Iconix Brand Group Inc.

Hello,Please note the issue has been addressedOur Customer Service team will take matters into their hands by responding to the customer directly and make necessary changes to the websiteWe apologize for the inconvenienceI am also forwarding
this to the SharperImage.com Catalog Representative for their replyThank You

Revdex.com:At this time, my complaint, ID *** regarding Sharper Image has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Customer was refunded $issued on 3/*/via ***The remaining was processed yesterday afternoon
125)">
Refund of $issued on 3/*/results found for*** from May **, to May **, ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It appears to be a "stock" reply and until I hear from them directly (per their commitment to do so) I will hold the complaint open
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello -This complaint is not for Sharper ImageWe have forward this to the customer service reps for London Fog to service the customer.Thank you,Sharper Image

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
/>
Thank You, Revdex.com of New York
I received from sharper Image as promised with the purchase of the warrantee ( the sharper image replacement oven ) Sent to my home three days agoI am satisfied and pleased that the Revdex.com was able to help me
*** ***

A refund was processed on 5/**/The customer should see this posted in 5- business days

To whom it may concern: We tried reaching out to the customer but have not received a call back. In the meanwhile, a food holder was sent to the address provide. [redacted] Tracking # [redacted]If you have any further questions, please contact customer service for this item...

at ###-###-####. You may ask to speak with Wilson.Thank you,[redacted]

Revdex.com:While The Sharper Image has stated they will contact me directly, I have not heard from them at all aside from the messages herein. At this point, I have reviewed the response made by the business in reference to complaint ID [redacted], and am electing to close the issue. The assistance on behalf of the Revdex.com has been exceptional and I very much appreciate your team's efforts with this.Have a great day!Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It appears to be a "stock" reply and until I hear from them directly (per their commitment to do so) I will hold the complaint open.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please note that [redacted] does not make or sell any products. I am forwarding this to [redacted] & [redacted] at SharperImage.com who handle the website and will address the issue.Again, we are deeply sorry for the inconvenience.Thank you.

Dear [redacted], We would be happy to compensate you for the $15 paid to return the Sound Soother.  We do need to confirm your mailing address and a message was left on 07/** to contact us with that information.  We look forward to hearing from you. Sharper...

Image

Hello,Please note the issue has been addressed. Our Customer Service team will take matters into their hands by responding to the customer directly and make necessary changes to the website. We apologize for the inconvenience. I am also forwarding this to the...

SharperImage.com Catalog Representative for their reply. Thank You.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I however, never received a phone call from Sharper Image. So I reject the prior message that stated that multiple attempts had been made to reach me. I did receive an email and responded promptly. I was appreciative that the person that contacted me was willing to supply me with the product I deserved. Sincerely, [redacted]

Dear [redacted], We would be happy to compensate you for the $15 paid to return the Sound Soother.  We do need to confirm your mailing address and a message was left on 07/** to contact us with that information.  We look forward to hearing from you. Sharper Image

The Revdex.com** [redacted] Revdex.com Complaint ID: [redacted] To Whom It May Concern, We have every desire to address the needs of the customer and provide the...

best solution available to resolve this issue.We have placed 2 outbound call to customer, left voicemails to call [redacted] – [redacted] back direct.  To resolve this matter, we have shipped the merchandise out to the customer.If you have any further questions regarding this matter please feel free to contact me.Sincerely,[redacted]Sharper Image Online[redacted]Office: ###-###-#### Email: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Revdex.com:
At this time, I have not been contacted by Sharper Image regarding complaint ID [redacted].
Sincerely,
[redacted]