experience that you have had with our company while attempting to get a refund on a service that was not completeI have gone ahead and issued back a full refund for you (reference #***), please allow days for this to reflect back
onto your card