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Reviews Ideel

Ideel Reviews (105)

Review: I ordered a birthday present for a friend on July [redacted]. Paid $9.95 for shipping and handling. 17 days later I still have yet to receive my package. I tracked my package to find out they used UPS to ship it to the post office and then the post office was supposed to deliver to my office. I called Ideeli's customer service number and of course couldn't get a live person. I participated in a live chat session, were I was told they would investigate my missing delivery. They followed up with an email saying they were investigating the issue but no immediate action. I took it upon myself to call UPS as well as the local post office that it went to. No one can tell me where my package is. I participated in a live chat and asked for a representative to call me. They called me a day later to tell me the same thing I already knew. I asked if they could send another one out and I would gladly return the original shipment if it ever showed up. They said they couldn't do that because the item was not available in the size purchased. At this point, I would like to be refunded for my purchase which was $59.94 and I am very disappointed with their "shipping" policies.Desired Settlement: Refund and or original purchase

Business

Response:

To whom it may concern,

We have referred this complaint to our call center supervisor. Their report is as follows.

According to our records, [redacted] did contact us on August **, and reported the missing package. We immediately filed a claim with our shipping company, and noted that it would take 8 days to investigate the matter in our follow-up e-mail later that evening.

When I spoke to [redacted] today, she said she was not aware of our shipping policy, and I have directed her to our FAQ where we do address this: [redacted] - "For most packages, we use a combination of UPS and USPS services. Since the final delivery is handled by your local postal service, your order can now be delivered 6 days a week, including Saturdays."

As this investigation was concluded on Saturday, August [redacted], today was the first day we had the chance to follow-up with our shipping department, and confirm the package was, indeed, lost. As of this morning, a refund was issued, in full, for the package as per our normal investigation process.

Please let me know if there is any other information required on this issue.

At this time we consider this matter closed.

Regards,

Director, Customer Service

ideeli.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Continually sends unsolicited email. Ignores unsubscribe requests & direct email requests to stop. This was done to 2 email addresses I have. No contact phone # or postal address.Desired Settlement: Want to know why they ignore requests to stop & why they send spam

Business

Response:

To Whom it May Concern,Ideel is owned by [redacted] and as such, they have provided us with the contact information for their customer-base so we can advertise our merchandise and sales. This is noted in Groupon's privacy Policy, which all groupon members agree to upon opening their account:3. How Groupon Uses InformationWe (or our Vendors on our behalf), use information collected as described in this Privacy Statement to: Provide you with interest-based ads and offers for products and services from us and participating Business Partners; [redacted])We're happy to remove [redacted]'s e-mail addresses from our mailing list, and we have already removed [redacted] at this time. Within 24 hours, our system should update and he will no longer receive Ideel ads at that address. I have called [redacted] as well, asking for the other e-mail address so this can be removed as well.Please let me know if any additional information is required.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beI missed Ideels phone call but called them back. Left message on answering machine to call me back. They never did. My questions have not been answered

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,I spoke with [redacted] today, to confirm the second e-mail address where he's received our newsletters. That e-mail address, [redacted] is not in our database, and there is no account on Ideel.com or [redacted] with that e-mail address.I have offered the possibility that this e-mail may have been forwarded from his other e-mail address, [redacted], as that address is on our send list, and was provided to us by our parent company, [redacted] solely for the purpose of marketing. [redacted] does not believe this is the case, based on his long history of having these two accounts on AOL and not having this happen before.As we have already removed [redacted] from our mailing list, and [redacted] is not on our list at all, we expect that once we stop sending to one, [redacted] will stop receiving it at the other.If this is not the case, [redacted] has my direct line for a follow-up.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not told me why they did not stop after many unsubscribe tries & direct emails. To blame this on another company is rediculus

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased an ysl bag on the ideel, the order number is [redacted]. And after I get this bag, I asked Authenticate First to check it for me, Later, the Authenticate First told me my new purchased is fake!Desired Settlement: I dont want to spend my money on a fake bag. So plz refund me.

