Iconix Brand Group Inc.

Review: Bought new trainers, which fell to pieces when first worn. I emailed the company with pictures of the poor stitching and a request to return them and a full refund.Desired Settlement: Full refund

Review: The Sharper Image clearly offers "2 day shipping for $9.95, in time for Mother's Day" with promo code [redacted]. However, most items do not qualify for this option, and this is not stated anywhere in the website header or in the order details - which again, offer the $9.95 2 day shipping. It is only when you try to checkout, and continue to see "Economy Shipping" that a question arises which is only answerable when you call them. They have acknowledged to me verbally that the advertisement may be "confusing" but that it is a "web issue" for which they have no control.Desired Settlement: Apology for deceptive advertising and modification of the offer to include text that qualifies or states that this option is NOT available for most items.

Business

Response:

Hello,Please note the issue has been addressed. Our Customer Service team will take matters into their hands by responding to the customer directly and make necessary changes to the website. We apologize for the inconvenience. I am also forwarding this to the SharperImage.com Catalog Representative for their reply. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It appears to be a "stock" reply and until I hear from them directly (per their commitment to do so) I will hold the complaint open.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please note that [redacted] does not make or sell any products. I am forwarding this to [redacted] & [redacted] at SharperImage.com who handle the website and will address the issue.Again, we are deeply sorry for the inconvenience.Thank you.

Consumer

Response:

While The Sharper Image has stated they will contact me directly, I have not heard from them at all aside from the messages herein. At this point, I have reviewed the response made by the business in reference to complaint ID [redacted], and am electing to close the issue. The assistance on behalf of the Revdex.com has been exceptional and I very much appreciate your team's efforts with this.Have a great day!Sincerely,

Review: I called up Sharper Image because I received a product from Sharper Image for Christmas. It was a Stainless Steel Mandalin slicer. It was advertised to include a "food holder" which is a safety item to prevent injury. I opened the box and it did not include the food holder. So I called the number listed on the instruction manual. After being on hold and identifiying my issue, I was hung up on. Perhaps on accident. So I called back and was on hold again before getting through to someone. I told the representative of my issue. She told me that she was unable to help me since they are not the manufactures. She provided me the number of the manufacture. I ended the call and called the number she provided. It turned out that it was a fax number, and therefore was unable to get through. I got on the internet and got the number for the manufacter myself. Turned out the place was closed (no longer in business). I called Sharper Image again, and thoroughly explaining the situation, including my calling the closed manufacterer. Her response was, "Well we're not the manufacterer. You need to contact the manufacterer." I informed her again, that I had, and I expect Sharper Image to reconcile this for me. She refused the option. I then said, well you have your name on the product. She cut me off and yet again informed me that Sharper Image was not the manufacterer. I continued to say, "There must be something you can do. Your company name exists on the product. Don't you have any accountability?" She said, "No, we do not." I was frustrated and ended the call. I am appalled that they include their name on a product but claim to have no association with the product and refuse to satisfy a customer.Desired Settlement: I would like an apology, and to know that a company will stand behind the products they advertise. I would also like to be given a food holder like the product states it is to include.

Business

Response:

To whom it may concern: We tried reaching out to the customer but have not received a call back. In the meanwhile, a food holder was sent to the address provide. [redacted] Tracking # [redacted]If you have any further questions, please contact customer service for this item at ###-###-####. You may ask to speak with Wilson.Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I however, never received a phone call from Sharper Image. So I reject the prior message that stated that multiple attempts had been made to reach me. I did receive an email and responded promptly. I was appreciative that the person that contacted me was willing to supply me with the product I deserved. Sincerely, [redacted]

