Icon Health and Fitness

Dear *** ***, I apologize again for all the issue's on getting your machine delivered and assembledThe tech has emailed you and, will come install the machinePlease let me know if something doesn't go as planned

I would be fine with a phone call at this time as long as a resolve comes aboutI have been waiting for a phone call for over a month nowI do not wish to put my number on hereI am in your system as I have registered and have extended warranty purchasedBest hours would be 7:am until 8:pm EST

HI,I apologize for the inconvience on the refundIt looks like the request to refund the proper amount has been submittedYou should see the refund back in your account soonIf you do not see it in weeks please let us know thanks

Dear ***,I apologize that we haven't delivered your unit yetI have sent this information to our manager over the billing and returnsThey will be contacting you with information on when you should receive your unitThey also will make sure to follow through on this for youI do apologize that
this issue has happenedYou should hear from them today or tomorrow

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Machine repaired with NON-STANDARD toolsRequesting a FULL REFUNDTotal and complete distrust in doing any further business with this companyTechnician verified product and assembly errors that the frame is indeed 1/4" offTechnician used impact driver and pry bar to align roller to fixed position on the frame, completely unorthodoxQuality and integrity of this product is completely unacceptableStanding firm for return of product and a full refund of payments made to PayPalMy concerns are also being filed with The Consumer Products Safety CommissionFull video of technician use of pry bar and impact driver available upon request. Regards,*** *** * *** *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: throughout my email correspondence with Customer Support no one
identified themselves by nameIt sounds also like I have communicated with more than one support agent, since they repeated the same instruction to me, without reading my previous correspondenceThe last email correspondence I received from Customer Support was an email stating that a "wire, harness," was being sent to me, but it did not come with a tracking number, only a note that it could take up to days before the item would be sent and up to days to arrive, after mailingAs a result, I will have to call their Customer Service number in order to find out if the replacement wire has been sentI received a call from a technician yesterday, who said that I should give him a call when I received the replacement wireDid this person who responded from Icon about my complaint even check whether the replacement wire has been sent? Give me a direct contact to Icon, who is actually tracking the progress of my repairOtherwise, their response is meaningless
Sincerely,
Marji L***

Dear ** ***, I am sorry your machine is not workingI have placed and order for a new controllerIt should be there no later than business daysI also setup service, you will have a call from them within business daysPlease let me know if you need anything else

Dear *** * ***, I have sent your complaint over to the manager over billingsI have been told they will be contacting youlet me know if you don't hear from them in a few days

Dear *** *** ***,I do apologize that you have not received a refund yetI have talked to our billings deptabout your situationThey are pushing you credit back to you as fast as they canYou should see it at the end of this week, possibly start of next weekI do apologize for this
inconvenience

Dear *** ***, I want to apologize for all time it has taken to get you your refundI see the manager of returns, is pushing it as "hot"You should have the refund no later by Friday next weekPlease let me know if you don't see it

Dear *** * ***, I am sorry we are having this confusion over your loan termsPlease email me your paper work you receivedMy email is Justin.l***@iconfitness.com

Dear Mr***,I apologize for the delays, what I am doing is having a tech contact youI have also sent some parts I think could fix the issueI expedited the order ***Lets have this tech give it try, if it doesn't work we can look at the other options

Complaint: ***
I am rejecting this
response because: For the past three weeks they have told me the exact same thing, it will be handled by X date then nothing happens and I call in again and again and again now I am being charged interest on this piece of equipment that does not work they have refused to give me a refund until its picked up by THEIR company, however their company for close to a month now has been "arranging" for pick upThis has gone on long enoughThey need to pick up now and issue the refund
Sincerely,
*** ***

Dear ***,They tech is calling todayLet me know if you get contacted

Hello ***, I just checked the status of your refund and it looks like it is right on track to be completed within the business days you were quoted

Dear *** ***,I apologie that the part was out of stockIt looks like the part shipped on the 14thYou should have it any day nowI am ordering you a floor mat for the inconvenienceI sincerely apologize for the delay

Complaint: ***
I am rejecting this response because:I STILL WAS NOT TOLD ABOUT A REFUND FOR THE MONEY THAT I HAVE BEEN PAYING FOR A MACHINE THAT HAS NOT BEEN WORKING SINCE OCTOBER THE ONLY REASON I HAVE BEEN MAKING THE PAYMENT IS TO KEEP MY CREDIT CLEAN ALSO IF IT WEREN'T FOR ME CONTACTING THE Revdex.com I WOULD STILL BE WAITING AND GIVEN A DIFFERENT EXCUSE EVERYTIME I DON'T THINK PEOPLE SHOULD BE TREATED LIKE THIS EVERY MONTH SINCE OCTOBER I HAVE BEEN TOLD THAT A SUPERVISOR WOULD CALL ME, A TECH SPECIALIST WILL CALL ME AND OTHER EXCUSES AND I AM VERY MAD
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I have obtained what I wanted elsewhere for a lot less and it will be delivered this week. I will not do business with Icon Fitness in the future. You may close this complaint. *** ***

Dear *** ***, I apologize for the time it took to get your machine fixedI have been informed the tech has been out there and has fixed the unitPlease let me know if it is up an runningFor the extended warranty, I would need you to call the extended warranty companyTheir # is
###-###-####I do apologize for the delays

Complaint: ***
I am rejecting this response because: There has been contact with a Service Technician but the issue is not resolvedMy exercise bike was dissembled and still is not available for my useA part has been ordered and is intended to be sent to my homeWhen I have the part I will contact the Tech and schedule an installationI do not know when the part will be available therefore I cannot say when and if the device will be repaired
Sincerely,
Michael ***