Business

Response:

o Whom it May Concern,We were contacted by this member yesterday, just prior to this complaint being filed. After a brief chat conversation, the agent explained that [redacted]s inquiry would need to be escalated to a [redacted] for more information. Because we take the authenticity of the products we sell very seriously, a [redacted] will review the issue with the merchandising team before taking any actions to assist the customer.Within 45 minutes of the chat ending, a [redacted] replied back with the following:"We stand behind the authenticity of all of our products and would love an opportunity to address any questions you might have directly with the manufacturer of this product. If you could provide us with the reason for questioning the authenticity, including any pictures that you think might help us understand, we will begin an investigation with the vendor immediately.The satisfaction of our customers is our number one priority, so if you do not wish to participate in this investigation or at any time want to return this item for a full refund in the original form of payment and including any shipping fees, please use the attached return label to send the item back."While we would always rather address the issue, and confirm the authenticity of the product, we can do so when the item is returned to us, rather than make the customer wait or send up photos. Once the bag is returned, we will issue a full refund to the member's original method of payment.Please let me know if there is any other information you require.-- [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I get the letter from Authenticate First saying the bag is fake.

And I sent the bag back using the label Ideel provided.

Not everyone will ask Authenticate First to check their purchased item. So I don't know how many customers have been duped. I want to get refund and a reason.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom it May Concern,As stated in our first reply, the inquiry from [redacted] was replied to with a request for more specific information. We are unaware of the company Authenticate First, and cannot comment on their authority to authenticate a bag based on a photo provided by the member. Their response did not offer any specific notices to respond to, as the statement "stamp, markings, fonts, serial and materials" do not refer to specific parts of the bag. As Authenticate First has not had first hand contact with the handbag, things like "materials" cited seems to be based off of an assumption on their part.That said, we have spoken to our merchandising team, and the reason for minor differences with this bag is due to YSL producing their items for different regional markets. This handbag is an example of those differences. The serial number and markings will vary from the North American market, which Authenticate First may be familiar with, and European, Asian, and South American markets where different markings are used. We continue to stand behind the authenticity of this handbag, and will issue [redacted]'s refund as soon as the bag is returned to us.Please let me know if there is any other information you require.[redacted]

Review: I wish I could give 0 stars. I work the night shift so I usually shop online. I've shopped at [redacted], [redacted], [redacted] and I understand that the 9.95 shipping fee is the price I pay for convenience. But this site is unreasonable.

I ordered something to give to a friend of mine for her birthday. I ordered it 3 weeks before the party since I figured that would buy me enough time and the last day of the "estimated date of delivery" window was 2 days before the party so I thought I was in good shape. A week later, the tracking number they gave me still didn't work so I used the live chat and they said sometimes it's not updated so give it some time and they weren't able to track it without the tracking number. While waiting, I ended up buying something else since I had the free shipping for 30 days and that package came quickly, a week after ordering it while I still didn't have tracking info for my first order. 2 days before the party, I finally get a working tracking saying it just left their place 3 weeks after I made the order. So I was livid, since that was supposed to be a present for a party happening in 2 days... It gets worse. My order finally gets to New Jersey, to a different city (which is normal) but then the next day, it goes back to Maryland... Then back to North Carolina? You would think there was something wrong with the address I gave but they had gotten it right one time already!!!! Why make the mistake now so I spoke to someone again and she gives me $10 credit for my inconvenience? Are you serious, what am I gonna do with that? I had to buy another present, then the stress that it brings is ridiculous.

Worst is, my sister ordered something with my account because of the free shipping and the same thing happened. It went to New Jersey then was sent back to Maryland. As we speak, I am on a live chat with them and it's just so unreasonable. I don't understand how a company could thrive while messing up this much. They should just have free shipping then it would be worth the wait. I might as well order from Asia, it will come sooner than theirs.

Another part of it is that if I wanted to return my product since it's late, I have to be charged 9$ for "Restocking fee" when it was their incompetence that's the reason why I don't need the product anymore. I mean I can't give a present to someone after the party.

This sounds very petty but the inconvenience that it brings is unreasonable. This company needs to be put in place because if you see other reviews they are doing it to a lot of people and people aren't doing anything about it.Desired Settlement: I want to be reimbursed for inconvenience. I want them to know that there are repercussions for awful services and that what they are doing is unreasonable. They are messing with a lot of my time and money. And that's just unacceptable.

Business

Response:

To whom it may concern,

[redacted] placed three orders with ideeli.

The first order was sent through Mail Innovations and bounced

from New Jersey to Maryland and then eventually was returned to sender.

It was

later reshipped to her by our fulfillment center and she received the

merchandise. Her second

order was sent through UPS SurePost and it was delivered normally within

a proper amount of time. The third order had the same problem as

the first. For this order # [redacted] the USPS seem to have it going to

the correct

zip code and it was received at the the large sorting center in [redacted]

**. After that, it was

mistakenly rerouted to Maryland, much like the route of the first

order.

