ICSolutions

This was my first experience with the,”””” Id[censored]Crappy Service.””””So I tried to use the leave a msg for an inmate, which I attempted to do, but it said his msg box was full which I do not understand as there would only be three people total who calls him, with myself being the third and I know one of the other two who gave up along time ago I do not think they give the inmates all their msg’s. Than I tried to call ICS about it, I was on the line waiting for 30 minutes and no one answered.

Inmate Calling Solutions does not determine what is considered local or long distanceThis is something that is done by local exchange carriersI have confirmed the the area code [redacted] and prefix [redacted] is not considered localThe [redacted] prefix does derive from the [redacted] areaThis can be confirmed using The Local Calling Guide (http://www.localcallingguide.com/ [redacted] )The current rate of charge is correct

It's not fair that companies like this get to monopolize local markets and charge whatever they want for citizens to communicate with their loved ones who are incarcerated and we have no choice but to pay itOn the website, if you want to register to visit, the drop down menu for "relationship to inmate" doesn't work You try emailing about it, but no answer, on calling in, you have to decline so many "special offers" (I think there were at least ads that I had to decline - no exaggeration) that it takes forever to get through! ..when you do, you'll know right away that the customer service representatives at this company really hate their jobs - they always seem so unhappy to talk to you, it's just uncanny

I get charged $tax and $fee for a $prepaid purchaseTax percentage here would be I do have a out of state phone number (Arizona) but reside in Texas I have bought prepaid amounts worth $within month How is it even possible to charge that much just in taxes?

IC Solutions provides a phone system for jails, [redacted]  in Hillsborough County Florida in particularThe service costs approximately $for a minute callThe quality of these calls was absolutely horrendousMany times one party can not hear the other due to distortion and interferenceThe company is refusing to issue a refund as well as refusing to address the problemThe customer service is rude and condescendingThey have promised multiple times to look further into the problem as well as return calls, both of which have never happenedI believe this is discriminatory due to the nature of the population in which it deals withThe company is charging an extreme amount of money to provide a less than sufficient service

This company provides inmates with the ability to telephone designated phone numbers On June I had my first experience with the firm It required three (3) calls to complete the information necessary to set up an account for the desired inmate (because the call was terminated twice) However, I was not provided all the information necessary (who, what, why, when, how, where) to utilize their service I just tried to access their web site and claim my email address has already been taken Management needs to implement procedures to ensure that both inmates and individuals providing funds for calls are provided with all the information necessary to do business I was not given all information My rating is low, and unfortunately, the target audience is a "captive" one where there may be no other alternatives

We continually are receiving an email confirming a payment for their service The emails are being sent to my year old daughter The email states that if you did not authorize please call immediatelyI contacted IC solutionsFirst of all you have to put a billing phone number in to speak to anyoneSince we don't have an account there is no number After using the billing phone on the email I was able to get through to someone I explained the issue and tHeir response was maybe your daughter is talking to someone in prison then hung up on me When I called back I was transferred to [redacted] ***I again explained the issue and wanted to know how my daughters name and email were on this account [redacted] said it was probably a keying issue I requested that they contact the customer associated with the account then and verify the information I felt that my daughters name and email were being used fraudulently and I wanted verification [redacted] refused and said they will

Complaint: [redacted] I am rejecting this response because: IC Solutions Danbury Street San Antonio, TX Dear Complaint Specialist, RE: [redacted] Phone number: ###-###-#### [redacted] Avenue [redacted] , WI [redacted] Please see the information on previous contacts with ICSolutions Claim Specialist [redacted] *** I was overcharged with the explanation being my phone number is registered to [redacted] WisconsinI contacted my telephone company and spoke with a representative ( [redacted] @ Sprint ###-###-####) who explained there is nothing on our account conected with [redacted] WisconsinShe also explained this is a tactic 3rd party billing companies do in order to charge a higher cost Personally this has effected my family since we have had two family members incarceratedThis includes charges from [redacted] County jail and [redacted] County huber facilityThe [redacted] County huber facility allows $maximum cost in phone calls a week which with the incorrect charges only allowed my children calls a week with their father and extremely short conversationsThis is a horrible thing to do to families and children I am requesting the money our family has spent at these two facilities for this inconvenience and the emotional distress you caused my young childrenThis would be anything accocited with ###-###-####, [redacted] , [redacted] , and [redacted] This is just another way companies take advantage of the families involved when the family didn't do anything wrongYou have punished my children when they did nothing to deserve to be punished Sincerely, Regards, [redacted]

