Ideal Fitness

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be monitoring my bank account to make sure no further charges are made from Ideal Fitness Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Attached is a copy of my purchase, tracking number and address for the certified mail The second attachment is the confirmed delivery of my letter to Ideal Fitness The last is my letter cancelling my account This is all information that Steve, the General Manager of Ideal Fitness, could have requested from me when I called instead of blowing me off The fact is that they did receive the paperwork as my attachments show I ask that Ideal Fitness does the right thing so we can both move on I currently have many employees with memberships at the gym and I have been professional on my end not to speak of this matter with them I ask that Ideal Fitness be professional now and finally address their side of the matter Regards, [redacted] ***

After reviewing [redacted] complaint with management I can tell you that we received information that her personal training contract was cancel in July 2016, per her requestHer regular membership should have been canceled at the same time, per her request, but apparently was notI will take care of this immediatelyWe agreed to cancel her memberships as an act of good will and due to her unhappiness with our gymShe is not due any sort of refund for her personal trainingWe have always had personal trainers available for her usage We have thousands of happy member and have not received a complaint like hers before

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This is the opposite of a resolutionThat is what would happen if I walked in and tried to cancel itI was lied toI signed it because she had not filled it out yet and told me the deal was only good for that day and I wasn't allowed to bring the contract home for my husband to look over with meI am not the only person who has made a complaint with the Revdex.com about thisThey clearly have habit and history of lying to their consumersI refuse to pay $for being lied to and utterly misled and insulted Regards, [redacted]

Ideal Fitness has offered [redacted] a new trainer and our personal training manager has tried to contact her via phone but she hasn't returned his callWe are willing to offer a partial refund of $to her

We reviewed [redacted] membership and decided to cancel his membership, along with the balance he owedI spoke with the collections company and they will be issuing him a refund of the $he has already paid themThe collections company will also cancel the payment scheduled for 6/24/The reason [redacted] went to collections in the first place is because there is no record on file that he provided our billing company with any proofs of moveThere is record of a phone call from him to our billing company in which he stated that he moved and provided them with a zip code that was only miles from our facility or an affiliated facilityOur contracts clearly state that a member must move more than miles from our club or an affiliated clubThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We have not received any kind of cancellation from *** *** In his complaint he states that he has proof of the certified mailCan you please ask him to provide that so we can look further into this issue?Thank you

After reviewing the above reference complaint with management we have canceled *** ***'s membership due to her relocation

We have no record of *** *** wanting to cancel this membership in I removed the balance and deleted his membership per his request since he was in his auto renewal periodHe owes no balanceThank you

After reviewing the above referenced complaint with club management we have decided, as an act of good faith, to cancel the memberships referred to in the complaint. However, we will not be issuing a refund for any payments that have already been madeThe members signed a legal and binding
contract stating they read the entire agreement and no verbal terms are acceptable

[A default letter is provided here which
indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will be monitoring my bank account to make sure no further charges are made from Ideal Fitness.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever the collections agency did set up two payments for the rest of the amount, I do hope that they will not bill me for the other half ($292) as well
Regards,
*** ***

*** *** $refund was issued todayI apologize for the miscommunicationRefunds are normally processed within days, not 5-days as *** *** was told by our club representativeI am attaching a copy of the refund receiptThank you

I apologize for the problem *** *** is having with our billing company, National FitnessI will speak with them directly regarding her complaintAlso, please have *** *** call me directly at our corporate office *** and I will personally waive her fees after updating her credit
card and/or banking informationI look forward to hearing from her.Thank you,

After reviewing Mr***'s membership with management we have decided to cancel his membership and zero out the balance dueHe will owe nothing
We are doing this as an act of good faith due to the miscommunication between Mr*** and Adam, club manager
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long the $in fees have been removed and the unused sessions are available for my use in the next days
Regards,
*** ***