When [redacted] wrote into us

today, 4/**, on incident

[redacted] the agent she spoke with started an investigation with the

USPS. Since this same routing issue happened for a second time, the

agent offered her a $10 voucher and

placed that voucher into her account to apologize for the

inconvenience. We found a post on another site we monitor and used

that information to help resolve this issue.

To

resolve this, we refund the full amount for order [redacted] since it is

missing within the post office

system and refunded the original $9.95 shipping charge from the

first order placed with us. Even though a refund has been issued, we

have left instructions with our fulfillment center to reship the package

to the original address if it arrives back there. We have notified our

fulfillment center about this issue and they are currently researching

it with the USPS to find out why this error happened and to have it

fixed for future shipments.

When we spoke on the phone, I let her know that both refunds were

initiated and should post to her account within 3 to 5 business days as

well as the reshipment information, should the package be returned to

sender. She has my direct phone number and I've let her know that I will

follow up in regards to the investigation about why this issue happened

so she can feel comfortable when placing orders in the future.

Regards,

Review: I have requested ideeli to unsubscribe me from e-mails and to deactivate my account on more than 5 occasions. Their unsubscribe button on the e-mails does not work. It takes you to a page that asks for your reason of unsubscribing. You click on one of the options and click submit, but it takes you back to their website and says you must first log in. When you log-in, there is no where you can go to deactivate your account or unsubscribe from e-mails. I have e-mailed and live chatted several ideeli employees who have repeatedly told me it was being taken care of, however I am still receiving daily e-mails after a month and a half of attempting to have this stopped. They have told me three times that my account is already deactivated but I continue to get e-mails. I have never purchased anything from this website and do not want to get daily e-mails from them.Desired Settlement: Unsubscribe me from ideeli e-mails and close my account.

Business

Response:

To Whom it May Concern,

Review: I have had multiple issues with Ideel recently. The only way to contact them is through email, which they say they will respond to within 24 hours (and usually 4) but they have not replied to any of my emails at all. I have had delayed orders (one of which has not shipped 2 weeks after order and has no scheduled ship date), returns I need to make but am unable to due to expired return eligibility (due to their lateness in shipping), and credits from other returns and discounts interfering with the ability to process a return online. The system says I must contact customer service for assistance...and no one ever responds.Desired Settlement: Three things:

1. They need to contact me and provide return labels for 3 items.

2. They need to refund my money for these purchases, as is their policy.

3. They need to ship my order from 2 weeks ago.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On 5/**/15, I placed an order on the website. The price was $1,119.99, less 35%, totaling 728.00, free shipping with $64.61 in taxes for a grand total of $792.61. The order was placed under my wife's account, using my debit card. We share the same shipping and billing address as well as the same last name. on sunday 5/**, Ideeli left a voicemail telling us that we need to call them back within 24 hours to confirm the order, since the names on the account varied. My wife left a message on Monday 5/** saying not to cancel the order as we still wanted the product. Nobody returned our call, and instead the order was cancelled on 5/**. We had tried to Live chat with them and call both their loss prevention team and customer service team. We left a voicemail on each number and nobody returned our call. Finally, LP returned my call, he missed it and they did not leave a voicemail. We then proceeded to live chat with 3 different individuals who told us this would be resolved in 48 hours, and it was not. My wife and I left several more voicemails and again nobody returned our call. On Sunday 5/**, my wife decided to place the order again, under [redacted]'s advice, she re-placed the order and was told she would get it at the original price with free 2 day shipping. My debit card was deducted $1,200 instead of the $764. My wife sent then another e-mail and they then tried to charge us $829.00. We have tried to call several more times. This is completely unacceptable.Desired Settlement: We would like the product at the original price that we were promised as well as a phone call from the company confirming everything. We also think that we should be granted a larger discount for all of our time and trouble, but, we will accept the original price.

