Icon Health and Fitness

Dear *** * ***, I do apologize you haven't heard back from our customer serviceWhile researching your account, I see you are an apartment complexUnder our warranty terms, apartment complex's void themThis being because the unit wasn't made for heavy useI will order the motor for,
since we did fail to respondJust to let you know that the warranty will be voidedThe order # is ***, please allow up to business days

Complaint: ***
I am rejecting this response because the response did not meet my criteria for resolution I kindly request that confirmation of a full refund including all ancillary fees be addressed
Sincerely,
*** ***

Dear *** ***, I want to apologize for how long it has taken to repair your machineI can tell over the notes we have dropped the ball on thisI see went sent a control board and setup servicePlease allow us to try to fix it one more timeIf the tech is still unable, email me at
Justin.l***@iconfitness.comAt that point we can look into replacements

Complaint: ***
I am rejecting this response because:Per message was told to respond to keep openThanks
Sincerely,
*** ***

Revdex.com:
Thank you for reaching out.I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me That is assuming that the product resolution team will work towards getting a replacement treadmill if the current pending parts order & next technician are unable to repair it in this one final visit.Again, I am willing to pay a portion of the cost of a new treadmill if necessary
Sincerely,
* ***

Dear *** * ***,I apologize for all the inconveniences you have gone throughI am going to have a returns agent contact you start of next weekSo please look for the callI do apologzie for all this

Complaint: ***
I am rejecting this response because: The c clamp is on the front end of the bike and I asked Tom D*** if he could replace the screw that was brokenHe said he could not because he did not have a work order for that part, the time it has taken me to get the squeeking fixed I placed a c clamp to hold the upper front endIt does not have anything to do with the squeekingIf you decline on the warranty you will receive the bike back and I will go on every internet I know and let them know the service I received and the fact that you are not honoring the warrantyThe product was good however the service for repair is not, Tom D*** did not even attempt to ride the bike to hear the squeakWhat a lame technicianMy friend was at the house and requested him to ride the bikeHe probably showed up and had an attitude because I went to the Revdex.com of Ogden, now its a warranty issueWhy did he not tell you that the c clamps were intact the first visit he made to my house, the C clamp was on at that timeI don't get itThe c clamp literally has nothing to do with the squeak in the rear endPoor technicianI will send the bike back to your company piece by piece
Sincerely,
*** ***

Dear *** ***, I am sorry we were hard to get a hold ofI put in a credit request for the full amountPlease allow up to weeks to see it

Dear *** ***, I want to apologize that you had so many issues with your machineI am glad we were able to replace it for youI want to also apologize that one of agents, did not tell you the right info on warranty transfersaccording to the terms on the UTS warranty, any machine
that is upgraded, will not be able to transfer a warrantyAlso if since you have had services under the UTS warranty, they will be deducted from the refundI have spoken to UTS, and they say no refund would be available, because of the deductionsI really am sorry that we can not get you the extended warrantyIf there was more to be done I would

Dear *** (***) ***,I apologize you have not received your unit yetI looked this up for you and I see it was loaded on the truck todayI should be able to get you a tracking # next weekSo sorry for the delay

Dear *** * ***, I am sorry for the inconivnece on returning your machineWe quote day business days as a maximum, it usually doesn't take that longI have put in a request to speed up the refund, you should see if no later than next week

Complaint: ***
I am rejecting this response because: It does not matter where I bought the machine What matters is that Pro-Form advertised the treadmill as having great cushioning Pro-Form was deceptive in their advertising and the advertising is false I am still entitled to a refund on the delivery and pickup of the treadmill
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as my $is refunded quickly via check to *** *** ** *** ** ***
Sincerely,
*** ***

Dear ***,You should have you refundPlease check and inform me that it I has happened thank you

Complaint: ***
I am rejecting this response because: The tech came out and said he fixed the issueLast time he came he said he was unable to because the frame is bentHe said he had to use a hammerThe fan still does not work however even with a brand new console
Sincerely,
*** ***

Dear *** * ***, I want to apologize that our customer service was unable to get your machine fixedI have gone over your account, and I am ordering you a new consoleThe console is going to be built here in UtahWe want to make sure its will be working perfect for youThis will add a few
days before it shipsOnce it ships you will get a email with the tracking infoIf you need more assistance please let us know

Dear *** *** , I apologize the machine failed to reach youWe have been informed that the machine was lost in shippingWe are doing a refund for you right nowYou should see it within 5-business days

Complaint: ***
I am rejecting this response because:
About weeks ago I filed a complaint,!this is number twoThis sham of a company said in a letter back to you, the Revdex.com, that they would refund the charge for iFit that I was shamed into purchasingInstead of refunding it as said in letter to Revdex.com they ADDED ANOTHER charge!!!! I now have TWO charges on my account! I have screen shots of chats with rep telling me to just contact him right away if I decided I did not want this iFit, this rep does not seem to existThis company has lied to me AND to the Revdex.com !!!! It is a complete and utter shamLook up my old complaint.I will not pay ONE DIME on my bill until these charges are removedNor will I pay a late fee as bill is dueI want the TWO charges GONEThis bill can sit unpaid until this is RESOLVED.Sincerely,
*** ***

Dear *** ***, I am sorry you have not received the money, I have been informed it cleared us yesterdayThis means any day you should have it