It is a combination of things from customer service, billing issues, and refund exchange issues I made a phone call to add funds to one of my prepaid collect calling accounts through the automated phone system that I use regularly and at least once a week to add funds to one of the two prepaid accounts I haveOne account is the Salt Lake Sherriffs Office the other account t is Utah-DOC(Department of Corrections) The automated phone system worked just days ago on the of May, I used the automated phone system the 17th of May, Anyway all of a sudden I try to add funds to my Salt Lake County account and it bypasses the automated system all together dosen't even give me an option to use it or not and it routes me straight to a customer service agentWell today I called to add money and was transferred to to customer service agentI do not want to talk to customer service I want to use automated systemThe phone system will not let me I have to talk to customer s

This company provides phone service ( very poor sound though) for families of loved ones in jail to be able to speak to themIf you do not use all the funds on your account, you get a refund of balance, minus another chargeThey also charge about $to add $in fundsPretty hefty charge but people appreciate having this service They take the money off of your debit card in about seconds but trying to get your balance is another storyThey tell you it takes 7-days for refundWhy? Who knowsWith everything computerized, this is b.sGuess they make interest holding your moneyThere should be a law forcing them to return people's money within a few days at mostI requested my refund Augand it has been over two weeks and still no refundI called about three times and get the runaroundLast girl told me they would put refund back yesterday or today for sureStill no refund

I was charged $for a video call that would not connect properlyI contacted the company, they verified the duration of the call was only minutes and could see it was disconnected and said they would submit a request for a refund within 1-daysThis was a call 9/30/and I called on 10/4/I have not received a refund, and I have called twice and emailed twice asking for the status of the refund with no response

This company provides inmates with the ability to telephone designated phone numbers On June I had my first experience with the firm It required three (3) calls to complete the information necessary to set up an account for the desired inmate (because the call was terminated twice) However, I was not provided all the information necessary (who, what, why, when, how, where) to utilize their service I just tried to access their web site and claim my email address has already been taken Management needs to implement procedures to ensure that both inmates and individuals providing funds for calls are provided with all the information necessary to do business I was not given all information
My rating is low, and unfortunately, the target audience is a "captive" one where there may be no other alternatives

The main problem is that the phone calls do not go throughMy relative calls and we go through all the messages, then I hear him say hello, but he cannot hear me at all so he hangs upHe calls again and again with the same results All the while, having to listen to the messages eats up the phone timeThe website says they can't guarantee the quality of the calls! They are a phone company! They say it's best to use a land line How many people even have land lines anymore? The information about the types of calls you can purchase is very hard to understandIt's even hard to find the facilityI looked it up about times with no result and then all of a sudden, it was there I tried to call customer serviceWent through all those messages, then the call was droppedI changed my password to log in and then it said, it was incorrectThe link to change the password was sent and said it was good for one hourAfter minutes, it said that the link had expiredThis phone company

I have an account with icsolutions for inmate calls from *** *** in Arizona and I maintain that account with my credit card icsolutions has a constract with Arizona Department of Corrections My account online includes no information regarding history of charges and calls nor do I receive statements of any kind
I requested information regarding a call cut short from icsolutions customer service and after a dozen calls they still would not comply with information I resorted to calling headquarter in Texas With much effort I received what I believe to be a fabricated transaction sheet I had advised them of one call cut short but did not advise them of a second previous call cut short I received a transaction sheet with the single call cut short I advised them of but not the second
Their business practice shows no information online to the customer regarding billing of each call history and charges or access to statements They do not provide their customers with th