Business

Response:

To Whom It May Concern,Per our records, the original order placed on Friday, May [redacted], was paid for with [redacted]'s credit card. The value of the order, after a 35% discount, was $792.61. This required our Loss Prevention team to speak with him when confirming the order, per our Terms and Conditions, which indicate:"Members may not knowingly permit or allow any other person to use their account" (section 2.3)"ideel reserves the right to periodically monitor your use of the ideel Services and the Site and may request at any time that a Member provide proof in order to verify the accuracy of information provided by the Member at the time of registration or anytime thereafter. " (section 2.4) [redacted]When we were contacted after the [redacted], our Customer Service team helped them replace their order. The original order, now cancelled, was placed during a promotional period where a 35% discount was applied. [redacted] and [redacted] were promised this same discount would be applied to the new order. However, as the promotional period had ended, the order had to be placed at full price, and the discount applied after the fact by our CS team.The promotional 35% was applied yesterday, on 5/**, bring the total order value down from $1,236.76 to $828.82. This included a $14.95 credit to waive the Expedited Shipping fee charged to the order as a means of reducing [redacted]'s wait time.Due to human error, the math was off by $36.21.The new order also needed to be confirmed by Loss Prevention, and today while confirming the order, one of our Loss Prevention agents was abWhile we understand that husbands and wives may share an account, and we do not hold them to the strictest interpretation of the above in using their account, when Loss Prevention is required to confirm an order we must speak to the cardholder as a matter of operational security. We called, initially, on Sunday 5/** and left a voicemail message giving [redacted] 24 hours to reply back to us before the order would be cancelled. We received a callback from [redacted] on 5/**. We replied stating that we would need to speak with [redacted], and extended the deadline another 24 hours. [redacted] then called back providing us [redacted]'s phone number. On Wednesday, May [redacted], our Loss Prevention team called that number, and received no answer. having extended the deadline twice, we could no longer hold the item, and the order was cancelled.le to speak with [redacted], and correct the error, issuing the additional discount necessary to bring the order total to $792.61, which matches exactly the purchase price of the first order.I then spoke to [redacted] after this complaint was received, and he has agreed that this resolves the matter to his satisfaction, provided the additional hold on his card is released when the discount price is formally charged (which will occur at the time the order is shipped out to him.Please let me know if there is any additional information you require.--[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order # [redacted], I ordered this item approximately 08/**/14 from Ideeli, Item (1) Shawl Collar Skirt Suit, Size 14, Color, Berry Returnable Y.

I never received and conformation email verifying my purchase as I never have from Ideeli. Only Advertisements.

When they sent my item. They sent, (2) identical suits and billed me for 2 suits.

I called and left a detailed message. Someone did return my call. She told me, she was an email that out that reified my order. I told Her "there wasn't." She said she'd send out a label via-email and by mail. Buy 09/**/14, I still had not received and email or a label by mail, therefore I called again, and left a message, to no avail. On 10/**/14, I called again and left a message expressing I was going to write the Revdex.com. This time at Approximately [redacted] that day a customer rep. named [redacted] called me back. She said that label had been sent. I told her I never got it. She promised to resented it. 10/**/14, I had yet to receive a label via-[redacted], local post office or email. So, 10/**/14, at [redacted], I went on line with and Ideeli rep. explaining the situation and requesting a return label. The rep said he would email it to me. Before I could ask for the label to sent [redacted] as other some companies. We were disconnected. I have had it with this company.

They have beautiful products, but poor service.Desired Settlement: I would like for Ideeli to send me a return[redacted]-label

and upon receiving their items. I want a full refund at the same purchased price at which I bought the items.

Business

Response:

To Whom It May Concern,Our records do match up with [redacted]'s information - it looks like multiple attempts were made to send her a return label, none of which she received in her inbox.Our team is trained to make things easier for our members - and after more than a handful of interactions over the past few months, the obvious resolution should have been to issue a [redacted] call-tag, meaning [redacted] would come to pick up the package, without requiring a label to be printed out by [redacted].We spoke today, and offered that resolution - which she was happy to hear. I apologized for the fact that it's taken us so long to come to this conclusion, but as soon as the tracking number is active, and the package is in transit back to us, I will be issuing a full refund to her card for this order.The Call Tag tracking number is [redacted]She also has my direct number, ###-###-####, if she needs assistance with any other issues.Please let me know if there is any other information I can provide.-- [redacted]

Review: I have been a frequent customer for over 6 years. On multiple occasions, I have discovered that ideeli has not issued me refunds or credits for items I have returned. When I attempt to resolve the non-refunded or non-credited issues with ideeli customer service, the company claims that they did not receive the items or that I did not have an RA# for items I returned.

In the most recent incident, I returned several items in the same box, which were from multiple orders. Ideeli only issued me credit for one of the items returned, and claimed they did not receive the rest of the returned items and that I did not have an RA# for one of the returned items. When ideeli received my returns, they never contacted me to complain that I had not obtained an RA# beforehand.