Review: I placed an order on 12/* for a pair of Bose headphones using a promotional code that was valid on that day only for 20% cashback to be used on a future order plus $15 off the total order. The website states that the shipping time is 5-7 days, and the item was in stock when I ordered in. I logged in to check the status of my order on 12/*, only to see that the item was backordered until 12/** (at the earliest). I never received an email or a phone call regarding the fact that the item was backordered. I called customer service, and both representatives I spoke to offered only to cancel my order. When I asked to speak to a manager, I was told that a manager would call me back within 1-2 business days (meaning 12/* or 12/*). Given the stated shipping timeframe on the website, I should have received my order by 12/** at the latest. In addition, the customer service representatives both claimed that I had been sent an email regarding the backorder, which is not the case, and I thoroughly checked my inbox, including the spam folder. The business is refusing to honor my order within the timeframe stated on the website at the time at which I placed the order, and my only option is to order from elsewhere and pay significantly more for the order if I want to receive it by the time I need it. Further, neither representative offered any sort of remuneration for the extreme delay, and both falsely stated that I had been informed of the backorder.Desired Settlement: There are two acceptable outcomes: one would be to offer a coupon for a future purchase in the amount of the credit I would have received on this order and cancel my order if they cannot deliver it within the stated timeframe; the second would be to deliver the item within the stated timeframe.

Business

Response:

The Revdex.com[redacted] Revdex.com Complaint ID: [redacted] To Whom It May Concern, We have every desire to address the needs of the customer and provide the best solution available to resolve this issue.We have placed 2 outbound call to customer, left voicemails to call [redacted] – [redacted] back direct. To resolve this matter, we have shipped the merchandise out to the customer.If you have any further questions regarding this matter please feel free to contact me.Sincerely,[redacted]Sharper Image Online[redacted]Office: ###-###-#### Email: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered an item on December *, 2015 using a Sharper Image "cash back" offer I earned on a previous purchase, which I received in a timely manner. I never received the item purchased with "cash back", and on December **, I began emailing and calling customer service nearly every day, since I saw on the website that the item was still available, but mine had not shipped. Each time, I received an automated confirmation of my email, but never a response, other than to say my complaint had been placed with a "Senior" customer service representative, and someone would contact me within 24-48 hours, which never happened. I also received emails saying they needed my zip code???, which I sent, but never heard back. I called three or four times, and was told that customer service would call me back within two hours. I was never called back. I then informed the company I would be contacting Revdex.com, and still no response. I believe these responses were all stalling techniques. Not sure the cash back offer is even real. I ordered the item for my daughter's Christmas gift, and had to order another one from [redacted] in order to assure it would be here on time. I am VERY disappointed in customer service. I can send a copy of my emails if necessary. My order number is [redacted].Desired Settlement: I would like a refund of my "cash back", since I had to purchase the item from another store. I do not want a store credit, because I don't plan to do business with Sharper Image any more.

Review: I purchased a product from [redacted] (owned by Iconix Brand Group) on August **. The product was delivered in a reasonable time period, however the product was defective. I promptly contacted customer service who advised shipping the product back and a replacement product would be re-shipped. I followed their advice and several weeks later, did receive a replacement product (only after I followed up because they sent no confirmation of receiving the returned product nor of sending a replacement). The 2nd product was defective again. The product wouldn't charge correctly, and quite dismayed I contacted customer service and this time requested a refund. They promptly sent a new return label, and noted in their email that a refund would be issued within 2 weeks of receipt of the product.

Since the return label was a [redacted] label, I confirmed via online tracking that the replacement product was received by Sharper Image on October [redacted]. I again received no acknowledgement of this nor what next steps would happen. I monitored by credit card statements for the refund. None came after two months - I was willing to concede that if they missed a window, it might take longer to hit. I contacted customer service again via email inquiring about the refund in late November. I received a quick reply that someone would respond to me shortly. No further response was received, and so I sent another follow up email in early December. Another standard "someone will respond to you shortly" reply and I am asked to wait. Another week goes by and there is still no further information. I send my third follow up email on December 2[redacted] asking for an update, and asking that they not return the meaningless 'someone will reply shortly' response. I have since received no further communication from the customer service team, nor has the refund (now 4 months after my initial order and payment) ever been processed.Desired Settlement: I would like a refund issued as promised by the vendor.

Review: I purchased some items from Sharper Image that offered a money back guarantee. After returning the products, I received the email below from the company confirming that the returned items were received and I was instructed to log on to a link to check the status of my refund. When I logged onto their website, it stated “5-7 business days for a refund.” However, after several weeks passed and still no refund was processed, I called the company multiple times and was left on hold. It’s been over 3 months and I still have not received a refund.