THE WEBSITE HAS SAID 85CENTS A CALL UP UNTIL 6/1/I WAS BEING CHARGED A CALL FOR A 15MINUTE PHONE CALLAFTER THE COMPANY SAID THAT THEY SAW THAT I WAS BEING OVER CHARGED THEY PUT IN AN INVESTIGATION WHICH CAME BACK TO SAY THE CALLS WERE 10CENTS A MINUTE PER CALLHOWEVER, THE WEBSITE STILL WAS SHOWING 85CENTS FOR A MINUTE CALLAFTER CONTACTING CORPORATE OFFICE THEY UPDATED THE WEBSITE TO SHOW 10CENTS A MINUTEONLY SAID THEY WOULD DO A "COURTESY $REFUND) THEY HAVE STOLEN CLOSE TO SOME DOLLARS AND WILL NOT REFUND THE MONEY

on 8/2/pay for there severs I never got I call an ask for a refund the hang up on me or say I get it in to days I have not got my refund an today is 08/22/ I try calling an I keep getting the run a round on it

The facility does not have a maximum dollar amount per month on inmate telephone callsFor Example: Between 12/01/and 12/31/2013, Ms*** received a Total of $in calls ($to connect, $per minute - calls total in varying lengths)Also, one of the two specified persons making the calls, Mr***, made calls in the same time people to multiple telephone numbers, totaling $
The information regarding the area code and prefix of Ms***'s phone number is correctHer billing address may be ***, but the prefix - *** - is geographically derived from *** ***Inmate Calling Solutions does not determine the local of any telephone number, nor does Inmate Calling Solutions determine what is local or long distanceThe Lata distribution is not in any way created, determined, or established by Inmate Calling SolutionsI have provided a link below that is a public access website, localcallingguide.com
http://www.localcallingguide.com/***?***
If the above link is inaccessible, please go to localcallingguide.com, under search select Local Call FinderThe FROM *** *** is ***-***, Ms *** can then enter her *** *** of *** *** It will then show that ***-*** derives from *** ***, WIIt will also show that the *** Distance is ** miles as well as display that ***-*** phone numbers are not local to ***-*** phone numbers

It's not fair that companies like this get to monopolize local markets and charge whatever they want for citizens to communicate with their loved ones who are incarcerated and we have no choice but to pay itOn the website, if you want to register to visit, the drop down menu for "relationship to inmate" doesn't work You try emailing about it, but no answer, on calling in, you have to decline so many "special offers" (I think there were at least ads that I had to decline - no exaggeration) that it takes forever to get through!
..when you do, you'll know right away that the customer service representatives at this company really hate their jobs - they always seem so unhappy to talk to you, it's just uncanny

I opened an online account two weeks ago My opening payment cleared my bank within two days My account still reflects a pending payment and a zero balance I've e-mailed three times with no response I've called five times, with each exchange telling me something different I was given a fax number that was unable to receive transmit so that I could send a copy of my cleared bank transaction as proof of payment Finally, I sent a copy of the payment receipt they emailed me, a copy of the cleared transaction, and a request to apply my payment to open the phone line for receiving calls I have repeatedly been told that after payment, phone lines should be able to receive within an hour We are nearing three weeks This has been the most unprofessional, unpleasant experience I've ever encountered I have never had to go to this extreme to obtain the services that I've paid for It almost stinks of a scam

Was double charged by the company, when I called them about the issue, they told me to contact my bank to dispute the charge, which I didThey challenged my dispute and then cut off the serviceI contacted them about why the service was cut off, they basically threatened me saying that if I didn’t “drop the dispute” I couldn’t use the service anymoreBecause “disputes look bad on them” After some back and forth I gave in and called my bank ***)to drop it all, my bank then noticed that they did indeed double charge mestill I said just drop it all so we can use the phone serviceCalled ICSolutions today, oh there is nothing they can do...I’ll have to speak with “corporate” and they aren’t back until Mondayso now I’m out of $and I’m not able to communicate with my loved one in prisonThey are rude, and crookedI have my statements proving they did this, and I have the full support of my bank behind meAlso they put me on a “cash only account” so now I can’t even use my