Ideeli has made a practice of keeping returned items but not issuing refunds or credits for them, thus charging customers for items that ideeli ultimately keeps to re-sell later.Desired Settlement: I want all of the items I returned credited to my account.

Business

Response:

To Whom it May Concern,

We

have reviewed [redacted]'s account, and the returns in question were

credited to her account as of yesterday. However, it seems that our

return policy and the rules that we have made clear to her in the past

are not being followed. This is the cause of the delays in receiving her

credit.

Our

return policy requires every member to request a return on their

account page for eligible items only. members can select eligible items

from many orders, and group them together, or select items only from

one order at a time. For each return authorization request (an RA) made

on their account, we offer 2 return options - a free return for store

credit, or an $8.95 return shipping fee, to be deducted from the refund,

which will be processed to their original method of payment (credit

card, debit card, PayPal, etc). For each RA, a pre-paid UPS shipping

label is generated. The rules require the member to return the items

associated with that RA using the UPS Return Label provided. Because of

the high volume of returns we receive each day, we have made the

request of our members not to combine returns into a single box, as this

leads to the kind of delays [redacted] is experiencing.

According to our records, we spoke to [redacted] about this very issue at the end of last year after a similar returns issue:

Incident [redacted] in our records, our agent explicitly stated, "Going forward please assure all items have a return authorization and

are associated with the return label the item is sent back with."

The items in question here were from an RA [redacted] created on February [redacted] of 2014. The system created [redacted] and generated the following UPS Return Label for [redacted] to ship them back with: [redacted]

As of today, that return label has not been used.

Because

we have no record of the items being sent back to us, and no UPS

tracking information to narrow down a potential search, we have no way

of requesting an investigation from our Returns team in [redacted]. When

[redacted] contacted us, our first response as, as always, for her to

provide us the Tracking Number for the package she did send these items

back to us with. She has been unable to provide that number, stating, "I have so many returns to you, I have no way to go all the way back and

find out which return label I used on the box."

Despite

having no proof that the items were sent back to us, we resolved this

issue yesterday by issuing a store credit for the amount of the three

items from [redacted].

We also issued a credit for a HAZEL Lace Back Peplum Top which [redacted] claims to have returned to us. This item was purchased on Order [redacted], which shipped to [redacted] on January [redacted]

with UPS Tracking Number [redacted]. No RA was created for this

item on [redacted]'s account, because the item was sold as final sale. We

have included a screen shot of the original order confirmation e-mail,

sent to [redacted] on January [redacted] when she completed checkout on our site.

Because this item was not eligible for return, no RA

could be created, and [redacted] was aware that she could not send the item

back to us per the rules of our site, and our return policy. Return of

ineligible items is strictly prohibited, and we cannot guarantee that

items returned to us without our permission will be processed for credit

nor can we reship those items to the member. It is the member's

responsibility to be aware of which items are returnable, and to only

send items back to us that have been approved on their account via a

Return Authorization (RA).

We have reached out to [redacted] by phone and e-mail to

resolve this issue to her satisfaction, given the information posted

above. She has my direct phone number to follow up with us.

Please let me know if there is any more information we can provide.

--

Beware of all these new online apparel retailers. I placed an order with this business and the total amount I paid was $23.17. I had to return the dress because it was too small. They told me that all they would refund would be $3 and change. But that was weeks ago. I have contacted them repeatedly (have proof) and they keep promising to post their fabulous refund on my bank account, but it does not happen. Forget those unknown businesses, they are certainly not worth the savings they promote!

Review: I have entered several requests for a return label as item is not as described. I am not getting any response nor label There is no tele # to call nor a chat permitted any longer. Seems company CLOSED UP for business and has completely disappeared. There is no response whatsoever.Desired Settlement: Refund of all monies - return item and credit in account as of today

Review: I ordered Pajar coat from Ideeli. They sent me wrong size and colour. I read FAQ section on ideeli.com: https[redacted] If the shipment is a result of our error, you will receive a refund for the full cost of the item. I sent letter to customer service but they do not agree to give me refund.Desired Settlement: I want refund for wrong item.

