ID Experts

Complaint: ***I am rejecting this Jan response because I have not received a reply to my follemail to it of Jan sent directly to ID ExpertsThey indicated the terms and conditions of my account allowed them to keep certain of my personal information for legal and credit bureau requirementsI told them that I didn't find that information in the terms and conditions, but instead in their privacy policy and I wanted to know WHICH parts of my information they were retaining AND if that information would be kept as securely as though my account were still active.Sincerely,*** ***

Complaint: ***I am rejecting this response because: I emailed the business at the address given, but have received NO response -- AGAIN!!!!Sincerely,*** ***

*** ***,
Thank you for your responseI contacted our privacy and compliance department to determine if it would be possible to send you a password reset link that would be valid for more than minutesHowever, due to privacy reasons, we are unable to do soI apologize for this inconvenienceWe are unable to verify your identity through email contact, so if you would like further assistance in resetting your password, we will need to conduct this business over the phoneThank you for your understanding, as we strive to protect you and your personal information
Sincerely,
DJ J***
***idexpertscorp.com

We are in receipt of Mr*** complaint and have forwarded it to the appropriate areas for consideration. Additionally, we are reaching out to him via phone, today, to assist with his login concerns.
Thank you

Our team was advised to contact Mr*** to cancel his account, but when they went to contact him, his account was already deactivated. Instead of calling him and further escalating this member, we chose not to call since his request had been completed on a prior call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, AND IF SPAM IS DISCONTINUED AS OF 03/23/2017, I find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is reassuring that ID Experts will keep my personal information as secure for my deactivated account as they would for an active accountHowever, I am disappointed that ID Experts response was not personalized enough to actually specify whether the information they retained included the information I was most concerned about (driver's license, passport and social security number, email addresses and phone number)That said, I thank DJ Jones of ID Experts for the response and the Revdex.com for being the go-between Sincerely, *** ***

*** ***,
Thank you for reaching out to ID Experts. We appreciate you taking the time to let us know of the issue you experiencedI am so sorry to hear that you have been unable to receive assistance resetting your passwordI attempted to reach out to you to provide assistance, but the
phone number provided was invalidPlease feel free to contact me directly at the email below and provide your contact number, so that we can assist you further with this matter
Thank you,
DJ J***
***idexpertscorp.com

We have received the dispute and are looking into this and will respond very soon.  We are pulling calls to research hold times/training and an agent has reached out to Mr. [redacted] to unlock his account.  They have created ticket #[redacted] and left a voicemail yesterday.
Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
ID experts did finally cancel my account. For that I am happy. Sincerely, [redacted]

[redacted], Thank you for contacting us. I apologize for the fact that you are still receiving emails from us even after we canceled your membership. I will ensure that you are unsubscribed from all future correspondence.  Thank you,Lindsay B[redacted]ID Experts

[redacted],
Thank you for contacting us. I can confirm that your account has been canceled and you will no longer receive contact from us. We are required by law and by agreements with credit agencies to retain certain information, so unfortunately we are not able to delete all of your account...

information. I apologize that the call center agent was not able to adequately explain this stiupulation. This information is listed in the terms and conditions, which you accepted at the time of enrollment. I hope this explanation is helpful, but please don't hesitate to reach out if I can provide further assistance.
Thank you,
DJ J[redacted]@idexpertscorp.com

12/2 15:37 Mr. [redacted] was contacted directly by the [redacted] enrollment center and advised that he would need to lift his credit freeze if he would like to fully enroll in the credit monitoring services. He said he was going to lift the freeze and enroll and authenticate on his own.

Mr. [redacted],
I am so sorry to hear that you are dissatisfied with the services you are receiving through ID Experts. I would like to pass your feedback on to our web design team. If you have additional feedback on the features you would like to see improved, please feel free to...

reach out to me directly at [redacted]@idexpertscorp.com
Please know that we take this feedback seriously, and want to improve in any ways we can. Thank you for taking the time to reach out.
Sincerely, DJ J[redacted].

[redacted],
Thank you for contacting us. I can confirm that your account has been canceled and you will no longer receive contact from us. We are required by law and by agreements with credit agencies to retain certain information, so unfortunately we are not able to delete all of your...

account information. I apologize that the call center agent was not able to adequately explain this stipulation. This information is listed in the terms and conditions, which you accepted at the time of enrollment. I hope this explanation is helpful, but please don't hesitate to reach out if I can provide further assistance. I will also be sending you a cancellation confirmation email from my email account, per your request.
Thank you,
Lindsay B[redacted]
Project & Account Manager[redacted]idexpertscorp.com

[redacted], Thank you for contacting us. At this time, ID Experts is no longer partnered with [redacted] Insurance. Please contact [redacted] Insurance directly at [redacted], and they will be able to address your concerns. Thank you, Lindsay B[redacted]ID Experts

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and am...

awaiting ID EXPERTS to complete their research into the problem. They have commmitted to get back to my by Wednesday evening 01/20/2016 with more information.. The person I spoke with was very nice and polite. I provided her with all the details she requested and she is looking into the matter
 
Thank you for your work on this matter.Sincerely, [redacted]

The two breach notifications that Mr. [redacted] received are legitimate and our company is handling both of them.  I have called and left him two voicemails, 03/03 and 03/2/16, and I emailed him today to offer information about our handling of the breaches.
Please let me know if there...

is anything further we can do.
Thank you.

Mr [redacted] was contacted on 10/22/2015. He was asked to log in and attempt to authenticate.  He went through the questions and failed authentication once again. We explained that for security purposes we do not have access to the answers to his questions or have the ability to select different...

questions for him and he was advised to try again He was also informed that the authentication process is for his security and protection so that no one but himself could access his information.  He said he understood but was still frustrated due to this situation. However, he was appreciative that we contacted him promptly and tried to assist him.