Dear [redacted], Thank you for your order from Sharper Image Super Wave Oven. Your order number [redacted] has been processed as returned on 01/**/14, the order originally shipped to the following address: [redacted] The following items on order number [redacted] have been returned on 01/**/14--SHARPER IMAGE SUPER WAVE OVEN --SI SUPER WAVE OVEN To track the status of your order you may go to our Customer Status Web Page at: [redacted].(it may take a few days for the tracking information to be available on the site) Thank you and please visit us again @ [redacted] for more exciting offers.Desired Settlement: I'm out $217.95 and would like a full refund for these items that were return to the company which I received an email acknowledging their return on 1/**/14. Although the company claimed that a refund will be processed, I have not received any money back from Sharper Image.

Business

Response:

A refund was processed on 5/**/14. The customer should see this posted in 5- 7 business days.

Review: I have purchased two lighted water air purifier and fresheners and I am dissatisfied with the product and would like to return the products. It was purchased online and I have submitted 3 emails on how to return with no response. I did get three automatic replies for each email sent to confirm they received it. Email works best for me due to working during the hours of operation. I would just like to return the products.Desired Settlement: Would like to return the products. I do not have the box it they came in. I tried it for a couple of weeks and the product did not live up to how it was advertised. Very noisy and no improvement in air freshness.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: This company has wasted my time and money.

I ordered 300$ Bose headphones in Decen of 2014. I had been waiting for weeks and the item had not shipped. I called a rep and she said that its backordered. I cancelled, because she couldn't tell me if it would arrive by Christmas. I lost the $50 groupon AND the 20% cash back I was going to earn. Later in the year, I decided to order the headphones again, contingent on them actually being in stock. I called to verify, and a rep offered to send me the $50 gift certificate by email. After 3 days of it arriving by email, I attemp to use it on my order. It went through, but I later got an email that my order was being cancelled, because the gift certificate can no longer be used on a Bose purchase. (It was before, when they backorderded them without notice.) The email said that it would be reissued in 3 days. It's been weeks and I have not gotten it....When I went to reorder the headphones without the gift certificate, I paid for expedited shipping, because I'm leaving clear across the country. Regardless of what I paid, The headphones were shipped at the slowest speed, and now I won't have them before I leave.Desired Settlement: I've been so patient and kind with each Sharper Image associate through this aggravating situation. I Think it would be fair to refund $50 to my card out of the cost for the gift certificate, since I had to cancel due to stocking issues they failed to tell me. Also, $16 for the wasted shipping costs.

Business

Response:

[redacted]

[redacted]Good Morning [redacted],I called your phone number a few time, I’m unable to leave amessage. I’m sorry for the inconvenience you experienced with Sharper Image. Ican certainly apply the $50.00 Groupon toward your last order [redacted]placed on Feb **, 2015. We can also credit the shipping of $16.95. Pleaseconfirm and we will be happy to issue this today.Thank you,[redacted]###-###-#### (O)###-###-#### (F)[redacted]From: [redacted] Sent: Tuesday, March **, 2015 2:24 PMTo: [redacted], [redacted]Subject: Re: FW: You have a new message from the New York Revdex.com complaint[redacted]

[redacted]Sent: Friday, February [redacted] 2015 at 12:43 PM From: "[redacted], [redacted]" <[redacted]>To: "[redacted]"<[redacted]>Subject: FW: You have a new message from the New York Revdex.com complaint[redacted] Dear[redacted],I’mhoping to reach you regarding your Sharper Image experience and help resolveany open items you may have. Can you please call me at your earliestconvenience?Thankyou – I look forward hearing back from you.[redacted]