Business

Response:

To Whom it May Concern,

Review: During the month of October I purchased two dresses from Ideel. Since I didn't care for the fit of either item I returned them because they were returnable. I asked the online retailer for a credit because being that the holidays were approaching I wanted to purchase items from ideel for family members. At the end of November I went on their website and decided to use my credit of $77.39 to buy perfumes. My purchase was approximately $103, therefore, Ideel charged my credit card for the remaining monies owed. So that's $103.41 that they currently have for me for items purchased. They sent me a notification that my order shipped. The tracking number they supplied was incorrect. When I supplied the tracking number on the UPS website another tracking number pops up indicating the items were delivered on December [redacted]. Today is the [redacted] and I have yet to receive my items. I've sent them emails with no response. There is no telephone number to contact them and their live chat isn't available. I would like my $103 back which I would gladly accept or I would like my merchandise. Suffice it to say I received packages at my front door on December [redacted], December [redacted] and [redacted]. If Ideel's items were delivered they were not delivered to my door. Either way they've taken my money and I have no products. Please assist me with resolving this matter. Once this matter is resolved I will never order from them again. I would like the entire amount of $77.39 + $26.02 refunded to me which is a total of $103.41. I have read the numerous complaints online against them and I'm not sure why they are still in business.Desired Settlement: Refund

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Ideel has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Thank you very much for your assistance. The company contacted me a few times and at this time I am satisfied with the outcome; thus, this matter has been resolved. Thank you once again for your assistance and follow up. Sincerely,[redacted]

Review: I recently returned an Invicta watch to Ideel. I ordered the watch as a gift and received a watch that was COMPLETELY different and worth less money.I was given a return label. The watch was received by Ideel on October [redacted] (Friday). I've been told it takes 3-5 business days for the money to be credited to my checking account. It has been 3 business days and no signs of a $117.95 refund.Ideel's customer service is HORRENDOUS - no phone number, no address, no one answers your emails, nothing. Do NOT fall for this trap!Desired Settlement: I am demanding a refund of $117.95 to my checking account.

Business

Response:

To Whom it May Concern,

Our return policy is publicly posted as part of our FAQ, which is available here:

The following page speaks to the processing times for returns.

Once a member has requested a return, we provide them a pre-paid [redacted] return label. According to our records, [redacted] did return her items with this label, [redacted], and [redacted] shows it was delivered to our fulfillment center in [redacted] on Friday, October [redacted]. Based on the return policy listed above, and the expected processing times, this return was expected to be processed by this Friday, October [redacted].

On 10/[redacted] contacted us through our CS web form, at 8:27am. At around 9:30 the same day, she logged into our Live Chat system, and inquired about her return. The agent she spoke with explained that the package was delivered on 10/** and that it would take 3 to 5 business days to process, per our policy. She thanked the agent and concluded the chat.

Later in the day, our CS team came across her e-mail from that morning, and saw the issue had been resolved in chat. Duplicate incidents of this nature are often discarded, to reduce the workload of our agents when a second explanation is redundant (all members are e-mailed a transcript of their chats as soon as the chat has been concluded).

Today we received 3 emails within a few minutes of one another. The first one, at 8:10am was a request on the status of the return. her second and third e-mails, received at around 8:25am however, demanded an immediate refund despite the fact that we were still within the 5 business days cited in our return policy.

Within the hour, [redacted] logged into chat again, and was told once more that the return would take 3 to 5 business days to process. The agent also apologized for the wait. She thanked the agent, again, and disconnected. At this time, we have closed her duplicate e-mails in our queue, and no e-mail reply will be sent since the issue has already been addressed, twice in chat, and again in this complaint.

The return was processed this morning at 10:30 am by our fulfillment center in [redacted]. her refund has been submitted and will be processed today. Due to the nature of refunds traveling between banks, we set the expectation to all of our customers that it can take an additional 3 to 5 business days for the refund we process today to appear on their credit card statement.

Again, the refund for $117.95 was issued this morning and a confirmation email was sent out to [redacted] at the email address listed in her account.

Please let me know if there is any other information required.

--

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I finally received my refund from Ideel.

Thank you for your assistance!

Sincerely,

Review: Ideeli failed to refund in full amount of what I paid for an an item from order #[redacted] The item was never delivered; instead a wrong item was delivered.

