Icon Health and Fitness

Complaint: ***
I am rejecting this response because: I want a full refund for the amount of $I have already mentioned that I wanted a full refund for the amount of $There is nothing to discuss, I have received nothing and the only thing that I WANT is a full refund for the amount of $I have already contacted Fortiva Retail Credit and filed a dispute for the charges that you have placed onto my accountJust so we're clear, I ONLY WANT A FULL REFUNDThis is our last conversation on this matter, the Fortiva Retail Credit Dispute Department will take over this issue if you do not do a full refund for the amount of $
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Thank you very much Better Businees Bureau for helping with this complaint!!! I appreciate it very, very much!!

I have spoken to ReturnsThey have promised me they will call youThey will make amends with your issuePlease let me know if they do not

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Hortense B***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have been told several times by this company that I will be refunded and nothing ever happens The resolution will only be satisfactory to me if indeed I see the refund in business days back to my account If not, I would like to proceed with the legal arbitration to resolve this matter Please do not close my complaint until this time period has passed to give the business an opportunity to make the refund to my account and for me to inform you if this has happened
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:the machine is still not fixedPlease just send a replacement.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The company has requested the part #, S/N and description of the broken part:Model ***S/N ***part : wheel cap
Sincerely,
*** ***

Dear *** * ***, I want to apologize for this experience we put you throughI do see you called in for a refundI am sorry we were unable to get you your machine

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I am sorry you had this extra chargeWe are going to get rid of the extra 217$ from the orderYou should see it off your account no later than business days

Dear *** ***,I have setup service and ordered the reprogramming cardThe service order # is ***, the company is called northern fitness solutionsThe part order # is ***, you should get it next weekLet me know when this fix's it so I can change your membership thanks!

Dear *** ***, I am sorry that you have not been contacted by our pick up teamI have looked into your account, and it is stating your machine was picked up on the 17thCan you please verify this for me? Also it states your refund went through on the machineIt should be posted in your account within business day

Dear * ***,I apologize for the inconvenience we have put you throughWhat I would I like to do is to follow through with the last repairIf this fails to fix the unit, I will move your account over to our Product Resolution team

Complaint: ***
I am rejecting this response because: I refuse to pay a 15% re-stocking fee ($88.00), as it is the most expensive part on the treadmill, and I only ordered it per technician's recommendation. This is a scam
Sincerely,
*** ***

Dear *** ** ***, I do apologize for the lack of response from usThe agent over your case was out sickWe have moved it over to AdamHe has told me he is replacing the watchPlease let me know if you need anything else

Dear *** ***, I understand the frustration with no getting your refundI was told by the person that cuts the checks it has been done and sentIt should be there any day, I want to keep this open till you do

Dear *** ** ***, I am sorry the bike is causing you to feel illI just have a question did you ever try to return it to bed bath and beyondSince you purchased it from them they should handle the return

Dear *** ***, I am so sorry that we failed to setup service for youService has been setup, the service order # is ***The company will be called NV CorpYou should get a call this week from them

Dear *** ***, I am sorry the delivery of you machine ended up so badLooking at the notes on your file I see a refund is being doneIt should be there within business daysFor the rug please send pictures to Justin.l***@iconfitness.comWe will need see the damage done