Review: Sharper Image/Iconix Brand Group offers gift cards for purchase and use on their items. However, only one gift card is allowed to be utilized per purchase in their online-only system. Gift cards cannot be accrued and utilized together towards a purchase. They refuse to compile gift cards into one larger card for use in their online system. This forces the consumer to pay additional cash for items purchased, despite having legal, bought-and-paid-for Sharper Image tender available and waiting to be used. Upon complaining to Sharper Image, they would not acknowledge this predatory business practice, nor would allow the return of the gift cards. I approached Sharper Image Customer Service with several telephone calls (9/*/13-9/**/13) and a letter (sent certified male/delivery confirmation; arrived Friday 9/**/13). No reply has been made to myself or the third party purchasing agent, iCard Gift Card. The letter is below: [redacted] CEO and President Iconix Brand Group, Inc. [redacted] RE: Sharper Image Brand unfair gift card redemption policy/practice CC: DuPont Company, iCard Gift Card, [redacted] CMO Dear Sir: Sept, [redacted] 2013 I am writing to inform you that the Sharper Image engages in a policy for redemption of gift cards that is unfair to your customers and inconsistent with your typically excellent customer service. The policy forbids customers holding multiple valid gift cards of various denominations from combining their value to apply toward the price of a single purchase. Instead, customer service only allows one gift card to be applied at a time toward merchandise, requiring the customer to use cash to pay for the balance owed, even if they have enough cards to cover the entire purchase price. Since gift cards are represented as simply another form of cash, any restrictions like this greatly diminish their value to customers and damage trust in the retail organization. I am certain that you were not aware of this policy. It must be a misunderstanding by your customer service department that you want to rectify immediately so it does not alienate your loyal customers. For the last year, I have received several Sharper Image gift cards as compensation for product testing for DuPont Company. DuPont employs a vendor, iCard Gift Card, to secure the requested gift cards. When my orders were placed, iCard Gift Card, like any other customer, purchased the cards directly from Sharper Image and then relayed the eGift Card codes back to me. I saved these gift cards to make one large purchase from you: an Air Free Onix 3000 Filterless Silent Air Purifier (Item # 200163). The Sharper Image Online Website only allows entering one gift card code upon the purchase of an item, and on the FAQ page it states: “…only one Gift Card can be redeemed per order.” However, I called Sharper Image upon initiating my work with DuPont, and was assured that small increment gift cards could be combined to accommodate the website. This assuaged my concerns and I proceeded to collect Sharper Image eGift Cards. On September [redacted] I collected enough cards, ($275.00 in 5- $25.00 and 3- $50.00 increments), to purchase the air purifier. I then called the Sharper Image Customer Service, but was informed that the cards could not be combined. I was confused. Why would $275.00 in 8 small cards not be exactly the same to Sharper Image as one individual $275.00 card, which could then be redeemed, as per your online policy and per standard retail business practices? I reached out to the manager, [redacted], who curtly informed me that the Director of Merchandising had refused my request to combine the cards. I asked to speak to him, but she would not provide his name, transfer me to his office, or give me his email address. [redacted] in customer service at iCard, also addressed the issue with you and, at first, was told that the cards could be compiled. However, after I was flatly refused multiple times, she re-addressed the question to your team, and at that time was both refused and accused of lying. The gift card officer at DuPont was also refused. iCard has since resolved the issue by choosing to absorb the $275.00 that was paid out to you and refund me the 8 redeemed gift cards to be used elsewhere. I am certain this is not the resolution you desire. iCard Gift Card was not at fault. I am also taking my business elsewhere. But more important than losing one vendor and one customer I’m sure you can see that this “policy” reflects poorly on your company. Why would the Sharper Image try to enforce a rule in which only one gift card at a time is considered legal tender for a transaction? It gives the impression that the company might benefit from unused gift cards and is actively trying to reduce their liability for redemption, at the expense of customers who purchased the cards in good faith. Additionally, as of Sept [redacted], 2013 there were only 35 full priced items on SharperImage.com that were listed for less than $25.00, and even fewer if one adds in taxes and shipping. Many of these “under $25.00” choices are supporting pieces such as batteries, filters and covers; useless without the companion big-ticket items. If you only allow one small increment gift card to be used per purchase, then I am forced to make eight purchases, rather than one. I am thus coerced into providing additional funds to cover the remainder of the costs for each of these purchases, despite having Sharper Image legal tender available and waiting to be used. Please let me know how you intend to address this problem with me and with iCard Gift Card. I look forward to your response. Sincerely, [redacted], Ph.D. Washington University School of Medicine [redacted] P: ###-###-####Desired Settlement: The Sharper Image gift cards were purchased from the Sharper Image Customer Care by a third party vendor, iCard Gift Card. I want myself and ICard Gift Card to be refunded. Also, their business practices need to be placed under scrutiny. I do not want this experience repeated by another unwitting potential customer.