Contacted customer service through live chat but ideeli only agreed to refund $35.01 which I paid $39.19 for it. The original price of this undelivered item was $69.99. Ideeli's customer rep, [redacted] insisted that I received a 50% off for my purchase. In fact, the amount of total discount received after using two promo codes was only 44% off. The item was $69.99, after 20% off and then 30% on top of that. I paid $39.19 for it. The order confirmation e-mail also showed that the final price I paid was 44% of the subtotal plus $9.95 shipping. A copy of the e-mail can be provided as proof upon request. FYI, according to my e-mail confirmation,

Order Summary

Subtotal: $309.93

Promo Code: ($61.98)

30% Off: ($80.94)

Shipping and handling: $9.95

Total $176.96Desired Settlement: Full refund for the amount I paid for this undelivered item, which was $39.19.

Business

Response:

To Whom it May Concern,

We have reviewed Order [redacted] in our records, and confirmed the following information:

This order was shipped out in three separate packages. 2 of them were delivered on Friday, with the third one scheduled to be delivered today.

When [redacted] first contacted us, she stated that three items were

missing, and one was the wrong item. The third package should contain

all three items she did not receive yet.

[redacted] - delivered 5/*

[redacted] - delivered 5/*

[redacted] - delivered 5/**

The

incorrect item she received, a garment bag, contained the SKU

information for one of the items she did order, the ORGANIZE IT ALL

Chrome Rectangular Serving Cart. This is most likely a case of a

mislabeled item, and we will accept the item back for a full refund of

the purchase price.

According to our records, this item was discounted by two separate promotional amounts:

A 30% off promotion which was automatically deducted from her cart during checkout.

A 20% off promotion code which she entered manually during the checkout process.

We went into our system to confirm this, and the serving cart was discounted by 50% in her order:

Original Price: $69.99

Discounted Price: $35.01

We

are investigating the discount at this time, as the system was not

designed to accept two promotional discounts at once, and this may be

the cause of the inaccurate math ($0.02 extra was charged on this item).

Additionally, it seems the same issue did not apply the full discount to one item in this order:

HONEY-CAN-DO 3-Drawer Rolling Cart

Original Price: $39.99

Discount Price: $31.95

The correct price should be $19.99

To

resolve this issue, we have issued a refund of $12.07 (a total of the

miscalculated amounts) to [redacted]'s credit card today. she should see that

refund post to her card in the next 3 to 5 business days.

Finally,

we will accept the incorrect item back for a full refund of the $35.01

she was charged for that item. As the above refund has taken care of the

discount discrepancy and confusion, we can confirm the return will be

refunded for the correct price.

[redacted] has my direct phone number for follow-up, and we have contacted her through CS relaying this information as well.

--

ideeli

Review: I ordered an item on ** December, with shipment/delivery promised between ** and ** December. Checking several times between those dates, I found the order status as "Shipment Pending." As ** December approached, I made numerous attempts to contact Ideel -- via email, via their online chat feature, via their online contact form and by phone -- at least ten attempts in total, but each attempt when completely ignored. My intent was to find out why the item had not yet shipped, and to explain that if I had not received it by ** January it would no longer be relevant. Any attempt to elicit a response of ANY KIND went ignored. Finally I resorted to [redacted], where I saw dozens upon dozens of individuals with similar problems and complaints. So I sent Ideel a message through [redacted], and lo and behold, they finally responded. Apparently only public forums, where they still want to appear businesslike, succeed in getting their attention. Get their attention I did, but they have no interest in resolving this matter to my satisfaction, or explaining their and my product having gone AWOL. At this point I have purchased a similar item elsewhere (within my desired timeframe) and have no use for the item. I have requested they not ship the product (though they still don't know when they plan to), and to cancel the order and any pending charges. They have refused in writing to do so, saying they cannot cancel the order and that they "[redacted]" Their actions, however, demonstrate that they are not sorry at all.Desired Settlement: I want the order cancel, the item not shipped, and my account not charged for it. I will not be doing business with them again, and do not want to have to go through the hassle of filing a claim with [redacted] to try to get this corrected. it is still within their power to avoid the charge and shipment, I do not understand why they refuse to do so, when they are the ones who did not honor the order details, as well as demonstrating a gross lack of professionalism by ignoring all communications for several weeks.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Ideel has been (unsatisfactorily) resolved. The company did not contact me or respond to any of my attempts at communication, but they did refund the charge.

