ID Experts

12/15:Mr [redacted] was contacted directly by the [redacted] enrollment center and advised that he would need to lift his credit freeze if he would like to fully enroll in the credit monitoring servicesHe said he was going to lift the freeze and enroll and authenticate on his own

Mr [redacted] , Thank you for your responseID Experts, and their service providers, are legally obligated to retain the records by the Fair Credit Reporting ActAll consumer data will be store in compliance with these regulations, just as securely as any active memberPlease find additional information here about why we are required to keep your information on file: https://www.ftc.gov/tips-advice/business-center/privacy-and-security/credit-repo...⇄ I hope you find this helpful, but please don't hesitate to reach out to me if I can provide additional information Thank you, DJ J [redacted] @idexpertscorp.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ID experts did finally cancel my accountFor that I am happySincerely, [redacted] ***

[redacted] , Thank you for contacting usI apologize for the fact that you are still receiving emails from us even after we canceled your membershipI will ensure that you are unsubscribed from all future correspondence Thank you,Lindsay B***ID Experts

Mr [redacted] , I am so sorry to hear that you are dissatisfied with the services you are receiving through ID ExpertsI would like to pass your feedback on to our web design teamIf you have additional feedback on the features you would like to see improved, please feel free to reach out to me directly at [redacted] @idexpertscorp.com Please know that we take this feedback seriously, and want to improve in any ways we canThank you for taking the time to reach out Sincerely, DJ J***

Ms [redacted] wanted to deactivate (close/cancel ) her serviceShe was contacted on 1/and her account was closed

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] They did actually call me and get the issue resolvedI also told them of my frustrations and my feeling of their lack of professionalism and the person on the phone stated that those would be handed off to the appropriate supervisor.Sincerely, [redacted]

[redacted] , Thank you for contacting usI can confirm that your account has been canceled and you will no longer receive contact from usWe are required by law and by agreements with credit agencies to retain certain information, so unfortunately we are not able to delete all of your account informationI apologize that the call center agent was not able to adequately explain this stiupulationThis information is listed in the terms and conditions, which you accepted at the time of enrollmentI hope this explanation is helpful, but please don't hesitate to reach out if I can provide further assistance Thank you, DJ J [redacted] @idexpertscorp.com

Thank you for contacting us We will reach out to you today via phone to cancel your account, or to assist, whichever you desire, however both options will require confirmation of your identity, which can be accomplished by phone

We are in receipt of Ms [redacted] complaint and I have asked our call center to reach out to her directly to cancel her membership Membership cannot be cancelled via letter or email but, for security reasons, the member must call in to speak with a rep to verify themselves in order to be cancelledThis is so someone claiming to be the member cannot call in and cancel their coverage We are making the exception to reach out to her to handle this Thank you

The two breach notifications that Mr. [redacted] received are legitimate and our company is handling both of them. I have called and left him two voicemails, 03/03 and 03/2/16, and I emailed him today to offer information about our handling of the breaches. Please let me know if there... is anything further we can do. Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and am awaiting ID EXPERTS to complete their research into the problemThey have commmitted to get back to my by Wednesday evening 01/20/with more informationThe person I spoke with was very nice and politeI provided her with all the details she requested and she is looking into the matter Thank you for your work on this matter.Sincerely, [redacted]

Thank you for letting us know. We will reach out to [redacted] today to assist with his issue.

[redacted] , Thank you for contacting usI can confirm that your account has been canceled and you will no longer receive contact from usWe are required by law and by agreements with credit agencies to retain certain information, so unfortunately we are not able to delete all of your account informationI apologize that the call center agent was not able to adequately explain this stipulationThis information is listed in the terms and conditions, which you accepted at the time of enrollmentI hope this explanation is helpful, but please don't hesitate to reach out if I can provide further assistanceI will also be sending you a cancellation confirmation email from my email account, per your request Thank you, Lindsay B [redacted] Project & Account Manager [redacted] idexpertscorp.com

Thank you for your follow-up! I prefer to be contacted by email, not telephone

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Voicemail has been left with consumer to discuss complaint. will follow up 12/if no response

Complaint: ***I am rejecting this response because:
ID
Experts lied. They said they would call today to cancel or assist in my account and they never called
Not that I am actually surprised as I have had NO LUCK in ID Experts customer service over the past year
Sincerely,*** ***

Spoke with Mr*** and am researching his issue with our monitoring departmentHAve a commitment to contact him by Wednesday 1/with additional information

Complaint: ***I am rejecting this response because: I want my information deleted and I want an e-mail stating that the information was deleted. Sincerely,*** ***