Business

Response:

Review: Purchased 16 womens panties on New Years Day at the department store. After wearing the panties for two weeks, the panties felt very uncomfortable and the panties roll into my gluteus. I never had panties roll into my gluteus.Desired Settlement: Asking for monetary reimbursement of $288.00 made payable to Dallas Tom.

Review: I purchased this sharper image air purifier on February **, 2013. Right from the start, I was unable to keep this product running for any length of time. It would be ok, and then not working, and I would have trouble getting it to run again. This manufacturer does not offer any technical help in solving problems. I followed all of the directions outlined in the booklet I received with the merchandise. At the beginning of the summer, sometime around the end of June, I was not able to keep it running. I thought there might be a humidity problem, however, such is not the case. It now fails to run more then a second, before the trouble light goes on, and there is a crackling noise with a slight flashing light coming from the inside of the machine. I am now afraid to use it at all, and it sits in my closet. I called their New York Office and was referred to their customer relations department, to a person by the name of [redacted], at ###-###-####, and have left several messages, with no response. I have tried to email them, and the emails are returned non-deliverable. I am a 70 year old woman, a smoker, and I needed this for my apartment. They offer no resolution to faulty equipment, even if I could lift it, since I am handicapped, and get it to a post office to be returned to the manufacturer. I spent $312, for a machine that does not work. This was money left to me by my brother when he passed away. I needed this machine because I am wanting to keep my apartment free of pollution, especially when my grandchildren are due to visit.

Business

Response:

Review: Around November the [redacted] or so of 2013 I purchased a sharper image super wave oven on a [redacted] credit card. The cost I believe was Around 76.00 plus shipping. The machine worked good for only four months and the fan stopped working. On April the [redacted] I called a sharper image customer service rep about the problem and told them that the oven was still under warranty and that person said to sent it to their "warranty" office in [redacted]. I was told I had to pay shipping for this so I went to my local post office after I packed it up and paid the shipping charge plus insurance and signature confirmation. A week later I tracked the package and found that it was locked up at the [redacted] post office. Another week went by and still no replacement power head came yet. I waited another two weeks and finally checked the tracking of product around the [redacted] of may and the last entry it said on the [redacted] of April it finally arrived at the [redacted] office and was signed by a person named [redacted], yet nothing else came of it. A couple of days later I called sharper image at [redacted] and some person on the phone said they knew nothing about it. They looked but couldn't find it. They told me to contact USPS to find out who signed it . Refund the money back in the crdit card I bought product on. They also sI told them the person's name who signed it and after a little more conversation they finally said that they would send it back to me. After two weeks of no product and no contact from the [redacted] office I called them again and someone different talked to me and was very rude. I asked them why wasn't my product sent to me and she rudely said" that if it was returned here broken it probaly was thrown away. I then called [redacted] several times and talked to several different people and they kept referring me to others. I gave up for a week until around the [redacted] of may or so I tried calling [redacted] main office and a rep told me that they would refund the money back to my credit card that I used to buy the oven. Another week goes by and I check credit card and still no refund. So I call [redacted] main office again around [redacted] of may and a lady named [redacted] called sharper image to see what happened. She then called me back and asked me for anups tracking number for the product I sent back to sharper image. I told her that I sent it USPS not ups. She apologized and tried to deal with them again. After about an hour she called me back and said there was nothing she could do but refund the money back into the credit card , but I had to go to [redacted] by me to do the transaction. I was too busy the next several days to do that and finally on the [redacted] of June I called [redacted] to ask them why I had to go to there store to put in a refund. The cutover service rep looked up my card and found out that no refund was put in so this lady([redacted]) also lied to me. I have gone backwards and forwards and am real angry and tired of getting the run aroun from both of these companies. Sharper image was suppose to horn my warranty but instead they lose what I sent them and refuse to even replace that. [redacted] is also at fault because I found out that [redacted]'s rep lied to me about sending it to [redacted]. It was suppose to go to [redacted] . All I want now is either to have my oven replaced like it should be or my money refunded like they said they would do but nobody is doing anything but stalling and lying all illegal business practices to me.Desired Settlement: I want sharper imag to replace the power top like they said they would do or refund me my money back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank You, Revdex.com of New York