Sincerely,

Review: I ordered a pair of sunglasses at $250.00. I received the wrong pair. Customer service just assumed I have time to drop off the wrong pair and to go shopping for more sunglasses only on there website. They only issued me a store credit and the sunglasses I ordered are not available so I do not 250.00$ store credit, then I'll have to pay for shipping and for my time trying to find a pair only on their website. This is my second time shopping on the website, the first order was a deformed skirt, I didn't pay much so I didn't bother making a big deal out of it and I didn't have time for it, I threw the skirt away. I gave this company another chance and no they gave me the wrong order, then they automatically issued me store credit.Desired Settlement: I will return the wrong pair of sunglasses cause I don't want anything to do with this company. it's pushy for a reason, with automatic store credits instead of refunds, Sending wrong and defective items and then to pay 10 dollars for shipping for the entire month. I would like a full refund back to my credit card.

Business

Response:

To Whom It May Concern,Our policy is to take back incorrect items for a full refund of the purchase price (including shipping).Because we ship thousands of packages a day, and we sell lots of similar products (sizes and colors of the same dress, for instance), it is unfortunate that sometimes the wrong item is sent, but it is a matter of human error.I have confirmed that the return we created on [redacted]'s account is for a full refund of her purchase price, $241.88:Price SummarySubtotal:$249.99 Taxes: $16.88 Applied Promotional Discount: $24.99 Total Payable:$241.88A copy of our Return Authorization page, showing our intent to refund [redacted] $241.88 is attached to this reply. Once the package is returned to us, and processed, we will issue that refund back to her credit card on file.Additionally, we have included a screen shot of her account history with us, showing this is the only order she has placed on this account. If the skirt in question was purchased on a different account, [redacted] is welcome to reach out to [redacted], and we will be happy to work with her on that issue separately.Please let me know if any additional information is required.Sincerely,[redacted]Ideel Customer service Supervisor

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Ideel has advertised in their website Refer a Friend which gives $25 credit for every friend that your refer. On Sat Dec. [redacted], I convinced my 2 cousins to open and purchase some items at Ideel. I helped them set up their accounts and also helped them purchased some stuff. Since my phone had limited stuff, I can't open it completely where I can invite them. I sent Ideel an email the next day to alert them regarding the matter. I have not heard anything from them, so I sent them 2 emails again on 12/** 7:33 AM to follow up on the status of my request for the credit for 2 Referrals. I sent them another email because I saw advertisement Refer a Friend before my final purchase at 11:49 AM. I finally got a reply on 12/** at 3:43 saying that they stopped the Referral program. I sent them back an email and told them I was heart broken because they never announced it to their website that they took it off, they never sent email or alerts to the customers that they don't offer it anymore. I was devastated ! I have sent them another email, if they can at least reconsider since they failed to let their customers know about the sudden change. But all they can offer me was an apology. They do not know how to satisfy their customers.

Consumer

Response:

At this time, I have not been contacted by Ideel regarding complaint ID [redacted].Sincerely,[redacted]

Review: I placed an order for a very expensive item on Nov. [redacted], 2015. I placed this order knowing that the estimated date of delivery given to me was between Nov. [redacted] and Dec. [redacted]. It is now Dec. [redacted], and I have not received anything. As a matter of fact, my order still says "Shipment Pending." I need this item before Dec. [redacted] because I will be leaving the country. This is why is ordered the item so early.

Order #: [redacted]Desired Settlement: I NEED to have this product delivered to me before Dec. [redacted].

Review: I have tried to contact the business directly by e-mail and phone to correct this issue several times over the last 4 days and have received no response.

Ideel shipped orders I placed to an incorrect address. [redacted] was unable to change the address to reflect the current, correct address that is on my profile with Ideel (I don't know how it ended up being sent to another address in another state - it was a mistake on the business' part).

I left e-mail messages and voice messages in an attempt to get the packages re-routed and spoken with multiple representatives of [redacted] to try to figure something out. Ideel has not responded to any of my phone calls or e-mails to try to resolve this issue and boasts of a 4 hour average wait time for responses. Additionally, their live chat feature has been down for the past week. Needless to say, I will not be receiving the packages or the refund, so I have to file a dispute with my credit card to get reimbursed. Before filing the dispute, I will see if something is done because of this complaint.Desired Settlement: I need to be refunded for the items I ordered that will not make it to me, or have the items shipped to the correct address at their expense.

Consumer

Response:

At this time, I have not been contacted by Ideel regarding complaint ID [redacted].Sincerely,[redacted]

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Description: ONLINE RETAILER, WOMEN'S APPAREL-RETAIL, DESIGNERS-APPAREL

Address: 620 8th Ave  45th Floor, New York, New York, United States, 10018

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