I received from sharper Image as promised with the purchase of the warrantee ( the sharper image replacement oven ) Sent to my home three days ago. I am satisfied and pleased that the Revdex.com was able to help me.

Review: This complaint is regarding an issue I've had with London Fog, which is owned by [redacted].

I received a London Fog trench coat for Christmas from my mom. The coat is great, but unfortunately, it's the wrong size. My mom and I both contacted London Fog's customer service, but never received a reply via email. Luckily, I finally was able to get someone on the phone. To my surprise, I was told that I could not exchange the coat because my mom does not have an account with London Fog. My only option would be to return the coat and purchase the coat again. That would have been fine, however, my mom used a coupon code which enabled her to receive 20% off and free shipping. I asked if I could receive a price adjustment for the 20%, and I was told that was not possible because there are no promotions going on at this time and the coupon was for a one-day sale.

This may be the most bizarre thing I've ever heard regarding exchanges. My request was very reasonable, so I'm not sure why London Fog's system is incapable of making exchanges. I don't think I'm being unreasonable by asking that I return my coat for the same product in a different size. I also don't believe I should have to pay an additional $40 (the 20% off $120 that I would have to pay plus $15 shipping) simply for an exchange. London Fog should have been aware that these types of things come up frequently. especially during the holidays. I also don't think this is fair because no where on the London Fog website does it say that I cannot make exchanges. Also, when I submitted the return request online, I was given the option to exchange and the request was authorized.. giving me every reason to believe that exchanging the coat wouldn't be a problem, and I wouldn't be paying any more than the $6 fee for shipping the coat back to the returns department. The London Fog website also does not state that an account is required to be able to exchange merchandise.Desired Settlement: I would like to exchange the coat I have for the same coat in a different size. I'm fine with paying the $6 for the return shipping, but I don't think any other fees is reasonable or fair seeing as though this is only an exchange--not a return and re-purchase.

Business

Response:

Hello -This complaint is not for Sharper Image. We have forward this to the customer service reps for London Fog to service the customer.Thank you,Sharper Image

Review: Re their order number [redacted] regarding the freight on return of item. I returned this item because it did not have a telescoping antenna as the previous one did thus the 6 feet of wire did not work. It cost me $15.00 to ship via [redacted] when they had a free return policy which they did not inform me of. If I knew that this radio did not have a antenna, I would not have purchased it but their description of this item made no mention of this [redacted] wire antenna which does not work. I requested a refund of this freight charge in 3 emails to their customer service dept but no reply.

The worse customer service I have ever received from a screwed up company which I will never buy from again.Desired Settlement: A full refund of the return [redacted] freight.

Business

Response:

Dear [redacted], We would be happy to compensate you for the $15 paid to return the Sound Soother. We do need to confirm your mailing address and a message was left on 07/** to contact us with that information. We look forward to hearing from you. Sharper Image

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased the following item from [redacted]. The item stopped working. I contacted [redacted] and was told there was nothing they could do that I would have to contact the manufacturer cause the item is covered under a 2yr guarantee. I called Sharper image and was given directions on how to clean the mop. I was told to put a mix of water and vinegar into the water tank. I did that and it helped for a few days after that it went back to not heating up and no steam coming from the mop. I contacted sharper image again and was given the run around. I have since thrown the mop out since I wasn't getting any help from Sharper image. 1 of: The Sharper Image Electronic Floor Steam Mop with Super absorbent pads And Carpet Glide [Kitchen] Condition: New $49.95Desired Settlement: I want a refund or replacement

Business

Response:

To Whom It May Concern,

To resolve this matter, we are offering to issue a full refund to the customer.

Sincerely,

Sharper Image

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A number of shirts were listed on a buy-one-get-one-free page on their website. When I submitted my order, I was charged for both shirts. Their reply was that the offer was good only for a certain type of shirt, although both shirts I chose were on the page with the offer. I copy the relevant passage from the email below."The sale was on long sleeved woven shirts and only the Liberate Long Sleeve Woven with SKU [redacted] shows as a woven shirt. Please let us know if you see anything different."I replied that I would not have ordered two shirts if that were the case and they did not respond afterwards. Their website has since been altered.Desired Settlement: Refund for the price of one shirt.

Business

Response:

Sharperimage.com doesn't sell shirts nor is the SKU number "Liberate Long Sleeve Woven with SKU [redacted]" an item we sell. [redacted] may have clicked the wrong company name.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with Sharper Image via their website on 01/**/16 for a 360 degree mirror - Item # 200754-1. The order # is [redacted]. I did not liked the mirror or the quality and wanted to return it. The website clearly states that it is eligible for a return and for easy return I should use their link. The link on the website is not working and does not generate a label. I called customer service and they tried it and it doesn't work for them - they said IT was working on the issue. I have called the customer service number several times and have been promised a shipping label emailed to me (never came) and a call back from customer service (no one called me). I also contacted their [redacted] page and got an apology but no resolution. The website is working for sales but not returns - smells like a scam.Desired Settlement: Please refund my [redacted] account for $76.94.

Review: I called shaper image in march of 2014 because on the items that I had from them did not work anymore so I called them to get a replacement for my girl friend they said that they had not paper work on this matter so I got a [redacted] on the phone and she or he said that they can't help me and also they said that I can't email the same photo to them but the item in question ECT so if you have any question for me please call me at ###-###-#### thank youDesired Settlement: I called shaper image in march of 2014 because on the items that I had from them did not work anymore so I called them to get a replacement for my girl friend they said that they had not paper work on this matter so I got a [redacted] on the phone and she or he said that they can't help me and also they said that I can't email the same photo to them but the item in question ECT so if you have any question for me please call me at ###-###-#### thank you

Consumer

Response:

At this time, I have not been contacted by Sharper Image regarding complaint ID [redacted].

Sincerely,

Review: On 12/*/2015 I ordered two aerial photo puzzles of my house and my daughter's house. My order # is [redacted]. I provided two addresses, one for each puzzle. These puzzles are an aerial view of a person's home and the surrounding area. I correctly added both addresses and checked they were correct before submitting my order. I called on 12/** to see where the puzzles were as the tracking number they gave me did not work for either [redacted] or [redacted]. The person I talked to said the tracking number works just fine and shipped via [redacted]. She went to the [redacted] site and said she entered the tracking number and they would arrive 12/**. I tried the [redacted] site again and no luck. They both arrived on 12/**/2015 via [redacted], not [redacted]. One puzzle was made with the wrong street address and wrong state. I called the customer service number that evening to re-order (even though now the gift will be late for Christmas). I called 5 times. The first 4 times I was transferred 2 and 3 times and eventually reached a recording that said "We are unable to take your call, you are being disconnected". The fifth time I talked to someone again explaining my situation and they stated they would have someone call me back. On the morning of 12/** no one called so I called them again. This time I explained my situation to 5 different people, each who told me they must transfer me to someone else, upon finally reaching someone who said they would send me a return label and replace the item. Then she told me "no" she will not replace the item because it is personalized and cannot be exchanged or returned. I told her it was printed incorrectly with the wrong street address and state, so it is not an aerial picture of our home and of no use to us (this is a $50 item). She apologized and said she would transfer me to someone else, and then I received the recording again that no one could take my call and I was being disconnected. I was disconnected again after being on the phone for 22 minutes. I am beyond frustrated, no one will help me. I want my $50 credited back to my card and I will NEVER work with Sharper Image again.Desired Settlement: I would like my [redacted] credited with the amount of the puzzle which is $49.99. I will return the incorrect puzzle they sent me which has not been opened if they email me with a return label and free shipping. [redacted] ###-###-####